Canon doesn't care about their users beyond what amount of money they can extract from their wallets and purses.
Same for any business.
Nothing wrong with this if they delivered the goods.
Nothing wrong with that, period. They can't "extract from their wallets and purchases" if they don't deliver what they're willing to buy. Cameras are luxury items, not necessities like medication.
Canon loves to read statements like this from their users.
Canon doesn't care one bit about what's written on these forums. If Canon listens to anyone, it's people they pay for feedback, such as their "ambassadors".
Compliant, undemanding users is what they have counted on the past eight years and what they seem to be counting on into the future.
They're not counting on anything. They produce a product, people buy, and they're #1. True, they may be successful in spite of how they do things instead of because of how they do things, but "if it ain't broke, don't fix it" is a commonly held philosophy.