So Why Does B&H Sell Used Equipment As New? Any Alternatives?

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Well, the obvious solution would be to require payment of the restocking fee for all returns, then give the amount back after technicians have had the opportunity to check that there truly is a defect, and that it wasn't inflicted by the user with a hammer just to avoid paying for their free rental. In most cases it shouldn't even take a single hour, while the "this camera is too slow!" idiots would still pay the restocking fee as they should.
 
Amidst The Ruins wrote:

I've heard reports that B&H sometimes sells used merchandise as new equipment. I've searched Google but could not find the post a B&H representative here wrote that confirms it. Can anyone link to his/her that post? If anyone can't find it, what's the gist of what the representative said? Why is B&H selling used equipment as new products?

I plan to purchase a new Nex 6 from B&H since I live in NJ and want to avoid the sales tax. I won't purchase it from that store however, if they'll just give me used merchandise (listed as new). I can't purchase it from Amazon since they're going to build warehouses in this state. I can't from Adoroma either since they have stores here. Can anyone here list other alternatives? I absolutely want to avoid bait & switch stores in which a call is needed just so they'll just sell you more merchandise.
There are numerous posts in DPR and other forums that discuss the sale of used equipment as new. Reference was made in this thread to a 12 year old thread, here are a couple more that have similar content.

http://www.dpreview.com/forums/post/50760118

http://www.dpreview.com/forums/post/21347364

Also of interest is a New York City law that states:

An item may look new, but it could be used or rebuilt. Any product that has been used must be marked “used,” “floor model,” “rebuilt,” or “refurbished.”

http://www.nyc.gov/html/dca/downloads/pdf/Electronics.pdf

I believe items that have been returned due to mistakes in ordering, unwanted gifts, buyer's remorse upon receipt, etc. and otherwise not powered on and used for whatever purpose would be considered new and probably returned to inventory.

It no doubt can be difficult to determine if a returned item has been used and or tested in some circumstances. Some of these might inadvertently and mistakenly be returned to inventory as "new", only to be sent out to a customer, who may determine that the item was previously used.

Over the years I've seen several posts on DPR stating the customer received a used item. Henry Posner has been quick to research the purchase to determine if it was new, and B&H has done what was necessary to satisfy the customer if there is a doubt, usually a replacement shipment. Considering the volume they ship, I think the number of complaints are rather low, at least those that are posted here.
 
Amidst The Ruins wrote:

The B&H rep confirmed that they indeed sometimes sell like new, used equipment as new.
But you are simply repeating hearsay in making such an assertion, and even admit that you have no proof that this is actually happening.

How is doing that not rumor mongering?

.
 
To answer the question; if new and sealed is your intention I suggest you try to buy it from Adorama on Ebay. If they have it that way, thier listing will clearly state it is new in the original unopened packing. Their store site, as B&H's, does not state this.

Large volume Ebay sellers take sales tax when they sell in their own state but do not for interstate sales.
 
Dr JLW wrote:

To answer the question; if new and sealed is your intention I suggest you try to buy it from Adorama on Ebay. If they have it that way, thier listing will clearly state it is new in the original unopened packing. Their store site, as B&H's, does not state this.

Large volume Ebay sellers take sales tax when they sell in their own state but do not for interstate sales.
Perhaps you intended to reply to the OP and not me?
 
MikeFromMesa wrote:
Johnyguy wrote:

Are you for real?

And the system don't waste tax payers money on meaningless war etc ....!!

Give me a f break!
Sales tax money goes to the State, not the Federal Government. Civics 101.

The States do not spend money on wars, meaningless or otherwise.
Ok than I don't see the money goes anywhere because for example the roads are garbage in my state.Im sure not because I did not pay my tax on a camera.
 
jonikon wrote:

Here is their answer:

http://www.dpreview.com/forums/post/1944032

AFAIK, the only retailer that does not repackage cameras or lenes, and sell as new is Amazon.
I've read his replies. However, as stated here, it is true that his post was from many years ago. Maybe they did change their policy? I hope they did anyway.

I may purchase the Nex on Amazon instead and pay the sales tax if I don't save enough money come July 1. I've ordered from them numerous times and they've never let me down (besides giving me a defective HD-25 II though they did resolve that issue fairly quickly.)
 
Amidst The Ruins wrote:

I've heard reports that B&H sometimes sells used merchandise as new equipment.
Fortunately this is entirely untrue. That of course makes your header for this question doubly troubling. had you said "Does B&H..." it'd be understandable but you wrote, "Why Does B&H..." when we don't.
I plan to purchase a new Nex 6 from B&H since I live in NJ and want to avoid the sales tax. I won't purchase it from that store however, if they'll just give me used merchandise (listed as new).
If you order new goods form us you get new goods. If you buy and we ship to NJ you're liable for NJ's use tax. they ask on the state tax form and if you owe and say you don't you're liable of the tax, interest and penalties. Oh, and when you sign the tax document you do so under penalty of perjury.
 
Amidst The Ruins wrote:

What happens if the returned camera has a defect that's not visible during a routine check up of the camera? I paid full price for a new item and I expect the retailer to be honest enough to give me what I paid for.
It goes back from whence it came -- our vendor or the US distributor.
 
Amidst The Ruins wrote:

The B&H rep confirmed that they indeed sometimes sell like new, used equipment as new. Do you mean my statement concerning the bait & switch bit? I was simply asking for stores that don't use that underhanded technique. I didn't mean to state that B&H did that.
The way you titled this thread suggests you DID mean to state that B&H did that. And, to the point, the B&H rep confirmed that they indeed sometimes sell new equipment which was sold and returned as new. This is entirely legal and IMO ethical. What do you suppose happened to the sweater Aunt Sally bought you for your last birthday that was a size too small? You took one look at it, dropped it back in the box and returned it the next weekend. 24 hours later it was back on the shelf with the other new sweaters.

Many of the returns we get are because the customer had a change of mind. In fact too many of those where a defect is claimed turn out to be bogus claims by people who assume incorrectly you have to allege a defect to get a return. Finally a fair per centage of those customers who really do think there's a defect are mistaken and either failed to read the owner's manual or simply don't understand how to operate the product they purchased in one aspect or another.

--
Henry Posner
B&H Photo-Video
 
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scrup wrote:

Yes it is good to have the option to return goods no questions asked, but I don't think its fair that it should be sold off as new, especially if there are obvious signs it has been used.
A returned product showing obvious signs of use would NEVER be restocked as new. In all probability the customer would be contacted and offered a choice of a restock fee (if we think the item could be sold at a lower price as an open-box or used item) or we'd simply ship it back and decline to issue a refund. Happens.
 
Doug J wrote:
I believe items that have been returned due to mistakes in ordering, unwanted gifts, buyer's remorse upon receipt, etc. and otherwise not powered on and used for whatever purpose would be considered new and probably returned to inventory.
Can't disagree.
It no doubt can be difficult to determine if a returned item has been used and or tested in some circumstances. Some of these might inadvertently and mistakenly be returned to inventory as "new", only to be sent out to a customer, who may determine that the item was previously used.
I certainly admit that's happened. We're good, not perfect.
Over the years I've seen several posts on DPR stating the customer received a used item. Henry Posner has been quick to research the purchase to determine if it was new, and B&H has done what was necessary to satisfy the customer if there is a doubt, usually a replacement shipment. Considering the volume they ship, I think the number of complaints are rather low, at least those that are posted here.
Heck. A a customer like the OP can receive a perfectly pristine camera, take one look at it and ask for a return authorization for a replacement. He'd get it too -- no questions asked.
 
henryp wrote:
Doug J wrote:
I believe items that have been returned due to mistakes in ordering, unwanted gifts, buyer's remorse upon receipt, etc. and otherwise not powered on and used for whatever purpose would be considered new and probably returned to inventory.
Can't disagree.
It no doubt can be difficult to determine if a returned item has been used and or tested in some circumstances. Some of these might inadvertently and mistakenly be returned to inventory as "new", only to be sent out to a customer, who may determine that the item was previously used.
I certainly admit that's happened. We're good, not perfect.
Over the years I've seen several posts on DPR stating the customer received a used item. Henry Posner has been quick to research the purchase to determine if it was new, and B&H has done what was necessary to satisfy the customer if there is a doubt, usually a replacement shipment. Considering the volume they ship, I think the number of complaints are rather low, at least those that are posted here.
Heck. A a customer like the OP can receive a perfectly pristine camera, take one look at it and ask for a return authorization for a replacement. He'd get it too -- no questions asked.
 
We have several Amazon warehouses in our state and they are building a new one very close to my location. The State made a deal with Amazon that they would not try and collect sales tax until at least 2018. They do send each Amazon customer a letter that informs us how much we owe on our purchases.

Since you want to avoid B&H there are several good photo stores that sell on line. But I strongly doubt that smaller stores have any different policy that B&H about reselling returned merchandise that is not defective. To make sure you find a place that does not have such a policy check and make sure they don't take returns or if they do they charge a large restocking fee.
 
Trafford wrote:

How about all the new cars that have been "test driven"?

Should the dealer discount them?
With cars it is different. You can only try out the dealer's demo model. This model will eventually be sold at a good discount. There is no such thing as a 30 day return with cars. If it breaks down it will be fixed under warranty, but you cannot get another one or your money back unless it is a real lemon.

--
Cheers,
Peter Jonas
 
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Peter Jonas wrote:
Trafford wrote:

How about all the new cars that have been "test driven"?

Should the dealer discount them?
With cars it is different. You can only try out the dealer's demo model. This model will eventually be sold at a good discount. There is no such thing as a 30 day return with cars. If it breaks down it will be fixed under warranty, but you cannot get another one or your money back unless it is a real lemon.
 
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