I personally have had nothing but excellent experiences over many years with B&H purchases, new, used, returns, advice. Many here have said the same thing.
Thank you.
Recently, a thread here (deleted it seems) described receiving 3 rx100m3's, one used, two new replacements, that involved missing seals, 50i, not 60i versions of the cameras, the poorest impression of a company that could be made. Quite damaging to your reputation.
I have no idea what thread you refer to.
I see you responded here, I have to wonder why no response was made to that thread. Your reputation here is very important I believe.
I did not respond in that thread because i never saw that thread and if it has since been deleted (not our doing BTW since I've never asked for a thread to be deleted) there is no way I can reply there now.
B&H's reputation is "very important," everywhere. Here certainly, but everywhere.
Was the thread wrong, if so, say so, it true, how could this happen?
I have no way of knowing. If you see a thread that deserves but has not received my attention, feel free to email me. Others who frequent dpreview have been kind enough to do so from time to time.