Getting a US Canon 10d fixed in Europe

Blaise06 · Jun 25, 2003

Hi,

Has any European who has purchased a 10d in USA tried getting it fixed in Europe?

I see French Canon says you need to take it back to your dealer, but what if the dealer is in the US?

Have you tried claiming an International Warranty directly at Canon?

Thanks!

Lancelot · Jun 25, 2003

My European 10d has a european warranty only

All that seems a bit stupid from them (sigma provide international warranty!) and you need to send back your 10d to the us to have it fixed.

Blaise06 said:
Hi,

Has any European who has purchased a 10d in USA tried getting it
fixed in Europe?

I see French Canon says you need to take it back to your dealer,
but what if the dealer is in the US?

Have you tried claiming an International Warranty directly at Canon?

Thanks!

Stefan Schott · Jun 25, 2003

See http://forums.dpreview.com/forums/read.asp?forum=1019&message=5421677

It will be necessary to call all European Canon subsidaries individually because they all have their own policy.

Greetings
Stefan

Maurice Joubert59901 · Jun 25, 2003

lancelot said:
My European 10d has a european warranty only

All that seems a bit stupid from them (sigma provide international
warranty!) and you need to send back your 10d to the us to have it
fixed.

It's not stupid at all from Canon's point of view.

Canon (as all camera makers) has decided to sell at far higher prices in Europe and would do anything do discourage any attempts from an european customer to buy outside Europe, eg USA where it's cheaper.

That's the reason why there is no international warranty.

Blaise06 · Jun 25, 2003

So - nobody has actually tried this?

Maybe calling Canon US and asking them to convince their European counterparts to accept yr Camera would work...?

Blaise06 said:
Hi,

Has any European who has purchased a 10d in USA tried getting it
fixed in Europe?

I see French Canon says you need to take it back to your dealer,
but what if the dealer is in the US?

Have you tried claiming an International Warranty directly at Canon?

Thanks!

Stefan Schott · Jun 25, 2003

Blaise06 said:
So - nobody has actually tried this?

As I tried to point out earlier, the term "Europe" in your original question must be specified since all European subsidaries may have different policies. Also the policies for camera bodies may or may not differ from the policies regarding lenses. You just cannot generalize this issue.

Greetings
Stefan

Blaise06 · Jun 26, 2003

OK,

I'm thinking of France specifically. Any experience here?

Stefan Schott said:
Blaise06 said:

So - nobody has actually tried this?

Click to expand...

As I tried to point out earlier, the term "Europe" in your original
question must be specified since all European subsidaries may have
different policies. Also the policies for camera bodies may or may
not differ from the policies regarding lenses. You just cannot
generalize this issue.

Greetings
Stefan

Nick Lehmann · Jun 26, 2003

...but they DONT HAVE to fix your camera anywhere in europe, because you have only a US warranty on your camera. I think they will not repair it. With lenses it is diffrent they come with international warranty.

Nick

Blaise06 said:
I'm thinking of France specifically. Any experience here?

Stefan Schott said:

Blaise06 said:

So - nobody has actually tried this?

Click to expand...

As I tried to point out earlier, the term "Europe" in your original
question must be specified since all European subsidaries may have
different policies. Also the policies for camera bodies may or may
not differ from the policies regarding lenses. You just cannot
generalize this issue.

Greetings
Stefan

Click to expand...

--

Sometimes Slicknick, sometimes not so Slicknick
http://www.pbase.com/slick11nick/

plind · Jun 26, 2003

Blaise,

I haven't had to try this yet, but I've done some research on this topic before buying my 10D in the US too. Basically you have two options:

1. Send it back to the US for in-warranty repair; you'll have to pay for the shipping charges yourself. Check with the US store to see how they prefer to handle this.

2. Send it to the Canon France service center to get it repaired; if you're very lucky, they won't charge you (because they decide to honor the US warranty anyway), but most likely you will just have to pay for the repair.

So it's either shipping costs or repair costs.

Pascal.

RSD · Jun 26, 2003

Emailed Canon US who stated that the camera would not be repaired abroad as it is only a US warranty so dont expect too much.

Blaise06 said:
Hi,

Has any European who has purchased a 10d in USA tried getting it
fixed in Europe?

I see French Canon says you need to take it back to your dealer,
but what if the dealer is in the US?

Have you tried claiming an International Warranty directly at Canon?

Thanks!

Stefan Schott · Jun 26, 2003

Blaise06 said:
OK,

I'm thinking of France specifically. Any experience here?

Sorry, I don't. But a two-minute phone call will answer your question once and for all.

Good luck!

Salute
Stefan

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Getting a US Canon 10d fixed in Europe

Blaise06

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Lancelot

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Stefan Schott

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Maurice Joubert59901

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Blaise06

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Stefan Schott

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Blaise06

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Nick Lehmann

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plind

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RSD

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Stefan Schott

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