purchased new Canon L lens, gold contacts have light scoring?

LightDriver

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I purchased a new 24-70L f4 from Adorama. The packaging and lens looked new but I noticed that the gold contacts on the mount had very light scoring as if the lens has been mounted. It that the way new lens come or did I get a demo or returned lens? Thanks.
 
Call Canon but don't tell them where you bought it, just ask if it's normal. Did the label on the box wrap around one of the corners? If not it may be repackaged.
 
Call Canon but don't tell them where you bought it, just ask if it's normal. Did the label on the box wrap around one of the corners? If not it may be repackaged.
Not sure which box you mean? The packaging/box and contents looked new. I just noticed that the mount contacts look lightly used. The external condition of the lens looks new. A closer examination of the lens (shining a LED light through it a maximum open aperture) shows some tiny dust/specks) but these are difficult/impossible to see when looking at the lens in normal light.

I just wondered if part of the QC process for an L lens would be for the factory to mount the lens and test it as a final inspection?
 
Call Canon but don't tell them where you bought it, just ask if it's normal. Did the label on the box wrap around one of the corners? If not it may be repackaged.
Not sure which box you mean? The packaging/box and contents looked new. I just noticed that the mount contacts look lightly used. The external condition of the lens looks new. A closer examination of the lens (shining a LED light through it a maximum open aperture) shows some tiny dust/specks) but these are difficult/impossible to see when looking at the lens in normal light.

I just wondered if part of the QC process for an L lens would be for the factory to mount the lens and test it as a final inspection?
I can say with my 2 L lenses (and pretty much every other lens including Sigma) I don't have any "scoring" on the contacts. In fact - I can't discern any wear at all on the contacts of my 2 L lenses - both about 2 months old. I just took an LED flashlight to see if I could see any dust at all inside my 24-105 and I can't.

I've heard about folks having one or two specs of dust inside a lens, and an LED is sort of pushing it. But the contacts exhibiting noticeable wear would concern me. I'd call Adorama. If you just spent a grand on a lens, I think you should not only be happy with its performance, but feel good about it being a new lens! They'll happily exchange it for you.
 
I got mixed feelings about this. On the one hand, I've never received a lens with dust specs inside - and I do check for it. However, I figure it is only a matter of time before some get in there, and they have no effect on the pictures you take because they are way out of focus. The only way they can affect the image is if there were a LOT of them, and you shoot with the sun in the frame. Then you could see some loss of contrast. Here is some interesting reading:



As far as the contacts go, you ARE going to mount the lens, right? So your new lens will look like that pretty soon...

On the other hand, if you feel bothered, and you don't mind the hassle of returning a lens so someone else can have the same experience, well, why not return it?
 
Gold contacts? Is that new? None of my L lenses, old or recent, have gold contacts....
 
Test the lens properly. If it's very good, keep it!

Stop looking for faults!
 
>Gold contacts? Is that new? None of my L lenses, old or recent, have gold contacts....

Sorry to disappoint but those contacts are probably only gold plated.
 
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>Gold contacts? Is that new? None of my L lenses, old or recent, have gold contacts....

Sorry to disappoint but those contacts are probably only gold plated.
Well, of course, and don't know anyone who is disappointed about that.

For the record, my 70-200 f/2.8 IS II, 24-70II, and even the Dandelion chip on my Samyang 14mm all appear to have gold-plated contacts. And there are marks on them from being mounted on my camera. I'm not concerned about wear, but you can tell they were attached to a camera.
 
Gold contacts? Is that new? None of my L lenses, old or recent, have gold contacts....
They are gold colored and presumably gold plated for corrosion resistance? All of my L lens look like this. They look too shiny to be a copper but I suppose that is possible. Gold plated electrical contacts are commonplace.

But back to topic, I suppose my expectations might be too high but when I purchase a new lens at retail price from an authorized dealer I expect to get a new lens. Not a demo or refurbished lens or a lens that somebody used and then returned. Marks of use mean the lens could be any of the above, no way for me to know.

I am sure Adorama would take take the lens back and send me another if I decide to take this path. As I stated, the lens looks new (other than the contacts and more dust than I recall seeing on my other new L lens) and appears to function fine (with the few pics I took yesterday) so I will probably just keep it and spare myself the hassle of having to pack it up and ship it back. But I think open box lens that have had some use should be advertised as such (perhaps with a slight discount). I personally feel more comfortable paying a bit extra for a new lens that has not been touched since it was manufactured.
 
Gold contacts? Is that new? None of my L lenses, old or recent, have gold contacts....
They are gold colored and presumably gold plated for corrosion resistance? All of my L lens look like this. They look too shiny to be a copper but I suppose that is possible. Gold plated electrical contacts are commonplace.

But back to topic, I suppose my expectations might be too high but when I purchase a new lens at retail price from an authorized dealer I expect to get a new lens. Not a demo or refurbished lens or a lens that somebody used and then returned. Marks of use mean the lens could be any of the above, no way for me to know.

I am sure Adorama would take take the lens back and send me another if I decide to take this path. As I stated, the lens looks new (other than the contacts and more dust than I recall seeing on my other new L lens) and appears to function fine (with the few pics I took yesterday) so I will probably just keep it and spare myself the hassle of having to pack it up and ship it back. But I think open box lens that have had some use should be advertised as such (perhaps with a slight discount). I personally feel more comfortable paying a bit extra for a new lens that has not been touched since it was manufactured.
I understand the disappointment, but doubt if it is worth the trouble to exchange the lens. You might contact the dealer to let them know about your concerns. Perhaps they might be willing to compensate you in some way to avoid the return.

Of course, with people returning lenses for the slightest of reasons it is no surprise that sometimes they get shipped out again.
--
- Bill
 
Gold contacts? Is that new? None of my L lenses, old or recent, have gold contacts....
They are gold colored and presumably gold plated for corrosion resistance? All of my L lens look like this. They look too shiny to be a copper but I suppose that is possible. Gold plated electrical contacts are commonplace.

But back to topic, I suppose my expectations might be too high but when I purchase a new lens at retail price from an authorized dealer I expect to get a new lens. Not a demo or refurbished lens or a lens that somebody used and then returned. Marks of use mean the lens could be any of the above, no way for me to know.

I am sure Adorama would take take the lens back and send me another if I decide to take this path. As I stated, the lens looks new (other than the contacts and more dust than I recall seeing on my other new L lens) and appears to function fine (with the few pics I took yesterday) so I will probably just keep it and spare myself the hassle of having to pack it up and ship it back. But I think open box lens that have had some use should be advertised as such (perhaps with a slight discount). I personally feel more comfortable paying a bit extra for a new lens that has not been touched since it was manufactured.
I understand the disappointment, but doubt if it is worth the trouble to exchange the lens. You might contact the dealer to let them know about your concerns. Perhaps they might be willing to compensate you in some way to avoid the return.

Of course, with people returning lenses for the slightest of reasons it is no surprise that sometimes they get shipped out again.
--
- Bill
Yea, I realize that this practice means that LOTS of lens are returned. I guess it is just the nature of the beast.
 
Gold contacts? Is that new? None of my L lenses, old or recent, have gold contacts....
They are gold colored and presumably gold plated for corrosion resistance? All of my L lens look like this. They look too shiny to be a copper but I suppose that is possible. Gold plated electrical contacts are commonplace.

But back to topic, I suppose my expectations might be too high but when I purchase a new lens at retail price from an authorized dealer I expect to get a new lens. Not a demo or refurbished lens or a lens that somebody used and then returned. Marks of use mean the lens could be any of the above, no way for me to know.

I am sure Adorama would take take the lens back and send me another if I decide to take this path. As I stated, the lens looks new (other than the contacts and more dust than I recall seeing on my other new L lens) and appears to function fine (with the few pics I took yesterday) so I will probably just keep it and spare myself the hassle of having to pack it up and ship it back. But I think open box lens that have had some use should be advertised as such (perhaps with a slight discount). I personally feel more comfortable paying a bit extra for a new lens that has not been touched since it was manufactured.
Look, a certain number of lenses out of every batch are taken off the production line and tested extensively. This either involves mounting them on a camera, or on an optical test bench. Either way the contacts have to make contact with the corresponding pins on the test equipment. I suspect yours is one of these. Personally I'd be grateful - you now know it's probably as good as can be and actually Canon could charge more for these 'tested versions'.
 
Gold contacts? Is that new? None of my L lenses, old or recent, have gold contacts....
They are gold colored and presumably gold plated for corrosion resistance? All of my L lens look like this. They look too shiny to be a copper but I suppose that is possible. Gold plated electrical contacts are commonplace.

But back to topic, I suppose my expectations might be too high but when I purchase a new lens at retail price from an authorized dealer I expect to get a new lens. Not a demo or refurbished lens or a lens that somebody used and then returned. Marks of use mean the lens could be any of the above, no way for me to know.

I am sure Adorama would take take the lens back and send me another if I decide to take this path. As I stated, the lens looks new (other than the contacts and more dust than I recall seeing on my other new L lens) and appears to function fine (with the few pics I took yesterday) so I will probably just keep it and spare myself the hassle of having to pack it up and ship it back. But I think open box lens that have had some use should be advertised as such (perhaps with a slight discount). I personally feel more comfortable paying a bit extra for a new lens that has not been touched since it was manufactured.
Look, a certain number of lenses out of every batch are taken off the production line and tested extensively. This either involves mounting them on a camera, or on an optical test bench. Either way the contacts have to make contact with the corresponding pins on the test equipment. I suspect yours is one of these. Personally I'd be grateful - you now know it's probably as good as can be and actually Canon could charge more for these 'tested versions'.
Nice idea although statistically is is probably far more likely that I got a lens that was returned by a previous customer. The lens may have been returned because there was some issue (as yet undetected by me) or just because they used it and changed their mind. The point is, no way to know. I'll shoot a few more pics tonight and if they look good I'll keep it.
 
Gold contacts? Is that new? None of my L lenses, old or recent, have gold contacts....
They are gold colored and presumably gold plated for corrosion resistance? All of my L lens look like this. They look too shiny to be a copper but I suppose that is possible. Gold plated electrical contacts are commonplace.

But back to topic, I suppose my expectations might be too high but when I purchase a new lens at retail price from an authorized dealer I expect to get a new lens. Not a demo or refurbished lens or a lens that somebody used and then returned. Marks of use mean the lens could be any of the above, no way for me to know.

I am sure Adorama would take take the lens back and send me another if I decide to take this path. As I stated, the lens looks new (other than the contacts and more dust than I recall seeing on my other new L lens) and appears to function fine (with the few pics I took yesterday) so I will probably just keep it and spare myself the hassle of having to pack it up and ship it back. But I think open box lens that have had some use should be advertised as such (perhaps with a slight discount). I personally feel more comfortable paying a bit extra for a new lens that has not been touched since it was manufactured.
Look, a certain number of lenses out of every batch are taken off the production line and tested extensively. This either involves mounting them on a camera, or on an optical test bench. Either way the contacts have to make contact with the corresponding pins on the test equipment. I suspect yours is one of these. Personally I'd be grateful - you now know it's probably as good as can be and actually Canon could charge more for these 'tested versions'.
Nice idea although statistically is is probably far more likely that I got a lens that was returned by a previous customer. The lens may have been returned because there was some issue (as yet undetected by me) or just because they used it and changed their mind. The point is, no way to know. I'll shoot a few more pics tonight and if they look good I'll keep it.
Well it seems you're going to be anxious or even miserable until either you think you've got an untouched lens by having it replaced, or perhaps you will be able to reassure yourself when you've tested it (assuming you can test absolutely every aspect. But what if you should miss something?) Either way good luck.
 
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I took about 350 photos last night and overall they look great. Better than my 24-105, perhaps a little sharper and certainly more vivid. I did end up with about 10 corrupted files. This would not be from the lens right? I have never had this happen before but my battery was down to 17% so I reformattted my card and I am charging my battery.

I'll just keep the lens as long as nobody thinks the corrupted files are related to the lens? I dont really think it could be but I am no expert.
 
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I took about 350 photos last night and overall they look great. Better than my 24-105, perhaps a little sharper and certainly more vivid. I did end up with about 10 corrupted files. This would not be from the lens right? I have never had this happen before but my battery was down to 17% so I reformattted my card and I am charging my battery.

I'll just keep the lens as long as nobody thinks the corrupted files are related to the lens? I dont really think it could be but I am no expert.
No I don't think it's the lens. It's more likely to be an anxiety aura. Not much is known about these but some think they can produce high voltages that can corrupt files. In fact tension can cause a sensor to reduce its DR and in extreme cases cause artifacts that don't exist.

Relax and your camera and lenses will miraculously perform better.
 
I took about 350 photos last night and overall they look great. Better than my 24-105, perhaps a little sharper and certainly more vivid. I did end up with about 10 corrupted files. This would not be from the lens right? I have never had this happen before but my battery was down to 17% so I reformattted my card and I am charging my battery.

I'll just keep the lens as long as nobody thinks the corrupted files are related to the lens? I dont really think it could be but I am no expert.
No I don't think it's the lens. It's more likely to be an anxiety aura. Not much is known about these but some think they can produce high voltages that can corrupt files. In fact tension can cause a sensor to reduce its DR and in extreme cases cause artifacts that don't exist.

Relax and your camera and lenses will miraculously perform better.
Gee thanks. You must be well loved on this forum since you spend so much of your valuable time typing in such insightful and helpful answers! You clearly appear to have a fair amount of experience in the mental health field? Don't give up on it, it sometimes takes time to see results!

Anyone with actual experience of a lens causing corrupt files? In the 6 months and thousands of photographs with my 6D, I have never had an issue with corrupted files. Now I take 350 pics with a new lens and on its first shoot I get ~10 corrupted RAW files. Camera? Card? USB connection? Lens?
 
I took about 350 photos last night and overall they look great. Better than my 24-105, perhaps a little sharper and certainly more vivid. I did end up with about 10 corrupted files. This would not be from the lens right? I have never had this happen before but my battery was down to 17% so I reformattted my card and I am charging my battery.

I'll just keep the lens as long as nobody thinks the corrupted files are related to the lens? I dont really think it could be but I am no expert.
No I don't think it's the lens. It's more likely to be an anxiety aura. Not much is known about these but some think they can produce high voltages that can corrupt files. In fact tension can cause a sensor to reduce its DR and in extreme cases cause artifacts that don't exist.

Relax and your camera and lenses will miraculously perform better.
Gee thanks. You must be well loved on this forum since you spend so much of your valuable time typing in such insightful and helpful answers! You clearly appear to have a fair amount of experience in the mental health field? Don't give up on it, it sometimes takes time to see results!

Anyone with actual experience of a lens causing corrupt files? In the 6 months and thousands of photographs with my 6D, I have never had an issue with corrupted files. Now I take 350 pics with a new lens and on its first shoot I get ~10 corrupted RAW files. Camera? Card? USB connection? Lens?
Most likely one of the other causes you mentioned. I can't see how the lens could be involved. Can you?
--
- Bill
 
I took about 350 photos last night and overall they look great. Better than my 24-105, perhaps a little sharper and certainly more vivid. I did end up with about 10 corrupted files. This would not be from the lens right? I have never had this happen before but my battery was down to 17% so I reformattted my card and I am charging my battery.

I'll just keep the lens as long as nobody thinks the corrupted files are related to the lens? I dont really think it could be but I am no expert.
No I don't think it's the lens. It's more likely to be an anxiety aura. Not much is known about these but some think they can produce high voltages that can corrupt files. In fact tension can cause a sensor to reduce its DR and in extreme cases cause artifacts that don't exist.

Relax and your camera and lenses will miraculously perform better.
Gee thanks. You must be well loved on this forum since you spend so much of your valuable time typing in such insightful and helpful answers! You clearly appear to have a fair amount of experience in the mental health field? Don't give up on it, it sometimes takes time to see results!

Anyone with actual experience of a lens causing corrupt files? In the 6 months and thousands of photographs with my 6D, I have never had an issue with corrupted files. Now I take 350 pics with a new lens and on its first shoot I get ~10 corrupted RAW files. Camera? Card? USB connection? Lens?
Most likely one of the other causes you mentioned. I can't see how the lens could be involved. Can you?
--
- Bill
I suppose if the contact between the lens and camera body was screwy that could potentially cause an issue? But I tend to agree with you. I use a Olympus 500mm mirror lens with adaptor on my Canon 6D and that works with no issues so it is hard to see how a Canon lens corrupts an image received by the sensor.
 

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