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Dell - Unbelievable...

  • Thread starter Thread starter Jack A. Zucker
  • Start date Start date
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Everyone:

All your info should work for you and others! Go to http://www.resellerratings.com/reseller_list.pl?search=Gateway
or
http://www.resellerratings.com/seller1867.html
and read that others may have had similar problems with these same suppliers!

The idea is to pick your SUPPLIER, not someone who convinces you they have "stock". I speak from lots of experience:
http://forums.dpreview.com/forums/read.asp?forum=1020&message=4071555
and
http://forums.dpreview.com/forums/read.asp?forum=1020&message=4207945

My first supplier ALSO had poor ratings at reseelerratings.com.... had I checked there first.....

Please read & learn from others' pain....

Wish you all well with your 10d's!!!

Thom
 
Kudos to Dell for their attempt to complete our orders. Thats what mine says too. This definitely sounds better than
"Delayed 3/17".
Mishkin said:
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
Click to expand...
 
Now why do I get the sneaking suspicion that my Dell order isn't going to arrive today?

No replies to emails to my rep since Thursday (since first email exchange, so I know address work). Dell support says they cannot give me his supervisor's name.

How all very interesting. Not unexpected, this is Dell after all.

I'm very glad that when I started feeling like I wanted a 10D this month I put in an order at J&R on Friday where there were 8 left -- I have tracking number in hand and barring UPS messing up I'll have camera in hand today.

-- Lew
Mishkin said:
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
Click to expand...
--
Any DSLR beats unexposed film.
 
What? Basically it means it's backordered indefinately---at least before you had a date. I'm surprised they didn't put the 4/16 date since that's what they told us.
great frog said:
Kudos to Dell for their attempt to complete our orders. Thats what
mine says too. This definitely sounds better than
"Delayed 3/17".
Click to expand...
 
Ordered originally from B&H. Cancelled when Dell assured me I get my 10D sooner AND cheaper. Sigh. . . . . I've dealt with Dell multiple times in the past and NEVER been disappointed. So, I WAS blindsided by this screwup and surprised that Dell has such a bad reputation. Needless to say I won't be ordering any photo equipment from Dell for quite some time.

Dell's inventory management methods despite all reports to the contrary are a mess. Their customer service is terrible. I'm not quite sure how they could be run so poorly and continue to do so well. At least in the computer arena they've never disappointed.

Cancelled yesterday at Dell.

Take home lesson: Only deal with reputable dealers.

--
Burke Churchill
 
Good luck with your cancellation, my D60 was cancelled, cancellation confirmed, then delivered a few weeks later despite of the cancellation. I had to refuse the shipment and it took almost 3 months to get my credit back after I had to dispute it with my bank. I crossed them out of my list long time ago.
Julius
Burke Churchill said:
Ordered originally from B&H. Cancelled when Dell assured me I get
my 10D sooner AND cheaper. Sigh. . . . . I've dealt with Dell
multiple times in the past and NEVER been disappointed. So, I WAS
blindsided by this screwup and surprised that Dell has such a bad
reputation. Needless to say I won't be ordering any photo
equipment from Dell for quite some time.

Dell's inventory management methods despite all reports to the
contrary are a mess. Their customer service is terrible. I'm not
quite sure how they could be run so poorly and continue to do so
well. At least in the computer arena they've never disappointed.

Cancelled yesterday at Dell.

Take home lesson: Only deal with reputable dealers.

--
Burke Churchill
Click to expand...
 
Burke Churchill said:
Ordered originally from B&H. Cancelled when Dell assured me I get
my 10D sooner AND cheaper. Sigh. . . . . I've dealt with Dell
multiple times in the past and NEVER been disappointed. So, I WAS
blindsided by this screwup and surprised that Dell has such a bad
reputation. Needless to say I won't be ordering any photo
equipment from Dell for quite some time.

Dell's inventory management methods despite all reports to the
contrary are a mess. Their customer service is terrible. I'm not
quite sure how they could be run so poorly and continue to do so
well. At least in the computer arena they've never disappointed.

Cancelled yesterday at Dell.

Take home lesson: Only deal with reputable dealers.

--
Burke Churchill
Click to expand...
--

I agree 100%. Customer service is worhtless and no one knows what they are doing at Dell! Very disappointed.
ASKDMD
 
Alan S. Krause wrote:
Website tells you one thing, then another at other times.
Phone status useless
Sales associates give differing answers each time you call.

And now I checked the web status and instead of the March 17th date I get:

Delayed Currently attempting to complete order

And after numerous refreshes, I no longer see the pre-blabla screens.

I'll never order from them again. Learned my lesson, either B&H or local.

--
Chris A. Epler
http://members.fotki.com/cepler/
 
Burke Churchill said:
Dell's inventory management methods despite all reports to the
contrary are a mess. Their customer service is terrible. I'm not
quite sure how they could be run so poorly and continue to do so
well. At least in the computer arena they've never disappointed.
Click to expand...
How does Dell do so well in computers? Answer: build to order with the absolute minimum of inventory on hand at all times.

Now, if that were your operating style, how would you sell peripheral gear like cameras? Answer: Advertise, see how many orders you get, and then order them.

Did you think such a miraculous low price came FREE????
 
Michael Long said:
Did you think such a miraculous low price came FREE????
Click to expand...
Actually, yes!! In my experience their computers are priced miraculously low and they ALWAYS deliver. It made perfectly good sense that they'd try and skim some of the cream off the top of this market at no significant cost to themselves.
--
Burke Churchill
 
Don't ask me how that company keeps up in the top 3. They must do better with computers than with peripherey....

Dave
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
--
Dave
 
Just wondering if everyone has already ordered another camera somewhere?

Frankly, I don't know what to do. Seems like if I'm getting on a list now I would be so far back I might as well stay where I'm at. And I'm afraid the same thing is going to happen again. I mean Dell did say that they had camera's in stock.Thing is I don't want to pay more than $1499. +shipping, or wait a month. No local shops anywhere around me or I would've done that route already. I am so bummed. If anyone received 2 10D 's and would like to help out a fellow dpreview member please let me know.
Alan S. Krause said:
Burke Churchill said:
Ordered originally from B&H. Cancelled when Dell assured me I get
my 10D sooner AND cheaper. Sigh. . . . . I've dealt with Dell
multiple times in the past and NEVER been disappointed. So, I WAS
blindsided by this screwup and surprised that Dell has such a bad
reputation. Needless to say I won't be ordering any photo
equipment from Dell for quite some time.

Dell's inventory management methods despite all reports to the
contrary are a mess. Their customer service is terrible. I'm not
quite sure how they could be run so poorly and continue to do so
well. At least in the computer arena they've never disappointed.

Cancelled yesterday at Dell.

Take home lesson: Only deal with reputable dealers.

--
Burke Churchill
Click to expand...
--
I agree 100%. Customer service is worhtless and no one knows what
they are doing at Dell! Very disappointed.
ASKDMD
Click to expand...
 
The low price was from a PREVIOUS sale going on before they ever released the 10D.
Michael Long said:
Michael Long said:
Dell's inventory management methods despite all reports to the
contrary are a mess. Their customer service is terrible. I'm not
quite sure how they could be run so poorly and continue to do so
well. At least in the computer arena they've never disappointed.
Click to expand...
How does Dell do so well in computers? Answer: build to order with
the absolute minimum of inventory on hand at all times.

Now, if that were your operating style, how would you sell
peripheral gear like cameras? Answer: Advertise, see how many
orders you get, and then order them.

Did you think such a miraculous low price came FREE????
Click to expand...
 
I just placed an order at ecost, the guy price matched the "Dell" price, I am canceling the Dell order due to their shenanigans...

Tait
Thea B said:
Just wondering if everyone has already ordered another camera
somewhere?
Frankly, I don't know what to do. Seems like if I'm getting on a
list now I would be so far back I might as well stay where I'm at.
And I'm afraid the same thing is going to happen again. I mean Dell
did say that they had camera's in stock.Thing is I don't want to
pay more than $1499. +shipping, or wait a month. No local shops
anywhere around me or I would've done that route already. I am so
bummed. If anyone received 2 10D 's and would like to help out a
fellow dpreview member please let me know.
Click to expand...
 
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