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Don't buy from Comp-USA or Lacie........

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One of the main reasons stores like CompUSA, Best Buy ect. do this is to get you to purchase their extended warranty. I'm shocked that they actually let you out of the store without pushing it on you. They tried to see me one on a $30 track ball I bought a few weeks ago.

Say what want about Dell, but I personally know 2 people who had monitors go bad during the warranty and Dell sent them new ones and had them ship the old ones back in the new box on Dell's dime.

What Lacie should do is issue you a credit through CompUSA and have them take it back. Circuit City and Hitatchi did that for a friend of mine on a DVD player after it was out of the 90 day labor warranty, but still within the 1 year parts warranty.

Sorry you are having so much trouble, but more and more, it seems that buying local just doesn't make sense because there are no advantages to buying local and paying full price.

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Happy Snappin'!

Ron
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pbase supporter
Coolpix 45K
 
are 30-40% cheaper here. To me, that is more than worth it. For the rare instance that something dies within warrantee, it takes a few minutes to get an RMA number, and a small amount for shipping. And I save 1,000's every year for it. It is simple and very painless. You have to pack it up anyway to take it back to the store, so just go to the shipper instead. Anyone that thinks this is hard, than they are simply lazy IMO.

Some companies are better than others (ViewSonic is very good for example, they pay shipping.)

Steven

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New and Updated!!!
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John Harrison said:
I bought a Lacie electron blue lV 19 inch from CompUSA 5 months
ago. I bought this monitor based on recommendations on some of the
members of DPreview. It started acting up some the past month or
so. I went back to CompUSA where I had bought it under a Corporate
account for my photo buisness. They basically told me they didn't
accept returns past 14 days. I said this is not a return its
defective. They said SORRY. Its warrantied by the manufacturer not
us. I called Laci and they won't pay the shipping back or send me a
new one. They said we don't ususally pay any of the shipping but
would waive it back to me. (how kind). So now if I send it back I
will have to pay expensive shipping and be without a monitor for
whatever length of time it takes for them to send it back.
Both of these policies stink.
I wouldn't buy from either of them again. I told compUSA that I
bought locally so I wouldn't have this problem. Could have bought
it on the web and saved money.
John R>
Click to expand...
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PC writes:

Well, I hate to tell you this but after five months... it is only fair that you take the problem back to the manufacture under warranty work. If they said you pay shipping on the warranty then you must play by the rule. Although I love your idea of being able to return to the store and get a new one after five months :)... Say, you do not have any plan to open an electronic store, do you? If you do, I'll be your customer forever with the generous return policy you have in mind.

Heck, open a camera store and we all from this forum will buy from you if you accept return after five or six months of use.
Let us know when your store opens.
 
then I would just buy a new unit and a couple of days later return the defective unit under that receipt. At Best Buy you will at least be able to get an exchange and I believe at CompUSA you can get your money back. Not the way I like to do thing but when push comes to shove I want the financial impact to hit the store and not my walet.
John Harrison said:
I bought a Lacie electron blue lV 19 inch from CompUSA 5 months
ago. I bought this monitor based on recommendations on some of the
members of DPreview. It started acting up some the past month or
so. I went back to CompUSA where I had bought it under a Corporate
account for my photo buisness. They basically told me they didn't
accept returns past 14 days. I said this is not a return its
defective. They said SORRY. Its warrantied by the manufacturer not
us. I called Laci and they won't pay the shipping back or send me a
new one. They said we don't ususally pay any of the shipping but
would waive it back to me. (how kind). So now if I send it back I
will have to pay expensive shipping and be without a monitor for
whatever length of time it takes for them to send it back.
Both of these policies stink.
I wouldn't buy from either of them again. I told compUSA that I
bought locally so I wouldn't have this problem. Could have bought
it on the web and saved money.
John R>
Click to expand...
 
Hi,

(a) send it to a LaCie service shop

(b) toss it in the trash and buy something else

(c) learn how to service displays and fix it yourself

Seeing as it's in warranty, then I'd suggest sending it in. I'd do that, even though I'm quite capable of servicing it myself (having proceeded down the (c) path long ago). Out of warranty is a different story.

I'd certainly never expect any point of sale to act as a warranty center for anything they sell, unless they also happen to be a factory-authorized service facility (like most new car dealerships are).

Actually, there is no way I'd allow Comp USA to service the thing, even if they did have a service shop in the store. I know what sort of fools they have applying for job openings. ;)

Just ship the silly thing in to LaCie and they'll fix it. If you can't live without it for your business, then buy a second display of some sort as a backup. You should always have backup equipment when you are in business, anyway. Single points-of-failure can cost you plenty when you start annoying paying customers with missed schedules from casters-up equipment!

Stan
--
Amateur Photographer
Professional Electronics Development Engineer

Once you start down the DSLR path, forever will it dominate your destiny! Consume your bank account, it will! Like it did mine! :)

More info and list of gear is in my Posters' Profile.
 
I've done something similar when I really had no choice.

Rich
Jim Campbell said:
then I would just buy a new unit and a couple of days later return
the defective unit under that receipt. At Best Buy you will at
least be able to get an exchange and I believe at CompUSA you can
get your money back. Not the way I like to do thing but when push
comes to shove I want the financial impact to hit the store and not
my walet.
Click to expand...
 
Steven Noyes said:
Why in petes name would you expect CompUSA to do your work for you?
They DO NOT WARRANTEE PRODUCTS. They simply sell them. When
purchased, the monitor was fine. It was NOT defective. It became
defective AFTER you had been using it a good amount of time.

Now, if you had bought the CompUSA extended Warrantee, then (and
only then) would you have any type of legitimate gripe about
CompUSA.

As for paying shipping to return the monitor, that is fairly standard.

Steven

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New and Updated!!!
http://www.pbase.com/snoyes/a_study_in_light
Click to expand...
 
or repair it while under warranty and not tell me to send it to the manufacturer. I have had Tv's and monitors last for many years...5 months is ridiculous. Its been doing it awhile anyway it just doesn't do it everytime I cut it on. It hangs sometimes and want cut on just clicks like it won't catch.
JR
 
At the rate Canon releases cameras, every 5-6 months we could return our camera to John and get our money back, then, with that buy the new Canon Model + a lens or too.

Steven
Paul Cheang said:
Heck, open a camera store and we all from this forum will buy from
you if you accept return after five or six months of use.
Let us know when your store opens.
Click to expand...
--
---
New and Updated!!!
http://www.pbase.com/snoyes/a_study_in_light
 
It seems to me that in addition to bashing CompUSA/Lacie (which I don't agree with you on), you should mention these other great stores that has been giving you such great service. Why not let us know where the good stores are? Looks like you've found a gem. If you're used to that level of service, I can understand why you need to stay away from CompUSA.
John Harrison said:
or repair it while under warranty and not tell me to send it to the
manufacturer. I have had Tv's and monitors last for many years...5
months is ridiculous. Its been doing it awhile anyway it just
doesn't do it everytime I cut it on. It hangs sometimes and want
cut on just clicks like it won't catch.
JR
Click to expand...
 
I believe Compusa sells an extended-warranty, in which they would have helped you better on a past-15-days defective product.

I wonder if before they had "Exteneded-in-house-warranties", they would have helped you?
John Harrison said:
I bought a Lacie electron blue lV 19 inch from CompUSA 5 months
ago. I bought this monitor based on recommendations on some of the
members of DPreview. It started acting up some the past month or
so. I went back to CompUSA where I had bought it under a Corporate
account for my photo buisness. They basically told me they didn't
accept returns past 14 days. I said this is not a return its
defective. They said SORRY. Its warrantied by the manufacturer not
us. I called Laci and they won't pay the shipping back or send me a
new one. They said we don't ususally pay any of the shipping but
would waive it back to me. (how kind). So now if I send it back I
will have to pay expensive shipping and be without a monitor for
whatever length of time it takes for them to send it back.
Both of these policies stink.
I wouldn't buy from either of them again. I told compUSA that I
bought locally so I wouldn't have this problem. Could have bought
it on the web and saved money.
John R>
Click to expand...
 
with a Nokia monitor several years ago-- I wanted to retrun a monitor that was clearly defective. They (the manager) wanted to argue with me endlessly, that nothing was wrong, in the end that took the monitor back and refunded my purchase. I have since not purchased from compusa due to the bad experience.

I won't go as far as you have suggested, but I don't buy from CompUSA unless the savings are significant (it's been about 5 years since I purchased from them)-- in fact, it's been about 3 years since I visited a store.
John Harrison said:
I bought a Lacie electron blue lV 19 inch from CompUSA 5 months
ago. I bought this monitor based on recommendations on some of the
members of DPreview. It started acting up some the past month or
so. I went back to CompUSA where I had bought it under a Corporate
account for my photo buisness. They basically told me they didn't
accept returns past 14 days. I said this is not a return its
defective. They said SORRY. Its warrantied by the manufacturer not
us. I called Laci and they won't pay the shipping back or send me a
new one. They said we don't ususally pay any of the shipping but
would waive it back to me. (how kind). So now if I send it back I
will have to pay expensive shipping and be without a monitor for
whatever length of time it takes for them to send it back.
Both of these policies stink.
I wouldn't buy from either of them again. I told compUSA that I
bought locally so I wouldn't have this problem. Could have bought
it on the web and saved money.
John R>
Click to expand...
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Troponin (Trop)
'No Limitation is Limitation'
and I still can't spell worth a dang!
 
How many you want. I have never had problems with these stores in similar situations.

Maybe its a North of the Mason Dixon Line thing. We are just used to good service and being treated well as a customer.

If my 60 inch tv goes bad in a reasonable time what you think they are going to tell me send it back to the manufacturer......hardly.

What about my 200 pound stereo speakers.....Am I supposed to ship them across the coast to California. Hardly. They repair or replace and I have had things replaced well into the warranty.

Thats customer service. Not stick the customer with having to deal with a large item to mail back to who knows where at his own expense when its not his fault the item was defective nd be without the use of the item.
JR
 
Just checked. Both Sears and WalMart won't accept a return after 5 months either. At least in the SW. In general, I think you are being lazy and unreasonable. Again, had you bought the extended warrantee that was an option at time of purchace, that is a different thing. But that is IMO.

Steven
John Harrison said:
How many you want. I have never had problems with these stores in
similar situations.
Maybe its a North of the Mason Dixon Line thing. We are just used
to good service and being treated well as a customer.
If my 60 inch tv goes bad in a reasonable time what you think they
are going to tell me send it back to the manufacturer......hardly.
What about my 200 pound stereo speakers.....Am I supposed to ship
them across the coast to California. Hardly. They repair or replace
and I have had things replaced well into the warranty.
Thats customer service. Not stick the customer with having to deal
with a large item to mail back to who knows where at his own
expense when its not his fault the item was defective nd be without
the use of the item.
JR
Click to expand...
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---
New and Updated!!!
http://www.pbase.com/snoyes/a_study_in_light
 
I think the store and Lacie are being unreasonable. What goods a 3 year warranty if it cost me a fortune to send it back after only 5 months.
JR.
 
John Harrison said:
happens all the time. I have taken back things to other places well
over 5 months old with not a bit of problem.
They can have them pick it up when they drop off other items and
not cost them a thing.
Yet I am out a monitor for whatever time it takes and have to pay
shipping also.
I think it stinks.
John R
Click to expand...
If you had read the warranty info (available in the manual on LaCie's website) it is right there in black and white-shipping prepaid by consumer. Expecting a retailer to accept a 5 month old product is just plain stupid. Yes, it's expensive to ship a monitor for repair. Waa.
 
I buy from them ALL the time. They have much better customer service than Best Buy next door.

They're return policy is very clearly spelled out on the back. They can't be held responsible for the manufacturer's problem.

I purchased an Apple Monitor from Comp USA 11 month's ago. I had a problem with the monitor 6 month's later and they shipped it to Apple who repaired it no questions asked and picked up the shipping tab both ways. (I never purchase extended warranties since I have a rapid turn over)

Sounds to me like your problem is NOT with Comp USA but rather with LaCie.

Kind Regards
-Billie
John Harrison said:
I bought a Lacie electron blue lV 19 inch from CompUSA 5 months
ago. I bought this monitor based on recommendations on some of the
members of DPreview. It started acting up some the past month or
so. I went back to CompUSA where I had bought it under a Corporate
account for my photo buisness. They basically told me they didn't
accept returns past 14 days. I said this is not a return its
defective. They said SORRY. Its warrantied by the manufacturer not
us. I called Laci and they won't pay the shipping back or send me a
new one. They said we don't ususally pay any of the shipping but
would waive it back to me. (how kind). So now if I send it back I
will have to pay expensive shipping and be without a monitor for
whatever length of time it takes for them to send it back.
Both of these policies stink.
I wouldn't buy from either of them again. I told compUSA that I
bought locally so I wouldn't have this problem. Could have bought
it on the web and saved money.
John R>
Click to expand...
 
Ok class, what have we learned today. if you buy with a local store and purchase an extended warranty, and the item breaks ITS ON THEM, they make the proffit, they take the risk. Do you insure you car and home ( buy the way my Home owners policy covers anything the extended waranty does not) WHY???? because you don't want/can't afford to replace it. extended warranties are most effective when you can carry it in to the store, warranty in hand. Kind of hard for them to dodge the bullet that way ; )
 
I know this doesn't help you current situation, But...

I am a systems integrator. I buy a LOT of hardware from the internet, and always shop for price, being mindful of the vendors reputation. I wouldn't even bother calling the vendor unless the product was DOA, I just deal with manufacturer. With few exceptions, the vendor takes the position that you have the product, he has your money, and usually will try his/her best to discourage any recourse.

I recently purchased several Samsung 17" LCD monitors. One died about a month after installation. I called Samsung, and after SEVERAL minutes of appologies, they replaced the monitor at their expense, and paid shipping both ways including pick-up charges. Which monitor do you think I recommend to my customers now?

Regards,
  • Thom -
 
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