Hi,
What action can be taken on the following ?
I have had a camcorder insured with an insurance company for 10 yrs. It died, taken me a while to look into what would replace it as they have moved on since tape days. Tested all the contenders I could find that replicate its full manual controls for Shutter aperture and gain and its decent traditional focusing ring, acting like a DSLR traditional focus ring. They knew I was searching and testing.
Insurance company then shun the only one I found and declare that they have chosen one based on spec alone, though its one I tested a while ago and it was found to be not of use, failing to provide the functionality of the dead one, stuff like shutter and aperture were now via a deep menu, no quick set up external buttons, wouldnt autofocus quick, manual focus was now new servo feed method and useless on action tracking.
They refuse to go by testing, even told me I shouldnt have been testing, so taking two yrs payments and wasting my time. spec is the final and only step in their decision making. Spec is so minimalistic it says manual focus yes, nothing about if its any good, but spec wouldnt do that, thats why its dangerous to rely upon. It doesnt even mention shutter and aperture readout and where it is. It doesnt say in shutter mode there is no aperture value display !
We use spec, if you dont agree with our choice then go take us to the Ombudsman ! Then they also now say not interested in what I use it for yet I had told them its use and why its controls were essential time after time and insured it for that reason. taking my money and accepting my reminders to them on its use.
They say we looked at pixels and shutter and aperture, but spec doesnt even mention those, they didnt care if they had no external buttons for them. Did you look at focus, No ! Can I speak to your expert to justify your decision that this is ok and who is shunning the advice from the likes of Canon and Sony and leading shops. No ! Then later they say we dont have one !
To shun the fact that we need to test kit, that spec is a first step in choosing, not the final step. They are having a go at the entire principle of cameras and camcorders choosing. Saying invalid to all that we see on dpreview, anyone testing on youtube etc,
Would you want to have such a company decide your camcorder replacement ?
How do I overcome this as they wont pay me for what I found and bought to test as was the only way to test it, and its the only contender.
I will name them if this doesnt get resolved !
How do I fight this ?
DBenz
