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Is Mellissa from Dell out here?

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see, the problem is that there are those out there who think like this:

"I have and will continue to buy from Dell because of people like you!!" referring to Melissa. People will continue to Order from Dell because in this particular instance, for example, time wasn't a factor for them and they could care less about being lied to by Dell or Melissa. To me, that just a slap in face by Dell and their representative.

I completely unstand those that say (1) time doesn't matter, (2) a lie here or there doesn't matter as long as the product comes, and (3) the price is just to good to pass up. If that's the case, order away!!! But I just can't grasp the concept of continuing to buy from someone that OBVIOUSLY had to know she was not providing accurate information. If you read the posts and look at all the info, it is blantantly obvious that Melissa knew what she was doing (especially when you compare it to what other Dell representatives told other pruchases).
ColnagoFE said:
Shutter said:
Dell is a big company. The bank of sales cubicles is not outside
the warehouse door. I'm sure she can't just walk over and take a
look. She can only relay what's she's told. If she doubts what
she's been told, what's she supposed to do?

People need to feed their families, and it seems she is doing the
best she can. I can't believe you got a response in the first
place and that she is making an effort to explain the situation.

Kudos to Melissa.
Greg Gebhardt said:
MelissaTheCameraGirl1 said:
Dear Greg and all,

Let me start again by saying I am not writing officially as a Dell
spokesperson. Just as an individual.

I will tell you from my heart that I do not in any way make a
practice of lying to people. I am honest with the information that
I am given.

I try very hard to follow up and meet the needs of the people I
assist in my job. I have returned every single phone call that I
have received messages to call. I even went out of my way and made
35 phone calls the day I first received an ETA on the ship date. I
am not required to do that, but I care and wanted people to know.

This is how I get and keep long-standing loyal customers, and would
not in any way set out to deceive a single soul. Again, I can only
give the information fed to me by my computer.

I am a hard-working individual with a family to support. Please be
patient, as I have said, in cases with a hot item like this we are
dependant on the suppliers to give us the product in the time frame
they promise. I am not in control, nor do I handle the supply and
shipping end of the sale.

It hurts me to be called a liar in a public forum, especially over
an issue that I in no way have responsibility or control oover. If
I have lied I'd like to know how. Let me just say to all I have
spoken to I enjoy doing business with you and am just as
disappointed in you in these developments. I have lost nearly half
the sales due to circumstances beyond my control. I hope you will
not hold it against me personaly for these disappointing results.

I am glad that some of the cameras have shipped and hope to know
soon why others have not.

Happy photographing everybody!

~ Melissa
Click to expand...
--
My only problem is you not admitting that you told me and at least
one other person on this forum that the V1 was in stock and would
be shipped the next day. I do not think that was a system error
but a lie.

Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
Click to expand...
--
Jim Fuglestad
Skill in photography is acquired by practice and not by purchase.
-Percy W. Harris
Our existence is determined by the truths we tell.
Why simply live and let live? Live and help live.
http://www.pbase.com/jfuglestad/galleries
Click to expand...
Click to expand...
 
Such is life. It completely depends on what you want, think and how much time you think you should spend getting what you want.

Patience is one of my few virtues, and that makes me see things in a different light. If you have the 'new product' fever, you are bound to get a bloody nose now and then, as you are likely not to get what you want in the timeframe you have set in your mind.

Other people do not have this 'need' and will be able to stand for longer periods of time without the fancied product. This might be good in some products... as they might show bugs in the first production runs. Right now I'm on it with a 10D, and my patience is still holding pretty well :)

Ultimately, we have some facts:
Fact #1: Melissa did not provide accurate data.

Fact #2: Melissa had no way to make a physical check, so she relayed on system data, that was finally wrong.

Fact #3: The fact that Melissa went out of her way to come here, and post in an enthusiasts forum DOES make her a brave woman.

Fact #4: Fact #3 is independent of the other facts, so I'm not saying that it justifies the other issues. It just IS.

Now, what 'degree of offense' is taken out of Facts #1 and #2 is entirely up to each individual.

Best Regards,
Carlos Ch.
Nauman said:
but she's "brave," that makes things right, doesn't it?. . .LOL
Click to expand...
--
'No change is permanent, but change is.' Rush
'Failure isn't about falling down, failure is staying down.' Marillion.com
http://www.carloschacon.net --- coming soon!
http://www.pbase.com/charlie_17
http://www.photosig.com/go/users/userphotos?id=38489
 
of any photographic item they rely solely on 3rd party entities to fullfill their orders (ingram micro )and those 3rd party companies are not high on camera manufacturers totem poles

these manufacturers would rather deal with b&h first and ingram micro later

(ingram micro is a huge computer parts reseller or wholesaler)
rich correll said:
I side with Greg's opinion (maybe not his harsh words, but then
again I often am guilty of not speaking what I feel).

On that big day this flashed on STF, she did quote to several
individuals that the V1's were in stock -- by the time I got to her
that day with my order, I did a reality check -- "you are telling
people these are in stock, right?" and she replied "uh...., yeah, I
think so..." as a kid does when realizing they are getting in deep
with a lie.

It's my personal opinion from buying WAY too much stuff from online
dealers that she knew full well that even though she saw a date on
her screen, it was actually anyone's guess when Dell would get them
and she played that game to maximize her sales.

She complains she lost half her sales -- yeah well how many did she
retain?
That's the game and she is very good at it.

Course the people who stuck with her got a VERY good price on the
V1 -- so no one got hurt, but let's call a game a game.
--
Rich
Click to expand...
--
beam me up scotty

im giving it all shes got captain
 
I have friend whose second job is to nail deals at Dell and other places and sell on Ebay. He makes a fortune doing that:-)

I mentioned this V-1 fiasco with him, he said that's nothing new with Dell even though he doesn't order over phone much to max his deals by using Ebates links. But he says that so many times he orders something that shows 'Ships in 1 -2 days'. Then a day later his order status shows it will ship almost weeks later. But when he goes to buy that item again, it shows ships in 1-2 days. Looks like they have different supply chain data at storefront and order history levels.

He got used to it and will wait on most occasions as they usually ship it before in most cases. According to him, it's been like that for years now and hasn't changed a bit. I just figure how they are still in business?

Maybe Ebay is keeping Dell Alive!
 
over a misleading company (dell)

b&h has plenty of v1's and p10 in stock
digitx said:
That sould read "ethical or system information issue within Dell."

Darn the multitasking!!!!
Click to expand...
--
beam me up scotty

im giving it all shes got captain
 
The biggest fact of all, "Fact #2" [Melissa had no way to make a physical check, so she relayed on system data, that was finally wrong], is by no means a fact, but rather an assumption that goes against numerous posts on this forum (I agree she couldn't physically check inventory, but why was her system data so positively different from her co-workers?). One example is right in this very thread:
http://forums.dpreview.com/forums/read.asp?forum=1009&message=5281446

There are other threads back when this Dell mess exploded that clearly indicated that Dell reps other than Melissa were not painting the rosey picture Melissa was. That is a FACT that was left out of your fact pattern that is easily confirmed by searching previous posts.
Carlos Chacon said:
Patience is one of my few virtues, and that makes me see things in
a different light. If you have the 'new product' fever, you are
bound to get a bloody nose now and then, as you are likely not to
get what you want in the timeframe you have set in your mind.

Other people do not have this 'need' and will be able to stand for
longer periods of time without the fancied product. This might be
good in some products... as they might show bugs in the first
production runs. Right now I'm on it with a 10D, and my patience
is still holding pretty well :)

Ultimately, we have some facts:
Fact #1: Melissa did not provide accurate data.
Fact #2: Melissa had no way to make a physical check, so she
relayed on system data, that was finally wrong.
Fact #3: The fact that Melissa went out of her way to come here,
and post in an enthusiasts forum DOES make her a brave woman.
Fact #4: Fact #3 is independent of the other facts, so I'm not
saying that it justifies the other issues. It just IS.

Now, what 'degree of offense' is taken out of Facts #1 and #2 is
entirely up to each individual.

Best Regards,
Carlos Ch.
Nauman said:
but she's "brave," that makes things right, doesn't it?. . .LOL
Click to expand...
--
'No change is permanent, but change is.' Rush
'Failure isn't about falling down, failure is staying down.'
Marillion.com
http://www.carloschacon.net --- coming soon!
http://www.pbase.com/charlie_17
http://www.photosig.com/go/users/userphotos?id=38489
Click to expand...
 
When I ordered a P72 from Dell, they told me it would take 3+ weeks to ship. So, thinking that my Dell order was backordered, I ordered the same camera from OfficeMax the next day. Then, when I called Dell back to cancel my order, they told me it had already shipped!

Did Dell lie to me? No, they were simply mistaken. This time it happened that they were able to ship sooner than expected.

Next I tried to cancel the OfficeMax order. They said that is had shipped as well, and that there would be a 20% restocking fee to return the camera, even unopened!

Finally, I called Dell back and explained the situation. The customer service agent I got told me she understood and not to worry, that they would take the camera back and waive the restocking fee, PLUS they sent Airborne Express to pickup the camera at Dell's expense!!!

Just be happy you've got your camera, and you got it sooner than anyone else got one from Dell. Plus, as you've made it clear here, you're quite wealthy, and you've got enough money to buy & sell 100 more V1's if you wanted to. So what's the problem?

Let it go!

Todd
 
Todd Meyers said:
When I ordered a P72 from Dell, they told me it would take 3+ weeks
to ship. So, thinking that my Dell order was backordered, I
ordered the same camera from OfficeMax the next day. Then, when I
called Dell back to cancel my order, they told me it had already
shipped!

Did Dell lie to me? No, they were simply mistaken. This time it
happened that they were able to ship sooner than expected.

Next I tried to cancel the OfficeMax order. They said that is had
shipped as well, and that there would be a 20% restocking fee to
return the camera, even unopened!

Finally, I called Dell back and explained the situation. The
customer service agent I got told me she understood and not to
worry, that they would take the camera back and waive the
restocking fee, PLUS they sent Airborne Express to pickup the
camera at Dell's expense!!!

Just be happy you've got your camera, and you got it sooner than
anyone else got one from Dell. Plus, as you've made it clear here,
you're quite wealthy, and you've got enough money to buy & sell 100
more V1's if you wanted to. So what's the problem?

Let it go!

Todd
Click to expand...
--
Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
 
Nauman said:
It never ceases to amaze me how people think that if a particular
situation or fact scenerio doesn't effect them, it wouldn't effect...
Click to expand...
The word is affect -- with an "A" not an "E" -- good sir.

http://www.google.com/search?hl=en&ie=UTF-8&oe=UTF-8&q=%2B%22affect+or+effect%22

The affect/effect distinction poses a challenge for many writers, but because these words are used so commonly, investing a little time in learning the distinction is well worth it.

Effect (noun): "An effect is a change that is caused in a person or thing by another person or thing" (Collins Cobuild Dictionary, 1990, p. 451); an effect is an outcome, a result, an influence, or a consequence

Hint 1: Effect is close in meaning to "consequence"; note the e's (no a's) in both words: consEquEncE(s) = Effect(s)

Hint 2: Use effect when it is preceded by "an" or "the" or when it is followed by "of" or "on"

Examples:

The policy has had several negative side-effects.
His research focuses on the effects of advertising on children.
The change in the program time appeared to have no effect on attendance.
One positive effect of the program will be increased access to education.

Affect (verb): "If something affects someone or something else, it influences them or causes them to change in some way" (Collins Cobuild Dictionary, 1990, p. 24)

Hint 1: Affect is close in meaning to "act on"; note the a's in both words: Act on = Affect

Hint 2: Use affect when using the suffixes "ed" or "ing" or when using a word like "should," "might," "can," or "will"

Examples:

The new Freedom of Information and Protection of Privacy legislation will affect many aspects of our work.
He is studying how violence on television affects children's behaviors.
I was deeply affected by his remarks.

TO DO: insert the correct form of affect or effect:

Many factors readability–the ease with which a particular piece of writing can be read. For example, the distance between the subject of the sentence and the verb can have an on readability, as can sentence and word length. Even the layout of a document how easily it can be read. Can you suggest other factors that might readability?

A note on less common uses of affect and effect: Just to complicate matters, "effect" can also be used as a verb, meaning to implement (e.g., to effect rapid change) and "affect" has a specialized meaning as a noun referring to an aspect of emotion. These are both fairly formal usages.
 
Nauman said:
and even more "foolhardy" for DELL and Melissa to claim it could
deliver it. Why tag the customer as "foolhardy" when they are only
going by what Dell and Melissa say (after being asked several times
in several different ways).
Click to expand...
By the same token, Dell doesn't stock cameras; they rely on a vendor to fulfil orders. Dell and Melissa are only going by what their supplier (I believe they use Ingram Micro) says. So why tag Melissa as "foolhardy" when she is only going by what Dell's supplier says?
Nauman said:
Btw, don't forget this "DELL problem" wasn't only with the V1 that
"wasn't in the distribution channel yet." I ordered a P10 which
was "in the distribution channel" and received the same
misinformation that V1 buyers got.
Click to expand...
That's nothing new, and it's not exclusive to Dell. Any time a new product comes out, a check of the popular pricing search engines will bring back some vendor somewhere whose system says they have stock. I've ordered a lot from Dell, because if you know how to work their system, you can save a bundle. And I find that when Dell says they have an item in stock, it's not a fraudulent claim like others tend to make. It's because their supplier is reporting to them that they have stock. That doesn't always translate into orders, but that's not necessarily Dell's fault, either. To a certain degree, they are at the mercy of their vendors.

Personally, I've had good experiences with Dell. They've saved me a lot of money over the years. And I can feel for Melissa. She's just doing her job, and as far as I can tell from the thread, she does it with integrity. How many people in her shoes would return here to face the wrath of an angry customer, especially one as bitter and hateful as Greg? Not too many.

Next time I order from Dell, I'll ask for Melissa.

Todd
 
You don't seem to let anything go!
Greg Gebhardt said:
Todd Meyers said:
When I ordered a P72 from Dell, they told me it would take 3+ weeks
to ship. So, thinking that my Dell order was backordered, I
ordered the same camera from OfficeMax the next day. Then, when I
called Dell back to cancel my order, they told me it had already
shipped!

Did Dell lie to me? No, they were simply mistaken. This time it
happened that they were able to ship sooner than expected.

Next I tried to cancel the OfficeMax order. They said that is had
shipped as well, and that there would be a 20% restocking fee to
return the camera, even unopened!

Finally, I called Dell back and explained the situation. The
customer service agent I got told me she understood and not to
worry, that they would take the camera back and waive the
restocking fee, PLUS they sent Airborne Express to pickup the
camera at Dell's expense!!!

Just be happy you've got your camera, and you got it sooner than
anyone else got one from Dell. Plus, as you've made it clear here,
you're quite wealthy, and you've got enough money to buy & sell 100
more V1's if you wanted to. So what's the problem?

Let it go!

Todd
Click to expand...
--
Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
Click to expand...
 
TODD SITING - WARNING!!! - - - right in the middle of an extremely interesting and entertaining post, TODD MEYERS crashes the party with gramatical corrections. Thanks Todd, your job is done. Run along now.

Read the thread Todd and try to CONTRIBUTE for a change. Otherwise, please put your desire to correct grammer to use and check all the threads in the Sony forum for the last 30 days and report back to us.
Todd Meyers said:
Nauman said:
It never ceases to amaze me how people think that if a particular
situation or fact scenerio doesn't effect them, it wouldn't effect...
Click to expand...
The word is affect -- with an "A" not an "E" -- good sir.

http://www.google.com/search?hl=en&ie=UTF-8&oe=UTF-8&q=%2B%22affect+or+effect%22

The affect/effect distinction poses a challenge for many writers,
but because these words are used so commonly, investing a little
time in learning the distinction is well worth it.

Effect (noun): "An effect is a change that is caused in a person or
thing by another person or thing" (Collins Cobuild Dictionary,
1990, p. 451); an effect is an outcome, a result, an influence, or
a consequence

Hint 1: Effect is close in meaning to "consequence"; note the
e's (no a's) in both words: consEquEncE(s) = Effect(s)

Hint 2: Use effect when it is preceded by "an" or "the" or when it
is followed by "of" or "on"

Examples:

The policy has had several negative side-effects.
His research focuses on the effects of advertising on children.
The change in the program time appeared to have no effect on
attendance.
One positive effect of the program will be increased access to
education.

Affect (verb): "If something affects someone or something else, it
influences them or causes them to change in some way" (Collins
Cobuild Dictionary, 1990, p. 24)

Hint 1: Affect is close in meaning to "act on"; note the a's in
both words: Act on = Affect

Hint 2: Use affect when using the suffixes "ed" or "ing" or when
using a word like "should," "might," "can," or "will"

Examples:

The new Freedom of Information and Protection of Privacy
legislation will affect many aspects of our work.
He is studying how violence on television affects children's
behaviors.
I was deeply affected by his remarks.

TO DO: insert the correct form of affect or effect:

Many factors readability–the ease with which a
particular piece of writing can be read. For example, the distance
between the subject of the sentence and the verb can have an
on readability, as can sentence and word length. Even
the layout of a document how easily it can be read. Can
you suggest other factors that might readability?

A note on less common uses of affect and effect: Just to complicate
matters, "effect" can also be used as a verb, meaning to implement
(e.g., to effect rapid change) and "affect" has a specialized
meaning as a noun referring to an aspect of emotion. These are
both fairly formal usages.
Click to expand...
 
Dude, get a sense of humor.

BTW, the word is "grammar" not "grammer" as you put it.

Todd
Nauman said:
Todd Meyers said:
Nauman said:
It never ceases to amaze me how people think that if a particular
situation or fact scenerio doesn't effect them, it wouldn't effect...
Click to expand...
The word is affect -- with an "A" not an "E" -- good sir.

http://www.google.com/search?hl=en&ie=UTF-8&oe=UTF-8&q=%2B%22affect+or+effect%22

The affect/effect distinction poses a challenge for many writers,
but because these words are used so commonly, investing a little
time in learning the distinction is well worth it.

Effect (noun): "An effect is a change that is caused in a person or
thing by another person or thing" (Collins Cobuild Dictionary,
1990, p. 451); an effect is an outcome, a result, an influence, or
a consequence

Hint 1: Effect is close in meaning to "consequence"; note the
e's (no a's) in both words: consEquEncE(s) = Effect(s)

Hint 2: Use effect when it is preceded by "an" or "the" or when it
is followed by "of" or "on"

Examples:

The policy has had several negative side-effects.
His research focuses on the effects of advertising on children.
The change in the program time appeared to have no effect on
attendance.
One positive effect of the program will be increased access to
education.

Affect (verb): "If something affects someone or something else, it
influences them or causes them to change in some way" (Collins
Cobuild Dictionary, 1990, p. 24)

Hint 1: Affect is close in meaning to "act on"; note the a's in
both words: Act on = Affect

Hint 2: Use affect when using the suffixes "ed" or "ing" or when
using a word like "should," "might," "can," or "will"

Examples:

The new Freedom of Information and Protection of Privacy
legislation will affect many aspects of our work.
He is studying how violence on television affects children's
behaviors.
I was deeply affected by his remarks.

TO DO: insert the correct form of affect or effect:

Many factors readability–the ease with which a
particular piece of writing can be read. For example, the distance
between the subject of the sentence and the verb can have an
on readability, as can sentence and word length. Even
the layout of a document how easily it can be read. Can
you suggest other factors that might readability?

A note on less common uses of affect and effect: Just to complicate
matters, "effect" can also be used as a verb, meaning to implement
(e.g., to effect rapid change) and "affect" has a specialized
meaning as a noun referring to an aspect of emotion. These are
both fairly formal usages.
Click to expand...
Click to expand...
 
Todd Meyers said:
Greg Gebhardt said:
Todd Meyers said:
When I ordered a P72 from Dell, they told me it would take 3+ weeks
to ship. So, thinking that my Dell order was backordered, I
ordered the same camera from OfficeMax the next day. Then, when I
called Dell back to cancel my order, they told me it had already
shipped!

Did Dell lie to me? No, they were simply mistaken. This time it
happened that they were able to ship sooner than expected.

Next I tried to cancel the OfficeMax order. They said that is had
shipped as well, and that there would be a 20% restocking fee to
return the camera, even unopened!

Finally, I called Dell back and explained the situation. The
customer service agent I got told me she understood and not to
worry, that they would take the camera back and waive the
restocking fee, PLUS they sent Airborne Express to pickup the
camera at Dell's expense!!!

Just be happy you've got your camera, and you got it sooner than
anyone else got one from Dell. Plus, as you've made it clear here,
you're quite wealthy, and you've got enough money to buy & sell 100
more V1's if you wanted to. So what's the problem?

Let it go!

Todd
Click to expand...
--
Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
Click to expand...
Click to expand...
--
You are kinda calling the kettle black arn't you?

Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
 
I've got a sense of humor Todd :) See:

Todd, come quick, while surfing another thread I found a few gramatical errors that needed correcting (even caught a glimpse of a spelling error)!
http://forums.dpreview.com/forums/read.asp?forum=1006&message=5282670
Todd Meyers said:
BTW, the word is "grammar" not "grammer" as you put it.

Todd
Nauman said:
Todd Meyers said:
Nauman said:
It never ceases to amaze me how people think that if a particular
situation or fact scenerio doesn't effect them, it wouldn't effect...
Click to expand...
The word is affect -- with an "A" not an "E" -- good sir.

http://www.google.com/search?hl=en&ie=UTF-8&oe=UTF-8&q=%2B%22affect+or+effect%22

The affect/effect distinction poses a challenge for many writers,
but because these words are used so commonly, investing a little
time in learning the distinction is well worth it.

Effect (noun): "An effect is a change that is caused in a person or
thing by another person or thing" (Collins Cobuild Dictionary,
1990, p. 451); an effect is an outcome, a result, an influence, or
a consequence

Hint 1: Effect is close in meaning to "consequence"; note the
e's (no a's) in both words: consEquEncE(s) = Effect(s)

Hint 2: Use effect when it is preceded by "an" or "the" or when it
is followed by "of" or "on"

Examples:

The policy has had several negative side-effects.
His research focuses on the effects of advertising on children.
The change in the program time appeared to have no effect on
attendance.
One positive effect of the program will be increased access to
education.

Affect (verb): "If something affects someone or something else, it
influences them or causes them to change in some way" (Collins
Cobuild Dictionary, 1990, p. 24)

Hint 1: Affect is close in meaning to "act on"; note the a's in
both words: Act on = Affect

Hint 2: Use affect when using the suffixes "ed" or "ing" or when
using a word like "should," "might," "can," or "will"

Examples:

The new Freedom of Information and Protection of Privacy
legislation will affect many aspects of our work.
He is studying how violence on television affects children's
behaviors.
I was deeply affected by his remarks.

TO DO: insert the correct form of affect or effect:

Many factors readability–the ease with which a
particular piece of writing can be read. For example, the distance
between the subject of the sentence and the verb can have an
on readability, as can sentence and word length. Even
the layout of a document how easily it can be read. Can
you suggest other factors that might readability?

A note on less common uses of affect and effect: Just to complicate
matters, "effect" can also be used as a verb, meaning to implement
(e.g., to effect rapid change) and "affect" has a specialized
meaning as a noun referring to an aspect of emotion. These are
both fairly formal usages.
Click to expand...
Click to expand...
Click to expand...
 
Sounds like 'angry man' syndrome to me. Greg, take a Buffrin. Don't order from Dell already. I'm sure they'll miss your single purchase business alot. And if you don't like how online retailers work (and they all work the same, don't be ignorant), then buy from your local pro shop and pay the price for that kind of peace of mind.

Otherwise ....shhhhhhhhh
Greg Gebhardt said:
MelissaTheCameraGirl1 said:
Dear Greg and all,

Let me start again by saying I am not writing officially as a Dell
spokesperson. Just as an individual.

I will tell you from my heart that I do not in any way make a
practice of lying to people. I am honest with the information that
I am given.

I try very hard to follow up and meet the needs of the people I
assist in my job. I have returned every single phone call that I
have received messages to call. I even went out of my way and made
35 phone calls the day I first received an ETA on the ship date. I
am not required to do that, but I care and wanted people to know.

This is how I get and keep long-standing loyal customers, and would
not in any way set out to deceive a single soul. Again, I can only
give the information fed to me by my computer.

I am a hard-working individual with a family to support. Please be
patient, as I have said, in cases with a hot item like this we are
dependant on the suppliers to give us the product in the time frame
they promise. I am not in control, nor do I handle the supply and
shipping end of the sale.

It hurts me to be called a liar in a public forum, especially over
an issue that I in no way have responsibility or control oover. If
I have lied I'd like to know how. Let me just say to all I have
spoken to I enjoy doing business with you and am just as
disappointed in you in these developments. I have lost nearly half
the sales due to circumstances beyond my control. I hope you will
not hold it against me personaly for these disappointing results.

I am glad that some of the cameras have shipped and hope to know
soon why others have not.

Happy photographing everybody!

~ Melissa
Click to expand...
--
My only problem is you not admitting that you told me and at least
one other person on this forum that the V1 was in stock and would
be shipped the next day. I do not think that was a system error
but a lie.

Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
Click to expand...
 
Can I strongly agree on that point? :)
Greg Gebhardt said:
Todd Meyers said:
Greg Gebhardt said:
Todd Meyers said:
When I ordered a P72 from Dell, they told me it would take 3+ weeks
to ship. So, thinking that my Dell order was backordered, I
ordered the same camera from OfficeMax the next day. Then, when I
called Dell back to cancel my order, they told me it had already
shipped!

Did Dell lie to me? No, they were simply mistaken. This time it
happened that they were able to ship sooner than expected.

Next I tried to cancel the OfficeMax order. They said that is had
shipped as well, and that there would be a 20% restocking fee to
return the camera, even unopened!

Finally, I called Dell back and explained the situation. The
customer service agent I got told me she understood and not to
worry, that they would take the camera back and waive the
restocking fee, PLUS they sent Airborne Express to pickup the
camera at Dell's expense!!!

Just be happy you've got your camera, and you got it sooner than
anyone else got one from Dell. Plus, as you've made it clear here,
you're quite wealthy, and you've got enough money to buy & sell 100
more V1's if you wanted to. So what's the problem?

Let it go!

Todd
Click to expand...
--
Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
Click to expand...
Click to expand...
--
You are kinda calling the kettle black arn't you?

Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
Click to expand...
 
Nauman said:
Greg Gebhardt said:
Todd Meyers said:
Greg Gebhardt said:
Todd Meyers said:
When I ordered a P72 from Dell, they told me it would take 3+ weeks
to ship. So, thinking that my Dell order was backordered, I
ordered the same camera from OfficeMax the next day. Then, when I
called Dell back to cancel my order, they told me it had already
shipped!

Did Dell lie to me? No, they were simply mistaken. This time it
happened that they were able to ship sooner than expected.

Next I tried to cancel the OfficeMax order. They said that is had
shipped as well, and that there would be a 20% restocking fee to
return the camera, even unopened!

Finally, I called Dell back and explained the situation. The
customer service agent I got told me she understood and not to
worry, that they would take the camera back and waive the
restocking fee, PLUS they sent Airborne Express to pickup the
camera at Dell's expense!!!

Just be happy you've got your camera, and you got it sooner than
anyone else got one from Dell. Plus, as you've made it clear here,
you're quite wealthy, and you've got enough money to buy & sell 100
more V1's if you wanted to. So what's the problem?

Let it go!

Todd
Click to expand...
--
Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
Click to expand...
Click to expand...
--
You are kinda calling the kettle black arn't you?

Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
Click to expand...
Click to expand...
--
Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
 
eyeDreamer said:
Otherwise ....shhhhhhhhh
Greg Gebhardt said:
MelissaTheCameraGirl1 said:
Dear Greg and all,

Let me start again by saying I am not writing officially as a Dell
spokesperson. Just as an individual.

I will tell you from my heart that I do not in any way make a
practice of lying to people. I am honest with the information that
I am given.

I try very hard to follow up and meet the needs of the people I
assist in my job. I have returned every single phone call that I
have received messages to call. I even went out of my way and made
35 phone calls the day I first received an ETA on the ship date. I
am not required to do that, but I care and wanted people to know.

This is how I get and keep long-standing loyal customers, and would
not in any way set out to deceive a single soul. Again, I can only
give the information fed to me by my computer.

I am a hard-working individual with a family to support. Please be
patient, as I have said, in cases with a hot item like this we are
dependant on the suppliers to give us the product in the time frame
they promise. I am not in control, nor do I handle the supply and
shipping end of the sale.

It hurts me to be called a liar in a public forum, especially over
an issue that I in no way have responsibility or control oover. If
I have lied I'd like to know how. Let me just say to all I have
spoken to I enjoy doing business with you and am just as
disappointed in you in these developments. I have lost nearly half
the sales due to circumstances beyond my control. I hope you will
not hold it against me personaly for these disappointing results.

I am glad that some of the cameras have shipped and hope to know
soon why others have not.

Happy photographing everybody!

~ Melissa
Click to expand...
--
My only problem is you not admitting that you told me and at least
one other person on this forum that the V1 was in stock and would
be shipped the next day. I do not think that was a system error
but a lie.

Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
Click to expand...
Click to expand...
--
As stupid as they may seem

Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
 
"Thanks for your kinds words ... As stupid as they may seem"

Winning friends and influencing people.

Glad you're not a pro
Greg Gebhardt said:
eyeDreamer said:
Otherwise ....shhhhhhhhh
Greg Gebhardt said:
MelissaTheCameraGirl1 said:
Dear Greg and all,

Let me start again by saying I am not writing officially as a Dell
spokesperson. Just as an individual.

I will tell you from my heart that I do not in any way make a
practice of lying to people. I am honest with the information that
I am given.

I try very hard to follow up and meet the needs of the people I
assist in my job. I have returned every single phone call that I
have received messages to call. I even went out of my way and made
35 phone calls the day I first received an ETA on the ship date. I
am not required to do that, but I care and wanted people to know.

This is how I get and keep long-standing loyal customers, and would
not in any way set out to deceive a single soul. Again, I can only
give the information fed to me by my computer.

I am a hard-working individual with a family to support. Please be
patient, as I have said, in cases with a hot item like this we are
dependant on the suppliers to give us the product in the time frame
they promise. I am not in control, nor do I handle the supply and
shipping end of the sale.

It hurts me to be called a liar in a public forum, especially over
an issue that I in no way have responsibility or control oover. If
I have lied I'd like to know how. Let me just say to all I have
spoken to I enjoy doing business with you and am just as
disappointed in you in these developments. I have lost nearly half
the sales due to circumstances beyond my control. I hope you will
not hold it against me personaly for these disappointing results.

I am glad that some of the cameras have shipped and hope to know
soon why others have not.

Happy photographing everybody!

~ Melissa
Click to expand...
--
My only problem is you not admitting that you told me and at least
one other person on this forum that the V1 was in stock and would
be shipped the next day. I do not think that was a system error
but a lie.

Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
Click to expand...
Click to expand...
--
As stupid as they may seem

Greg Gebhardt Nikon D1 & D1x. Sony 717, V1! , Epson 2200 & PS7
Jacksonville, Florida
Click to expand...
 
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