Compliment for DxO Tech Support

I've seen people complaining about tech support from different photo editing companies. I wanted to take a moment to offer a compliment to the folks at DxO Photolab support. I had moved approximately 11,000+ into a single "My Pics" directory. At the same time, I had added a second WD external HD to my iMac, and upgraded to the latest version of PL. When I tried to open it, PL would hang and then crash. On the Fourth of July, I opened a trouble ticked with DxO. They responded in a matter of an hour or two, with suggestions. I tried two of them -- I removed the WD-provided utilities, and I divided the large directory into sub folders. Worked like a charm. The next day, PL tech support sent a followup to see if I was still having issues. This, to me, is great support and customer service. I just wanted to pass this on ...

menkor said:

I've seen people complaining about tech support from different photo editing companies. I wanted to take a moment to offer a compliment to the folks at DxO Photolab support. I had moved approximately 11,000+ into a single "My Pics" directory. At the same time, I had added a second WD external HD to my iMac, and upgraded to the latest version of PL. When I tried to open it, PL would hang and then crash. On the Fourth of July, I opened a trouble ticked with DxO. They responded in a matter of an hour or two, with suggestions. I tried two of them -- I removed the WD-provided utilities, and I divided the large directory into sub folders. Worked like a charm. The next day, PL tech support sent a followup to see if I was still having issues. This, to me, is great support and customer service. I just wanted to pass this on …

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They have always responded quickly and with a successful solution to any problems I have had,

menkor said:

I've seen people complaining about tech support from different photo editing companies. I wanted to take a moment to offer a compliment to the folks at DxO Photolab support. I had moved approximately 11,000+ into a single "My Pics" directory. At the same time, I had added a second WD external HD to my iMac, and upgraded to the latest version of PL. When I tried to open it, PL would hang and then crash. On the Fourth of July, I opened a trouble ticked with DxO. They responded in a matter of an hour or two, with suggestions. I tried two of them -- I removed the WD-provided utilities, and I divided the large directory into sub folders. Worked like a charm. The next day, PL tech support sent a followup to see if I was still having issues. This, to me, is great support and customer service. I just wanted to pass this on ...

Click to expand...

Excellent support, nice to hear someone bothering to post with a compliment rather than a moan

11,000 images in one folder??? Just curious, why would you want to organise your HD like this. A genuine question as I have read of people doing this but it is generally always an Apple user. Is their something about the OS which encourages this?

Ian

IanYorke said:

menkor said:

I've seen people complaining about tech support from different photo editing companies. I wanted to take a moment to offer a compliment to the folks at DxO Photolab support. I had moved approximately 11,000+ into a single "My Pics" directory. At the same time, I had added a second WD external HD to my iMac, and upgraded to the latest version of PL. When I tried to open it, PL would hang and then crash. On the Fourth of July, I opened a trouble ticked with DxO. They responded in a matter of an hour or two, with suggestions. I tried two of them -- I removed the WD-provided utilities, and I divided the large directory into sub folders. Worked like a charm. The next day, PL tech support sent a followup to see if I was still having issues. This, to me, is great support and customer service. I just wanted to pass this on ...

Click to expand...

Excellent support, nice to hear someone bothering to post with a compliment rather than a moan

11,000 images in one folder??? Just curious, why would you want to organise your HD like this. A genuine question as I have read of people doing this but it is generally always an Apple user. Is their something about the OS which encourages this?

Ian

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I hear Windows search engine is better then Apple's so this might be a factor. I personally would use subfolders for certain subjects.

I also have On1. In their tutorial, the instructor recommended a single flat directory and using tags to find files from a trip or from a specific day. It seemed like a good idea, so I merged all my subdirectories into one large one. Never thought about ram. Sigh.

menkor said:

I also have On1. In their tutorial, the instructor recommended a single flat directory and using tags to find files from a trip or from a specific day. It seemed like a good idea, so I merged all my subdirectories into one large one. Never thought about ram. Sigh.

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With DxO, I try to keep folders well below a thousand images. Folders with a lot of files take longer to open.

Digital Nigel said:

menkor said:

I also have On1. In their tutorial, the instructor recommended a single flat directory and using tags to find files from a trip or from a specific day. It seemed like a good idea, so I merged all my subdirectories into one large one. Never thought about ram. Sigh.

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With DxO, I try to keep folders well below a thousand images. Folders with a lot of files take longer to open.

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Hi, I don't know if I do it "right" or not but I have always used consecutive numbers and dates with each shoot being a new folder. I import and store them on my C: drive under images (with dual backups to different drives) so that any editor I use can access the original images with their editor specific sidecar files. I only keep current folders on my C: drive.

As Nigel states and menkor found out it takes a while to open large files,

ormdig said:

Digital Nigel said:

menkor said:

I also have On1. In their tutorial, the instructor recommended a single flat directory and using tags to find files from a trip or from a specific day. It seemed like a good idea, so I merged all my subdirectories into one large one. Never thought about ram. Sigh.

Click to expand...

With DxO, I try to keep folders well below a thousand images. Folders with a lot of files take longer to open.

Click to expand...

Hi, I don't know if I do it "right" or not but I have always used consecutive numbers and dates with each shoot being a new folder. I import and store them on my C: drive under images (with dual backups to different drives) so that any editor I use can access the original images with their editor specific sidecar files. I only keep current folders on my C: drive.

As Nigel states and menkor found out it takes a while to open large files,

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When I return from a shoot or trip, I create a new folder and copy all the files from all the cameras into it. If the number of files is large, or I went to multiple places, I create as many sub-folders as needed, and move all the image files into them. Then, as you say, I can use any tools I like on them. I keep the sidecar and generated JPEGs in the same [sub-]folder.

With my newer Sony cameras, I have them output files that indicate the camera name, so files from my RX10 start with R10, and from the A6500 with A65.

menkor said:

I also have On1. In their tutorial, the instructor recommended a single flat directory and using tags to find files from a trip or from a specific day. It seemed like a good idea, so I merged all my subdirectories into one large one. Never thought about ram. Sigh.

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Such an approach is designed to make you hostage to the dam as you have no way of finding files without it.

DAM's often want to store the photos from a shoot in individual days. This never made sense to me as the basic functionality of a dam can find photos based on dates. Again it just makes it more difficult to look at /find photos manually. Some people may have a valid reason for storing their files in individual days. In every C1Pro demo they use tags to split an import into individual days, as far as I can see, just because they can

Ian