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Dell - Unbelievable...

  • Thread starter Thread starter Jack A. Zucker
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Jack A. Zucker

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I called to cancel today and was told I couldn't cancel. They gave me another phone number to call which was in the "software and peripherals" department. The guy there told me my camera was definitely shipping today even though it said 3/17 delayed on the status page. He explained that their status page was not updated and synchronized with the warehouse but assured me it would ship. I even explained that I had it on order somewhere else and if there was any doubt I needed him to cancel the order. He indicated over and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took a chance and cancelled the other order. When I got home, the infamous message was on my machine indicating my new ship date was 4/17. When I went to the webpage to check the status online it said "Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
 
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
--
'MIB'
 
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
--Sorry to hear of the problem Jack...talk about a company going haywire after being such a reliable one. Hopefully, tomorrow's webpage may have it "shipped".
 
Total idiots. Gateway is no better. I cancelld two orders to get overnight from Gateway. Of course they put me on indefinite backorder. :((

Bought locally. Wish you luck,

Rich
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
 
That's how Dell operates -- a mess in inventory, knock on your door when you peak in frustration.

Hope my 10D is on the way.
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
 
Sorry to hear that. :(

-- Lew
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
--
Any DSLR beats unexposed film.
 
Do you have a backup order Mishkin? I think I'm the only one w/out 4 backup orders in case Dell doesn't come thru.
Mishkin said:
Hope my 10D is on the way.
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
Click to expand...
 
My order status changed from the usual "delayed 3/17" to a checklist ranging from Order processing to Estimated ship date. Shipping Prep is the next thing to be checked off.
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
 
Use the same old one you started. Same information, just an update. It would keep everything in the same thread and be easier to find and use

http://forums.dpreview.com/forums/read.asp?forum=1019&message=4640172

Steven
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
--
---
Something different.
http://www.pbase.com/snoyes/in_the_supers
 
Mine has been showing that since day one. It still shows delayed 3/17. Oh yea, I also got the call this morning. Will see tomorrow as I had overnight shipping.

Neil
rgbman said:
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
Click to expand...
 
Because you see Steven, we have no 10D in hand and plenty of time to click on this new thread.

The topic was in the thread title, it's fairly easy not to click on it if it has no interest to you.

JK - just Kiddin', your right of course, not to mention my very informative post here as well:

http://forums.dpreview.com/forums/read.asp?forum=1019&message=4644215
Steven Noyes said:
http://forums.dpreview.com/forums/read.asp?forum=1019&message=4640172

Steven
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
--
---
Something different.
http://www.pbase.com/snoyes/in_the_supers
Click to expand...
 
This page does not say "delayed" anywhere. In fact it says "Delivery Estimate 3/20-3/24". Does yours say that too?

Don't pop my bubble now damnit!!
ncampbell21 said:
Neil
rgbman said:
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
Click to expand...
Click to expand...
 
I remember how I got D60 from Dell -- they delivered faster than promised, so I hope this will be the case with 10D, too. I called in the first 5-10 minutes after the first post.
rgbman said:
Mishkin said:
Hope my 10D is on the way.
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
Click to expand...
Click to expand...
 
I had next day so mine showed delivery 3/18. As other people have stated, the screens switch back and forth. Sometimes you get delayed 3/17 screem and the other time you show the order being processed screened.

I don't think I popped your bubble, but maybe just put a small hole in it. LOL

Neil
rgbman said:
Don't pop my bubble now damnit!!
ncampbell21 said:
Neil
rgbman said:
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
Click to expand...
Click to expand...
Click to expand...
 
ncampbell21 said:
I don't think I popped your bubble, but maybe just put a small hole
in it. LOL

Neil
rgbman said:
Don't pop my bubble now damnit!!
ncampbell21 said:
Neil
rgbman said:
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
Click to expand...
Click to expand...
Click to expand...
Click to expand...
 
Steven Noyes said:
Use the same old one you started. Same information, just an
update. It would keep everything in the same thread and be easier
to find and use
Click to expand...
I for one am waiting the continuation of this exciting story.

When is the next order?
Will he cancel?
When will he get the shipping e-mail?
When will FedEx knock on the door?
When can we expect his first cat/garage/driveway picture?

It's not like the forum contains any useful information.

Why not clutter it up with status reports EVERYONE will be interested in...
 
that's what my status now says
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
 
Sooooooo Sorry!!!!!!!!!
They really are UNBELIEVABLE
Mr & Mrs. Digital Crazy
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
 
DigitalCrazy said:
Jack A. Zucker said:
I called to cancel today and was told I couldn't cancel. They gave
me another phone number to call which was in the "software and
peripherals" department. The guy there told me my camera was
definitely shipping today even though it said 3/17 delayed on the
status page. He explained that their status page was not updated
and synchronized with the warehouse but assured me it would ship. I
even explained that I had it on order somewhere else and if there
was any doubt I needed him to cancel the order. He indicated over
and over that it would ship.

Not wanting to pay shipping + restocking to the other store, I took
a chance and cancelled the other order. When I got home, the
infamous message was on my machine indicating my new ship date was
4/17. When I went to the webpage to check the status online it said
"Cancelled".

What a great company! LOL

Jaz

--
http://www.jackzucker.com
Click to expand...
--
Click to expand...
--

D-30 CANON 7E SONY CD 1000 420 EX PENTAX ME SUPER VIVITAR 3900 FLASH SONY CAM.
 
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