Nikon D500 won't turn off ...

n057 said:

RMcL said:

n057 said:

RMcL said:

So, my D500 is now in transit on its way back from LA. No word from Nikon yet on what they replaced. Only concrete info is that it was a “C Major Repair Service”. Camera was on hold for parts for three days. Once it was back in shop it seemed to go fast. Probably was like the Nikon support lady said “they are most likely going to change the power module PCB”. She also said that’s what they normally do for the “won’t turn ON” problem, but in her five years with Nikon she’s never encountered a “won’t turn off problem” such as the one I was describing!

Click to expand...

Waiting for the rest of the saga with bated breath!

JC
Some cameras, some lenses, some computers

Click to expand...

Are you really? ;-)

Doesn’t seem to be a lot of action at this site. I feel obligated to keep you entertained

Click to expand...

Not a lot of action because this forum mostly talks about hardware. And generally the machines just work, fortunately. But the conclusion of what happened to you is helpful, people read the thread till the end and helps them if they encounter the same problem in the future.

Usually, you should get a repair report that (tersely) explains what they did (replace a part, did some adjustment), not necessarily what they found (low amplifier voltage, loose sensor, whatever, sometimes the dreaded "impact damage")and how much it costs.

Quite often, someone comes here, reports a problem, gets some suggestion on what to do, and never comes back to give a conclusion. Any information you can provide helps everyone

JC
Some cameras, some lenses, some computers

Click to expand...

Yeah, I’ll be sure to give update of what’s on the repair report when I get camera back.

Personally I am wondering if my problem occurred when I uploaded my RAW files directly from camera to iPad Pro. Recently bought iPad Pro and have been uploading my images to Lightroom CC mobile on iPad for syncing to Lightroom classic on desktop. I first noticed the “won’t turn off” issue after such an upload. Makes you wonder if problem had something to do with directly connecting iPad to camera via the Apple lightning to USB3 camera adapter?

I’m not aware of any specific instructions for connecting devices to camera to directly upload files to device. I have been careful to connect to desktop or iPad with camera off and once connected turn camera on. Then turn camera off before disconnecting. Can’t exclude possibility that this sequence may have been inadvertently violated at some point though...

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

So, my D500 is now in transit on its way back from LA. No word from Nikon yet on what they replaced. Only concrete info is that it was a “C Major Repair Service”. Camera was on hold for parts for three days. Once it was back in shop it seemed to go fast. Probably was like the Nikon support lady said “they are most likely going to change the power module PCB”. She also said that’s what they normally do for the “won’t turn ON” problem, but in her five years with Nikon she’s never encountered a “won’t turn off problem” such as the one I was describing!

Click to expand...

Waiting for the rest of the saga with bated breath!

JC
Some cameras, some lenses, some computers

Click to expand...

Are you really? ;-)

Doesn’t seem to be a lot of action at this site. I feel obligated to keep you entertained

Click to expand...

Not a lot of action because this forum mostly talks about hardware. And generally the machines just work, fortunately. But the conclusion of what happened to you is helpful, people read the thread till the end and helps them if they encounter the same problem in the future.

Usually, you should get a repair report that (tersely) explains what they did (replace a part, did some adjustment), not necessarily what they found (low amplifier voltage, loose sensor, whatever, sometimes the dreaded "impact damage")and how much it costs.

Quite often, someone comes here, reports a problem, gets some suggestion on what to do, and never comes back to give a conclusion. Any information you can provide helps everyone

JC
Some cameras, some lenses, some computers

Click to expand...

Yeah, I’ll be sure to give update of what’s on the repair report when I get camera back.

Personally I am wondering if my problem occurred when I uploaded my RAW files directly from camera to iPad Pro. Recently bought iPad Pro and have been uploading my images to Lightroom CC mobile on iPad for syncing to Lightroom classic on desktop. I first noticed the “won’t turn off” issue after such an upload. Makes you wonder if problem had something to do with directly connecting iPad to camera via the Apple lightning to USB3 camera adapter?

Click to expand...

I don't know enough about Apple hardware, but I don't think so, unless maybe the adapter you talk about has some quirk? Initially I did connect my D500 to my previous PC USB-2 port via a regular mini-USB-to-USB cable. When I got a new PC with USB-3 ports, I used the Nikon supplied cable. Nothing out of the ordinary happened.

Now I am back to my preferred method, take the XQD card out and use an XQD card reader, which is what I did with previous cameras


JC
Some cameras, some lenses, some computers

n057 said:

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

So, my D500 is now in transit on its way back from LA. No word from Nikon yet on what they replaced. Only concrete info is that it was a “C Major Repair Service”. Camera was on hold for parts for three days. Once it was back in shop it seemed to go fast. Probably was like the Nikon support lady said “they are most likely going to change the power module PCB”. She also said that’s what they normally do for the “won’t turn ON” problem, but in her five years with Nikon she’s never encountered a “won’t turn off problem” such as the one I was describing!

Click to expand...

Waiting for the rest of the saga with bated breath!

JC
Some cameras, some lenses, some computers

Click to expand...

Are you really? ;-)

Doesn’t seem to be a lot of action at this site. I feel obligated to keep you entertained

Click to expand...

Not a lot of action because this forum mostly talks about hardware. And generally the machines just work, fortunately. But the conclusion of what happened to you is helpful, people read the thread till the end and helps them if they encounter the same problem in the future.

Usually, you should get a repair report that (tersely) explains what they did (replace a part, did some adjustment), not necessarily what they found (low amplifier voltage, loose sensor, whatever, sometimes the dreaded "impact damage")and how much it costs.

Quite often, someone comes here, reports a problem, gets some suggestion on what to do, and never comes back to give a conclusion. Any information you can provide helps everyone

JC
Some cameras, some lenses, some computers

Click to expand...

Yeah, I’ll be sure to give update of what’s on the repair report when I get camera back.

Personally I am wondering if my problem occurred when I uploaded my RAW files directly from camera to iPad Pro. Recently bought iPad Pro and have been uploading my images to Lightroom CC mobile on iPad for syncing to Lightroom classic on desktop. I first noticed the “won’t turn off” issue after such an upload. Makes you wonder if problem had something to do with directly connecting iPad to camera via the Apple lightning to USB3 camera adapter?

Click to expand...

I don't know enough about Apple hardware, but I don't think so, unless maybe the adapter you talk about has some quirk? Initially I did connect my D500 to my previous PC USB-2 port via a regular mini-USB-to-USB cable. When I got a new PC with USB-3 ports, I used the Nikon supplied cable. Nothing out of the ordinary happened.

Now I am back to my preferred method, take the XQD card out and use an XQD card reader, which is what I did with previous cameras

JC
Some cameras, some lenses, some computers

Click to expand...

JC I edited my previous post, so there is now a little more info on connection/disconnection sequence. This particular point is resonating for me and I didn’t want to bring it up before camera was repaired and on its way back. Think to be safe I might use SD or XQD card reader method going forward and avoid a direct connection with a computer or peripheral...

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

So, my D500 is now in transit on its way back from LA. No word from Nikon yet on what they replaced. Only concrete info is that it was a “C Major Repair Service”. Camera was on hold for parts for three days. Once it was back in shop it seemed to go fast. Probably was like the Nikon support lady said “they are most likely going to change the power module PCB”. She also said that’s what they normally do for the “won’t turn ON” problem, but in her five years with Nikon she’s never encountered a “won’t turn off problem” such as the one I was describing!

Click to expand...

Waiting for the rest of the saga with bated breath!

JC
Some cameras, some lenses, some computers

Click to expand...

Are you really? ;-)

Doesn’t seem to be a lot of action at this site. I feel obligated to keep you entertained

Click to expand...

Not a lot of action because this forum mostly talks about hardware. And generally the machines just work, fortunately. But the conclusion of what happened to you is helpful, people read the thread till the end and helps them if they encounter the same problem in the future.

Usually, you should get a repair report that (tersely) explains what they did (replace a part, did some adjustment), not necessarily what they found (low amplifier voltage, loose sensor, whatever, sometimes the dreaded "impact damage")and how much it costs.

Quite often, someone comes here, reports a problem, gets some suggestion on what to do, and never comes back to give a conclusion. Any information you can provide helps everyone

JC
Some cameras, some lenses, some computers

Click to expand...

Yeah, I’ll be sure to give update of what’s on the repair report when I get camera back.

Personally I am wondering if my problem occurred when I uploaded my RAW files directly from camera to iPad Pro. Recently bought iPad Pro and have been uploading my images to Lightroom CC mobile on iPad for syncing to Lightroom classic on desktop. I first noticed the “won’t turn off” issue after such an upload. Makes you wonder if problem had something to do with directly connecting iPad to camera via the Apple lightning to USB3 camera adapter?

I’m not aware of any specific instructions for connecting devices to camera to directly upload files to device. I have been careful to connect to desktop or iPad with camera off and once connected turn camera on. Then turn camera off before disconnecting. Can’t exclude possibility that this sequence may have been inadvertently violated at some point though...

Click to expand...

That's the prudent way to go about it if you have to connect directly. Nikon even recommends to do that when changing lenses. There is also always the possibility that static electricity might zap something, so I only use that method as a last resort.

Also, in my case, I once broke the micro-usb connector in a cellphone, and I shudder to think how much that would cost to repair in a camera, which is why I decided early on to remove the card from the camera and use a card reader. Although some managed to bend the pins with CF cards too, but that never happened to me.


JC
Some cameras, some lenses, some computers

n057 said:

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

So, my D500 is now in transit on its way back from LA. No word from Nikon yet on what they replaced. Only concrete info is that it was a “C Major Repair Service”. Camera was on hold for parts for three days. Once it was back in shop it seemed to go fast. Probably was like the Nikon support lady said “they are most likely going to change the power module PCB”. She also said that’s what they normally do for the “won’t turn ON” problem, but in her five years with Nikon she’s never encountered a “won’t turn off problem” such as the one I was describing!

Click to expand...

Waiting for the rest of the saga with bated breath!

JC
Some cameras, some lenses, some computers

Click to expand...

Are you really? ;-)

Doesn’t seem to be a lot of action at this site. I feel obligated to keep you entertained

Click to expand...

Not a lot of action because this forum mostly talks about hardware. And generally the machines just work, fortunately. But the conclusion of what happened to you is helpful, people read the thread till the end and helps them if they encounter the same problem in the future.

Usually, you should get a repair report that (tersely) explains what they did (replace a part, did some adjustment), not necessarily what they found (low amplifier voltage, loose sensor, whatever, sometimes the dreaded "impact damage")and how much it costs.

Quite often, someone comes here, reports a problem, gets some suggestion on what to do, and never comes back to give a conclusion. Any information you can provide helps everyone

JC
Some cameras, some lenses, some computers

Click to expand...

Yeah, I’ll be sure to give update of what’s on the repair report when I get camera back.

Personally I am wondering if my problem occurred when I uploaded my RAW files directly from camera to iPad Pro. Recently bought iPad Pro and have been uploading my images to Lightroom CC mobile on iPad for syncing to Lightroom classic on desktop. I first noticed the “won’t turn off” issue after such an upload. Makes you wonder if problem had something to do with directly connecting iPad to camera via the Apple lightning to USB3 camera adapter?

I’m not aware of any specific instructions for connecting devices to camera to directly upload files to device. I have been careful to connect to desktop or iPad with camera off and once connected turn camera on. Then turn camera off before disconnecting. Can’t exclude possibility that this sequence may have been inadvertently violated at some point though...

Click to expand...

That's the prudent way to go about it if you have to connect directly. Nikon even recommends to do that when changing lenses. There is also always the possibility that static electricity might zap something, so I only use that method as a last resort.

Also, in my case, I once broke the micro-usb connector in a cellphone, and I shudder to think how much that would cost to repair in a camera, which is why I decided early on to remove the card from the camera and use a card reader. Although some managed to bend the pins with CF cards too, but that never happened to me.

JC
Some cameras, some lenses, some computers

Click to expand...

So, here's golden nugget #2: starting to get interesting now, right?

Before sending camera to Nikon Repair, I reconnected it to iPadPro (via Apple USB3 lightning adapter) to upload remaining files. I then noticed that when camera was connected to iPad the camera would turn-off normally, but when not connected to iPad it would not! This fact made me very suspicious that the direct connection to the iPad was somehow related to the onset of the "won't turn off problem". Not conclusive by any manner of speaking, but adds suspision. From now on I am not going to directly connect camera to any peripheral, computer, iPad, etc., but I will change to card reader upload method.

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

So, my D500 is now in transit on its way back from LA. No word from Nikon yet on what they replaced. Only concrete info is that it was a “C Major Repair Service”. Camera was on hold for parts for three days. Once it was back in shop it seemed to go fast. Probably was like the Nikon support lady said “they are most likely going to change the power module PCB”. She also said that’s what they normally do for the “won’t turn ON” problem, but in her five years with Nikon she’s never encountered a “won’t turn off problem” such as the one I was describing!

Click to expand...

Waiting for the rest of the saga with bated breath!

JC
Some cameras, some lenses, some computers

Click to expand...

Are you really? ;-)

Doesn’t seem to be a lot of action at this site. I feel obligated to keep you entertained

Click to expand...

Not a lot of action because this forum mostly talks about hardware. And generally the machines just work, fortunately. But the conclusion of what happened to you is helpful, people read the thread till the end and helps them if they encounter the same problem in the future.

Usually, you should get a repair report that (tersely) explains what they did (replace a part, did some adjustment), not necessarily what they found (low amplifier voltage, loose sensor, whatever, sometimes the dreaded "impact damage")and how much it costs.

Quite often, someone comes here, reports a problem, gets some suggestion on what to do, and never comes back to give a conclusion. Any information you can provide helps everyone

JC
Some cameras, some lenses, some computers

Click to expand...

Yeah, I’ll be sure to give update of what’s on the repair report when I get camera back.

Personally I am wondering if my problem occurred when I uploaded my RAW files directly from camera to iPad Pro. Recently bought iPad Pro and have been uploading my images to Lightroom CC mobile on iPad for syncing to Lightroom classic on desktop. I first noticed the “won’t turn off” issue after such an upload. Makes you wonder if problem had something to do with directly connecting iPad to camera via the Apple lightning to USB3 camera adapter?

I’m not aware of any specific instructions for connecting devices to camera to directly upload files to device. I have been careful to connect to desktop or iPad with camera off and once connected turn camera on. Then turn camera off before disconnecting. Can’t exclude possibility that this sequence may have been inadvertently violated at some point though...

Click to expand...

That's the prudent way to go about it if you have to connect directly. Nikon even recommends to do that when changing lenses. There is also always the possibility that static electricity might zap something, so I only use that method as a last resort.

Also, in my case, I once broke the micro-usb connector in a cellphone, and I shudder to think how much that would cost to repair in a camera, which is why I decided early on to remove the card from the camera and use a card reader. Although some managed to bend the pins with CF cards too, but that never happened to me.

JC
Some cameras, some lenses, some computers

Click to expand...

So, here's golden nugget #2: starting to get interesting now, right?

Before sending camera to Nikon Repair, I reconnected it to iPadPro (via Apple USB3 lightning adapter) to upload remaining files. I then noticed that when camera was connected to iPad the camera would turn-off normally, but when not connected to iPad it would not! This fact made me very suspicious that the direct connection to the iPad was somehow related to the onset of the "won't turn off problem". Not conclusive by any manner of speaking, but adds suspision. From now on I am not going to directly connect camera to any peripheral, computer, iPad, etc., but I will change to card reader upload method.

Click to expand...

What has been noticed in the past that leaving the camera connected to the computer even powered up will prevent it from going to sleep mode, and drain the battery faster.


JC
Some cameras, some lenses, some computers

n057 said:

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

So, my D500 is now in transit on its way back from LA. No word from Nikon yet on what they replaced. Only concrete info is that it was a “C Major Repair Service”. Camera was on hold for parts for three days. Once it was back in shop it seemed to go fast. Probably was like the Nikon support lady said “they are most likely going to change the power module PCB”. She also said that’s what they normally do for the “won’t turn ON” problem, but in her five years with Nikon she’s never encountered a “won’t turn off problem” such as the one I was describing!

Click to expand...

Waiting for the rest of the saga with bated breath!

JC
Some cameras, some lenses, some computers

Click to expand...

Are you really? ;-)

Doesn’t seem to be a lot of action at this site. I feel obligated to keep you entertained

Click to expand...

Not a lot of action because this forum mostly talks about hardware. And generally the machines just work, fortunately. But the conclusion of what happened to you is helpful, people read the thread till the end and helps them if they encounter the same problem in the future.

Usually, you should get a repair report that (tersely) explains what they did (replace a part, did some adjustment), not necessarily what they found (low amplifier voltage, loose sensor, whatever, sometimes the dreaded "impact damage")and how much it costs.

Quite often, someone comes here, reports a problem, gets some suggestion on what to do, and never comes back to give a conclusion. Any information you can provide helps everyone

JC
Some cameras, some lenses, some computers

Click to expand...

Yeah, I’ll be sure to give update of what’s on the repair report when I get camera back.

Personally I am wondering if my problem occurred when I uploaded my RAW files directly from camera to iPad Pro. Recently bought iPad Pro and have been uploading my images to Lightroom CC mobile on iPad for syncing to Lightroom classic on desktop. I first noticed the “won’t turn off” issue after such an upload. Makes you wonder if problem had something to do with directly connecting iPad to camera via the Apple lightning to USB3 camera adapter?

I’m not aware of any specific instructions for connecting devices to camera to directly upload files to device. I have been careful to connect to desktop or iPad with camera off and once connected turn camera on. Then turn camera off before disconnecting. Can’t exclude possibility that this sequence may have been inadvertently violated at some point though...

Click to expand...

That's the prudent way to go about it if you have to connect directly. Nikon even recommends to do that when changing lenses. There is also always the possibility that static electricity might zap something, so I only use that method as a last resort.

Also, in my case, I once broke the micro-usb connector in a cellphone, and I shudder to think how much that would cost to repair in a camera, which is why I decided early on to remove the card from the camera and use a card reader. Although some managed to bend the pins with CF cards too, but that never happened to me.

JC
Some cameras, some lenses, some computers

Click to expand...

So, here's golden nugget #2: starting to get interesting now, right?

Before sending camera to Nikon Repair, I reconnected it to iPadPro (via Apple USB3 lightning adapter) to upload remaining files. I then noticed that when camera was connected to iPad the camera would turn-off normally, but when not connected to iPad it would not! This fact made me very suspicious that the direct connection to the iPad was somehow related to the onset of the "won't turn off problem". Not conclusive by any manner of speaking, but adds suspision. From now on I am not going to directly connect camera to any peripheral, computer, iPad, etc., but I will change to card reader upload method.

Click to expand...

What has been noticed in the past that leaving the camera connected to the computer even powered up will prevent it from going to sleep mode, and drain the battery faster.

JC
Some cameras, some lenses, some computers

Click to expand...

Yes, have noticed that too. To be clear, I was meaning that, after the “won’t turn off” issue started, only way I could get camera to turn off (when main switch was rotated to off position) was when it was connected to the iPad. Otherwise camera would not turn off. Not that I am sure this is really of any significance...

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

So, my D500 is now in transit on its way back from LA. No word from Nikon yet on what they replaced. Only concrete info is that it was a “C Major Repair Service”. Camera was on hold for parts for three days. Once it was back in shop it seemed to go fast. Probably was like the Nikon support lady said “they are most likely going to change the power module PCB”. She also said that’s what they normally do for the “won’t turn ON” problem, but in her five years with Nikon she’s never encountered a “won’t turn off problem” such as the one I was describing!

Click to expand...

Waiting for the rest of the saga with bated breath!

JC
Some cameras, some lenses, some computers

Click to expand...

Are you really? ;-)

Doesn’t seem to be a lot of action at this site. I feel obligated to keep you entertained

Click to expand...

Not a lot of action because this forum mostly talks about hardware. And generally the machines just work, fortunately. But the conclusion of what happened to you is helpful, people read the thread till the end and helps them if they encounter the same problem in the future.

Usually, you should get a repair report that (tersely) explains what they did (replace a part, did some adjustment), not necessarily what they found (low amplifier voltage, loose sensor, whatever, sometimes the dreaded "impact damage")and how much it costs.

Quite often, someone comes here, reports a problem, gets some suggestion on what to do, and never comes back to give a conclusion. Any information you can provide helps everyone

JC
Some cameras, some lenses, some computers

Click to expand...

Yeah, I’ll be sure to give update of what’s on the repair report when I get camera back.

Personally I am wondering if my problem occurred when I uploaded my RAW files directly from camera to iPad Pro. Recently bought iPad Pro and have been uploading my images to Lightroom CC mobile on iPad for syncing to Lightroom classic on desktop. I first noticed the “won’t turn off” issue after such an upload. Makes you wonder if problem had something to do with directly connecting iPad to camera via the Apple lightning to USB3 camera adapter?

I’m not aware of any specific instructions for connecting devices to camera to directly upload files to device. I have been careful to connect to desktop or iPad with camera off and once connected turn camera on. Then turn camera off before disconnecting. Can’t exclude possibility that this sequence may have been inadvertently violated at some point though...

Click to expand...

That's the prudent way to go about it if you have to connect directly. Nikon even recommends to do that when changing lenses. There is also always the possibility that static electricity might zap something, so I only use that method as a last resort.

Also, in my case, I once broke the micro-usb connector in a cellphone, and I shudder to think how much that would cost to repair in a camera, which is why I decided early on to remove the card from the camera and use a card reader. Although some managed to bend the pins with CF cards too, but that never happened to me.

JC
Some cameras, some lenses, some computers

Click to expand...

So, here's golden nugget #2: starting to get interesting now, right?

Before sending camera to Nikon Repair, I reconnected it to iPadPro (via Apple USB3 lightning adapter) to upload remaining files. I then noticed that when camera was connected to iPad the camera would turn-off normally, but when not connected to iPad it would not! This fact made me very suspicious that the direct connection to the iPad was somehow related to the onset of the "won't turn off problem". Not conclusive by any manner of speaking, but adds suspision. From now on I am not going to directly connect camera to any peripheral, computer, iPad, etc., but I will change to card reader upload method.

Click to expand...

What has been noticed in the past that leaving the camera connected to the computer even powered up will prevent it from going to sleep mode, and drain the battery faster.

JC
Some cameras, some lenses, some computers

Click to expand...

Yes, have noticed that too. To be clear, I was meaning that, after the “won’t turn off” issue started, only way I could get camera to turn off (when main switch was rotated to off position) was when it was connected to the iPad. Otherwise camera would not turn off. Not that I am sure this is really of any significance...

Click to expand...

I am not an Apple guy, so I just did a quick read on the "Apple lightning to USB 3 camera adapter". I run Linux, and when I connect the camera to the USB port, or when I use a card reader, it just offers a prompt asking if I want to open it as a folder, or import the images into an editor or a viewer. no other device needed.

From what I am reading, the adapter causes the Photos App to open automagically, based on finding images? Can you also use it to just open the camera as a folder from where you can copy the files?

And if you connect a card reader instead of a camera, will the behaviour be the same?

I don't believe that adapter would cause interference. Have you checked if others have reported some problem when using that adapter?

JC
Some cameras, some lenses, some computers

n057 said:

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

n057 said:

RMcL said:

So, my D500 is now in transit on its way back from LA. No word from Nikon yet on what they replaced. Only concrete info is that it was a “C Major Repair Service”. Camera was on hold for parts for three days. Once it was back in shop it seemed to go fast. Probably was like the Nikon support lady said “they are most likely going to change the power module PCB”. She also said that’s what they normally do for the “won’t turn ON” problem, but in her five years with Nikon she’s never encountered a “won’t turn off problem” such as the one I was describing!

Click to expand...

Waiting for the rest of the saga with bated breath!

JC
Some cameras, some lenses, some computers

Click to expand...

Are you really? ;-)

Doesn’t seem to be a lot of action at this site. I feel obligated to keep you entertained

Click to expand...

Not a lot of action because this forum mostly talks about hardware. And generally the machines just work, fortunately. But the conclusion of what happened to you is helpful, people read the thread till the end and helps them if they encounter the same problem in the future.

Usually, you should get a repair report that (tersely) explains what they did (replace a part, did some adjustment), not necessarily what they found (low amplifier voltage, loose sensor, whatever, sometimes the dreaded "impact damage")and how much it costs.

Quite often, someone comes here, reports a problem, gets some suggestion on what to do, and never comes back to give a conclusion. Any information you can provide helps everyone

JC
Some cameras, some lenses, some computers

Click to expand...

Yeah, I’ll be sure to give update of what’s on the repair report when I get camera back.

Personally I am wondering if my problem occurred when I uploaded my RAW files directly from camera to iPad Pro. Recently bought iPad Pro and have been uploading my images to Lightroom CC mobile on iPad for syncing to Lightroom classic on desktop. I first noticed the “won’t turn off” issue after such an upload. Makes you wonder if problem had something to do with directly connecting iPad to camera via the Apple lightning to USB3 camera adapter?

I’m not aware of any specific instructions for connecting devices to camera to directly upload files to device. I have been careful to connect to desktop or iPad with camera off and once connected turn camera on. Then turn camera off before disconnecting. Can’t exclude possibility that this sequence may have been inadvertently violated at some point though...

Click to expand...

That's the prudent way to go about it if you have to connect directly. Nikon even recommends to do that when changing lenses. There is also always the possibility that static electricity might zap something, so I only use that method as a last resort.

Also, in my case, I once broke the micro-usb connector in a cellphone, and I shudder to think how much that would cost to repair in a camera, which is why I decided early on to remove the card from the camera and use a card reader. Although some managed to bend the pins with CF cards too, but that never happened to me.

JC
Some cameras, some lenses, some computers

Click to expand...

So, here's golden nugget #2: starting to get interesting now, right?

Before sending camera to Nikon Repair, I reconnected it to iPadPro (via Apple USB3 lightning adapter) to upload remaining files. I then noticed that when camera was connected to iPad the camera would turn-off normally, but when not connected to iPad it would not! This fact made me very suspicious that the direct connection to the iPad was somehow related to the onset of the "won't turn off problem". Not conclusive by any manner of speaking, but adds suspision. From now on I am not going to directly connect camera to any peripheral, computer, iPad, etc., but I will change to card reader upload method.

Click to expand...

What has been noticed in the past that leaving the camera connected to the computer even powered up will prevent it from going to sleep mode, and drain the battery faster.

JC
Some cameras, some lenses, some computers

Click to expand...

Yes, have noticed that too. To be clear, I was meaning that, after the “won’t turn off” issue started, only way I could get camera to turn off (when main switch was rotated to off position) was when it was connected to the iPad. Otherwise camera would not turn off. Not that I am sure this is really of any significance...

Click to expand...

I am not an Apple guy, so I just did a quick read on the "Apple lightning to USB 3 camera adapter". I run Linux, and when I connect the camera to the USB port, or when I use a card reader, it just offers a prompt asking if I want to open it as a folder, or import the images into an editor or a viewer. no other device needed.

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Thanks for taking time to research this!

n057 said:

From what I am reading, the adapter causes the Photos App to open automagically, based on finding images? Can you also use it to just open the camera as a folder from where you can copy the files?

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Only been using Apple camera adapter for a couple of months and maybe thousand images uploaded. On iPad it just opens up option to import images. After import it provides option to delete images on the source (the camera), which I always answer “no” to. After import files are stored in an “album” called “recently imported”. Lightroom mobile on iPad can then be used to add the files from this “recently used” album to a separate user created album in Lightroom mobile. There is no functionality offered beyond that that I am aware of. Apple mobile iOS generally severely limits file handling and frustratingly has nowhere near same flexibility offered by Windows OS for example.

n057 said:

And if you connect a card reader instead of a camera, will the behaviour be the same?

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Never used card reader with iPad, but assuming behavior will be identical. Apple only make an SD to lightning adapter, one reason I didn’t buy it. I have a 128GB XQD card in the camera, had an SD card for backup, but tossed it out cause it slowed camera down SO much.

n057 said:

I don't believe that adapter would cause interference. Have you checked if others have reported some problem when using that adapter?

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Nor do I and have not looked online for reported issues. I think more likely a power related issue such as voltage spike or other unpredictable compatibility issue resulting in damage or corruption. Very interesting that I was still able turn camera off when iPad was connected (as if iPad was filling in for a logical step now missing in the camera)

n057 said:

JC
Some cameras, some lenses, some computers

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Bottom line. I’d rather burn a memory card than risk my expensive D500 again. So from now on no direct connection from camera to PC or other device to upload images. That level of protection might make it worth the hit in camera performance from using an SD card to mirror primary XQD card content.

EDIT: Did a bit of research and the Sony XQD/SD card reader is compatible with Apple lightning to USB3 camera adapter, just need to feed extra juice via the female lightning connector on the adapter to power the card reader. So XQD card reader on order - no more direct connection between D500, PC, iPad or any other device

RMcL said:

So, my D500 is now in transit on its way back from LA. No word from Nikon yet on what they replaced. Only concrete info is that it was a “C Major Repair Service”. Camera was on hold for parts for three days. Once it was back in shop it seemed to go fast. Probably was like the Nikon support lady said “they are most likely going to change the power module PCB”. She also said that’s what they normally do for the “won’t turn ON” problem, but in her five years with Nikon she’s never encountered a “won’t turn off problem” such as the one I was describing! If there is no additional info with paperwork when I get camera back, I’ll probably call them to see if I can get more specific details.

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So, have my camera back, nicely packaged and cleaned like new. Here’s the official list of checks and repairs on the repair invoice, some of these being courtesy maintenance items:

RPL WI-FI CIRCUIT BOARD

CKD MAIN SW (POWER SW)

CKD AUTO FOCUS OPERATION

CKD AE OPERATION

CKD IMAGE TEST

CLN IMAGE SENSOR (thanks was needing done )

FIRMWARE UPGRADE

GENERAL CHECK & CLEAN

So, there we have it. Now turns on and off like normal. Seems that the wi-fi circuit board replacement is a item I’ve seen mentioned before in relation to this problem.

RMcL said:

RMcL said:

So, my D500 is now in transit on its way back from LA. No word from Nikon yet on what they replaced. Only concrete info is that it was a “C Major Repair Service”. Camera was on hold for parts for three days. Once it was back in shop it seemed to go fast. Probably was like the Nikon support lady said “they are most likely going to change the power module PCB”. She also said that’s what they normally do for the “won’t turn ON” problem, but in her five years with Nikon she’s never encountered a “won’t turn off problem” such as the one I was describing! If there is no additional info with paperwork when I get camera back, I’ll probably call them to see if I can get more specific details.

Click to expand...

So, have my camera back, nicely packaged and cleaned like new. Here’s the official list of checks and repairs on the repair invoice, some of these being courtesy maintenance items:

RPL WI-FI CIRCUIT BOARD

CKD MAIN SW (POWER SW)

CKD AUTO FOCUS OPERATION

CKD AE OPERATION

CKD IMAGE TEST

CLN IMAGE SENSOR (thanks was needing done )

FIRMWARE UPGRADE

GENERAL CHECK & CLEAN

So, there we have it. Now turns on and off like normal. Seems that the wi-fi circuit board replacement is a item I’ve seen mentioned before in relation to this problem.

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Very interesting! Thanks for the update!


JC
Some cameras, some lenses, some computers