A6000 Firmware Upgrade to V2 Firmware Created a BRICK!

Steve W

Veteran Member
Messages
7,036
Solutions
2
Reaction score
2,459
Location
Maine, US
Well I always said Sony's approach to firmware upgrades was weak and problematic.

I just tried to upgrade my firmware from 1.2 to 2.0 and got 90% the process when it aborted and now I'm the proud owner of an brick. I removed the battery as suggested but once I place it back in I get NOTHING except a RED LED on the bottom lights up no matter if the camera is ON or OFF.

Is there anything to do?

If I need to send it to Sony I probably will cancel my pre-order for the A7RII and sell all my Sony gear because this is just not acceptable.

Had problems with previous firmware upgrades on my A7, A7R, and A7RII but was able to recover after an aborted upgrade but I don't know how to solve this problem.

Any ideas?
 
Sorry to hear. I've never had a problem upgrading firmware on my A6K, it may be some incompatibility with your computer setup. If it's a laptop suggest you take it with your camera to Sony.

Good luck!
 
Sorry to hear. I've never had a problem upgrading firmware on my A6K, it may be some incompatibility with your computer setup. If it's a laptop suggest you take it with your camera to Sony.

Good luck!
Finally got it to work after three tries and 40 minutes. Had to basically keep try to restart the firmware upgrade process even thought the camera itself was completely unresponsive with no display.

Also, not sure where you live but here in Maine there is no way to take your computer and camera to Sony. If I didn't get it working it would have to go in a box to Sony for repair.
 
Sorry to hear. I've never had a problem upgrading firmware on my A6K, it may be some incompatibility with your computer setup. If it's a laptop suggest you take it with your camera to Sony.

Good luck!
Finally got it to work after three tries and 40 minutes. Had to basically keep try to restart the firmware upgrade process even thought the camera itself was completely unresponsive with no display.

Also, not sure where you live but here in Maine there is no way to take your computer and camera to Sony. If I didn't get it working it would have to go in a box to Sony for repair.
Glad it worked out then.
 
Sorry to hear. I've never had a problem upgrading firmware on my A6K, it may be some incompatibility with your computer setup. If it's a laptop suggest you take it with your camera to Sony.

Good luck!
Finally got it to work after three tries and 40 minutes. Had to basically keep try to restart the firmware upgrade process even thought the camera itself was completely unresponsive with no display.

Also, not sure where you live but here in Maine there is no way to take your computer and camera to Sony. If I didn't get it working it would have to go in a box to Sony for repair.
First I must say that when I did the first Firmware upgrade on my A6000 (it was the upgrade of basic v1.00 (as the camera came to me new) to v1.20 .. I had what sounds very much a similar result at first.
I HAVE to mention that of course with ANY of thee Firmware updates it is quite clearly advised to you both in pre-notes from any update site AND in the screen notes you get when running the update - you MUST have maximum battery voltage (I believe a MINIMUM of 50% voltage is stated although that really is not the best start.
But I started that first update and DID make sure I had full Battery voltage..did it on my old but faithful Windows laptop and it got to the stage when it was checking the process IMMEDIATELY before the actual start of the update.. and it just would not go any further. After trying various things I aborted it. Then got something like you - a red light on the base panel next to the door opening and much of a black screen. I NEVER have found out just what the Red light indicates !! .. and for just a little while neither switching ON/OFF nor anything else made a difference. THEN after just a short time it DID switch on again.. Tried AGAIN and the same thing happened so at that point I gave it up on that computer. I do have a MacBook so I got the Mac d/load file and did the same on the Mac. Did the lot in no more than 15 minutes flat and with NO hesitation or problem at all !! Amazing difference compared to the Windows trial (it's an old but still excellent SONY XP by the way) .. and on the Mac I've since done both the Firmware update to v1.21 and just a couple of days ago the update to v2.00.

Now whether it's mainly a problem connected with my old, struggling but still working XP laptop I don't know..but I think it's safe to say that it's NOT a problem connected with the Firmware update.. maybe like me... your computer is just not as nippy and not up to it ??
But I'm glad you did get the camera back in action. A good friend on Forum tells me (and with a LOT of experience) that the Sony is indeed a hard nut to make a brick of when doing these things.. a LOT better than many other makes who are less tolerant it seems.

Can anybody tell me WHAT IS the meaning of that red light on the bottom ??

--
/eric
Staffordshire, UK
 
Last edited:
Sorry to hear. I've never had a problem upgrading firmware on my A6K, it may be some incompatibility with your computer setup. If it's a laptop suggest you take it with your camera to Sony.

Good luck!
Finally got it to work after three tries and 40 minutes. Had to basically keep try to restart the firmware upgrade process even thought the camera itself was completely unresponsive with no display.

Also, not sure where you live but here in Maine there is no way to take your computer and camera to Sony. If I didn't get it working it would have to go in a box to Sony for repair.

But I started that first update and DID make sure I had full Battery voltage..did it on my old but faithful Windows laptop and it got to the stage when it was checking the process IMMEDIATELY before the actual start of the update.. and it just would not go any further. After trying various things I aborted it. Then got something like you - a red light on the base panel next to the door opening and much of a black screen. I NEVER have found out just what the Red light indicates !! .. and for just a little while neither switching ON/OFF nor anything else made a difference. THEN after just a short time it DID switch on again.. Tried AGAIN and the same thing happened so at that point I gave it up on that computer. I do have a MacBook so I got the Mac d/load file and did the same on the Mac. Did the lot in no more than 15 minutes flat and with NO hesitation or problem at all !! Amazing difference compared to the Windows trial (it's an old but still excellent SONY XP by the way)
But the FW update compatability list shows that Windows is supported from Windows Vista SP2 and up, so it makes sense it won't work on an XP computer (Sony should have put a check in the program for the windows version, bu it is not Sony's fault you use the wrong computer.
.. and on the Mac I've since done both the Firmware update to v1.21 and just a couple of days ago the update to v2.00.

Now whether it's mainly a problem connected with my old, struggling but still working XP laptop I don't know..
Yes it is (not the computer but the version of Winodws)
but I think it's safe to say that it's NOT a problem connected with the Firmware update.. maybe like me... your computer is just not as nippy and not up to it ??
But I'm glad you did get the camera back in action.
That is the most important in the end.
A good friend on Forum tells me (and with a LOT of experience) that the Sony is indeed a hard nut to make a brick of when doing these things.. a LOT better than many other makes who are less tolerant it seems.

Can anybody tell me WHAT IS the meaning of that red light on the bottom ??
It is the write to card light. Best thing to do when updating your FW is to take out the SD card, so your computer won't try to start programs to remove pictures from your card, this process can also effect the update process.

 
Well I always said Sony's approach to firmware upgrades was weak and problematic.
No, your reading of instructions and system requirements is weak and problematic.

XP SP2 is NOT a supported OS to upgrade your camera. Stop blaming others for your failings.
 
Well I always said Sony's approach to firmware upgrades was weak and problematic.
No, your reading of instructions and system requirements is weak and problematic.

XP SP2 is NOT a supported OS to upgrade your camera. Stop blaming others for your failings.
Agree. Never had an issue with FW updates with Nex 5N nor A6000 nor lenses.

Using unsupported OS, low battery or laptop that may go to sleep/suspend inbetween is not a fault of Sony but of the user.
 
Well I always said Sony's approach to firmware upgrades was weak and problematic.
No, your reading of instructions and system requirements is weak and problematic.

XP SP2 is NOT a supported OS to upgrade your camera. Stop blaming others for your failings.
You need to read better. I am the OP and never said I used XP. I used a Mac with the latest OS stated on the Sony Instructions. You comment is both arrogant and condescending.

I used a supported OS, fully charged battery, and the official Sony provided USB cable.

The original upgrade, which FAILED, about 80% through the final step of installing the firmware. The upgrade software ran from the start as originally expected and then stopped and said it aborted. If I had not read the directions I probably would not have gotten that far.

I will go back and re-read the directions of what to do when there is an aborted attempt. Oh wait at http://esupport.sony.com/US/p/swu-download.pl?mdl=ILCE6000&upd_id=10405&os_group_id=3#needupd there are no instruction on what to do if it aborts. Imagine the update software generates an error message that is NOT explained in the directions.

The only instruction that might not have been followed to the letter is ensuring the computer would not sleep in any way. This my have been my failing. With SD card upgrades like other vendor use you can't suffer this problem.
 
Sorry to hear. I've never had a problem upgrading firmware on my A6K, it may be some incompatibility with your computer setup. If it's a laptop suggest you take it with your camera to Sony.

Good luck!
Finally got it to work after three tries and 40 minutes. Had to basically keep try to restart the firmware upgrade process even thought the camera itself was completely unresponsive with no display.

Also, not sure where you live but here in Maine there is no way to take your computer and camera to Sony. If I didn't get it working it would have to go in a box to Sony for repair.
But I started that first update and DID make sure I had full Battery voltage..did it on my old but faithful Windows laptop and it got to the stage when it was checking the process IMMEDIATELY before the actual start of the update.. and it just would not go any further. After trying various things I aborted it. Then got something like you - a red light on the base panel next to the door opening and much of a black screen. I NEVER have found out just what the Red light indicates !! .. and for just a little while neither switching ON/OFF nor anything else made a difference. THEN after just a short time it DID switch on again.. Tried AGAIN and the same thing happened so at that point I gave it up on that computer. I do have a MacBook so I got the Mac d/load file and did the same on the Mac. Did the lot in no more than 15 minutes flat and with NO hesitation or problem at all !! Amazing difference compared to the Windows trial (it's an old but still excellent SONY XP by the way)
But the FW update compatability list shows that Windows is supported from Windows Vista SP2 and up, so it makes sense it won't work on an XP computer (Sony should have put a check in the program for the windows version, bu it is not Sony's fault you use the wrong computer.
.. and on the Mac I've since done both the Firmware update to v1.21 and just a couple of days ago the update to v2.00.

Now whether it's mainly a problem connected with my old, struggling but still working XP laptop I don't know..
Yes it is (not the computer but the version of Winodws)
but I think it's safe to say that it's NOT a problem connected with the Firmware update.. maybe like me... your computer is just not as nippy and not up to it ??
But I'm glad you did get the camera back in action.
That is the most important in the end.
A good friend on Forum tells me (and with a LOT of experience) that the Sony is indeed a hard nut to make a brick of when doing these things.. a LOT better than many other makes who are less tolerant it seems.

Can anybody tell me WHAT IS the meaning of that red light on the bottom ??
It is the write to card light. Best thing to do when updating your FW is to take out the SD card, so your computer won't try to start programs to remove pictures from your card, this process can also effect the update process.
 
Well I always said Sony's approach to firmware upgrades was weak and problematic.
No, your reading of instructions and system requirements is weak and problematic.

XP SP2 is NOT a supported OS to upgrade your camera. Stop blaming others for your failings.
Read my notes in a post below - do YOU read Japanese..or do you think EVERYBODY simply 'follows the pack' in all things ???
 
I used a supported OS, fully charged battery, and the official Sony provided USB cable.
Was it on a Macbook? Not that there is anything wrong with that, just wondering for the record.
 
Well I always said Sony's approach to firmware upgrades was weak and problematic.
No, your reading of instructions and system requirements is weak and problematic.

XP SP2 is NOT a supported OS to upgrade your camera. Stop blaming others for your failings.
You need to read better. I am the OP and never said I used XP. I used a Mac with the latest OS stated on the Sony Instructions. You comment is both arrogant and condescending.
Okay, seriously people.

EVERYONE who's been around for a while knows Sony firmware updater doesn't work very well on Mac. It's always the same story every time an update comes out with people complaining about having "bricked" their cameras and 99% of the time they're Mac users.

No, it's not okay, and no, it's not acceptable, but for ****s sake, PLEASE don't use it. You know it has issues, and you know it will most likely fail.

Just bite the bullet and go borrow someone's Windows computer to update. Please. You'll save yourself from a lot of pain.
 
Well I always said Sony's approach to firmware upgrades was weak and problematic.
No, your reading of instructions and system requirements is weak and problematic.

XP SP2 is NOT a supported OS to upgrade your camera. Stop blaming others for your failings.
You need to read better. I am the OP and never said I used XP. I used a Mac with the latest OS stated on the Sony Instructions. You comment is both arrogant and condescending.
Okay, seriously people.

EVERYONE who's been around for a while knows Sony firmware updater doesn't work very well on Mac. It's always the same story every time an update comes out with people complaining about having "bricked" their cameras and 99% of the time they're Mac users.

No, it's not okay, and no, it's not acceptable, but for ****s sake, PLEASE don't use it. You know it has issues, and you know it will most likely fail.

Just bite the bullet and go borrow someone's Windows computer to update. Please. You'll save yourself from a lot of pain.
If using a Mac is problematic and Sony can't get it to work reliably there are several options.

1. ) Sony can convert their firmware upgrade process to putting file o the SD card and then doing the upgrade from their (Like Fuji, Canon, Nikon, anybody else?). This would work for people who don't own a laptop but only a tablet as well.

2.) Tell people on their official site that Mac's are not supported. This will prevent people from trying

3.) Buy a different camera that works with the Laptop/Desktop products I bought.

4.) Finding a PC will be my last option but since I will do 3 before 4. This won't be an issue

This is 2015 people. Its not like the Mac came out this year. Apple may not be the largest laptop supplier but they are the largest supplier of computer based device when you now add tablets iand phones in.

What if Apple said that tethering or wi-fi control does not work for Sony cameras with an iPad or iPhone? That might affect Sony's ability to sell cameras to Apple customers if they couldn't like support for those devices.

My personal recommendation is either #1 above or for Sony to get off its rear end, call up Apple, send a developer to them and debug their Mac OS software (or rewrite a version for the Mac OS) and tell him he can't come back until it works.

Just one humble, insignificant customer's feedback.
 
Well I always said Sony's approach to firmware upgrades was weak and problematic.
No, your reading of instructions and system requirements is weak and problematic.

XP SP2 is NOT a supported OS to upgrade your camera. Stop blaming others for your failings.
You need to read better. I am the OP and never said I used XP. I used a Mac with the latest OS stated on the Sony Instructions. You comment is both arrogant and condescending.
Okay, seriously people.

EVERYONE who's been around for a while knows Sony firmware updater doesn't work very well on Mac. It's always the same story every time an update comes out with people complaining about having "bricked" their cameras and 99% of the time they're Mac users.

No, it's not okay, and no, it's not acceptable, but for ****s sake, PLEASE don't use it. You know it has issues, and you know it will most likely fail.

Just bite the bullet and go borrow someone's Windows computer to update. Please. You'll save yourself from a lot of pain.
This I've yet to get a FW update to even recognise my A6000 thus far. Although it is a v1 mac pro hacked to run newer OSX versions
 
Well I always said Sony's approach to firmware upgrades was weak and problematic.
No, your reading of instructions and system requirements is weak and problematic.

XP SP2 is NOT a supported OS to upgrade your camera. Stop blaming others for your failings.
You need to read better. I am the OP and never said I used XP. I used a Mac with the latest OS stated on the Sony Instructions. You comment is both arrogant and condescending.
Okay, seriously people.

EVERYONE who's been around for a while knows Sony firmware updater doesn't work very well on Mac. It's always the same story every time an update comes out with people complaining about having "bricked" their cameras and 99% of the time they're Mac users.

No, it's not okay, and no, it's not acceptable, but for ****s sake, PLEASE don't use it. You know it has issues, and you know it will most likely fail.

Just bite the bullet and go borrow someone's Windows computer to update. Please. You'll save yourself from a lot of pain.
Sorry but I've just done THREE Firmware updates (v1.00 to v1.20 then v1.20 to v1.21 then v1.21 to v2.00) on a MacBook Pro Retina 2015 model and all went absoutely smoothly.
 
Well I always said Sony's approach to firmware upgrades was weak and problematic.
No, your reading of instructions and system requirements is weak and problematic.

XP SP2 is NOT a supported OS to upgrade your camera. Stop blaming others for your failings.
You need to read better. I am the OP and never said I used XP. I used a Mac with the latest OS stated on the Sony Instructions. You comment is both arrogant and condescending.
Okay, seriously people.

EVERYONE who's been around for a while knows Sony firmware updater doesn't work very well on Mac. It's always the same story every time an update comes out with people complaining about having "bricked" their cameras and 99% of the time they're Mac users.

No, it's not okay, and no, it's not acceptable, but for ****s sake, PLEASE don't use it. You know it has issues, and you know it will most likely fail.

Just bite the bullet and go borrow someone's Windows computer to update. Please. You'll save yourself from a lot of pain.
If using a Mac is problematic and Sony can't get it to work reliably there are several options.

1. ) Sony can convert their firmware upgrade process to putting file o the SD card and then doing the upgrade from their (Like Fuji, Canon, Nikon, anybody else?). This would work for people who don't own a laptop but only a tablet as well.

2.) Tell people on their official site that Mac's are not supported. This will prevent people from trying
But they ARE supported.. and it says so on the site... AND it clearly gives both Win and Mac separate Update files to Download.. so where do you get that from ??
3.) Buy a different camera that works with the Laptop/Desktop products I bought.

4.) Finding a PC will be my last option but since I will do 3 before 4. This won't be an issue

This is 2015 people. Its not like the Mac came out this year. Apple may not be the largest laptop supplier but they are the largest supplier of computer based device when you now add tablets iand phones in.

What if Apple said that tethering or wi-fi control does not work for Sony cameras with an iPad or iPhone? That might affect Sony's ability to sell cameras to Apple customers if they couldn't like support for those devices.

My personal recommendation is either #1 above or for Sony to get off its rear end, call up Apple, send a developer to them and debug their Mac OS software (or rewrite a version for the Mac OS) and tell him he can't come back until it works.

Just one humble, insignificant customer's feedback.
 
Well I always said Sony's approach to firmware upgrades was weak and problematic.
No, your reading of instructions and system requirements is weak and problematic.

XP SP2 is NOT a supported OS to upgrade your camera. Stop blaming others for your failings.
You need to read better. I am the OP and never said I used XP. I used a Mac with the latest OS stated on the Sony Instructions. You comment is both arrogant and condescending.
Okay, seriously people.

EVERYONE who's been around for a while knows Sony firmware updater doesn't work very well on Mac. It's always the same story every time an update comes out with people complaining about having "bricked" their cameras and 99% of the time they're Mac users.

No, it's not okay, and no, it's not acceptable, but for ****s sake, PLEASE don't use it. You know it has issues, and you know it will most likely fail.

Just bite the bullet and go borrow someone's Windows computer to update. Please. You'll save yourself from a lot of pain.
If using a Mac is problematic and Sony can't get it to work reliably there are several options.

1. ) Sony can convert their firmware upgrade process to putting file o the SD card and then doing the upgrade from their (Like Fuji, Canon, Nikon, anybody else?). This would work for people who don't own a laptop but only a tablet as well.

2.) Tell people on their official site that Mac's are not supported. This will prevent people from trying
But they ARE supported.. and it says so on the site... AND it clearly gives both Win and Mac separate Update files to Download.. so where do you get that from ??
3.) Buy a different camera that works with the Laptop/Desktop products I bought.

4.) Finding a PC will be my last option but since I will do 3 before 4. This won't be an issue

This is 2015 people. Its not like the Mac came out this year. Apple may not be the largest laptop supplier but they are the largest supplier of computer based device when you now add tablets iand phones in.

What if Apple said that tethering or wi-fi control does not work for Sony cameras with an iPad or iPhone? That might affect Sony's ability to sell cameras to Apple customers if they couldn't like support for those devices.

My personal recommendation is either #1 above or for Sony to get off its rear end, call up Apple, send a developer to them and debug their Mac OS software (or rewrite a version for the Mac OS) and tell him he can't come back until it works.

Just one humble, insignificant customer's feedback.
 

Keyboard shortcuts

Back
Top