Canon 5Div Shutter Release problem

Stoneysanpper · Jan 11, 2018

Yesterday I went on a Mountain Hare shoot and I got a complete surprise when my 5Div would not fire. Basically it achieves autofocus but then on full depress of the shutter button there is nothing. All of the items below made no difference.

1. Changed battery.

2. Left battery out for a few hours.

3. Changed lenses.

4. Removed and reinserted memory cards.

5. Complete reset using menu item.

This would have been a complete disaster had our Hare guide not had a 1Dxii I could use. I did have my Sony A7Rii as a back up but AF is a bit hit and miss with Canon glass so I went with the 1Dxii as I previously owned a 1Dx mark i. Got some great images but still it was a tad stressful start to the shoot.

Its still under warranty but any advice gratefully received. There doesnt seem to be a lot online about it this issue, not with the 5Div anyway.

Stoneysanpper · Jan 11, 2018

I should have said it doesn't work in live view either. AF is achieved but shutter wont fire.

RedFox88 · Jan 12, 2018

Have you tried it with no lens and a body cap on?

CameraCarl · Jan 12, 2018

Does it work with a cable release? With self timer?

Same problem in both AI Servo and One Shot?

Are all your lenses Canon lenses?

Might you have a vertical grip and does it work with that?

Has it ever gotten wet? Once it warmed up, did you still have the problem?

Phillip Lynch · Jan 13, 2018

I would like to hear the cause and solution

hotdog321 · Jan 13, 2018

I hesitate to post this possibility because it is so lame, but is there any chance the self timer is on? I've done this once or twice.

--
photojournalist

Photos by Craig Hartley

Welcome! I am an editorial photographer based in Houston, Texas. I've put together some of my cool, fast-loading pages for your viewing pleasure. Enjoy!. Welcome! Craig Hartley is an editorial photographer based in Houston, Texas. I've put together some of my cool, fast-loading picture pages for...

craighartley.zenfolio.com

RA40 · Jan 13, 2018

hotdog321 said:
I hesitate to post this possibility because it is so lame, but is there any chance the self timer is on? I've done this once or twice.

--
photojournalist
http://craighartley.zenfolio.com/

I've done that too.

--
Mike

Stoneysanpper · Jan 16, 2018

CameraCarl said:
Does it work with a cable release? With self timer?

Same problem in both AI Servo and One Shot?

Are all your lenses Canon lenses?

Might you have a vertical grip and does it work with that?

Has it ever gotten wet? Once it warmed up, did you still have the problem?

Apologies for late replies folks. I thought I had signed up for notifications for replies and just assumed I hadn't got any.

To answer queries;

1. Yes it works with cable release. Thanks for suggesting.

2. Timer is not on and it doesn't work using timer with shutter button. Timer does work with cable release.

3. I've tried both Canon and Sigma lenses doesn't work with either.

4. I don't have a grip.

5. Its never been wet and worked fine the day before. It was in a bag overnight prior to the morning use before.

Given it works with cable release I can only assume its a faulty shutter button.

Brian

Stoneysanpper · Jan 16, 2018

No Mike it wasn't on timer and doesn't work either when timer is activated via shutter button.

Stoneysanpper · Jan 16, 2018

CameraCarl said:
Does it work with a cable release? With self timer?

Same problem in both AI Servo and One Shot?

Are all your lenses Canon lenses?

Might you have a vertical grip and does it work with that?

Has it ever gotten wet? Once it warmed up, did you still have the problem?

I should say I just checked and it does work also when using live view and touch to shoot.

Stoneysanpper · Jan 16, 2018

Yeah tried that and still nothing. See my other replies too for more info.

Stoneysanpper · Jan 16, 2018

I'll be sending it to Canon this week. I'll keep you posted. Looks like a faulty shutter button, no idea of cause but it does work using a cable release or touch to fire shutter in live view. Shutter button doesn't work in live view.

24Peter · Jan 16, 2018

Stoneysanpper said:
I'll be sending it to Canon this week. I'll keep you posted. Looks like a faulty shutter button, no idea of cause but it does work using a cable release or touch to fire shutter in live view. Shutter button doesn't work in live view.

I got sand in the little gap around the shutter release button on a 70D once and it behaved in a similar fashion. Use a stiff brush or blow the shutter button out with some canned air. That worked for me.

Stoneysanpper · Jan 17, 2018

Cheers Peter, I'll give that a try.

Scott Dobry · Jan 18, 2018

Stoneysanpper said:
I'll be sending it to Canon this week. I'll keep you posted. Looks like a faulty shutter button, no idea of cause but it does work using a cable release or touch to fire shutter in live view. Shutter button doesn't work in live view.

I was experiencing similar issues but intermittently. No impact, sand, or water exposure.

Sent it to CPS. Gold-level repair was $190.

Service Details:

"Your product has been examined and it was found that the contact of the upper cover assembly was faulty causing one or more buttons or controls to operate improperly from time to time. The upper cover assembly was replaced."

Stoneysanpper · Jan 26, 2018

Scott I have it away to Canon CPS at present. They suggested a £250 limit for the repair.

I'll update when its returned.

Search

Canon 5Div Shutter Release problem

Stoneysanpper

Member

Stoneysanpper

Member

RedFox88

Forum Pro

CameraCarl

Veteran Member

Phillip Lynch

Leading Member

hotdog321

Forum Pro

Photos by Craig Hartley

RA40

Leading Member

Stoneysanpper

Member

Stoneysanpper

Member

Stoneysanpper

Member

Stoneysanpper

Member

Stoneysanpper

Member

24Peter

Veteran Member

Stoneysanpper

Member

Scott Dobry

Forum Enthusiast

Stoneysanpper

Member

Similar threads

Keyboard shortcuts