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Multiple G3 defective units UPDATED.
- Thread starter Greg Henry82713
- Start date
Greg Henry
Senior Member
Wow - glad I had some free time at work to log on. I thought this thread was long dead but it seems the issues are coming back!
Ok, my updates then:
I had originally called Canon tech support about this issue back when it first cropped up, after I had sent an email regarding it which has never been answered. They said they hadn't heard of it (surprise!). I asked if there was a quality control department or similar, I could call to discuss this matter; since we had found so many of these defective units in an area of my city, they would want to know about it.
Was put on hold, and eventually the kid came back and gave me an address in Virginia and said I could write them a letter about it. I asked for their phone number and was told, "They don't have a phone number".
I called Corporate, and was given a Virginia-area phone number to call. I called, and again spoke with a very young sounding person about the matter. He gave me a fax number, asked me to put all of it in writing, and fax it in and somone would "get back to me within a day or so". That was oh, shortly after my first post, and no one has ever called me back - though I did fax it in a second time a few days after the first.
What I am about to say next is strictly my PERSONAL OPINION as a consumer:
I've since heard from people who own A70s with defective LCD screens, and a few tilting issues. S-45 and S-50 owners with the image tilt issue. G3 owners with the same. A couple of 10D owners who also report it, andone who had to go through four Canon lenses before he found one that either wasn't misaligned, or had huge amounts of dust inside the lense elements.
It is > my opinion
For those who have just bought a dud, keep in mind that many retailers will work with you within reason, especially if you just want to trade the defect out for another of the same or similar item - so always call management at the place of purchase BEFORE you take the time and effort to ship these things back to Canon. Remember to be polite about it - it's not the retailer's fault they're getting duds.
Ok, my updates then:
I had originally called Canon tech support about this issue back when it first cropped up, after I had sent an email regarding it which has never been answered. They said they hadn't heard of it (surprise!). I asked if there was a quality control department or similar, I could call to discuss this matter; since we had found so many of these defective units in an area of my city, they would want to know about it.
Was put on hold, and eventually the kid came back and gave me an address in Virginia and said I could write them a letter about it. I asked for their phone number and was told, "They don't have a phone number".
I called Corporate, and was given a Virginia-area phone number to call. I called, and again spoke with a very young sounding person about the matter. He gave me a fax number, asked me to put all of it in writing, and fax it in and somone would "get back to me within a day or so". That was oh, shortly after my first post, and no one has ever called me back - though I did fax it in a second time a few days after the first.
What I am about to say next is strictly my PERSONAL OPINION as a consumer:
I've since heard from people who own A70s with defective LCD screens, and a few tilting issues. S-45 and S-50 owners with the image tilt issue. G3 owners with the same. A couple of 10D owners who also report it, andone who had to go through four Canon lenses before he found one that either wasn't misaligned, or had huge amounts of dust inside the lense elements.
It is > my opinion
For those who have just bought a dud, keep in mind that many retailers will work with you within reason, especially if you just want to trade the defect out for another of the same or similar item - so always call management at the place of purchase BEFORE you take the time and effort to ship these things back to Canon. Remember to be polite about it - it's not the retailer's fault they're getting duds.
Greg Henry
Senior Member
I'm sure some people do seek perfection and for some something (anything in life, really) can become an "obsession".
There is little one can do if they are born with a shortened leg - sue God perhaps? Doubt it. God however, does not make cameras and charge people around $700 for them. If he did, I'll bet the images would not tilt. ;-)
In other words, yes, some may seek a bit too much, but in "some" of these defect cases, it is not too much to ask for a camera that does not do it, for the price. Personally, if a $120 camera did this I'd be much more inclined to tell someone "just overlook it". At this level of camera and price point however, it's not an obsession if the images are distorted enough to visually see it.
--
There is little one can do if they are born with a shortened leg - sue God perhaps? Doubt it. God however, does not make cameras and charge people around $700 for them. If he did, I'll bet the images would not tilt. ;-)
In other words, yes, some may seek a bit too much, but in "some" of these defect cases, it is not too much to ask for a camera that does not do it, for the price. Personally, if a $120 camera did this I'd be much more inclined to tell someone "just overlook it". At this level of camera and price point however, it's not an obsession if the images are distorted enough to visually see it.
--
I also have little doubt that if you inspect both of your legs and
arms you may find that one is longer than the other by a very small
amount. Does it now make you walk differently?
You are now betting that nobody has a functioning camera within
accepted perameters.
Then try to crop the camera on the line at the front of the camera.
You'll won't be able to crop directly across the line, I'd bet
And nothing like the brick wall misalignment...that was way off...
ken
giveitatry
Active member
If you go back and read a few more posts you will see that people on here are now telling others that have said they do not see a problem, that they would bet that they do in fact have a problem. I am not saying that no defective cameras are manufactured. But, it has in fact broken-down to a level of a couple tenths of one degree off or "I bet yours is broken, even if you say you can't see anything" level.
My parallel to the shortened leg was pretty straightforward. If somebody felt their legs were the same, and yet if they measured and found one leg to be 1-2mm different, would they then start thinking about that? And possibly look for the "difference". I have not stated that everybody should just overlook their problems. Just that, it has come down to the level for some that I described above.
My parallel to the shortened leg was pretty straightforward. If somebody felt their legs were the same, and yet if they measured and found one leg to be 1-2mm different, would they then start thinking about that? And possibly look for the "difference". I have not stated that everybody should just overlook their problems. Just that, it has come down to the level for some that I described above.
There is little one can do if they are born with a shortened leg -
sue God perhaps? Doubt it. God however, does not make cameras and
charge people around $700 for them. If he did, I'll bet the images
would not tilt. ;-)
In other words, yes, some may seek a bit too much, but in "some" of
these defect cases, it is not too much to ask for a camera that
does not do it, for the price. Personally, if a $120 camera did
this I'd be much more inclined to tell someone "just overlook it".
At this level of camera and price point however, it's not an
obsession if the images are distorted enough to visually see it.
--
I also have little doubt that if you inspect both of your legs and
arms you may find that one is longer than the other by a very small
amount. Does it now make you walk differently?
You are now betting that nobody has a functioning camera within
accepted perameters.
Then try to crop the camera on the line at the front of the camera.
You'll won't be able to crop directly across the line, I'd bet
And nothing like the brick wall misalignment...that was way off...
ken
sej1001
Senior Member
It worked for me, but sorry you couldn't access it. I have a lot of problems with that site.
http://www.pbase.com/image/16125730
http://www.pbase.com/image/16125730
Some error msg pops up from bellsouth instead
Try using one of the free sites like http://www.webshots.com
They're pretty easy to use.
sej1001
Senior Member
With your crop rectangle. Don't get upset now, I'm just trying to help. I haven't been real happy with canon lately and the reason I have a G3 now is because I'm waiting for them to fix the Focusing Accuracy issue it has now. I found two cameras I test to be inconsistent with FF or BF problems with certain lenses on the 10D. So, I sympathize with your problems.
This being said, look at your rectangle you drew. You chose a line on the camera which is a seam on the top of the camera body. I think if you take some very close measurements with a caliper, on the camera, you will find that this camera "seam" is not parallel with the camera body. I am not saying you don't have a problem. However, go back and look at the top of the camera. The seam line that runs through the flash...."is not supposed to be level." Use a caliper and measure from the top of the seam to the top of the camera on each end of the seam. I think you will find that the seam is not the same distance on each end. It is not on my camera. Therefore, I think a measurement across the bottom of the camera would be more appropriate. Check it out and see what you think.
This being said, look at your rectangle you drew. You chose a line on the camera which is a seam on the top of the camera body. I think if you take some very close measurements with a caliper, on the camera, you will find that this camera "seam" is not parallel with the camera body. I am not saying you don't have a problem. However, go back and look at the top of the camera. The seam line that runs through the flash...."is not supposed to be level." Use a caliper and measure from the top of the seam to the top of the camera on each end of the seam. I think you will find that the seam is not the same distance on each end. It is not on my camera. Therefore, I think a measurement across the bottom of the camera would be more appropriate. Check it out and see what you think.
CsabX
Well-known member
New buyers, pls try your camera!
kenyee
Senior Member
That's an interesting thought. I was using that because Basil said it was a good way to check. That said, here's your picture w/ 3 crop rectangles:
BTW, Canon tech support says they have had a few returned because of CCD misalignment but they couldn't look for one that didn't have a misalignment for me so we could swap.
ken
p.s., I'm still not sure how much this really matters. Even w/ you "level" a tripod head, the bubble isn't exactly centered, so in real use, I'd wonder how much of a misalignment is even noticable. If you're not using a tripod w/ a spirit level, it probably doesn't even matter...
Ben1979
New member
...is affected too.
It is minor, and I'm not good enough of a photographer to care. However, owning a $600 defective camera is getting on my nerves.
What would be my best course of option. I'm tempted to call Dell for a replacement, but I'm afraid a replacement would have the same problem
It is minor, and I'm not good enough of a photographer to care. However, owning a $600 defective camera is getting on my nerves.
What would be my best course of option. I'm tempted to call Dell for a replacement, but I'm afraid a replacement would have the same problem
I also tested my G3 bought from DELL two weeks ago. I took pictures of the edge of the table where I put my camera on. I'm not sure it is reliable enough but it seems my G3 doesn't have the problem: the table's edge in the picture is level.
digicamuser83958
Active member
I've got a different problem with my two G3's from Dell. They were pretty reasonable about replacement, but my second camera has a similar problem, but at least to a lesser effect.
http://forums.dpreview.com/forums/read.asp?forum=1010&message=5044079
-- or perhaps, :-(
David
http://forums.dpreview.com/forums/read.asp?forum=1010&message=5044079
You took the words right out of my mouth.
-- or perhaps, :-(David
Mojo157288
Member
Ive been trying to decide between a Minolta S414 and a Canon A70. I finally decide to go a couple notches up and get the G3.
These defects really scare me, is there a simple way to tell if your camera is effected with these problems?
Now I'm worried about ordering from the net, I will probally pay alot more to actually go to the store and buy one that I can check first.
These defects really scare me, is there a simple way to tell if your camera is effected with these problems?
Now I'm worried about ordering from the net, I will probally pay alot more to actually go to the store and buy one that I can check first.
Wong Kok Choy
Member
Hi all,
I am planning to get my G3 today...and I am particularly worried about this tilting issue. I plan to perform the mirror test on the G3..but I can't seem to find any sample pictures of the mirror test. Was hoping you all could point me in that direction.. Thanks everyone..
I am planning to get my G3 today...and I am particularly worried about this tilting issue. I plan to perform the mirror test on the G3..but I can't seem to find any sample pictures of the mirror test. Was hoping you all could point me in that direction..
Thanks everyone..My G3 is working fine.
Dont worry too much about this.
Dont worry too much about this.
Hi all,
I am planning to get my G3 today...and I am particularly worried
about this tilting issue. I plan to perform the mirror test on the
G3..but I can't seem to find any sample pictures of the mirror
test. Was hoping you all could point me in that direction..
Thanks everyone..
Rafa Spain
Active member
I posted some samples a few days ago. My G3 is OK, as you can see. I bought it in March.
http://forums.dpreview.com/forums/read.asp?forum=1010&message=4992648
http://forums.dpreview.com/forums/read.asp?forum=1010&message=4992648
Wong Kok Choy
Member
Thanks Rafa Spain!
CsabX
Well-known member
What are your findings?
Did you order it from a net dealer?
Thx, CsabX
Did you order it from a net dealer?
Thx, CsabX
Hi all,
I am planning to get my G3 today...and I am particularly worried
about this tilting issue. I plan to perform the mirror test on the
G3..but I can't seem to find any sample pictures of the mirror
test. Was hoping you all could point me in that direction..
Thanks everyone..
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