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G80 problem and Panny support response

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Trevor Carpenter

Trevor Carpenter

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My SD card wouldn't insert correctly every time, it felt like there was no spring. After it happened a few times I decided it was too risky to continue using it so sent it off for repair. As with my previous experience with Panny support in the UK. the service has been excellent. I received it back today 9 days after sending it off. I have been kept informed of progress throughout and they have replaced a faulty main PCB. I've used them a few times for warranty and damage repairs and the service has always being first class. I thought it worth reporting the positives.
 
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:-)Trevor Carpenter said:
My SD card wouldn't insert correctly every time, it felt like there was no spring. After it happened a few times I decided it was too risky to continue using it so sent it off for repair. As with my previous experience with Panny support in the UK. the service has been excellent. I received it back today 9 days after sending it off. I have been kept informed of progress throughout and they have replaced a faulty main PCB. I've used them a few times for warranty and damage repairs and the service has always being first class. I thought it worth reporting the positives.
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absolutely, it's worth reporting positive service from a manufacturer. Too many only write to complain- myself included on occasion.... :-)
 
Al way's nice to report good and bad. Most people clime in the keyboard to rant about there provided bad and disappointing service of the manufacturer's service point.

Most the time they (manufacturers in general) provide good service if asked nicely.

Because of the power of forums and internet, they are careful to start a grass-fire through bad service. Trust come by feet and leaves on a horse.

Lot of them has Forum watchers to make contact with disappointed people and try to contain the negative and bring the customer around with extra care.

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If you can't have it all, just start with one thing and enjoy the journey.
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