Shame on Olympus

Inigo,

I didn't mean shame for us as consumers. Rereading what I wrote I can understand why you took it that way. I'm sorry for that. What I meant is that all corportions function in a similar manner. We as consumers get stuck with the greedly decisions corporations make. With Ford and the rest of the car manufactures it took consumers sueing them before and a lot of injuries and deaths before anything was done. In fact we as consumers benefit when one of us step forward and goes where few consumers go and take on the gaints of this world. One has to tie corportate power and greed to government power and greed. Not a pretty picture to point fingers, but it is that has to done once in awhile. Probably not often enough. I don't see it changing anytime soon.

I had problems with a number of companies over the years. I don't find Olympus to be any worse. The one I dislike the most is Sony. I have posted about them before. I had a little problem with Canon, a major problem with Panasonic, and so on and so forth.

Will this stop me from buying from some of those companies? No, it has made me cautious, but hasn't stopped me. This consumer fear we have when we buy large ticketed items has created another whole business. Buying extended warantees. Another creations of greeding corporations. I resent that more than new memory cards. When we buy into the new technologies, sometimes we get stuck holding the cheese. It's part of this Farmer in the Dell game we play in the name of techology.

As far as the memory cards go, at least Olympus offered multiple card compatibility in the C5050. I don't see the other companies doing that.

I am really in agreement with you. I past mad many years ago and life is too short to remain mad and this technology is too fun to ignore it. With my collection of cheese, I go on. Take care.
Since you're spreading the shame around, figured you can't get off
without any either. ;-)
 
Yes, the SmartMedia card thing was a bit of a fiasco. They were talking about 256Mb until a year or so ago, then quietly dropped it. I think that they couldn't make it compatible with the older cameras.

But one redeeming feature of xD - I see that the xD to CF adapter that Olympus sells (at a price!) looks as if it will fit into any CF type I slot, and looking at the picture it seems that it should fit into a camera where you have to shut the door. So you may be able to use it in a Nikon or Canon (or two xD cards simultaneously in a 5050!).

Can anyone confirm this, because at least it makes xD more future proof than SmartMedia was. It is, of course, still more expensive than CF, and the adapter is also costly.
 
Jola,

That is true. I bought a CF adapter for the xD memory card or picture card as they call it. It works in my E100rs. At least it could give you other working options if you desire it. I understand the fustration of people who have a investment in other memory cards and want to upgrade their camera just to find out they have to also upgrade their momory. But as I said before, that is what happens as technology evolve and changes. I think Olympus has done a better job in that area than Sony. But that's only my opinion.

BTW, a while back I bought an Epson 785EPX printer that had the PIM feature built into it. Well since I got the new Olympus Stylus 300 Digital which has PIM as one of its features, I decided to try it out. I think there is a major difference in using PIM. The colors are really accurate. That technology requires a new printer, new camera, and new software, not just the memory card.

Well I think we are back to where we were. Technology will move on with or without us and new technology will continue to be fun as long as the money holds out. Take care.
Yes, the SmartMedia card thing was a bit of a fiasco. They were
talking about 256Mb until a year or so ago, then quietly dropped
it. I think that they couldn't make it compatible with the older
cameras.

But one redeeming feature of xD - I see that the xD to CF adapter
that Olympus sells (at a price!) looks as if it will fit into any
CF type I slot, and looking at the picture it seems that it should
fit into a camera where you have to shut the door. So you may be
able to use it in a Nikon or Canon (or two xD cards simultaneously
in a 5050!).

Can anyone confirm this, because at least it makes xD more future
proof than SmartMedia was. It is, of course, still more expensive
than CF, and the adapter is also costly.
--
C700uz, E100rs
http://www.pbase.com/gene
Life is just a stage and we all have enough pictures to proof it!
 
As a consumer that's not my problem. Design it right and it's not
an issue. Canon, Minolta, etc. obviously know how to do this. If
Olympus can't figure it out, then why should it be "shame on me"?
Is that why the highly expensive EX flashes don't have an auto mode?
 
After 2 years my Uzi died with low battery power. I am told cost will be $398
plus my shipping. This amounts to about 67% of my cost of about $600.

Now, if you paid $20,000 for a car, then had to pay over $13,000 ....67%.......to repair a built in defect, how soon would you be willing to buy another from that manufacturer?

I am going to pay the price and someday might even be tempted to buy another Olympus. However, in the case of the Uzi repair I think it is
totally wrong and unfair.
...lectraglide.
 
Since I purchased my UZI,I've always wondered why Olympus never issues a downloadable firmware. Today,I noticed that Nikon released another firmwares,showing that they REALLY care about their customers. When it comes to the firmwares,Nikon has always been very responsive to their customers' feedbacks. They DO listen to Phils' remarks and their customers' requests/complaints. Canon is the 2nd best for that matter,though not as quick as Nikon,but they're getting better.

I wonder why it's SO difficult for Olympus to release the firmware and I wonder if their marketing team thinks that their cameras are so perfect that they will not need the firmware?

Or,budget wise,they don't want to spend any extra money on that?

Or,they have a take-it-or-leave-it attitude?

Or,thay think that WE are so amateurs that our opinions are NOT valid.

Or,they think that we don't know how to use the camera?

Whoever is in charge in their marketing team is very WEIRD . I would say he IS weird.

Considering the fact that our economy is heading south and that consumer spending confidence is very low,this Olympus marketing strategy is a big mistake. They've been ignoring our requests,but at least they could've explained why they don't give us the firmware.

They care or not. Their silent answer means WHO CARES!

Hide
 
I don't know about anyone else, but I'm given great pause at even
considering another Olympus brand camera when I finally make the
move past my Uzi/Ezi. (Unless maybe I could find a like-new E-10
for $400) :-)

The primary reason is that they obviously knew that a good number
of the early Uzi run units had a problem with the power board that
induces SDS. IMHO, every camera with that revision of power board
is simply a ticking time bomb, and rather than acknowledge the
defect, they've publicly kept quiet about it hoping a bunch of
cameras will be out of warranty when the bomb finally goes off.

That's not the way I like to see the companies I do business with
operate -- especially for high ticket items.

A few other reasons I may switch camps:

Firmware "hard coded". Canon and Minolta have released
user-installable firmware upgrades that have significantly improved
the operation of their cameras, and at no cost. I wouldn't even
mind paying for an upgrade if it didn't cost me a $294 "minimum
repair cost".

The stupid Olympus panorama "feature". We all know you can do
panos without it, or hack up a card to enable the thing -- that's
not the point. It's that they sell/market it as a feature of the
"special" SM/XD cards when the feature is really in the camera's
firmware and it's disabled unless you give in to their
"blackmail" to unlock the feature. As a consumer I find that
disingenuous and insulting behavior.

So... am I alone? And does Olympus care? I don't think they do.
I think as long as they're moving product off the shelf today, they
could care less about building good faith and brand loyalty for
long term sales tomorrow.
--
James H.
Oly C2100Uzi & Oly C-3000z (until I sell it)
 
I wonder why it's SO difficult for Olympus to release the
firmware and I wonder if their marketing team thinks that their
cameras are so perfect that they will not need the firmware?

Or,budget wise,they don't want to spend any extra money on that?

Or,they have a take-it-or-leave-it attitude?

Or,thay think that WE are so amateurs that our opinions are NOT
valid.

Or,they think that we don't know how to use the camera?
I think it could be because of all (I mean ALL) of the above! Canon, Nikon and Minolta, etc have been offering free camera firmware updates to their customers for years. So yes there is definitely something wrong with Olympus as far as it does not offer free firmware updates is concerned...

James
--
Olympus Camedia C-5O5OZOOM
http://jjin.instantlogic.com
 
1) I bought a 3 year warranty on my C3000 through Futureshop, so I couldn't care less as to how Olympus treats me... : )

2) I know that Nikon/Minolta users are getting firmware fixes, but from what I can tell, that's because they are known for rushing out products... FOr example.. The Dimage 7 was a really slow performer in terms of focusing. Guess what? Firmware a year later that people had to pay for made it twice as fast. Good for Minolta? No. Sloppy programming and a rushed product... Oh, and they had to pay like $100 for it or something.. The D7i was basically what should have come out with the D7.

3) I'd take a better camera without firmware upgradability over one that is of the lesser that CAN be upgraded...

4) I'm looking for feature set and image quality over nice people at customer service and that kind of thing. Get a 3 year store warranty, and things should be just fine. : )

Brianos 2.0
I don't know about anyone else, but I'm given great pause at even
considering another Olympus brand camera when I finally make the
move past my Uzi/Ezi. (Unless maybe I could find a like-new E-10
for $400) :-)

The primary reason is that they obviously knew that a good number
of the early Uzi run units had a problem with the power board that
induces SDS. IMHO, every camera with that revision of power board
is simply a ticking time bomb, and rather than acknowledge the
defect, they've publicly kept quiet about it hoping a bunch of
cameras will be out of warranty when the bomb finally goes off.

That's not the way I like to see the companies I do business with
operate -- especially for high ticket items.

A few other reasons I may switch camps:

Firmware "hard coded". Canon and Minolta have released
user-installable firmware upgrades that have significantly improved
the operation of their cameras, and at no cost. I wouldn't even
mind paying for an upgrade if it didn't cost me a $294 "minimum
repair cost".

The stupid Olympus panorama "feature". We all know you can do
panos without it, or hack up a card to enable the thing -- that's
not the point. It's that they sell/market it as a feature of the
"special" SM/XD cards when the feature is really in the camera's
firmware and it's disabled unless you give in to their
"blackmail" to unlock the feature. As a consumer I find that
disingenuous and insulting behavior.

So... am I alone? And does Olympus care? I don't think they do.
I think as long as they're moving product off the shelf today, they
could care less about building good faith and brand loyalty for
long term sales tomorrow.
--

If you have time to post on this site every day, you HAVE time to click a banner to feed the starving. http://www.thehungersite.com
------------------------------------------------------------------
Portfolio:
http://www.adigitaldreamer.com/photography/website/
------------------------------------------------------------------
'THE' graphic design directory...
http://www.adigitaldreamer.com
 
Evil Eggplant wrote:
If Joe Sixpack knew just how badly he was getting
ripped when he bought his "enhanced" storage device that "supports"
panoramas,
rich
--I just bought 2- 128mb Olympus XD cards for the same price as Fuji $77.00cdn.

From cameracanada. I ordered the Fuji because of the price diff-they sent the Oly. No complaint here.
Brian Schneider
 
I agree, for the same reasons, unless they come out with another killer camera like the UZI that nobody else can touch, at an impossible to resist price.

Of course, if that happened, I'd make sure to get an extended warranty too.
--
 
Inigo,

I didn't mean shame for us as consumers. Rereading what I wrote I
can understand why you took it that way. I'm sorry for that.
OK... no problem.
This consumer fear we have when we buy large ticketed items has created another whole
business. Buying extended warantees. Another creations of greeding
corporations. I resent that more than new memory cards.
I don't resent them. Just the sales people at Best Buy who try to push them on me. :-) I was wheeling about $1,000 of new stereo equipment through their store once and the kid "helping" me wouldn't shut up about it. Finally I told him point blank -- "One more word about a warranty and I'll be telling your manager that you're the reason his store lost a $1,000 sale". That got the point across.

The warranties are optional , so I can skip them if I want, and generally do. The only extended warranties I can ever recall buying were for a camcorder (which paid off well at Circuit City), and yes, I got an extra 2 years from Oly on my Uzi (passed on the Ezi because it was more than twice the price as an "E" model). Unlike most consumer electronics, camcorders and cameras have a lot of mechanical components that are far more likely to wear/break in use, so I see myself as being more likely to actually need to take advantage of them.
 
Yeah, getting real ornery in my "old age". LOL.

Was at the KFC drive through yesterday and they opened up with "which combo meal do you want?". I politely told them that I understood that they were required to say that, but that I didn't want a combo meal and I'd appreciate it if they told their management that I found the comment presumptuous and insulting.

Just gotta have a little fun with these things. You should hear what I put telephone solicitors through. They're usually the ones to hang up on me . :-)
Finally I told him point blank -- "One more word about a warranty and I'll be telling your manager that you're the reason his store lost a $1,000 sale".
--
 
I always thought it would be fun to harass the telemarketers, but I usually just say "Please put me on your Do-Not-Call list" so they're not legally allowed to call me again, and it immediately stops their sales pitch.
--
 
I also like updateable firmware. I even chose my IMP-350 portable CD/MP3/etc. player because it was updateable, and because there is a small hope that they will support Ogg format soon. http://www.Iriver.com/

And of course, I keep my computer components' firmware updated (motherboard, CD-R/W drive, router, etc.).
--
 
Yup...I do that too. Depends on my mood at the time, and if I've got time to waste. Playing the part of a sincere but hopelessly confused person that keeps asking the same questions is fun. Or intentionally mis-hearing what they're saying.

I had Olan Mills on the phone for a long time once... they wanted to give me a free sitting. I kept asking if I could bring my own clothes or I had to buy theirs for the fitting.

I keep meaning to doube-check the law here in VA regarding taping a caller w/out them knowing. I could tape them and make a pretty good web page of sound files, kind of like "Crank Yankers".

Note: To keep this photography related, I did mention Olan Mills ;-)
I always thought it would be fun to harass the telemarketers, but I
usually just say "Please put me on your Do-Not-Call list" so
they're not legally allowed to call me again, and it immediately
stops their sales pitch.
--
 
Wow Inigo, I thought SDS was a concern over a year ago. Why bring it up now? I did not bother to read the whole thread. You are one of my favorites on this forum. Did your camera die? Is SDS a new concern?

I will be shooting my 2100 two years in August. Got the extended warranty too. I am going to send it in for a bad pixel when I get around to it. I hit this forum less than I did when I bought the camera. Is there new SDS popping up?

I will not be buying another "hard coded camera."

I will back you up on being harsh on big companies like Olympus. My next camera might be a Nikon, or other. Olympus sure does a good job on color matching. When I heard they moved pro9duction to China I started my thinking again.

Panorama is not an issue with me. I do it without the card feature. Been having good luck with it too.

You are not alone. I think Oly is having financial trouble. I have mentioned this before and got boo'ed. I have thick skin. :) I think they make the bulk of their money from medical machines. A loss on consumer cameras is just an annoyance. OK, I'm fair game. lol

Good Luck!!!!
I don't know about anyone else, but I'm given great pause at even
considering another Olympus brand camera when I finally make the
move past my Uzi/Ezi. (Unless maybe I could find a like-new E-10
for $400) :-)

The primary reason is that they obviously knew that a good number
of the early Uzi run units had a problem with the power board that
induces SDS. IMHO, every camera with that revision of power board
is simply a ticking time bomb, and rather than acknowledge the
defect, they've publicly kept quiet about it hoping a bunch of
cameras will be out of warranty when the bomb finally goes off.

That's not the way I like to see the companies I do business with
operate -- especially for high ticket items.

A few other reasons I may switch camps:

Firmware "hard coded". Canon and Minolta have released
user-installable firmware upgrades that have significantly improved
the operation of their cameras, and at no cost. I wouldn't even
mind paying for an upgrade if it didn't cost me a $294 "minimum
repair cost".

The stupid Olympus panorama "feature". We all know you can do
panos without it, or hack up a card to enable the thing -- that's
not the point. It's that they sell/market it as a feature of the
"special" SM/XD cards when the feature is really in the camera's
firmware and it's disabled unless you give in to their
"blackmail" to unlock the feature. As a consumer I find that
disingenuous and insulting behavior.

So... am I alone? And does Olympus care? I don't think they do.
I think as long as they're moving product off the shelf today, they
could care less about building good faith and brand loyalty for
long term sales tomorrow.
 
Lets all Shame on Olympus together and request them to give free Firmware update
I don't know about anyone else, but I'm given great pause at even
considering another Olympus brand camera when I finally make the
move past my Uzi/Ezi. (Unless maybe I could find a like-new E-10
for $400) :-)

The primary reason is that they obviously knew that a good number
of the early Uzi run units had a problem with the power board that
induces SDS. IMHO, every camera with that revision of power board
is simply a ticking time bomb, and rather than acknowledge the
defect, they've publicly kept quiet about it hoping a bunch of
cameras will be out of warranty when the bomb finally goes off.

That's not the way I like to see the companies I do business with
operate -- especially for high ticket items.

A few other reasons I may switch camps:

Firmware "hard coded". Canon and Minolta have released
user-installable firmware upgrades that have significantly improved
the operation of their cameras, and at no cost. I wouldn't even
mind paying for an upgrade if it didn't cost me a $294 "minimum
repair cost".

The stupid Olympus panorama "feature". We all know you can do
panos without it, or hack up a card to enable the thing -- that's
not the point. It's that they sell/market it as a feature of the
"special" SM/XD cards when the feature is really in the camera's
firmware and it's disabled unless you give in to their
"blackmail" to unlock the feature. As a consumer I find that
disingenuous and insulting behavior.

So... am I alone? And does Olympus care? I don't think they do.
I think as long as they're moving product off the shelf today, they
could care less about building good faith and brand loyalty for
long term sales tomorrow.
--
GC_man w/C-5050 C-4000 S230
 

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