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Olympus Warranty in your country

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Messier Object

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I'm curious to learn what Standard and Extended warranties are offered by Olympus around the world.

Here in Australia our individual State consumer laws demand a minimum 1-year warranty, and Olympus doubles that to 2 years for the MILC cameras, however Olympus does not offer any Extended warranties.

Peter
 
Peter, we also have the not inconsiderable protections under the all but identical State Sale of Goods Acts, and strong consumer protection legislation, both State and Federal. e.g. the latter state that goods must last for a reasonable length of time ('reasonable' has its ordinary dictionary meaning, but varies from item to item and price point to price point).

It all helps. Many countries have few to none of these protections.
 
Austria: the law says that the warranty has to be 2 years and this is extended by Olympus for additional 6 month when you registrate yourself and your product with Olympus. I think that's quite good because if a product works for 2 1/2 year it should be o.k. and there should be no production-failure.

But the best is to buy it at your dealer. I know mine for more than 20 years and I've bought 80 % of all my equipment (Nikon and Olympus and all compacts) with him and that's worth very much - especially when he has a good conection to the supplier.
 
JaKing said:
Peter, we also have the not inconsiderable protections under the all but identical State Sale of Goods Acts, and strong consumer protection legislation, both State and Federal. e.g. the latter state that goods must last for a reasonable length of time ('reasonable' has its ordinary dictionary meaning, but varies from item to item and price point to price point).

It all helps. Many countries have few to none of these protections.
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John, I'd not expect Olympus to fix a failed camera outside the warranty period. And I doubt that our State Dept Fair Trading would show much interest either - "what, your camera failed after 2.5 years, that seems pretty good"

So far so good with the Mk II, no reported common failures apart from the SD card matter.

Disappointing that Oly doesn't sell extended warranty here. I've never gone for extended 3rd party warranties.

Petet
 
In the Netherlands, Olympus offer 2 years factory warranty, they are required by law to offer that. Then if you register the product and subscribe to their newsletter (?), they add an additional 6 months.

Then of course you can buy an additional 3 years of extended warranty.

Sometimes shops offer their own warranty, which may be anything from 2 to 10 years or so.
 
It would depend on lots of things, Peter.

If I had taken 200K shots and it broke, fair cop.

However, I am very unlikely to take shots at that rate! More like 5K+ p.a. for me. On that basis, I would reasonably expect my E-M1 MkII to last a long, long time - a lot longer than 2.5 years ...
 
pocoloco said:
Sometimes shops offer their own warranty, which may be anything from 2 to 10 years or so.
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Which in fact is a (paid) insurance, not a warranty as such.
 
Thomas Traub said:
But the best is to buy it at your dealer. I know mine for more than 20 years and I've bought 80 % of all my equipment (Nikon and Olympus and all compacts) with him and that's worth very much - especially when he has a good conection to the supplier.
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Exactly. And as an old an valued customer you usually get some discount, like 10% on anything you buy, including brand new stuff.
 
pocoloco said:
In the Netherlands, Olympus offer 2 years factory warranty, they are required by law to offer that. Then if you register the product and subscribe to their newsletter (?), they add an additional 6 months.

Then of course you can buy an additional 3 years of extended warranty.
Click to expand...
wow, so that's up to 5.5 years of OEM warranty.
Member said:
Sometimes shops offer their own warranty, which may be anything from 2 to 10 years or so.
Click to expand...
 
Ssme in Finland so it is probably a EU thing. Pekka
 
Messier Object said:
pocoloco said:
In the Netherlands, Olympus offer 2 years factory warranty, they are required by law to offer that. Then if you register the product and subscribe to their newsletter (?), they add an additional 6 months.

Then of course you can buy an additional 3 years of extended warranty.
Click to expand...
wow, so that's up to 5.5 years of OEM warranty.
Click to expand...
Yes... but those additional 3 years you have to buy... so some have allready argued it is more of an insurance. Anyway... if something breaks, you get actual Oly support!
Messier Object said:
Messier Object said:
Sometimes shops offer their own warranty, which may be anything from 2 to 10 years or so.
Click to expand...
Click to expand...
 
pocoloco said:
Messier Object said:
pocoloco said:
In the Netherlands, Olympus offer 2 years factory warranty, they are required by law to offer that. Then if you register the product and subscribe to their newsletter (?), they add an additional 6 months.

Then of course you can buy an additional 3 years of extended warranty.
Click to expand...
wow, so that's up to 5.5 years of OEM warranty.
Click to expand...
Yes... but those additional 3 years you have to buy... so some have allready argued it is more of an insurance. Anyway... if something breaks, you get actual Oly support!
Click to expand...
I would be happy to pay to get the extra 3 years of it was available here.
Member said:
Member said:
Member said:
Sometimes shops offer their own warranty, which may be anything from 2 to 10 years or so.
Click to expand...
Click to expand...
Click to expand...
 
Messier Object said:
I'm curious to learn what Standard and Extended warranties are offered by Olympus around the world.

Here in Australia our individual State consumer laws demand a minimum 1-year warranty, and Olympus doubles that to 2 years for the MILC cameras, however Olympus does not offer any Extended warranties.

Peter
Click to expand...
In Sweden:

Oly offers 24 months, and 6 months plus if one do register the purchase.

Regularly items, in whatever market niche, are sold with one year warranty, but the law stipulates 6 months during which the dealer must repair if he can´t prove the item has been mishandled/misused..
 
In the USA, the warranty is one year. You can get an extended warranty for an additional 2 years on cameras and an additional 4 years on lenses. The extended warranty on cameras costs $100 (often offered at $75) and the extended lens warranty is about $70.
 
Thomas Traub said:
Austria: the law says that the warranty has to be 2 years and this is extended by Olympus for additional 6 month when you registrate yourself and your product with Olympus. I think that's quite good because if a product works for 2 1/2 year it should be o.k. and there should be no production-failure.
Click to expand...
Same here in France, I believe the same type of Olympus warranty applies to all European Union (EU) countries, at least when the Olympus product was purchased in one of the EU countries.

Cheers!
 
There's one thing that sucks about Olympus warranty, shipping.

When my MkI EVF experienced burn-in, I contacted Olympus and I had to ship it to them at my cost which, with insurance, came close to $100. I decided to live with the green worms. If I'd been still living in Melbourne, it would have been nothing to just drop the camera off at the store where I bought it.

This has nothing to do with Olympus in general, but just the knobs in Sydney that have no real interest in supporting the camera side. When the camera service division was in Melbourne, the service was exemplary.

For many other products that I've purchased that have had issues, the manufacturer or seller has always paid for shipping and insurance.
 
That's a misunderstood part of Australian consumer law, Ray. The seller is liable for the reasonable costs of freight, both ways.
 
JaKing said:
That's a misunderstood part of Australian consumer law, Ray. The seller is liable for the reasonable costs of freight, both ways.
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It might be, but Olympus was adamant that they were not going to pay for freight and insurance to Sydney, only on return. I have all the emails regarding that discussion.
 
Yeah, I also know that's what they do. Been there, done that.

However, they are in breach.
 
JaKing said:
Yeah, I also know that's what they do. Been there, done that.

However, they are in breach.
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As I noted, camera support seemed to go down the toilet after it moved to Sydney and came under the medical division. The medical division is where the money is and management in Sydney seem to just play lip service to the camera side.

It's not the technicians or such at fault, they just have to dance to the tune played by management. I wonder what the management turnover is at Olympus Sydney?
 
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