Peak Design Everyday Sling 5L design flaw broke my gears

eggry · Aug 23, 2018

Peak Design Everyday Sling 5L has design flaw. Its strap end is not folded and stiched because the strap is assymectic so you have to detach and attach reverse if you want to use on right sholder.

but it means it lacks any significant safety measure preventing accidental loosening and that's what exactly happened to me. I was running and bag was bounced on my back and then...it dropped.

My a7r3 and 24-105G atteched outside of the bag on Peak Design Capture Pro were damaged. Hot shoe got ugly and lens barrel too. I don't know it's damaged internally or functionally yet. Sony CS is evaluating it now.

also my 50.4ZA inside the gad got impact from Capture Pro it broke filter glass. I don't know the lens' glass itself or internal is also damage. Sony CS is evaluating it. It will take several days.

It can't be my fault and I'm really angry and depressed now. My trip has been comprmised and Sony said it should be at least 300 USD only for cosmetic repair and will be much more if internal damage found.

I contacted Peak Design CS and I'm waiting for their response. I'll update anything follow.

bobkoure · Aug 23, 2018

I use Op-Tech camera straps. They, similarly, do not have folded over ends. Instead, I wrap the loose end around, and put it through the upper buckle loop (loop farthest from where the strap exits), so any slippage only serves to tighten it. I'd suggest other Peak users do this as well.

iazybandit · Aug 23, 2018

Sucks that it happened. But there's no stitching on the ends because this allows the user to flip the strap around. So instead of the default right shoulder, the user can flip the strap for a left carry. Also, depending on how you have your strap set it up, you may have loosened it on one side only and not the other side as well. So this may have resulted on the strap ends being shorter.

mdmarqphoto · Aug 23, 2018

eggry said:
but it means it lacks any significant safety measure preventing accidental loosening and that's what exactly happened to me. I was running and bag was bounced on my back and then...it dropped.

eggry said:
It can't be my fault and I'm really angry and depressed now. My trip has been comprmised and Sony said it should be at least 300 USD only for cosmetic repair and will be much more if internal damage found.

You say it can't be your fault, but I'd guess running with the bag bouncing is going to be a potential problem for any bag, and likely not what they're designed to withstand very well. Any time I run with a bag I hold onto the part of the strap that is permanently attached (or some other secure connection.)

Hopefully things aren't too damaged and not too costly to repair.

eggry · Aug 23, 2018

bobkoure said:
I use Op-Tech camera straps. They, similarly, do not have folded over ends. Instead, I wrap the loose end around, and put it through the upper buckle loop (loop farthest from where the strap exits), so any slippage only serves to tighten it. I'd suggest other Peak users do this as well.

Unfortunately Peak Design Sling’s buckle is so slim strap can’t be looped. They seems certain it’s enough but certainly not...

eggry · Aug 23, 2018

mdmarqphoto said:
eggry said:

but it means it lacks any significant safety measure preventing accidental loosening and that's what exactly happened to me. I was running *and bag was bounced on my back* and then...it dropped.

It can't be my fault and I'm really angry and depressed now. My trip has been comprmised and Sony said it should be at least 300 USD only for cosmetic repair and will be much more if internal damage found.

Click to expand...

You say it can't be your fault, but I'd guess running with the bag bouncing is going to be a potential problem for any bag, and likely not what they're designed to withstand very well. Any time I run with a bag I hold onto the part of the strap that is permanently attached (or some other secure connection.)

Hopefully things aren't too damaged and not too costly to repair.

Thanks for your kind. It’s true bounce can make trouble but usually it shouldn’t happen this easily. I just walked faster than usual. Their promotion video shows some activities so I think it had to withstand but didn’t

It’s also designed to be used ad hip sack and I never heard any hip sack users should be cared when they run.

eggry · Aug 23, 2018

iazybandit said:
Sucks that it happened. But there's no stitching on the ends because this allows the user to flip the strap around. So instead of the default right shoulder, the user can flip the strap for a left carry. Also, depending on how you have your strap set it up, you may have loosened it on one side only and not the other side as well. So this may have resulted on the strap ends being shorter.

Yes, it’s designed for that reason but unfortunately with a flaw. One side of strap end being shorter is intentionally designed and shouldn’t make this happen.

eggry · Aug 23, 2018

Tiny update. Conversation is ongoing with Peak Design CS. They said already got several report of the issue and asked me address to send new “lock”. They certainly aware there’s a flaw. I don’t know they will do it for every buyer who didn’t ask or suffer as their anchor replacement yet.

MediaArchivist · Aug 24, 2018

I'm curious what the "lock" will be. I have a Sling 10L and both strap ends are folded and stitched, it takes quite an effort to get them through the loop. How long ago did you buy yours? I have had mine only a few weeks. I wonder if mine is (in a way) an updated model.

eggry · Aug 24, 2018

MediaArchivist said:
I'm curious what the "lock" will be. I have a Sling 10L and both strap ends are folded and stitched, it takes quite an effort to get them through the loop. How long ago did you buy yours? I have had mine only a few weeks. I wonder if mine is (in a way) an updated model.

I guess it's not an update or something. once I had 10L and friends of mine still have them. I assure you 10L has different finish of strap ends. It's different from 5L.

iseeu · Aug 28, 2018

It happened to me too, please check my thread

https://www.dpreview.com/forums/thread/4276370

It's not too much damage on my stuff, because Nikon D850 is very strong, I didn't even run, I just get out from my car and it happened just like that boom and I saw my bag on the parking lot, luckily no car behind me lol...

eggry · Aug 28, 2018

iseeu said:
It happened to me too, please check my thread

https://www.dpreview.com/forums/thread/4276370

It's not too much damage on my stuff, because Nikon D850 is very strong, I didn't even run, I just get out from my car and it happened just like that boom and I saw my bag on the parking lot, luckily no car behind me lol...

Luckier than me. for sure D850 is stronger than Sony, also it increase damage that I attached the camera outside. If you don't have lock(I don't know what exactly it means or how it looks yet) please contact PD and get it.

eggry · Aug 28, 2018

Hi forks. after long discussion with Peak Design I got some good news.

PD CS has responded quickly and kindly. They understand what happened and it's not my fault. They also aware of there's an issue with strap end. That's why they will send new "lock".

I don't know what it is exactly or how it looks, they didn't show picture or seen anything like that on any forum I visit. I don't know it's final solution(I've not heard there's people bought Sling 5L with strap lock) or test batch but if you're worried or interesting, please ask them to send it.

Now, more important part. They said "While our policy does state that we are not responsible, any time someone's gear is damaged due to our products, we evaluate the situation and make an attempt to be fair." It's certanly special case due to the flaw.

They asked some qestions about exact situation, insurance(I don't have. actually there's no gear insuarance in Korea), estimated repair cost, etc. It took several days for evaluating the cost from Sony CS. a7R III and 24-105G attached on Capture Pro only suffered from exterior damage but 50.4ZA inside the bag suffered most because broken filter glass made some scratch on lens element.

I send copy of repair cost to PD and they send me exact amount of the cost via Paypal. I don't think this can be usual case since Sling 5L has a particular safety issue. I own almost every lineup of PD and I've not seen anything risky from other products.

Anyway, the bussiness is almost finished. the last thing remains is the lock. Once I receive it, I'll updated the thread. I hope everyone safe with your gears.

3dwag · Aug 28, 2018

eggry said:
Hi forks. after long discussion with Peak Design I got some good news.

PD CS has responded quickly and kindly. They understand what happened and it's not my fault. They also aware of there's an issue with strap end. That's why they will send new "lock".

I don't know what it is exactly or how it looks, they didn't show picture or seen anything like that on any forum I visit. I don't know it's final solution(I've not heard there's people bought Sling 5L with strap lock) or test batch but if you're worried or interesting, please ask them to send it.

Now, more important part. They said "While our policy does state that we are not responsible, any time someone's gear is damaged due to our products, we evaluate the situation and make an attempt to be fair." It's certanly special case due to the flaw.

They asked some qestions about exact situation, insurance(I don't have. actually there's no gear insuarance in Korea), estimated repair cost, etc. It took several days for evaluating the cost from Sony CS. a7R III and 24-105G attached on Capture Pro only suffered from exterior damage but 50.4ZA inside the bag suffered most because broken filter glass made some scratch on lens element.

I send copy of repair cost to PD and they send me exact amount of the cost via Paypal. I don't think this can be usual case since Sling 5L has a particular safety issue. I own almost every lineup of PD and I've not seen anything risky from other products.

Anyway, the bussiness is almost finished. the last thing remains is the lock. Once I receive it, I'll updated the thread. I hope everyone safe with your gears.

Thank you for posting this, and I am so happy for you that PD took ownership and reached out to you to make it right.

I also have a lot of PD items (CaptureClips, straps, bags), and in a few cases where I had a problem, they were quick and professional to resolve it. I think that PD work to continuously improve their products to be top-grade, and that good customer service is a high priority for them.

eggry · Sep 7, 2018

I'm pretty sure pictures say all. It's a simple couple of plastic pieces but definitely work. Straps no longer slip and there's zero possibility it pass through buckle. I don't know whether PD offers it default in recent shippment but there's no specific apply site so I guess you have to contact CS to get it.

boogisha · Mar 30, 2019

eggry said:
I'm pretty sure pictures say all. It's a simple couple of plastic pieces but definitely work. Straps no longer slip and there's zero possibility it pass through buckle. I don't know whether PD offers it default in recent shippment but there's no specific apply site so I guess you have to contact CS to get it.

First of all, huge thanks for sharing your whole experience with us, and especially for following up with pictures of what seems to be known as "Sling Strap Lock Kit" (SSL-KIT-1).

I was curious about the unsecured straps myself, but I had no idea something like this existed, and this thread seems to be the only place mentioning it (I could find so far), making it even more valuable.

I`ve contacted "Peak Design" support as soon as I`ve read this, through their web page online chat, and after a very pleasant info exchange, my kit was scheduled for shipping (all free, of course). Delivery was estimated at 8 to 15 days - I got it in a week

Needless to say, I`m very satisfied with how "Peak Design" handled the situation - and quickly, huge thanks!

It really looks like this "Sling Strap Lock Kit" (SSL-KIT-1) should come with "Everyday Sling 5L" by default - something I got impression from that quick support chat was even expected...? So, bumping this topic again as a reminder for anyone not aware of this to contact "Peak Design" and get theirs.

Hey, it`s a piece of (hard) plastic, and I`m not even sure how well it works (and I hope not to need to find out), but it surely helps at least a bit, and for some additional piece of mind, too

robgendreau · Mar 30, 2019

I usually always double back the strap into the slider on packs and such, a habit I got into with climbing harnesses (think it's a bummer for your bag to drop off the shoulder strap? how 'bout falling out of a harness? ;-) ). I don't know if these bags allow for that, since you need room in the slider and enough strap.

boogisha · Mar 30, 2019

robgendreau said:
I usually always double back the strap into the slider on packs and such, a habit I got into with climbing harnesses (think it's a bummer for your bag to drop off the shoulder strap? how 'bout falling out of a harness? ;-) ). I don't know if these bags allow for that, since you need room in the slider and enough strap.

Nah, that`s exactly the main issue here, strap is just thick enough to have it almost impossible to go through the slider once more - that`s the first thing I`ve tried

It also has a bit of stitching at the very end, not helping at all.

But even if one would somehow manage to do it, it`d be rather inconvenient each time you want to take it out later in order to reverse the strap (so you can carry it on your other shoulder).

I find these "lock clips" help making it more secure while still keeping possible detach/attach scenario manageable, especially while in the field.

That said, I guess a small piece of plastic wouldn`t help in case of the harness...

briantilley · Mar 30, 2019

boogisha said:
robgendreau said:

I usually always double back the strap into the slider on packs and such, a habit I got into with climbing harnesses (think it's a bummer for your bag to drop off the shoulder strap? how 'bout falling out of a harness? ;-) ). I don't know if these bags allow for that, since you need room in the slider and enough strap.

Click to expand...

Nah, that`s exactly the main issue here, strap is just thick enough to have it almost impossible to go through the slider once more - that`s the first thing I`ve tried It also has a bit of stitching at the very end, not helping at all.

Doubling the strap back might be "almost impossible", but I managed to do it without too much effort. It works, too - no slippage now

boogisha said:
But even if one would somehow manage to do it, it`d be rather inconvenient each time you want to take it out later in order to reverse the strap (so you can carry it on your other shoulder).

True, but I never needed to do that anyway.

boogisha said:
I find these "lock clips" help making it more secure while still keeping possible detach/attach scenario manageable, especially while in the field.

These clips do look like a good solution.

boogisha said:
That said, I guess a small piece of plastic wouldn`t help in case of the harness...

sacman · Mar 31, 2019

I totally agree with this after spending the last 2 weeks in Japan with the 5L. The strap w came loose and required constantly adjustment during the day. The heavier the bag, the more the strap started slipping. I had the A73 + 16-35mm F4 + 55mm F1.8 but they didn't feel heavy at all. I'm considering reselling it.

Peak Design Everyday Sling 5L design flaw broke my gears

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