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Last Windows 10 update kills my computer and Microsoft dont care

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fzrTom

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Hello,

Let me explain what happend.

First my computer before to upgrad :
  • Windows XP
  • DxO 8
  • ASUS P5QE
  • Intel Core2 Quad Q9550 @ 2.83GHz
  • 4Gb DDR2 800Mhz Gskill (4x2Go)
  • Radeon HD 7870
  • HDD (boot) Samsung 600Mb
  • HDD (Datas) WD Green 2Tb Sata with 64Mb cache
  • Excel 2003
Then I bought a Sony A7S. The problem is that the version of DxO that support the A7S need a 64 bits OS, so end of november I have had to switch to windows 10. But some component where not compatible with Windows 10 so I have upgraded my computer.

My computer after the upgrad :
  • Windows 10 64 bits Family (+110E)
  • DXO 10.5 (+100E)
  • ASUS P5QE
  • Intel Core2 Quad Q9550 @ 2.83GHz
  • 8Gb DDR2 800Mhz Gskill (4x2Go)
  • MSI Nvidia GTX Ti 750 (+150E)
  • HDD (boot) Sandisk SSD 240Gb ultra II with 10Gb of cache (+90E)
  • HDD (Datas) WD Green 2Tb Sata with 64Mb cache
  • Excel 2016 (149E)
So the upgrade costed 600E !

Last wedensday Microsoft has released an update for Windows 10 which is not compatible with the chipset of my mother board. It destroys the partition of the hard drive disk. I did 2 times the full installation of Windows 10 and every times the samething happend, everything working nicely until the last update then no more boot device ...

So my computer worked nicely and sudenly after an update it doesnt work at all.

I have called the MS support and they are totally incompetent ...

And finaly ... they dont care.

So for now :
  • I came back to XP and every thing is working well
  • I cant use anymore my A7S as I want (no more Raw)
  • I have spent 600E for nothing
Thanks a lot Microsoft !
 
This has been happening to Windows 10 users since November of 2015 and if you have Windows Home then you have no way to turn off automatic updates. That is reason enough not to go with Windows 10.
 
If you feel forced now to stick with your XP then of course quite a few - maybe most - of the bigger name editors will not run in XP being 32-bit.... but you CAN run such as Faststone Viewer v5.4 (and I think maybe there's a later one ??) - this WILL open the A7S RAW files..I've just tried it - so you could deal with them that way... the program does actually deal with a certain amount of edits but do what you can..Save As such as .TIF .. then put them through a better program in XP. I've done it often and as long as you are sure to get the best possible original in your A7S you shouldn't need a big amount of RAW edits and much can be done with a good top-class ordinary editor in XP.. I use CS6 myself and I get all I ever need with it in my XP3 I'm certainly not changing.
 
calson said:
This has been happening to Windows 10 users since November of 2015 and if you have Windows Home then you have no way to turn off automatic updates. That is reason enough not to go with Windows 10.
Click to expand...
 
ericN2 said:
If you feel forced now to stick with your XP then of course quite a few - maybe most - of the bigger name editors will not run in XP being 32-bit.... but you CAN run such as Faststone Viewer v5.4 (and I think maybe there's a later one ??) - this WILL open the A7S RAW files..I've just tried it - so you could deal with them that way... the program does actually deal with a certain amount of edits but do what you can..Save As such as .TIF .. then put them through a better program in XP. I've done it often and as long as you are sure to get the best possible original in your A7S you shouldn't need a big amount of RAW edits and much can be done with a good top-class ordinary editor in XP.. I use CS6 myself and I get all I ever need with it in my XP3 I'm certainly not changing.

--
/eric
Staffordshire, UK
Click to expand...
Thanks a lot for the help ! That's very nice, you helped me more in few words than MS in 45min.

I'm thinking about different possibilities but ... they will still cost a lot.

--
Franck
 
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I'm probably not understanding completely, but if the problem is with the partitioning of your HDD, why don't you un-partition it? It's not that it's so very big anyway.
 
Mark9473 said:
I'm probably not understanding completely, but if the problem is with the partitioning of your HDD, why don't you un-partition it? It's not that it's so very big anyway.
Click to expand...
 
Thanks for explaining a bit more. I would call tech support back until you find somebody more helpful and knowledgeable.
 
Mark9473 said:
Thanks for explaining a bit more. I would call tech support back until you find somebody more helpful and knowledgeable.
Click to expand...
Good luck with that.

I spent more than an hour on the phone with Comcast Internet tech support today and couldn't find anyone who knew anything about networking. Not one person knew what a DNS lookup was.

It's the same with most of these large companies. Business users may be able to get some decent support but for consumers it's mainly an exercise in frustration and a complete waste of time.
 
Franck - you can still buy Windows 7 OEM cds- the 64 bit Pro is $129USD on Amazon. That should be supportable by your motherboard, and gives you the option for 6 more months to consider 10 if you want (I'm tending towards no).
 
I have a similar CPU on two machines both with similar era motherboards. The chips responsible for the sata drives are ICH9 on one, ICH10 on the other like on your P45 board. I'm on windows7 and I prefer to use the intel sata drivers rather than the built in windows ones. even with those you have to be VERY careful, too early and my 3TB drives arent supported, too late a version and they are buggy, the very newest drivers don't support the old chipsets.

Since you have a ICH10R chipset the Intel RST(e) v11.7.4.1001 WHQL version is supposed to be the best option. See link for the discussion:

Loading…

www.win-raid.com

I'm on windows 7 (64bit) so maybe these won't work on windows 10. Sounds like the windows update dropped some support for the older sata chipsets. Really poor that can happen.

windows 7 64bit would have been my choice for your upgrade, I have a SSD, velociraptor and four 3TB drives all doing great.

Andrew
 
andrewD2 said:
I have a similar CPU on two machines both with similar era motherboards. The chips responsible for the sata drives are ICH9 on one, ICH10 on the other like on your P45 board. I'm on windows7 and I prefer to use the intel sata drivers rather than the built in windows ones. even with those you have to be VERY careful, too early and my 3TB drives arent supported, too late a version and they are buggy, the very newest drivers don't support the old chipsets.

Since you have a ICH10R chipset the Intel RST(e) v11.7.4.1001 WHQL version is supposed to be the best option. See link for the discussion:

http://www.win-raid.com/t25f23-Which-are-the-quot-best-quot-Intel-AHCI-RAID-drivers.html

I'm on windows 7 (64bit) so maybe these won't work on windows 10. Sounds like the windows update dropped some support for the older sata chipsets. Really poor that can happen.

windows 7 64bit would have been my choice for your upgrade, I have a SSD, velociraptor and four 3TB drives all doing great.
Click to expand...
Great advice from Andrew. Been here and done that on older systems. The SATA drivers are quite critical especially with an SSD (since the older ones don't support TRIM).

However, I don't know if any of that era will work with Windows 10.

In your situation, I'd be tempted to borrow Win 7 SPI 64-bit media or download a legit ISO and run a test install. If it works, you'll have a few days to purchase a legit license and activate.
 
I have an Asus P5N board which I was surprised is 64-bit. It is just for hobby and I installed Linux Manjaro.

Can your needed apps run on Windows 7? From XP to W10 seems quite a jump.

Good luck sorting it all out.
 
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Good idea. W7 still allows a 30-day trial, I believe. Here in the States, lots of eBay sellers sell universal W7 install disks that could be used as a trial. Shipping wouldn't be that much. Our global postal system is great. I bought some winter gloves, etc. from England; didn't take long to arrive.
 
There are lots of EU laws about distance selling that might help or about buying retail if that is how you got it.

It won't make your computer run but you might get the E600 back with a bit of luck. I know someone who pursued a faulty video camera bought in Spain and after a bit of work got a refund. They wrote about 6 letters over the course of a year or so. Ask the card issuer (it wasn't cash I assume) what redress you have, but keep at it.

Meanwhile you might think about Linux, a serious suggestion.

Edit - DXO - no, not Linux and no equivalent. I use it too, and it means I cannot go totally to Linux.

--
Andrew Skinner
 
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kelpdiver said:
Franck - you can still buy Windows 7 OEM cds- the 64 bit Pro is $129USD on Amazon. That should be supportable by your motherboard, and gives you the option for 6 more months to consider 10 if you want (I'm tending towards no).
Click to expand...
Thanks !

I'll take a look to this possibility (the cheapest I think).
 
Gesture said:
Good idea. W7 still allows a 30-day trial, I believe. Here in the States, lots of eBay sellers sell universal W7 install disks that could be used as a trial. Shipping wouldn't be that much. Our global postal system is great. I bought some winter gloves, etc. from England; didn't take long to arrive.
Click to expand...
Thanks guys, I'll think about this nice solution.

I have 3 solutions in mind :
  • Building a new computer with some part I already have (I'm used to that because I never buy computer already build) : too expansive and 3 big computer at home should be a waste of space
  • Buying a laptop with a core i5 or i7 : maybe usefull to have this computer in addition to my 2 other XP computer ? But expansive.
  • Buying Win7 64bits : the less expansive solution, as I think I may be able to use my dxO licence and all so.
So let think about solution 2 or 3 now.

And a big thanks again for your support and help ! :-D

I'm very happy now !

I was so sad after my call to MS support center : these centers are useless, they only exist for marketing reason.

--
Franck
 
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a_c_skinner said:
There are lots of EU laws about distance selling that might help or about buying retail if that is how you got it.

It won't make your computer run but you might get the E600 back with a bit of luck. I know someone who pursued a faulty video camera bought in Spain and after a bit of work got a refund. They wrote about 6 letters over the course of a year or so. Ask the card issuer (it wasn't cash I assume) what redress you have, but keep at it.

Meanwhile you might think about Linux, a serious suggestion.

Edit - DXO - no, not Linux and no equivalent. I use it too, and it means I cannot go totally to Linux.
Click to expand...
 
Gesture said:
I have an Asus P5N board which I was surprised is 64-bit. It is just for hobby and I installed Linux Manjaro.

Can your needed apps run on Windows 7? From XP to W10 seems quite a jump.

Good luck sorting it all out.
Click to expand...
Yep that's right, thinking to that move.
 
Updating some components of an old computer is usually more trouble an effort than the gains you get. Best to get a whole new computer. adding a hard drive is one thing but go with all new instead of replacing half or more of your computer.

And this is the issue with windows vs macs : too many brands/models of windows hardware vs. Apple controlled hardware since they compile and make the entire computer for sale. This is why tablets are more reliable. You can't switch out tablet components that could cause the operating system to not work. To ram or video card to reseat because the connection isn't perfect anymore, etc. Get my point ?

It's not that Microsoft does care, it's that there's too many IBM compatible components out there that I'd then an issue on your end that they cannot be responsible for.
 
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