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Last Windows 10 update kills my computer and Microsoft dont care

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RedFox88 said:
Updating some components of an old computer is usually more trouble an effort than the gains you get. Best to get a whole new computer. adding a hard drive is one thing but go with all new instead of replacing half or more of your computer.

And this is the issue with windows vs macs : too many brands/models of windows hardware vs. Apple controlled hardware since they compile and make the entire computer for sale. This is why tablets are more reliable. You can't switch out tablet components that could cause the operating system to not work. To ram or video card to reseat because the connection isn't perfect anymore, etc. Get my point ?

It's not that Microsoft does care, it's that there's too many IBM compatible components out there that I'd then an issue on your end that they cannot be responsible for.
Click to expand...
In this case the MB was an ASUS with INTEL chipset.

Anyway they should pay back if they decides after 2 monthes to exclude my computer ... because the problem is not that my HW was not supported but that they suddenly decide to not support it anymore : this is really different. The other problem is that there online support is totaly incompetent : they dont understand anything ...
 
fzrTom said:
RedFox88 said:
Updating some components of an old computer is usually more trouble an effort than the gains you get. Best to get a whole new computer. adding a hard drive is one thing but go with all new instead of replacing half or more of your computer.

And this is the issue with windows vs macs : too many brands/models of windows hardware vs. Apple controlled hardware since they compile and make the entire computer for sale. This is why tablets are more reliable. You can't switch out tablet components that could cause the operating system to not work. To ram or video card to reseat because the connection isn't perfect anymore, etc. Get my point ?

It's not that Microsoft does care, it's that there's too many IBM compatible components out there that I'd then an issue on your end that they cannot be responsible for.
Click to expand...
In this case the MB was an ASUS with INTEL chipset.

Anyway they should pay back if they decides after 2 monthes to exclude my computer ... because the problem is not that my HW was not supported but that they suddenly decide to not support it anymore : this is really different.
Click to expand...
Again updating dome components is rarely worth it. If you bought a new win 10 computer you would not have had this issue.
fzrTom said:
The other problem is that there online support is totaly incompetent : they dont understand anything ...
Click to expand...
Again, too many possible hardware components for them to really troubleshoot YOUR hardware upgrade. You're not going to understand this. But you'll be better off not building your own or upgrading your computer yourself. Computer hardware is complex.
fzrTom said:
--
Franck
Click to expand...
 
andrewD2 said:
Did you try the 11.7.4 intel driver on windows 10?

Andrew
Click to expand...
No I didnt.

I'm trying for the moment to get my money back.
  • For Windows 10, as I bought it on Amazon, I think it will be fine : they agree to refund me.
  • For Excel 2016, as I bought it on Microsoft site it is more difficult : I should have bought it on Amazon too !!!
 
Your computer runs XP, so it should be able to run Windows 7 x64.

Windows 10 has too many issues for me, but Win 7 Pro x64 runs like a charm. It will give you the 64 bit OS you need for DXO, plus better performance and compatability than XP and without the issues of Win10.

Plus you can turn OFF windows updates, should you so desire.

--
The greatest of mankind's criminals are those who delude themselves into thinking they have done 'the right thing.'
- Rayna Butler
 
Last edited:
RedFox88 said:
fzrTom said:
RedFox88 said:
Updating some components of an old computer is usually more trouble an effort than the gains you get. Best to get a whole new computer. adding a hard drive is one thing but go with all new instead of replacing half or more of your computer.

And this is the issue with windows vs macs : too many brands/models of windows hardware vs. Apple controlled hardware since they compile and make the entire computer for sale. This is why tablets are more reliable. You can't switch out tablet components that could cause the operating system to not work. To ram or video card to reseat because the connection isn't perfect anymore, etc. Get my point ?

It's not that Microsoft does care, it's that there's too many IBM compatible components out there that I'd then an issue on your end that they cannot be responsible for.
Click to expand...
In this case the MB was an ASUS with INTEL chipset.

Anyway they should pay back if they decides after 2 monthes to exclude my computer ... because the problem is not that my HW was not supported but that they suddenly decide to not support it anymore : this is really different.
Click to expand...
Again updating dome components is rarely worth it. If you bought a new win 10 computer you would not have had this issue.
RedFox88 said:
The other problem is that there online support is totaly incompetent : they dont understand anything ...
Click to expand...
Again, too many possible hardware components for them to really troubleshoot YOUR hardware upgrade. You're not going to understand this. But you'll be better off not building your own or upgrading your computer yourself. Computer hardware is complex.
Click to expand...
 
GodSpeaks said:
Your computer runs XP, so it should be able to run Windows 7 x64.

Windows 10 has too many issues for me, but Win 7 Pro x64 runs like a charm. It will give you the 64 bit OS you need for DXO, plus better performance and compatability than XP and without the issues of Win10.

Plus you can turn OFF windows updates, should you so desire.
Click to expand...
 
fzrTom said:
andrewD2 said:
Did you try the 11.7.4 intel driver on windows 10?

Andrew
Click to expand...
No I didnt.

I'm trying for the moment to get my money back.
  • For Windows 10, as I bought it on Amazon, I think it will be fine : they agree to refund me.
  • For Excel 2016, as I bought it on Microsoft site it is more difficult : I should have bought it on Amazon too !!!
Click to expand...
 
If you haven't already, you might want to run the Intel Driver Update Utility to download/install an updated version 2.4, "which mitigates a vulnerability in how the software requests new drivers from Intel's servers." Assuming you have an Intel chip, of course.

Loading…

www.dpreview.com

Loading…

www.zdnet.com

Not saying that's your problem.
 
fzrTom said:
GodSpeaks said:
Your computer runs XP, so it should be able to run Windows 7 x64.

Windows 10 has too many issues for me, but Win 7 Pro x64 runs like a charm. It will give you the 64 bit OS you need for DXO, plus better performance and compatability than XP and without the issues of Win10.

Plus you can turn OFF windows updates, should you so desire.
Click to expand...
Click to expand...
 
fzrTom said:
RedFox88 said:
fzrTom said:
RedFox88 said:
Updating some components of an old computer is usually more trouble an effort than the gains you get. Best to get a whole new computer. adding a hard drive is one thing but go with all new instead of replacing half or more of your computer.

And this is the issue with windows vs macs : too many brands/models of windows hardware vs. Apple controlled hardware since they compile and make the entire computer for sale. This is why tablets are more reliable. You can't switch out tablet components that could cause the operating system to not work. To ram or video card to reseat because the connection isn't perfect anymore, etc. Get my point ?

It's not that Microsoft does care, it's that there's too many IBM compatible components out there that I'd then an issue on your end that they cannot be responsible for.
Click to expand...
In this case the MB was an ASUS with INTEL chipset.

Anyway they should pay back if they decides after 2 monthes to exclude my computer ... because the problem is not that my HW was not supported but that they suddenly decide to not support it anymore : this is really different.
Click to expand...
Again updating dome components is rarely worth it. If you bought a new win 10 computer you would not have had this issue.
fzrTom said:
The other problem is that there online support is totaly incompetent : they dont understand anything ...
Click to expand...
Again, too many possible hardware components for them to really troubleshoot YOUR hardware upgrade. You're not going to understand this. But you'll be better off not building your own or upgrading your computer yourself. Computer hardware is complex.
fzrTom said:
--
Franck
Click to expand...
Click to expand...
They stop supporting XP
Click to expand...
That is a 15 year old operating system. No complaints there.
fzrTom said:
Then they ask every body to move on Windows 10
Click to expand...
There's win 8.1
fzrTom said:
Then they exclude suddenly some hardware

Well if you think this is a good way to behave with customers I will not follow you

But if MS need a lawyer I think you are the man for that job, bye !

--
Franck
Click to expand...
 
RedFox88 said:
fzrTom said:
RedFox88 said:
fzrTom said:
RedFox88 said:
Updating some components of an old computer is usually more trouble an effort than the gains you get. Best to get a whole new computer. adding a hard drive is one thing but go with all new instead of replacing half or more of your computer.

And this is the issue with windows vs macs : too many brands/models of windows hardware vs. Apple controlled hardware since they compile and make the entire computer for sale. This is why tablets are more reliable. You can't switch out tablet components that could cause the operating system to not work. To ram or video card to reseat because the connection isn't perfect anymore, etc. Get my point ?

It's not that Microsoft does care, it's that there's too many IBM compatible components out there that I'd then an issue on your end that they cannot be responsible for.
Click to expand...
In this case the MB was an ASUS with INTEL chipset.

Anyway they should pay back if they decides after 2 monthes to exclude my computer ... because the problem is not that my HW was not supported but that they suddenly decide to not support it anymore : this is really different.
Click to expand...
Again updating dome components is rarely worth it. If you bought a new win 10 computer you would not have had this issue.
RedFox88 said:
The other problem is that there online support is totaly incompetent : they dont understand anything ...
Click to expand...
Again, too many possible hardware components for them to really troubleshoot YOUR hardware upgrade. You're not going to understand this. But you'll be better off not building your own or upgrading your computer yourself. Computer hardware is complex.
Click to expand...
Click to expand...
Click to expand...
 
RedFox88 said:
RedFox88 said:
RedFox88 said:
fzrTom said:
RedFox88 said:
fzrTom said:
RedFox88 said:
Updating some components of an old computer is usually more trouble an effort than the gains you get. Best to get a whole new computer. adding a hard drive is one thing but go with all new instead of replacing half or more of your computer.

And this is the issue with windows vs macs : too many brands/models of windows hardware vs. Apple controlled hardware since they compile and make the entire computer for sale. This is why tablets are more reliable. You can't switch out tablet components that could cause the operating system to not work. To ram or video card to reseat because the connection isn't perfect anymore, etc. Get my point ?

It's not that Microsoft does care, it's that there's too many IBM compatible components out there that I'd then an issue on your end that they cannot be responsible for.
Click to expand...
In this case the MB was an ASUS with INTEL chipset.

Anyway they should pay back if they decides after 2 monthes to exclude my computer ... because the problem is not that my HW was not supported but that they suddenly decide to not support it anymore : this is really different.
Click to expand...
Again updating dome components is rarely worth it. If you bought a new win 10 computer you would not have had this issue.
RedFox88 said:
The other problem is that there online support is totaly incompetent : they dont understand anything ...
Click to expand...
Again, too many possible hardware components for them to really troubleshoot YOUR hardware upgrade. You're not going to understand this. But you'll be better off not building your own or upgrading your computer yourself. Computer hardware is complex.
Click to expand...
Click to expand...
Click to expand...
Click to expand...
Click to expand...
 
fzrTom said:
Hello,

Let me explain what happend.

First my computer before to upgrad :
  • Windows XP
  • DxO 8
  • ASUS P5QE
  • Intel Core2 Quad Q9550 @ 2.83GHz
  • 4Gb DDR2 800Mhz Gskill (4x2Go)
  • Radeon HD 7870
  • HDD (boot) Samsung 600Mb
  • HDD (Datas) WD Green 2Tb Sata with 64Mb cache
  • Excel 2003
Then I bought a Sony A7S. The problem is that the version of DxO that support the A7S need a 64 bits OS, so end of november I have had to switch to windows 10. But some component where not compatible with Windows 10 so I have upgraded my computer.

My computer after the upgrad :
  • Windows 10 64 bits Family (+110E)
  • DXO 10.5 (+100E)
  • ASUS P5QE
  • Intel Core2 Quad Q9550 @ 2.83GHz
  • 8Gb DDR2 800Mhz Gskill (4x2Go)
  • MSI Nvidia GTX Ti 750 (+150E)
  • HDD (boot) Sandisk SSD 240Gb ultra II with 10Gb of cache (+90E)
  • HDD (Datas) WD Green 2Tb Sata with 64Mb cache
  • Excel 2016 (149E)
So the upgrade costed 600E !

Last wedensday Microsoft has released an update for Windows 10 which is not compatible with the chipset of my mother board. It destroys the partition of the hard drive disk. I did 2 times the full installation of Windows 10 and every times the samething happend, everything working nicely until the last update then no more boot device ...

So my computer worked nicely and sudenly after an update it doesnt work at all.

I have called the MS support and they are totally incompetent ...

And finaly ... they dont care.

So for now :
  • I came back to XP and every thing is working well
  • I cant use anymore my A7S as I want (no more Raw)
  • I have spent 600E for nothing
Thanks a lot Microsoft !
Click to expand...
 
fzrTom said:
Hello,

Let me explain what happend.

First my computer before to upgrad :
  • Windows XP
  • DxO 8
  • ASUS P5QE
  • Intel Core2 Quad Q9550 @ 2.83GHz
  • 4Gb DDR2 800Mhz Gskill (4x2Go)
  • Radeon HD 7870
  • HDD (boot) Samsung 600Mb
  • HDD (Datas) WD Green 2Tb Sata with 64Mb cache
  • Excel 2003
Click to expand...
Franck, you have my sympathy, my good man.

So wish you had come to us beforehand.

For $799, one can buy an i7-6700, 12GB DDR3/1600, 2TB, a decent graphics card (comparable to GTX 750Ti in 2D performance), with Windows 10 installed and QA tested.

You were committed to buying DxO8 anyway. Substitute OpenOffice Calc for Excel in most home-office cases. And we're almost exactly at what you spent.

This would run 4-8 times faster than your existing system, for about the same price. And it should take Windows updates for the next 8 years.

Savings of your time: priceless.
 
I was intrigued by the "Windows 10 killed my system" bit so I looked up your components. All first half of 2008. That's almost 8 years old!

Technology moves on. I figure a portable phone lasts two years, a portable computer lasts four years, a desktop lasts eight years. Servers are getting virtualised out of existence..

You can get a perfectly good portable nowadays for 300 Euros.

Trying to upgrade your old box to Windows 10 is like giving an 8 year old car a new paint job and pretending it's ready for another 8 years.
 
Looking at your problem more closely - if your ASUS chipset is incompatible with Windows 10 then you should call your hardware manufacturer not Microsoft. Maybe there's a fix to make it compatible.
 
Franglais91 said:
I was intrigued by the "Windows 10 killed my system" bit so I looked up your components. All first half of 2008. That's almost 8 years old!

Technology moves on. I figure a portable phone lasts two years, a portable computer lasts four years, a desktop lasts eight years. Servers are getting virtualised out of existence..
Click to expand...
Sure he has old hardware. If Microsoft didn't intend to support hardware of his vintage, it should not have allowed Windows 10 to install (upgrade?) to it in the first place.

But it did install and was running apparently OK. And then one day Microsoft sent updates that he has no way to refuse that killed his computer.

So what did he do wrong here?

Try to install Windows 10 on old hardware? Microsoft thought that was just fine and let him do it. Allow a system update to install that was no longer compatible with his hardware? With Windows 10 the user has no choice. And even if he did I suspect the description of that update didn't mention that was going to break some systems.

What did Microsoft do wrong?

The big oops here is that their update dropped or broke support for some hardware. I doubt that was intentional. More likely they goofed. See the very informative posts about the hardware support earlier in this thread. But that is little consolation to those people affected by the change.
 
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