Blasting Epson

e.a. kennedy said:

I won't belabor you with all the details of my trip to epson hell
except to say that Adobe was better at providing support for my
printer than epson was...

Anyway, if you have the patience you can call epsons headquarters
out in Cal. and ask to speak with the head of customer service, I
have forgot the woman's name and her number as this was a while
ago, she was very attentive, empatheic and had a tech rep who
actually new something call me the next day.

Click to expand...

Lifer said:

e.a. kennedy said:

I won't belabor you with all the details of my trip to epson hell
except to say that Adobe was better at providing support for my
printer than epson was...

Anyway, if you have the patience you can call epsons headquarters
out in Cal. and ask to speak with the head of customer service, I
have forgot the woman's name and her number as this was a while
ago, she was very attentive, empatheic and had a tech rep who
actually new something call me the next day.

Click to expand...

--
Been there, done that. They only way to get Epson's attention is
to boycott their products. Hitting them in the money belt is the
only thing they will understand. But then again, maybe their are
just plain thick.

Lifer

Click to expand...

Bob Pro said:

Bob Pro

Lifer said:

e.a. kennedy said:

I won't belabor you with all the details of my trip to epson hell
except to say that Adobe was better at providing support for my
printer than epson was...

Anyway, if you have the patience you can call epsons headquarters
out in Cal. and ask to speak with the head of customer service, I
have forgot the woman's name and her number as this was a while
ago, she was very attentive, empatheic and had a tech rep who
actually new something call me the next day.

Click to expand...

--
Been there, done that. They only way to get Epson's attention is
to boycott their products. Hitting them in the money belt is the
only thing they will understand. But then again, maybe their are
just plain thick.

Lifer

Click to expand...

Click to expand...

Motorsports Photo said:

Maybe others have better ideas on how to deal with this company,
but I cant seem to get any satisfaction.

Background: I LIKE my 2000P printers just for their lightfast
attributes. I hate Epson for all the rest of the BS.

I've had replacement printers sent 6 times. The newest one I bought
they have told me is not under warranty, but I have only had it 9
months, and it was replaced after three months.

I'm used to the products I purchase being trouble free for years.
Even my HP IIP was 6-7 years trouble free and then some fresh
rollers perked it up for a few more years.

Having a printer last a few months and dying, and after talking to
three people on my phone bill just to find one with a brain, does
not give me any confidence in their product or company.

My latest try was using their email help. Well their webpage has
errors and wouldnt let me submit my questions under the correct
answers on their form. I played around with it until it went
through (Hint: Choosing "Microsoft" will not let your question go
through.

The first two answers were incomplete and I gave more info to try
for a better answer. One answer that actually worked for ONE
problem was using a setting that was the opposite of what the
manual said. Then my emotions got the best of me and I sent a reply
with a tirade of things I did not like about Epson and their
product. I was told to CALL customer service. Nope! Not going down
that road again. So I asked that the person reading my email
forward it to a customer service rep. Suprisingly I got a call. Of
course it was at a bad time, but I tried to talk to the guy anyway.
Bottom line was he didnt care about my problems either. His answer
was to exchange printers under warranty or take then to a service
center if they are not. Thats it. One of my printers is missing
the pad that soaks up the excess ink. I had asked that they mail me
one or two. Nope cant do that! When my last printer was sent back I
put LARGE notes in the box and the printer asking to be informed
why the printer failed. Sorry, we cant do that either I was told.

I have had larger companies actually try to keep me a happy
customer with a little extra footwork in the past, and I was
appreciative of it. Epson doesnt seem to care one little bit. I
have dealt with non-english speaking persons reading from a script,
all the way to that live customer service rep and have yet to date
gotten any satisfaction. The only easy call was the girl who when I
told her all the lights were blinking replied. "Its broken, we'll
send you another one." No hour of troubleshooting like the previous
calls.

Oh well, enough complaining for one night. When another printer
manufacturer can make a product that yields prints with a fair
degree of lightfastness, I'm jumping ship.

In the meantime if anyone knows a secret on making Epson actually
respond to customer problems, lay it on me. Sometimes the "who" you
know can make all the difference in the world.

Happy printing to all!

-Pete

Click to expand...

Robert Bedwell said:

They have concluded, I would speculate, that it is less expensive
to replace the printer with next day service and return than to
spend the money on training people. I like my 2200 and 5500
printers. The problem is, "Where do you go to replace them?"

Bob

Motorsports Photo said:

Maybe others have better ideas on how to deal with this company,
but I cant seem to get any satisfaction.

Background: I LIKE my 2000P printers just for their lightfast
attributes. I hate Epson for all the rest of the BS.

I've had replacement printers sent 6 times. The newest one I bought
they have told me is not under warranty, but I have only had it 9
months, and it was replaced after three months.

I'm used to the products I purchase being trouble free for years.
Even my HP IIP was 6-7 years trouble free and then some fresh
rollers perked it up for a few more years.

Having a printer last a few months and dying, and after talking to
three people on my phone bill just to find one with a brain, does
not give me any confidence in their product or company.

My latest try was using their email help. Well their webpage has
errors and wouldnt let me submit my questions under the correct
answers on their form. I played around with it until it went
through (Hint: Choosing "Microsoft" will not let your question go
through.

The first two answers were incomplete and I gave more info to try
for a better answer. One answer that actually worked for ONE
problem was using a setting that was the opposite of what the
manual said. Then my emotions got the best of me and I sent a reply
with a tirade of things I did not like about Epson and their
product. I was told to CALL customer service. Nope! Not going down
that road again. So I asked that the person reading my email
forward it to a customer service rep. Suprisingly I got a call. Of
course it was at a bad time, but I tried to talk to the guy anyway.
Bottom line was he didnt care about my problems either. His answer
was to exchange printers under warranty or take then to a service
center if they are not. Thats it. One of my printers is missing
the pad that soaks up the excess ink. I had asked that they mail me
one or two. Nope cant do that! When my last printer was sent back I
put LARGE notes in the box and the printer asking to be informed
why the printer failed. Sorry, we cant do that either I was told.

I have had larger companies actually try to keep me a happy
customer with a little extra footwork in the past, and I was
appreciative of it. Epson doesnt seem to care one little bit. I
have dealt with non-english speaking persons reading from a script,
all the way to that live customer service rep and have yet to date
gotten any satisfaction. The only easy call was the girl who when I
told her all the lights were blinking replied. "Its broken, we'll
send you another one." No hour of troubleshooting like the previous
calls.

Oh well, enough complaining for one night. When another printer
manufacturer can make a product that yields prints with a fair
degree of lightfastness, I'm jumping ship.

In the meantime if anyone knows a secret on making Epson actually
respond to customer problems, lay it on me. Sometimes the "who" you
know can make all the difference in the world.

Happy printing to all!

-Pete

Click to expand...

Click to expand...

Bob Pro said:

The way things are looking I think it would worth it to get an
extended warrenty if offered on the 2200 so I can just keep
swapping one junk printer for another.

Click to expand...

Motorsports Photo said:

Bob Pro said:

The way things are looking I think it would worth it to get an
extended warrenty if offered on the 2200 so I can just keep
swapping one junk printer for another.

Click to expand...

I've thought of that as the only way to get around this problem.

I am suprised at all the posts relating problems and only a few
replies here.

Thanks to all that offered at least a little sympathy.

-Pete

(potsmokers....hee hee hee!..)

Click to expand...

Bob Pro said:

Bob Pro

Robert Bedwell said:

They have concluded, I would speculate, that it is less expensive
to replace the printer with next day service and return than to
spend the money on training people. I like my 2200 and 5500
printers. The problem is, "Where do you go to replace them?"

Bob

Motorsports Photo said:

Maybe others have better ideas on how to deal with this company,
but I cant seem to get any satisfaction.

Background: I LIKE my 2000P printers just for their lightfast
attributes. I hate Epson for all the rest of the BS.

I've had replacement printers sent 6 times. The newest one I bought
they have told me is not under warranty, but I have only had it 9
months, and it was replaced after three months.

I'm used to the products I purchase being trouble free for years.
Even my HP IIP was 6-7 years trouble free and then some fresh
rollers perked it up for a few more years.

Having a printer last a few months and dying, and after talking to
three people on my phone bill just to find one with a brain, does
not give me any confidence in their product or company.

My latest try was using their email help. Well their webpage has
errors and wouldnt let me submit my questions under the correct
answers on their form. I played around with it until it went
through (Hint: Choosing "Microsoft" will not let your question go
through.

The first two answers were incomplete and I gave more info to try
for a better answer. One answer that actually worked for ONE
problem was using a setting that was the opposite of what the
manual said. Then my emotions got the best of me and I sent a reply
with a tirade of things I did not like about Epson and their
product. I was told to CALL customer service. Nope! Not going down
that road again. So I asked that the person reading my email
forward it to a customer service rep. Suprisingly I got a call. Of
course it was at a bad time, but I tried to talk to the guy anyway.
Bottom line was he didnt care about my problems either. His answer
was to exchange printers under warranty or take then to a service
center if they are not. Thats it. One of my printers is missing
the pad that soaks up the excess ink. I had asked that they mail me
one or two. Nope cant do that! When my last printer was sent back I
put LARGE notes in the box and the printer asking to be informed
why the printer failed. Sorry, we cant do that either I was told.

I have had larger companies actually try to keep me a happy
customer with a little extra footwork in the past, and I was
appreciative of it. Epson doesnt seem to care one little bit. I
have dealt with non-english speaking persons reading from a script,
all the way to that live customer service rep and have yet to date
gotten any satisfaction. The only easy call was the girl who when I
told her all the lights were blinking replied. "Its broken, we'll
send you another one." No hour of troubleshooting like the previous
calls.

Oh well, enough complaining for one night. When another printer
manufacturer can make a product that yields prints with a fair
degree of lightfastness, I'm jumping ship.

In the meantime if anyone knows a secret on making Epson actually
respond to customer problems, lay it on me. Sometimes the "who" you
know can make all the difference in the world.

Happy printing to all!

-Pete

Click to expand...

Click to expand...

Click to expand...

Motorsports Photo said:

Bob Pro said:

The way things are looking I think it would worth it to get an
extended warrenty if offered on the 2200 so I can just keep
swapping one junk printer for another.

Click to expand...

I've thought of that as the only way to get around this problem.

I am suprised at all the posts relating problems and only a few
replies here.

Thanks to all that offered at least a little sympathy.

-Pete

(potsmokers....hee hee hee!..)

Click to expand...

Doc_H said:

Epson Story,

Had my 2200 a couple of months over a year; last night the Light
Magenta indicated it was out; replaced the cartridge – no change.
Thinking “bad cartridge,” inserted another new Light Magenta. No
change. Called Epson; $10 support charge please – out of warranty.
Turn printer off, turn printer on; remove cartridge, insert
cartridge; clean contacts with pencil eraser. This was $10 worth
of Epson’s excellent advice, all of which I had already tried, none
of which worked. Well, looks like you’ll need to take/send it to
an Epson authorized dealer; let’s see….one over an hour away, the
rest in another state. Called the one an hour away; very little
English – I’m beginning to get the complete Epson service picture.
Took the printer to this very small, hole-in-the-wall Mom & Pop
operation, behind warehouse row – great PR for Epson, and I’m
beginning to think, exactly representative of the quality of their
service, and maybe their products – NEVER had a printer crump after
a year, of any kind, and I’ve owned a couple dozen. They had no
ink to test the printer, so I had to bring a complete set of my
own; $70 an hour just to look, can’t wait for the final estimate.
If Canon of HP even begin to remotely produce archival ink
wide-format printers, Epson can kiss my cat’s behind (wouldn’t
trust ‘em to kiss mine properly), and keep their entire lineup
‘till the nether regions freeze solid. I’m steamed….

DocH

Click to expand...

Robert Bedwell said:

I have come to the conclusion that Epson printers are disposable
just like disposable cameras. I just gave my nephew a 5500 which I
paid $3500 for three years ago. I think the one I gave him was the
third replacement. I refused to pay the amount that they were
asking for a maintenance agreement. I told him if it stops working
to throw it in the trash. I don't think Epson wants to be in the
printer business but have to be there to sell inks and paper. The
more often they introduce new printers the more ink and paper they
can force into the marketplace.

However, where do we go for another brand of printers?

Bob

Doc_H said:

Epson Story,

Had my 2200 a couple of months over a year; last night the Light
Magenta indicated it was out; replaced the cartridge – no change.
Thinking “bad cartridge,” inserted another new Light Magenta. No
change. Called Epson; $10 support charge please – out of warranty.
Turn printer off, turn printer on; remove cartridge, insert
cartridge; clean contacts with pencil eraser. This was $10 worth
of Epson’s excellent advice, all of which I had already tried, none
of which worked. Well, looks like you’ll need to take/send it to
an Epson authorized dealer; let’s see….one over an hour away, the
rest in another state. Called the one an hour away; very little
English – I’m beginning to get the complete Epson service picture.
Took the printer to this very small, hole-in-the-wall Mom & Pop
operation, behind warehouse row – great PR for Epson, and I’m
beginning to think, exactly representative of the quality of their
service, and maybe their products – NEVER had a printer crump after
a year, of any kind, and I’ve owned a couple dozen. They had no
ink to test the printer, so I had to bring a complete set of my
own; $70 an hour just to look, can’t wait for the final estimate.
If Canon of HP even begin to remotely produce archival ink
wide-format printers, Epson can kiss my cat’s behind (wouldn’t
trust ‘em to kiss mine properly), and keep their entire lineup
‘till the nether regions freeze solid. I’m steamed….

DocH

Click to expand...

Click to expand...