bill jones
Leading Member
I do not know
i called Canon and told them the whole story. This is before i got the second new body which is a differnt issue. I expalined to Canon about the 50mm lens working ok after repair and now the new 17-40L not working. I expressed concern about sending in my camera with the 17-40L lens since by the time they were done fixing it it would be past the 7 day return policy(of the new lens) of the store i bought the 17-40L from and i was nervous about Canon's ability to fix my problem. The person i talked to at Canon a higher level than the initial person who answered the phone understood my concern and recommended i return the 17-40L to the store to be safe an resend my camera to canon for adjustment with the 50mm lens. WHAT? thats what i said why do you want my 50mm lens if it works fine with the camera remeber it is the 17-40L that was having the problem she answered the problem was likely secondary to my camera. I proclaimed my camera had already been serviced and fixed as evident by my 50mm lens working she said "i am pretty sure your camera is still the problem and that there was a new software released a few weeks ago that we didn't have the first time you sent the camera in"i have already posted this story. and people on this forum think the new software she was talking about is probably some type of calibration software?
What's interesting is; i asked her why this time they wanted me to send in the 50mm lens and not my camera by itself ? she had no good answer for this.
i called Canon and told them the whole story. This is before i got the second new body which is a differnt issue. I expalined to Canon about the 50mm lens working ok after repair and now the new 17-40L not working. I expressed concern about sending in my camera with the 17-40L lens since by the time they were done fixing it it would be past the 7 day return policy(of the new lens) of the store i bought the 17-40L from and i was nervous about Canon's ability to fix my problem. The person i talked to at Canon a higher level than the initial person who answered the phone understood my concern and recommended i return the 17-40L to the store to be safe an resend my camera to canon for adjustment with the 50mm lens. WHAT? thats what i said why do you want my 50mm lens if it works fine with the camera remeber it is the 17-40L that was having the problem she answered the problem was likely secondary to my camera. I proclaimed my camera had already been serviced and fixed as evident by my 50mm lens working she said "i am pretty sure your camera is still the problem and that there was a new software released a few weeks ago that we didn't have the first time you sent the camera in"i have already posted this story. and people on this forum think the new software she was talking about is probably some type of calibration software?
What's interesting is; i asked her why this time they wanted me to send in the 50mm lens and not my camera by itself ? she had no good answer for this.