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Canon ipf6400 Error Code 03130031
- Thread starter Pauls898
- Start date
You got me thinking about the potential for circuit board damage due to the form of the UPS generated 120-v sine wave. I called APC (I have a 650) and asked about this. Here's what I learned from them:
As you indicate, there are some kinds of equipment that don't play well with step or pseudo sine waves generated by consumer grade UPS units. They need to be provided with a pure 120-volt AC sine wave.That would be equipment such as servers and other large sensitive electronics. For these electronics, then a pure sine wave UPS is recommended. The tech said that although consumer level UPSs do generate these step sine waves, he believed that most electronic gear (including WF printers) would not suffer as a result of being fed this type of 120-volt waveform. He thought that it's much more likely that any damage to such printer's circuit boards would be the result of voltage spikes - from either a defective or poorly functioning UPS. He also said that APC covers such damage for my unit (BE650G1) up to $75000.
If one desired an even higher grade of pure sine wave UPS protection, then APC makes a model (SMT750) for about $339.99 list or $262.25 on Amazon. Love that Amazon
soloryb
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Howard Moftich
Veteran Member
I meant to include a URL or two 
but cruise Amazon for APC or CyberPower UPSs and you'll see there are at least 2 product lines in the lower end. True Sine is a significant adder but worth it IMO. My last APC SmartUPS lasted 14 years through multiple batteries.
but cruise Amazon for APC or CyberPower UPSs and you'll see there are at least 2 product lines in the lower end. True Sine is a significant adder but worth it IMO. My last APC SmartUPS lasted 14 years through multiple batteries.I meant to include a URL or two
Pauls898
Active member
Would you say this was just a clogged Head or faulty Carriage PCB? It might be hard to tell?
If I just purchased a New Head and tried it? Would I risk damaging a NEW head if the problem is somewhere else in the system?
I was thinking of removing the head and soaking it in head cleaner over night? if that an option worth trying?
Thanks
Howard Moftich
Veteran Member
I thought I heard somewhere that if you put a new head in, the printer essentially marks it as it's own and it cannot be moved to a different printer. You may want to inquire about that.
If the normal nozzle check is fine, I'd imagine that everything is as good as going to be. Also, you may want to send that output to Canon and have them bless (or not) it.
If the normal nozzle check is fine, I'd imagine that everything is as good as going to be. Also, you may want to send that output to Canon and have them bless (or not) it.
Pauls898
Active member
Hi Howard
yes the "Normal" nozzle check seems fine, because it's obviously using the good nozzles to produce a perfect pattern so I could just carry on using it till one of the good set packs up then I'll have to take action to fix the problem, I shall keep an eye on the rest and do a Nozzle1 test every month to see if any further head nozzles die or clog :-(
I just wanted some advice on the amount of died, clogged, or blown nozzles and whether this is just dried ink or a failure of the PCB and whether I could simply tried a new head in it, but your saying a new head will then only work once paired to the original PCB, so if the PCB then needs to be changed it renders the new head useless? is that what you mean? I might give Canon tech a call and ask them for advice on this one?
Thanks
yes the "Normal" nozzle check seems fine, because it's obviously using the good nozzles to produce a perfect pattern so I could just carry on using it till one of the good set packs up then I'll have to take action to fix the problem, I shall keep an eye on the rest and do a Nozzle1 test every month to see if any further head nozzles die or clog :-(
I just wanted some advice on the amount of died, clogged, or blown nozzles and whether this is just dried ink or a failure of the PCB and whether I could simply tried a new head in it, but your saying a new head will then only work once paired to the original PCB, so if the PCB then needs to be changed it renders the new head useless? is that what you mean? I might give Canon tech a call and ask them for advice on this one?
Thanks
Howard Moftich
Veteran Member
You first need a SWAG as to how much power you need and how long you want the UPS to run. A $20 'Kill-A-Watt' gives you a good read as to load. I'd suggest putting all the critical computer junk on it (modem, router, disks, tower, USB hubs etc but NO monitor). The goal isn't necessarily to be able to sit there and Photoshop in the middle of a blackout 
. You want the UPS to handle the switchover load from utility to generator.
I got this one:
and I *think* I end up drawing something like 300W (I'll verify later) when everything is fully powered up and 45W when most everything is 'sleeping' (which seems a bit high to me so I should dblchk what's plugged in) with estimated 120min run time (sleep).
. You want the UPS to handle the switchover load from utility to generator.I got this one:
and I *think* I end up drawing something like 300W (I'll verify later) when everything is fully powered up and 45W when most everything is 'sleeping' (which seems a bit high to me so I should dblchk what's plugged in) with estimated 120min run time (sleep).
Pauls898
Active member
I'm not interested in getting a UPS :-( You seem to have gone off on a tangent here and not chatting about the problem in hand :-( I'm after more advice on changing or manually cleaning the head nozzles not on what UPS to buy :-(
Howard Moftich
Veteran Member
I'd suggest calling Canon and see if you can get an meaningful answer from them w/o a big deal 'visit' or service call. Bottom line seems to be that the printer is showing no issue when run in normal mode; it's only when you start doing service mode where it's KNOWN that Canon heads by design burn out and eventually run out of spares.
Pauls898
Active member
Hi so do you understand how this switching takes place? Is it the whole box which gets switched or just individual rows? So when printing a standard user nozzle test page is it simple duplicating the block from above and printing it below? because you still get the same number of test patches printed? I'm just trying to get my head around what's actually happening in user mode as apposed to service mode?
Thanks
Thanks
Howard Moftich
Veteran Member
Nope, I have no knowledge as to the how's, why's and when's the printer decides that some particular nozzle needs to be mapped out.
Have you seen this:
Have you seen this:
PaulR
Leading Member
That looks like a great UPS at a good price. Thanks for posting the link.
Pauls898
Active member
Hi Thanks Howard
I guess that answers my question about trying to clean the head manually, I guess I just have to bite the bullet and install a new R head, but I'm going to wait till the old one stops altogether because at present the prints still look fine to me, so unless I get another Hardware Error pop up then I might start to worry a bit more. I'm still a bit concerned what happens if I replace the R head and it still the same? That's my biggest concern as I've printed nowhere near 3000 square meters? only 184? oh well I guess it's because I've been leaving it ide sometimes up to 6 weeks!!! without use. It usually does a couple of clean cycles and a nozzle check and it's was fine
Oh well you learn the hard way.
I guess that answers my question about trying to clean the head manually, I guess I just have to bite the bullet and install a new R head, but I'm going to wait till the old one stops altogether because at present the prints still look fine to me, so unless I get another Hardware Error pop up then I might start to worry a bit more. I'm still a bit concerned what happens if I replace the R head and it still the same? That's my biggest concern as I've printed nowhere near 3000 square meters? only 184? oh well I guess it's because I've been leaving it ide sometimes up to 6 weeks!!! without use. It usually does a couple of clean cycles and a nozzle check and it's was fine
Oh well you learn the hard way.
Bill T
Leading Member
Hi Paul,
I have been using an IPF 6400 for several years now. I also got the same error code you mentioned. Powering the printer down and then turning the power back on works, for a while.
I read somewhere that this error code is frequently an indication that the right head is about to go and that powering down and up too frequently may cause other problems in the long run (like burning out a PCB. When ever I got this error; I tried the power off-on trick but if the problem does not go away after 2 tries, I would simply replace the head. I know, the print heads are not cheap, but I found that it fixes the problem. I am a moderate printer and I tried to do a small (8.5x11) every 4 days. In my experience, a new print head lasts about one and a half years.
In your situations, I would suggest replacing the head to make sure the problem goes away. As far as I understand from the LL people, a lot of the "clogged" nozzles may not be clogged at all; they are probably burnt out ones.
Hope this helps.
I have been using an IPF 6400 for several years now. I also got the same error code you mentioned. Powering the printer down and then turning the power back on works, for a while.
I read somewhere that this error code is frequently an indication that the right head is about to go and that powering down and up too frequently may cause other problems in the long run (like burning out a PCB. When ever I got this error; I tried the power off-on trick but if the problem does not go away after 2 tries, I would simply replace the head. I know, the print heads are not cheap, but I found that it fixes the problem. I am a moderate printer and I tried to do a small (8.5x11) every 4 days. In my experience, a new print head lasts about one and a half years.
In your situations, I would suggest replacing the head to make sure the problem goes away. As far as I understand from the LL people, a lot of the "clogged" nozzles may not be clogged at all; they are probably burnt out ones.
Hope this helps.
PaulR
Leading Member
Since it seems likely that you will have to replace the print head soon I would suggest you go onto eBay and order one of the heads shipped from Japan. It can take a couple of weeks to get here but they are identical to the ones you would buy in the US and quite a bit cheaper at around $330 including shipping. I had to replace the right print head on my iPF8400 after only 15 months and quite a bit less printing than you have. Irritating and quite a bit sooner than I had expected but I knew that they were consumables when I bought the iPF8400.Hi Thanks Howard
I guess that answers my question about trying to clean the head manually, I guess I just have to bite the bullet and install a new R head, but I'm going to wait till the old one stops altogether because at present the prints still look fine to me, so unless I get another Hardware Error pop up then I might start to worry a bit more. I'm still a bit concerned what happens if I replace the R head and it still the same? That's my biggest concern as I've printed nowhere near 3000 square meters? only 184? oh well I guess it's because I've been leaving it ide sometimes up to 6 weeks!!! without use. It usually does a couple of clean cycles and a nozzle check and it's was fine
Oh well you learn the hard way.
Pauls898
Active member
Do you have the name of the seller? and was it OK, like Genuine Head and worked ok?
Thanks
Thanks
PaulR
Leading Member
This is the seller I bought from:
I also bought one from a German seller on Amazon for slightly more money. In both cases the heads are brand new, sealed, and in the original box. I think it is largely a currency play since the US dollar is so strong right now. I would imagine any seller with a high positive feedback (>99.5%) would be fine.
Pauls898
Active member
Thanks for that, will add on into my wish list
oh can't find that user as I'm from the UK but have found many more sellers of same item at a similar price so have added a few of those to my wish list
oh can't find that user as I'm from the UK but have found many more sellers of same item at a similar price so have added a few of those to my wish list
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Pauls898
Active member
Had Error Code Error 03130031-2F50 pop up again today :-( Did a Nozzle Check 1 straight afterwards but exactly the same results, no more Nozzles have gone out? Thought I might of seen another Bank had died? But the prints I did before that were perfect, it seems to wait until it finished a job then it gives you the error message?
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