Sears and Sony extended policy

I am confused. I thought the Sears policy was for 1yr from the date of purchase. Or do they have a one and also a 2yr. This is really importamt to me.

My 707 bit the dust and my policy was 1yr from the date of purchase would be March 10,2003( I purchased it March 10 2002) It is of course July 3, 2003 so I assume I am out of luck.
But if it is a year after the Sony year then I am o:k.

I was really puzzled since Sony's is a year parts and you pay for labor. So I figured the justification for Sears policy is you have no cost except the policy cost and you exchange cameras. Is that the way Sears justifies the policy,

Before I went back and looked at the policy I thought it went into effect when the Sony one was over. But it says 1yr from date of purchase is that an extended policy?
Please help me understand this,
Mel

I got mine from Sears and think I got the 2 year. The way he explained it to me was it started when I bought it. So instead of me shipping it off to Sony I can bring it in to any Sears store in the U.S. They will replace it if they can't fix it.

If it took effect after the Sony warrantee I would have to ship it to Sony instead of bringing it to Sears for the first year. That wouldn't make sense.

Sony has a limited warrantee too. I don't think you get a year. I thought you a get a couple months for certain things and then a year for the rest.

Melicent Brams said:

I am confused. I thought the Sears policy was for 1yr from the date
of purchase. Or do they have a one and also a 2yr. This is really
importamt to me.
My 707 bit the dust and my policy was 1yr from the date of purchase
would be March 10,2003( I purchased it March 10 2002) It is of
course July 3, 2003 so I assume I am out of luck.
But if it is a year after the Sony year then I am o:k.
I was really puzzled since Sony's is a year parts and you pay for
labor. So I figured the justification for Sears policy is you have
no cost except the policy cost and you exchange cameras. Is that
the way Sears justifies the policy,
Before I went back and looked at the policy I thought it went into
effect when the Sony one was over. But it says 1yr from date of
purchase is that an extended policy?
Please help me understand this,
Mel

Click to expand...

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Michael Jones said:

If it took effect after the Sony warrantee I would have to ship it
to Sony instead of bringing it to Sears for the first year. That
wouldn't make sense.
Sony has a limited warrantee too. I don't think you get a year. I
thought you a get a couple months for certain things and then a
year for the rest.

Melicent Brams said:

I am confused. I thought the Sears policy was for 1yr from the date
of purchase. Or do they have a one and also a 2yr. This is really
importamt to me.
My 707 bit the dust and my policy was 1yr from the date of purchase
would be March 10,2003( I purchased it March 10 2002) It is of
course July 3, 2003 so I assume I am out of luck.
But if it is a year after the Sony year then I am o:k.
I was really puzzled since Sony's is a year parts and you pay for
labor. So I figured the justification for Sears policy is you have
no cost except the policy cost and you exchange cameras. Is that
the way Sears justifies the policy,
Before I went back and looked at the policy I thought it went into
effect when the Sony one was over. But it says 1yr from date of
purchase is that an extended policy?
Please help me understand this,
Mel

Click to expand...

--
Michael Jones
Join the Infrared Ultraviolet Photography Group:
http://groups.yahoo.com/group/Digital_IR_UV_Photography_Tech
Join the DSC-V1 group
http://groups.yahoo.com/group/DSC-V1
Download McPic Photo Viewer (FREE) with IR Colorizer!:
http://www.customvb.net/sw/mcpic/mcpic.shtml

Click to expand...

--I just purchased a 717 from Sears . I asked about the replacement coverage and received the brochure. It states "If the manufacturers warranty is 90 days labor, one (1) year parts, this MRA would provide one (1) year, 3months of coverage from the date of purchase." This is what the Sony warranty is 90/1yr. I don't know if that applied when you bought yours, but that is the current language.

Also, the cost seemed rather steep at $120. Anyone else get quoted this price?

Any way I paid for it with my Mastercard that doubles the manufacturers warranty. Not the same as replacement coverage but not bad.
Stan G1

Okay here's the scoop on the policy vs. what happens in the store and your options:

First off Stan is correct, per the policy the Sears guarantee extends the manufacturer's LABOR warranty by exactly one year. You get an exchange guarantee that is good for exactly 15 months.

That was the policy, in brief. What happens in reality...

Your quoted 2 years at the register because most of the salespeople think that Sony's manufacturer's warranties are 1 year labor, 1 year parts. If that was the case (and that is what the salesman thinks because he/she just quoted you 2 years) then your entitled to it.

They WILL exchange product beyond the 15 months, trust me, I worked there and did it all the time. You know why I did it?? Keep the customer coming back.

One last thing, if someone calls you on it simply point to the "Satisfaction Guaranteed" signs all over the store.

Bottom line is unlike Circuit City or Best Buy they choose not to print the terms of the warranty agreement on the reciept when you buy said warranty.

Okay, so the Reader's Digest version .. take it back in there and tell them you are needing to leverage your TWO YEAR warranty. They won't give you grief. If they fuss, point out the signs all over the place that say "Satisfaction Guaranteed", If your STILL given a hassle ask for the number to corporate HQ, they will honor their agreement, verbal or otherwise.

Go get your camera switched out! They should even-exchane you for a 717. If they try to charge you more you need to object to that - rather strenuously!

Good fortune (not luck here),

Stever

Stan G1 said:

Michael Jones said:

If it took effect after the Sony warrantee I would have to ship it
to Sony instead of bringing it to Sears for the first year. That
wouldn't make sense.
Sony has a limited warrantee too. I don't think you get a year. I
thought you a get a couple months for certain things and then a
year for the rest.

Melicent Brams said:

I am confused. I thought the Sears policy was for 1yr from the date
of purchase. Or do they have a one and also a 2yr. This is really
importamt to me.
My 707 bit the dust and my policy was 1yr from the date of purchase
would be March 10,2003( I purchased it March 10 2002) It is of
course July 3, 2003 so I assume I am out of luck.
But if it is a year after the Sony year then I am o:k.
I was really puzzled since Sony's is a year parts and you pay for
labor. So I figured the justification for Sears policy is you have
no cost except the policy cost and you exchange cameras. Is that
the way Sears justifies the policy,
Before I went back and looked at the policy I thought it went into
effect when the Sony one was over. But it says 1yr from date of
purchase is that an extended policy?
Please help me understand this,
Mel

Click to expand...

--
Michael Jones
Join the Infrared Ultraviolet Photography Group:
http://groups.yahoo.com/group/Digital_IR_UV_Photography_Tech
Join the DSC-V1 group
http://groups.yahoo.com/group/DSC-V1
Download McPic Photo Viewer (FREE) with IR Colorizer!:
http://www.customvb.net/sw/mcpic/mcpic.shtml

Click to expand...

--I just purchased a 717 from Sears . I asked about the replacement
coverage and received the brochure. It states "If the manufacturers
warranty is 90 days labor, one (1) year parts, this MRA would
provide one (1) year, 3months of coverage from the date of
purchase." This is what the Sony warranty is 90/1yr. I don't know
if that applied when you bought yours, but that is the current
language.

Also, the cost seemed rather steep at $120. Anyone else get quoted
this price?

Any way I paid for it with my Mastercard that doubles the
manufacturers warranty. Not the same as replacement coverage but
not bad.
Stan G1

Click to expand...

--
...they don't qualify as 'galleries' but http://www.fotki.com/pukrat

Stan G1 said:

--I just purchased a 717 from Sears . I asked about the replacement
coverage and received the brochure. It states "If the manufacturers
warranty is 90 days labor, one (1) year parts, this MRA would
provide one (1) year, 3months of coverage from the date of
purchase." This is what the Sony warranty is 90/1yr. I don't know
if that applied when you bought yours, but that is the current
language.

Also, the cost seemed rather steep at $120. Anyone else get quoted
this price?

Click to expand...

I just picked up the 717 from Sears a few days ago. They charged about $93 for the replacement warranty (they said it was two years from date of purchase). The cost may depend on the selling price. I happened to have a photo mag with me that had a $640 price at several of the Brooklyn sleazy stores. This was good enough for the Sears guy (Chicago) and after the 10% discount, I bought it for $624.

Thanks Stever! That explained everything....except one question I have:

If I just bought a V1 w/ 2yr warranty.... and in 9 months something new and better comes out, can I go in and tell them my V1 is acting up and upgrade to the latest and greatest - even if the V1 is still available? And if so, what would the cost to me be? the difference of V1 purchase price and cost of new camera? Or would I be stuck with just a replacement V1?

thanks in advance

Stever said:

Okay here's the scoop on the policy vs. what happens in the store
and your options:

First off Stan is correct, per the policy the Sears guarantee
extends the manufacturer's LABOR warranty by exactly one year. You
get an exchange guarantee that is good for exactly 15 months.

That was the policy, in brief. What happens in reality...

Your quoted 2 years at the register because most of the salespeople
think that Sony's manufacturer's warranties are 1 year labor, 1
year parts. If that was the case (and that is what the salesman
thinks because he/she just quoted you 2 years) then your entitled
to it.

They WILL exchange product beyond the 15 months, trust me, I worked
there and did it all the time. You know why I did it?? Keep the
customer coming back.

One last thing, if someone calls you on it simply point to the
"Satisfaction Guaranteed" signs all over the store.

Bottom line is unlike Circuit City or Best Buy they choose not to
print the terms of the warranty agreement on the reciept when you
buy said warranty.

Okay, so the Reader's Digest version .. take it back in there and
tell them you are needing to leverage your TWO YEAR warranty. They
won't give you grief. If they fuss, point out the signs all over
the place that say "Satisfaction Guaranteed", If your STILL given a
hassle ask for the number to corporate HQ, they will honor their
agreement, verbal or otherwise.

Go get your camera switched out! They should even-exchane you for
a 717. If they try to charge you more you need to object to that -
rather strenuously!

Good fortune (not luck here),

Stever

Click to expand...

migla9 said:

I just picked up the 717 from Sears a few days ago. They charged
about $93 for the replacement warranty (they said it was two years
from date of purchase). The cost may depend on the selling price.
I happened to have a photo mag with me that had a $640 price at
several of the Brooklyn sleazy stores. This was good enough for
the Sears guy (Chicago) and after the 10% discount, I bought it for
$624.

Click to expand...

This is also what they did for me. I specifically asked if the 2-year MRA agreement was on top of Sony's warranty or whether it replaced it, and they said it replaced it. As someone else mentioned before on one of these message boards, there are two plans: Merchandise Replacement Agreement and Product Protection Policy (or something like that).

The MRA is the good one, where they will just replace your camera with a brand-new one if anything happens to it within 2 years of purchase.

The PPP is the one where they offer to repair it or send it to Sony if anything happens to it. I think this is the one that is supposed to augment the Sony warranty (rather than replace it).

And don't forget to buy your "Guaranteed for life" hand tools while you're there.

Rob

Rob:

You have it backwards my friend...

You bought a PPP Product Protection Plan, that is the one that guets your unit replaced.

The MA = Maintenance Agreement, that one gets your unit fixed or maintained yearly.

The PPP is 15% of the purchase price and extends the manufacturer's warranty by 1 year. You get 15 months with Sony (even if they told you 2 years). I posted all this in another thread a few days ago.

Stever

tarsoniz said:

This is also what they did for me. I specifically asked if the
2-year MRA agreement was on top of Sony's warranty or whether it
replaced it, and they said it replaced it. As someone else
mentioned before on one of these message boards, there are two
plans: Merchandise Replacement Agreement and Product Protection
Policy (or something like that).

The MRA is the good one, where they will just replace your camera
with a brand-new one if anything happens to it within 2 years of
purchase.

The PPP is the one where they offer to repair it or send it to Sony
if anything happens to it. I think this is the one that is
supposed to augment the Sony warranty (rather than replace it).

And don't forget to buy your "Guaranteed for life" hand tools while
you're there.

Rob

Click to expand...

--
...they don't qualify as 'galleries' but http://www.fotki.com/pukrat

Hi Stever,
Thanks for the clarification !

I am about to purchase a camera and wish to purchase the PPP. In circuit city, it is called City Protection Plan right ?
http://www.circuitcity.com/cs_contentdisplay.jsp?c=1&b=g&incat=11068

In Compusa, they also have this plan called technology assurance program :
http://www.compusa.com/tech_services/warranties.asp

But I wonder how much would they charge ? and did you mention among all, Sears protection plan is the best ?

How about the MACK warranty from complus :

http://www.compuplus.com/insidepage.php3?sid=5mt5s8ba37j7lt1&id=830&track=searchViewed#moreinfo

MACK would be good as I can buy from any online store (e.g. newegg.com) and purchase extended warranty from MACK.

Thanks !

Stever said:

You have it backwards my friend...

You bought a PPP Product Protection Plan, that is the one that
guets your unit replaced.

The MA = Maintenance Agreement, that one gets your unit fixed or
maintained yearly.

The PPP is 15% of the purchase price and extends the manufacturer's
warranty by 1 year. You get 15 months with Sony (even if they told
you 2 years). I posted all this in another thread a few days ago.

Stever

Stever46789 said:

This is also what they did for me. I specifically asked if the
2-year MRA agreement was on top of Sony's warranty or whether it
replaced it, and they said it replaced it. As someone else
mentioned before on one of these message boards, there are two
plans: Merchandise Replacement Agreement and Product Protection
Policy (or something like that).

The MRA is the good one, where they will just replace your camera
with a brand-new one if anything happens to it within 2 years of
purchase.

The PPP is the one where they offer to repair it or send it to Sony
if anything happens to it. I think this is the one that is
supposed to augment the Sony warranty (rather than replace it).

And don't forget to buy your "Guaranteed for life" hand tools while
you're there.

Rob

Click to expand...

--
...they don't qualify as 'galleries' but http://www.fotki.com/pukrat

Click to expand...

Stever said:

Rob:

You have it backwards my friend...

You bought a PPP Product Protection Plan, that is the one that
guets your unit replaced.

The MA = Maintenance Agreement, that one gets your unit fixed or
maintained yearly.

The PPP is 15% of the purchase price and extends the manufacturer's
warranty by 1 year. You get 15 months with Sony (even if they told
you 2 years). I posted all this in another thread a few days ago.

Stever

Click to expand...

Hi Stever,

Thanks for the info. My brochure actually calls it the "Merchandise Replacement Agreement" and "MRA" instead.

I remembered seeing people talk about the PPP elsewhere, and I thought that's what the salesperson called the other plan, so I figured that one was the agreement in which Sears would repair the product rather than replace it. Maybe the names are different depending on where you live, or maybe they just changed the names when they printed a newer set of brochures.

Then again, maybe some evildoer at Sears is executing a diabolical plot to sell maintanance agreements instead of replacement agreements by having two very similar acronyms (MA and MRA).

Rob

Sienna said:

Hi Stever,
Thanks for the clarification !
I am about to purchase a camera and wish to purchase the PPP. In
circuit city, it is called City Protection Plan right ?
http://www.circuitcity.com/cs_contentdisplay.jsp?c=1&b=g&incat=11068

In Compusa, they also have this plan called technology assurance
program :
http://www.compusa.com/tech_services/warranties.asp

But I wonder how much would they charge ? and did you mention among
all, Sears protection plan is the best ?

How about the MACK warranty from complus :

http://www.compuplus.com/insidepage.php3?sid=5mt5s8ba37j7lt1&id=830&track=searchViewed#moreinfo

MACK would be good as I can buy from any online store (e.g.
newegg.com) and purchase extended warranty from MACK.

Thanks !

Click to expand...

Just about only thing the Sears plan doesn't cover on your camera for those two years is theft. From the back of the brochure:

"If you need a replacement due to defects, workmanship, even normal wear and tear, we'll replace it! Just bring the product, this booklet, and your sales receipt to your nearest Sears retail store."

The bottom left corner of the back says "Reorder #4438" and "MRA Rev. 05/02."

It actually says that Sears won't replace the camera if it's damaged from something other than normal wear and tear (e.g., you dropped it in a lake), but reportedly all they really care about is making you happy. It's a very good idea to cover your camera on the inland marine portion of your homeowner's/renter's insurance just in case it's stolen or you get very unlucky and the nice people at Sears decide to enforce the MRA policies exactly how they're written.

Rob

When I needed to return my 707 there was a lot of confusion among the salespeople about whether I had purchased the MA or PPP. After being told I had to send it to the sears service center I finally talked with a manager. Sears has no way to service these Sony cameras and the true thing to buy is the PPP which is 15 months. They were more confused than I was but they replaced my camera with no hassles once we sorted through it.
Teresa

Stever said:

You have it backwards my friend...

You bought a PPP Product Protection Plan, that is the one that
guets your unit replaced.

The MA = Maintenance Agreement, that one gets your unit fixed or
maintained yearly.

The PPP is 15% of the purchase price and extends the manufacturer's
warranty by 1 year. You get 15 months with Sony (even if they told
you 2 years). I posted all this in another thread a few days ago.

Stever

Stever46789 said:

This is also what they did for me. I specifically asked if the
2-year MRA agreement was on top of Sony's warranty or whether it
replaced it, and they said it replaced it. As someone else
mentioned before on one of these message boards, there are two
plans: Merchandise Replacement Agreement and Product Protection
Policy (or something like that).

The MRA is the good one, where they will just replace your camera
with a brand-new one if anything happens to it within 2 years of
purchase.

The PPP is the one where they offer to repair it or send it to Sony
if anything happens to it. I think this is the one that is
supposed to augment the Sony warranty (rather than replace it).

And don't forget to buy your "Guaranteed for life" hand tools while
you're there.

Rob

Click to expand...

--
...they don't qualify as 'galleries' but http://www.fotki.com/pukrat

Click to expand...

Sienna:

Problem is I really don't know the details behind any of those other plans offered by anyone aside from Sears.

I do know that Sears will sap out your camera, but most other companies will require you to have your camera sent in for service. This alone is the kicker for me.

I would read up on all the details before making a final decision though.

Stever

P.S. The Mack warranty scares me, if it looks to good to be true (price is amazing) it probably is.

Sienna said:

In Compusa, they also have this plan called technology assurance
program :
http://www.compusa.com/tech_services/warranties.asp

But I wonder how much would they charge ? and did you mention among
all, Sears protection plan is the best ?

How about the MACK warranty from complus :

http://www.compuplus.com/insidepage.php3?sid=5mt5s8ba37j7lt1&id=830&track=searchViewed#moreinfo

MACK would be good as I can buy from any online store (e.g.
newegg.com) and purchase extended warranty from MACK.

Thanks !

Stever said:

You have it backwards my friend...

You bought a PPP Product Protection Plan, that is the one that
guets your unit replaced.

The MA = Maintenance Agreement, that one gets your unit fixed or
maintained yearly.

The PPP is 15% of the purchase price and extends the manufacturer's
warranty by 1 year. You get 15 months with Sony (even if they told
you 2 years). I posted all this in another thread a few days ago.

Stever

Sienna said:

This is also what they did for me. I specifically asked if the
2-year MRA agreement was on top of Sony's warranty or whether it
replaced it, and they said it replaced it. As someone else
mentioned before on one of these message boards, there are two
plans: Merchandise Replacement Agreement and Product Protection
Policy (or something like that).

The MRA is the good one, where they will just replace your camera
with a brand-new one if anything happens to it within 2 years of
purchase.

The PPP is the one where they offer to repair it or send it to Sony
if anything happens to it. I think this is the one that is
supposed to augment the Sony warranty (rather than replace it).

And don't forget to buy your "Guaranteed for life" hand tools while
you're there.

Rob

Click to expand...

--
...they don't qualify as 'galleries' but http://www.fotki.com/pukrat

Click to expand...

Click to expand...

--
...they don't qualify as 'galleries' but http://www.fotki.com/pukrat

Nah, they probably just re-named it. It does say "replacement", and that's what you want it to say!

Peace T,

Stever

tarsoniz said:

Stever said:

Rob:

You have it backwards my friend...

You bought a PPP Product Protection Plan, that is the one that
guets your unit replaced.

The MA = Maintenance Agreement, that one gets your unit fixed or
maintained yearly.

The PPP is 15% of the purchase price and extends the manufacturer's
warranty by 1 year. You get 15 months with Sony (even if they told
you 2 years). I posted all this in another thread a few days ago.

Stever

Click to expand...

Hi Stever,

Thanks for the info. My brochure actually calls it the
"Merchandise Replacement Agreement" and "MRA" instead.

I remembered seeing people talk about the PPP elsewhere, and I
thought that's what the salesperson called the other plan, so I
figured that one was the agreement in which Sears would repair the
product rather than replace it. Maybe the names are different
depending on where you live, or maybe they just changed the names
when they printed a newer set of brochures.

Then again, maybe some evildoer at Sears is executing a diabolical
plot to sell maintanance agreements instead of replacement
agreements by having two very similar acronyms (MA and MRA).

Rob

Click to expand...

--
...they don't qualify as 'galleries' but http://www.fotki.com/pukrat

Well then the salesfolks weren't with it or brand new.

The Point of Sale system will only show you the plans you can sell on a particular item, it removes any "decision" the salesperson might have to make so only the right warranties are sold with that product.

Glad you got that sorted out!

Stever

Teresa said:

Stever said:

You have it backwards my friend...

You bought a PPP Product Protection Plan, that is the one that
guets your unit replaced.

The MA = Maintenance Agreement, that one gets your unit fixed or
maintained yearly.

The PPP is 15% of the purchase price and extends the manufacturer's
warranty by 1 year. You get 15 months with Sony (even if they told
you 2 years). I posted all this in another thread a few days ago.

Stever

Teresa51867 said:

This is also what they did for me. I specifically asked if the
2-year MRA agreement was on top of Sony's warranty or whether it
replaced it, and they said it replaced it. As someone else
mentioned before on one of these message boards, there are two
plans: Merchandise Replacement Agreement and Product Protection
Policy (or something like that).

The MRA is the good one, where they will just replace your camera
with a brand-new one if anything happens to it within 2 years of
purchase.

The PPP is the one where they offer to repair it or send it to Sony
if anything happens to it. I think this is the one that is
supposed to augment the Sony warranty (rather than replace it).

And don't forget to buy your "Guaranteed for life" hand tools while
you're there.

Rob

Click to expand...

--
...they don't qualify as 'galleries' but http://www.fotki.com/pukrat

Click to expand...

--

Click to expand...

--
...they don't qualify as 'galleries' but http://www.fotki.com/pukrat

Stever,

Thank you for your elaboration on this issue. When I bought my 717 in April, I too was told that the return policy was good for two years from date of purchase. Also, the salesman said that all I needed was the receipt.

In reading your (and other posts), I found out I should have been given a booklet along with it.

Back to the Sears store with receipt in hand where I was told (and shown in print in the booklet) exactly what you said about it being for 1 year after the 90 p&l warrenty was up.

When I commented that I was told it was for two full years, the response was 'the associate that sold it to me was new & wasn't there anymore anyway'.

I am in the process of writing a note to the store manager expressing my concern. I have no problem with a salesperson making a mistake... but I sure would have been irate if I had gone back in 18 months for a replacement and had been told I was out of luck!
Thanks again,
Jim

Stever said:

Okay here's the scoop on the policy vs. what happens in the store
and your options:

First off Stan is correct, per the policy the Sears guarantee
extends the manufacturer's LABOR warranty by exactly one year. You
get an exchange guarantee that is good for exactly 15 months.

That was the policy, in brief. What happens in reality...

Your quoted 2 years at the register because most of the salespeople
think that Sony's manufacturer's warranties are 1 year labor, 1
year parts. If that was the case (and that is what the salesman
thinks because he/she just quoted you 2 years) then your entitled
to it.

They WILL exchange product beyond the 15 months, trust me, I worked
there and did it all the time. You know why I did it?? Keep the
customer coming back.

One last thing, if someone calls you on it simply point to the
"Satisfaction Guaranteed" signs all over the store.

Click to expand...

Jim:

Couldn't agree more with you! I would do exactly as you've planned.

Stever

Jim Beattie said:

Stever said:

Okay here's the scoop on the policy vs. what happens in the store
and your options:

First off Stan is correct, per the policy the Sears guarantee
extends the manufacturer's LABOR warranty by exactly one year. You
get an exchange guarantee that is good for exactly 15 months.

That was the policy, in brief. What happens in reality...

Your quoted 2 years at the register because most of the salespeople
think that Sony's manufacturer's warranties are 1 year labor, 1
year parts. If that was the case (and that is what the salesman
thinks because he/she just quoted you 2 years) then your entitled
to it.

They WILL exchange product beyond the 15 months, trust me, I worked
there and did it all the time. You know why I did it?? Keep the
customer coming back.

One last thing, if someone calls you on it simply point to the
"Satisfaction Guaranteed" signs all over the store.

Click to expand...

Click to expand...

--
...they don't qualify as 'galleries' but http://www.fotki.com/pukrat