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Extremely disappointed and frustrated with Nikon support...

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Another banned troll returns.
 
Urmas Tartes said:
noz03 said:
I don't think this is the same problem that I had on my D600/D610 as the spots should be focused more in the top left side of the image, but I'm curious how oil could get on a sensor from normal use of a camera? I also thought they looked quite blobby for usual dust.
Click to expand...
All new cameras usually splash some oil.
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No, they don’t.
 
Kung Fu said:
Urmas Tartes said:
noz03 said:
I don't think this is the same problem that I had on my D600/D610 as the spots should be focused more in the top left side of the image, but I'm curious how oil could get on a sensor from normal use of a camera? I also thought they looked quite blobby for usual dust.
Click to expand...
All new cameras usually splash some oil.
Click to expand...
No, they don’t.
Click to expand...
I considered cameras with changeable lens as this was the topic after all. Sure, compact cameras and phones usually don't.
 
This threads reminds me, I need to break out the cleaning kit and do my annual sensor cleaning, Thanks OP....simple as that.
 
Pontoneer said:
noz03 said:
This is a long story but I'll try to keep it short... 2 years ago I got one of the faulty d600s which had oil spots appearing in the top left corner of the frame. Sent it in to Nikon who after a few weeks of waiting like with everyone else I've read of, they tried and failed to repair it. So after the spots returned, I went back... few more weeks, they send me a replacement, can't say I wasn't pretty happy about that as I got to trade a second hand camera for a brand new one... Until after a few weeks, spots started appearing on the top left of the new replacement D610!

I contacted Nikon and their response was that it is basically not possible for the D610 to have this problem but send it to them and they will take a look. So again 2 weeks waiting without a camera, but when I went to pick it up they told me there was nothing wrong, and the spots were dust from normal use, but they cleaned it "out of goodwill" (bare in mind this was about a month after I got it out of the box, and the spots were only in the top left corner...)

Quite shocked, and actually feeling a bit insulted I had no choice but to just take it home and hope it would somehow be fine... But of course it wasn't... Again after a few months... top left corner of the frame spots started to appear...

I've now returned it a 4th time (if you count the d600), with a very detailed letter explaining that I am pretty fed up of having to return it over and over, and hoping that this time they would finally solve the problem. This time was even more interesting, because after 1 month I hadn't heard anything, and the repair tracking still said it hadn't even been checked yet. So I called them and they told me that it had nothing wrong with it so they cleaned it and sent it back to my local office in Berlin 3 WEEKS AGO :O

After this I got in contact with someone in the Ireland office who was much more helpful, and in fact took a look at my test image and said she was shocked that they thought this is just regular dust, in fact she said and I quote: "this is obviously dust, it's as simple as that". She said she would contact someone in another office higher up the chain, but I haven't heard anything back and she has for some reason now stopped replying to my support messages. It is now 6-7 weeks since I sent of the camera in the 4th time and only today did I finally get an email that the camera is ready to be picked up, although as I already knew, with no repair done...

I'm a bit lost for what I should do right now... To me, and even their customer service staff the problem is as clear as day; dust from normal use doesn't appear in specific places, and also has a different appearance. And as I've had a faulty D600 I know exactly what the spots look like when the shutter has a problem. But Nikon just refuse to accept that their replacement has exactly the same problem, I won't even bother to be annoyed by the fact that they took 6 weeks to tell me the camera was ready for pick up...

So what can I do right now??? I've wasted dozens of hours on this, not counting the time I've spent spot removing from 1000s of photos...

Also, has anyone else had such an experience with Nikon before?
Click to expand...
Dump Nikon and buy a Pentax .
Click to expand...
 
Midwest said:
Pontoneer said:
noz03 said:
This is a long story but I'll try to keep it short... 2 years ago I got one of the faulty d600s which had oil spots appearing in the top left corner of the frame. Sent it in to Nikon who after a few weeks of waiting like with everyone else I've read of, they tried and failed to repair it. So after the spots returned, I went back... few more weeks, they send me a replacement, can't say I wasn't pretty happy about that as I got to trade a second hand camera for a brand new one... Until after a few weeks, spots started appearing on the top left of the new replacement D610!

I contacted Nikon and their response was that it is basically not possible for the D610 to have this problem but send it to them and they will take a look. So again 2 weeks waiting without a camera, but when I went to pick it up they told me there was nothing wrong, and the spots were dust from normal use, but they cleaned it "out of goodwill" (bare in mind this was about a month after I got it out of the box, and the spots were only in the top left corner...)

Quite shocked, and actually feeling a bit insulted I had no choice but to just take it home and hope it would somehow be fine... But of course it wasn't... Again after a few months... top left corner of the frame spots started to appear...

I've now returned it a 4th time (if you count the d600), with a very detailed letter explaining that I am pretty fed up of having to return it over and over, and hoping that this time they would finally solve the problem. This time was even more interesting, because after 1 month I hadn't heard anything, and the repair tracking still said it hadn't even been checked yet. So I called them and they told me that it had nothing wrong with it so they cleaned it and sent it back to my local office in Berlin 3 WEEKS AGO :O

After this I got in contact with someone in the Ireland office who was much more helpful, and in fact took a look at my test image and said she was shocked that they thought this is just regular dust, in fact she said and I quote: "this is obviously dust, it's as simple as that". She said she would contact someone in another office higher up the chain, but I haven't heard anything back and she has for some reason now stopped replying to my support messages. It is now 6-7 weeks since I sent of the camera in the 4th time and only today did I finally get an email that the camera is ready to be picked up, although as I already knew, with no repair done...

I'm a bit lost for what I should do right now... To me, and even their customer service staff the problem is as clear as day; dust from normal use doesn't appear in specific places, and also has a different appearance. And as I've had a faulty D600 I know exactly what the spots look like when the shutter has a problem. But Nikon just refuse to accept that their replacement has exactly the same problem, I won't even bother to be annoyed by the fact that they took 6 weeks to tell me the camera was ready for pick up...

So what can I do right now??? I've wasted dozens of hours on this, not counting the time I've spent spot removing from 1000s of photos...

Also, has anyone else had such an experience with Nikon before?
Click to expand...
Dump Nikon and buy a Pentax .

--
With kind regards
Derek.
Click to expand...
Perhaps he doesn't want a jiggly OVF and greatly inferior AF though.

Pentax makes a very nice camera but their decision to use IBIS on a DSLR was inappropriate.
Click to expand...
One thing I don't like with pentax's IBIS the sensor has to be moved into position before the camera can take the image. The time frame that this happens is in between the time the shutter is pressed and the time the camera takes the image. Also even when SR is not used the camera has to move the sensor into the correct position for every shot

the only time that the camera does not move the sensor fractions of a second before shooting is when the camera is in MLU, live view or the 2 second timer.

--
The Camera is only a tool, photography is deciding how to use it.
The hardest part about capturing wildlife is not the photographing portion; it’s getting them to sign a model release
 
Last edited:
Midwest said:
Perhaps he doesn't want a jiggly OVF and greatly inferior AF though.

Pentax makes a very nice camera but their decision to use IBIS on a DSLR was inappropriate.
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I can chime is here as I own a pentax. I have never seen a jiggly OVF. As far as I can tell this is a non existent issue that is completely fabricated. In fact I love the IBIS and wish every camera company would implement it. Think about the cool functionality the moving sensor provides. Not just the stabilization but other stuff like astrotracer. Also consider this. Until the D850 came out how many camera systems have you seen with focus peaking that aren't mirrorless? I can think of just one. Pentax.
 
Get over it..!

Move on, you're all worked up for such a small thing in life for absolutely nothing. While I'm a firm believer in picking your battles...this isn't nearly big enough, nor will Nikon likely "ever" satisfy you at this point.

Mike
 
Any camera that requires repeated cleaning even without removing the lens is faulty. If I were Nikon I would want to know where the crud is coming from and use this as a learning experience.

A post on this forum is the correct approach. There may be some potential buyers swayed by it. Most of us make choices based on the reputability of the company.
 
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noz03 said:
AwesomeIan said:
noz03 said:
AwesomeIan said:
I am not saying one way or the other to the cause of the oil spots. However, I do own a D610 and have had to clean the sensor on more than one occasion. I have never sent it to Nikon or paid to have the sensor cleaned. I do it myself and it takes about 10 seconds. The kit costs $20. Totally worth it given the headache this has caused you.

https://www.amazon.com/Digital-Came...s=camera+sensor+cleaning+kit+full+frame&psc=1
Click to expand...
Click to expand...
Click to expand...
Click to expand...
 
Wow... Didn't log in for 2 days and this thread really exploded.

Anyway to reply to a few of the comments...

First of all I have to disagree that it is normal for cameras to splash oil onto the sensor... It seems a weirdly common problem on certain Nikon models though (d600/d610/d750), but have not heard of this problem much from other manufacturers. It is not just 1 or 2 spots either, it is 100s of spots, and at least 10x more spots in the top left than any other corner. This is not normal. And for a Nikon technician to say that this is "NORMAL DUST" is an absolute joke. If it was once I could assume a mistake, but twice and I can only assume that they are intentionally misdiagnosing this issue on purpose.

Secondly, yes the spots are not visible at 2.8, but I shoot real estate at F11-F15, and sometimes even like to use F20+ for some situations, and that is my right to shoot at those apertures if I want. The spots already start to show at around F5, and if I ever dare to shoot F20 I will have 100 spots to remove. Worse yet, I sometimes shoot 360 photo spheres with 15 frames...

Quite frankly I wish I'd stuck to canon a few years ago when I made the big choice to switch, but now it is too late and I can't afford to replace all of my lenses/accessories.

My only question is, does anyone know how I can get in touch with someone at Nikon above the level of the common customer service? I'm pretty sure that the girl who was super nice to me on the phone and promised to get things sorted is now ignoring my messages, unless she is on holiday which I doubt. I guess she is as lost for what to do as I am right now...
 
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