Did you ever check on their website order status "system" to see if the system showed your order cancelled? I cancelled back on 6/16 at 6:32pm. Within 2 days, my order status showed cancelled. I printed the page off to keep. That's not to say the Dell camera won't be on my porch when I get home, but it should be enough proof to get them to take the camera back at no expense to me.
I yelled for about 20 minutes to two different people to get them to cancel my order. I had to call the sales line because the order status option on their call distribution system is utterly useless. When the first person told me she'd have to forward my request to another department for cancellation, and that it would take at least 3 days to process, I screamed for a supervisor. It took 5 minutes to take my order. It shouldn't take 3 days to cancel it. After claiming there weren't any supervisors there, I asked to speak to somebody ANYBODY, even in another department. I got Fernando. After unloading him about my and others' experience with Dell, he ran the cancellation through. I told him that I BETTER NOT see that camera on my porch in three weeks---(oooohhh, scary customer
Anyway the order shows up as cancelled on the website.
I do wish you luck. Bottom line you have the V1. I wound up ordering my V1 from eCost and I LOVE IT!!!
Take care,
David
I yelled for about 20 minutes to two different people to get them to cancel my order. I had to call the sales line because the order status option on their call distribution system is utterly useless. When the first person told me she'd have to forward my request to another department for cancellation, and that it would take at least 3 days to process, I screamed for a supervisor. It took 5 minutes to take my order. It shouldn't take 3 days to cancel it. After claiming there weren't any supervisors there, I asked to speak to somebody ANYBODY, even in another department. I got Fernando. After unloading him about my and others' experience with Dell, he ran the cancellation through. I told him that I BETTER NOT see that camera on my porch in three weeks---(oooohhh, scary customer
Anyway the order shows up as cancelled on the website.I do wish you luck. Bottom line you have the V1. I wound up ordering my V1 from eCost and I LOVE IT!!!
Take care,
David
