Reading mode: Light Dark

defective EM5II - what next?

Go to last post
ryomacska said:
ryomacska said:
In any case, the memory card wouldn't cause the LCD to stop working, would it?
Click to expand...
The LCD on my E-M5 Mark II stopped working last week. I changed the battery and the lens, but it didn't work anyways. Finally, I reinserted the memory card and it started working again and so far everything's ok. So I believe that the memory card does cause a problem.
Click to expand...
Yep, memory cards definitely can cause problems. It would be of interest to know the brand of your and the OP's memory card.

I just demonstrated that Lexar 64GB 2000x and 1000x memory cards get corrupted in my E-M5.2 and E-M1.2 when shooting video for up to close to 30 minutes. Switching to Olympus recommended SanDisk 64GB 280 MB/s memory cards solved the problem. In fact due to efforts of forum members Lexar has acknowledged the incompatibility of the Lexar 128GB memory card with the E-M1.2 and issued REV B of that card. I have gotten an RMA number from Lexar and sent in my cards for replacement with the revised cards. Lexar said it typically takes them 2 or 3 weeks to send out the replacements.

i have no idea whether the problems you encountered are related to mine. So good luck with debugging your camera.
 
khaw said:
ryomacska said:
khaw said:
In any case, the memory card wouldn't cause the LCD to stop working, would it?
Click to expand...
The LCD on my E-M5 Mark II stopped working last week. I changed the battery and the lens, but it didn't work anyways. Finally, I reinserted the memory card and it started working again and so far everything's ok. So I believe that the memory card does cause a problem.
Click to expand...
Yep, memory cards definitely can cause problems. It would be of interest to know the brand of your and the OP's memory card.

I just demonstrated that Lexar 64GB 2000x and 1000x memory cards get corrupted in my E-M5.2 and E-M1.2 when shooting video for up to close to 30 minutes. Switching to Olympus recommended SanDisk 64GB 280 MB/s memory cards solved the problem. In fact due to efforts of forum members Lexar has acknowledged the incompatibility of the Lexar 128GB memory card with the E-M1.2 and issued REV B of that card. I have gotten an RMA number from Lexar and sent in my cards for replacement with the revised cards. Lexar said it typically takes them 2 or 3 weeks to send out the replacements.

i have no idea whether the problems you encountered are related to mine. So good luck with debugging your camera.
Click to expand...
I was using Transcend's 16MB Class10 60MB/s 400x SDHC card. Also, perhaps very important to note, I was using a compatible battery, not an Olympus battery.

After reinserting everything, my E-m5 II works fine with a compatible battery and a Transcend memory card. But for the sake of safety, maybe I should stick to Olympus's recommendations, Toshiba or Sandisk memory cards and Olympus batteries.
 
ryomacska said:
I was using Transcend's 16MB Class10 60MB/s 400x SDHC card. Also, perhaps very important to note, I was using a compatible battery, not an Olympus battery.

After reinserting everything, my E-m5 II works fine with a compatible battery and a Transcend memory card. But for the sake of safety, maybe I should stick to Olympus's recommendations, Toshiba or Sandisk memory cards and Olympus batteries.
Click to expand...
After reading many posts on the subject I only use Olympus OEM batteries. They cost more but they have the capacity to give you more shots on a full charge.

Regarding memory cards I have been a Sandisk customer for the longest time and have never had an issue with them.
 
khaw said:
ryomacska said:
khaw said:
In any case, the memory card wouldn't cause the LCD to stop working, would it?
Click to expand...
The LCD on my E-M5 Mark II stopped working last week. I changed the battery and the lens, but it didn't work anyways. Finally, I reinserted the memory card and it started working again and so far everything's ok. So I believe that the memory card does cause a problem.
Click to expand...
Yep, memory cards definitely can cause problems. It would be of interest to know the brand of your and the OP's memory card.
Click to expand...
I did not know that - thanks for the information.

The memory card I was using is a Lexar 64GB class 10 card.
 
Last edited:
gollux said:
khaw said:
ryomacska said:
gollux said:
In any case, the memory card wouldn't cause the LCD to stop working, would it?
Click to expand...
The LCD on my E-M5 Mark II stopped working last week. I changed the battery and the lens, but it didn't work anyways. Finally, I reinserted the memory card and it started working again and so far everything's ok. So I believe that the memory card does cause a problem.
Click to expand...
Yep, memory cards definitely can cause problems. It would be of interest to know the brand of your and the OP's memory card.
Click to expand...
I did not know that - thanks for the information.

The memory card I was using is a Lexar 64GB class 10 card.
Click to expand...
Well, Lexar isn't on Olympus' list of recommended memory cards and has caused me problems. I would use a card that's on the list to eliminate that possibility. Your camera might still be defective though. If it is I would return it to get my money back. Good luck.
 
A quick update: I've gone back and forth with Olympus by e-mail, and they have now offered to reimburse my return shipping costs. However, they don't have a replacement unit available, so my options are to have it repaired (and hope for the best) or return it (and purchase elsewhere).

Thanks to everyone for the advice. I'm torn about what to do, but it seems that the consensus here is that (because the camera was totally unresponsive, at least for a while) I should cut my losses and move on. As much as I hate to do it, I suppose that's right.
 
gollux said:
A quick update: I've gone back and forth with Olympus by e-mail, and they have now offered to reimburse my return shipping costs. However, they don't have a replacement unit available, so my options are to have it repaired (and hope for the best) or return it (and purchase elsewhere).

Thanks to everyone for the advice. I'm torn about what to do, but it seems that the consensus here is that (because the camera was totally unresponsive, at least for a while) I should cut my losses and move on. As much as I hate to do it, I suppose that's right.
Click to expand...
Sorry that you had this experience as the E-M5 Mark ll is a great camera. There is an old saying in retail, "your first markdown is your best markdown".
 
TN Args said:
Send it back and demand a replacement: DOA
Click to expand...
When you buy something that's clearly not working in a major way, it's

D EFECTIVE
O N
A RRIVAL

It doesn't have to be dead.
 
Last edited:
Just a thought...

Months ago, it happened something like this with my E-M5 II (2nd hand display body) when I got it. I found that the "Quick Sleep Mode" was turned on. So I just turned this QSM to off, and since then everything has been working as "normal" (for me) with no problem.

Go to Menu, then select Custom Menu K (the small gear with a K) called Utility, then scroll down to "Quick Sleep Mode", then select "off".

I don't say your problem comes from this QSM setting for sure, but maybe it's worth a try...

If I may say, and as said above, don't stay stuck to (only) one bad/unfortunate experience. You made at first a great choice: the E-M5 II is a wonderful camera at use...

Good luck.
 
gollux said:
I ordered an EM5II in the last Olympus Outlet sale, and it arrived on Friday. Within 10 minutes of using it, the camera became completely unresponsive.
Click to expand...
The battery will not be fully charged at the time of purchase. Charge the battery using the provided charger before use. Quoted from the E-M5 Mark II manual page 131.
gollux said:
I recharged the battery in case that was the problem, and still nothing. I came back to it a couple days later, and the EVF would come on but not the LCD screen.
Click to expand...
Have you tried pressing the LV button (Fn3) on top of the camera? See the section "Switching between displays" (on page 21) in the manual.

If this doesn't solve the problem, then try resetting all the settings. See the section "Returning to default settings" (on page 86) in the manual.

Remember that the memory card must be formatted with this camera before first use or after being used with other cameras or computers.
 
Last edited:
Surely you bought a refurb with some warranty? Not sure what law applies in your part of the world, in the UK you can return goods that are not fit for the purpose you bought them, so live view photography would do.

However retailers know this and my experience has been they step up and resolve the issue either by replacement or repair. I think it is more that avoiding just litigation, but also its not in their interests to damage their customer relationships.
 
tommybs said:
The battery will not be fully charged at the time of purchase. Charge the battery using the provided charger before use. Quoted from the E-M5 Mark II manual page 131.
Click to expand...
I did initially charge the battery - for a full 6 hours.
tommybs said:
Have you tried pressing the LV button (Fn3) on top of the camera? See the section "Switching between displays" (on page 21) in the manual.

If this doesn't solve the problem, then try resetting all the settings. See the section "Returning to default settings" (on page 86) in the manual.

Remember that the memory card must be formatted with this camera before first use or after being used with other cameras or computers.
Click to expand...
The first thing I did when the problem appeared was search the forums, and I found a post (maybe it was yours) about the Fn3 button. That didn't make a difference, but before I send the unit back I'll try resetting the settings, formatting the memory card, and (@Gozby) turning off Quick Sleep Mode.

Thanks for the suggestions.
 
Last edited:
gollux said:
The first thing I did when the problem appeared was search the forums, and I found a post (maybe it was yours) about the Fn3 button. That didn't make a difference, but before I send the unit back I'll try resetting the settings, formatting the memory card, and (@Gozby) turning off Quick Sleep Mode.

Thanks for the suggestions.
Click to expand...
By any chance do you have a memory card that was never used on another camera before?
 
RSSrsvp said:
By any chance do you have a memory card that was never used on another camera before?
Click to expand...
On the basis of this thread, yesterday I purchased a new card (this one) in order to rule that out as a source of the problem before I return the unit.
 
You must log in or register to reply here.

Keyboard shortcuts

f
Forum
m
My threads
Mobile site
About
Editorial content
Cameras & Lenses
Community
All content, design, and layout are Copyright © 1998–2025 Digital Photography Review All Rights Reserved.
Reproduction in whole or part in any form or medium without specific written permission is prohibited.
When you use DPReview links to buy products, the site may earn a commission.
©GPS Media - Guides, Products, Services.
Back
Top