Just in from DELL...not good news

Mike Zoetewey · Mar 16, 2003

Just recieved this message from Dell in my email. I ordered within the first 2 hours of the original Dell thread on this forum.

Thank you for your reply. I apologize for the delay in response to your e-mail. We are very backlogged with e-mails received and are working hard to answer all e-mails in a timely manner.

After reviewing the records I show that we will not be able
to ship your order until 04/16/2003. We apologize for this

inconvenience, and are doing everything we can to get your order out to you as quickly as possible. As always, you may cancel your order at any time prior to shipment by calling 1-800-449- 3355 (extension: - 62470) and we will promptly process a refund for your order. Alternately, you may place an order for a substitute product.

I thank you for your patience and understanding, they are both greatly appreciated.

If you have any further questions or concerns, please visit the following website to contact us.

http://www.DellCustomerCare.com

Thank you for contacting Dell and have a nice day.

Respectfully,

Treasa
DTC47399
8:30pm-5:00am CST Sun-Thu
Dell Customer Care

--
Mike
[email protected]

SCsnapper · Mar 16, 2003

...as a photography supplier. I ordered 2 CF cards from them, and I got 3 emails like yours, delaying it over 5 weeks. I finally called and cancelled the order...and then it arrived the next day! I then called to ask about returning, and I am waiting for them to send me an envelope. Grrrrrrrr.

I love Dell computers; wouldn't have any other kind. But Dell ain't cameras...

DavidP #28649 · Mar 16, 2003

It's never been their main line of business.

Selling printers and digital point/n/shoots probably makes sense for them, but not digital SLR's.

And anytime there's a "run" on a "good deal", you can bet the computer dealers are going to run out before camera dealers. At least I hope so. I'd hate to think that Dell was getting 10D's while camera dealers couldn't get it.

SCsnapper said:
But Dell ain't cameras...

--
The Unofficial Photographer of The Wilkinsons
http://thewilkinsons.crosswinds.net
Photography -- just another word for compromise

Burke Churchill · Mar 16, 2003

Boy, what a screwed up system. Nobody seems to be on the same page. As luck would have it my server is down for my credit card company so I'm not even sure if they charged me.

WHEW!!

Mike Zoetewey said:
Just recieved this message from Dell in my email. I ordered within
the first 2 hours of the original Dell thread on this forum.

Thank you for your reply. I apologize for the delay in response to
your e-mail. We are very backlogged with e-mails received and are
working hard to answer all e-mails in a timely manner.

After reviewing the records I show that we will not be able
to ship your order until 04/16/2003. We apologize for this
inconvenience, and are doing everything we can to get your order
out to you as quickly as possible. As always, you may cancel your
order at any time prior to shipment by calling 1-800-449- 3355
(extension: - 62470) and we will promptly process a refund for your
order. Alternately, you may place an order for a substitute product.

I thank you for your patience and understanding, they are both
greatly appreciated.

If you have any further questions or concerns, please visit the
following website to contact us.

http://www.DellCustomerCare.com

Thank you for contacting Dell and have a nice day.

Respectfully,

Treasa
DTC47399
8:30pm-5:00am CST Sun-Thu
Dell Customer Care

--
Mike
[email protected]

--
Burke Churchill

kanefsky · Mar 16, 2003

There's no difference between a DSLR and a P&S (or a printer for that matter) as far as Dell is concerned. You're just as likely to get screwed either way. All people are looking for here is a good order-processing system. It doesn't make any difference what kind of item you're ordering.

--
Steve

DavidP said:
Selling printers and digital point/n/shoots probably makes sense
for them, but not digital SLR's.

And anytime there's a "run" on a "good deal", you can bet the
computer dealers are going to run out before camera dealers. At
least I hope so. I'd hate to think that Dell was getting 10D's
while camera dealers couldn't get it.

SCsnapper said:

But Dell ain't cameras...

Click to expand...

--
The Unofficial Photographer of The Wilkinsons
http://thewilkinsons.crosswinds.net
Photography -- just another word for compromise

gpb11 · Mar 16, 2003

was all "no problem, it'll ship today or Friday" when I emailed him Thursday...

then the silence on Friday was deafening. No responses to the emails I left on Friday.

shrug It's like the story of the Indian and the Snake. I went in knowing what Dell's like, and have an alternate source.

For what it's worth, I have ordered two Simpletech memory cards from them over the last couple months and both times they shipped them before their online order tracking system could keep up -- the one I had shipped overnight literally was in my hands before their tracking system quit saying "InProduction".

So we'll see what happens. I'm sure there'll be lots of wailing and gnashing of teeth this week as either Dell comes through and folks who bailed wail about the lying sales reps who told them April 15th, or Dell won't come through and folks who stuck with them wail about the lying sales reps who told them March 17th. ;}

-- Lew

Burke Churchill said:
WHEW!!

Mike Zoetewey said:

Just recieved this message from Dell in my email. I ordered within
the first 2 hours of the original Dell thread on this forum.

Thank you for your reply. I apologize for the delay in response to
your e-mail. We are very backlogged with e-mails received and are
working hard to answer all e-mails in a timely manner.

After reviewing the records I show that we will not be able
to ship your order until 04/16/2003. We apologize for this
inconvenience, and are doing everything we can to get your order
out to you as quickly as possible. As always, you may cancel your
order at any time prior to shipment by calling 1-800-449- 3355
(extension: - 62470) and we will promptly process a refund for your
order. Alternately, you may place an order for a substitute product.

I thank you for your patience and understanding, they are both
greatly appreciated.

If you have any further questions or concerns, please visit the
following website to contact us.

http://www.DellCustomerCare.com

Thank you for contacting Dell and have a nice day.

Respectfully,

Treasa
DTC47399
8:30pm-5:00am CST Sun-Thu
Dell Customer Care

--
Mike
[email protected]

Click to expand...

--
Burke Churchill

--
Any DSLR beats unexposed film.

Burke Churchill · Mar 16, 2003

than to see a post on the forum Monday morning screaming that "Dell came through!!" Heck, I hope I can post it. Lots of doom and gloomers! I'm not sure anyone knows what the heck is going on at that company. They're telling a different story to everyone and creating a lot of confusion. You'd think that a company that prides itself in controlling inventory and is renown for the same could - CONTROL THEIR INVENTORY!

Still, perhaps unwarrantedly, crossing my fingers. I'll wait till Monday evening.

I've sold my G3 and my A2. All I have left for a trip to Florida is my trusty Olympus Epic which I love for a film point and shoot. I guess when I'm in Florida I can borrow my Dad's Canon S45 if he'll part with it!

Lew said:
then the silence on Friday was deafening. No responses to the
emails I left on Friday.

shrug It's like the story of the Indian and the Snake. I went
in knowing what Dell's like, and have an alternate source.

For what it's worth, I have ordered two Simpletech memory cards
from them over the last couple months and both times they shipped
them before their online order tracking system could keep up -- the
one I had shipped overnight literally was in my hands before their
tracking system quit saying "InProduction".

So we'll see what happens. I'm sure there'll be lots of wailing
and gnashing of teeth this week as either Dell comes through and
folks who bailed wail about the lying sales reps who told them
April 15th, or Dell won't come through and folks who stuck with
them wail about the lying sales reps who told them March 17th. ;}

-- Lew

Burke Churchill said:

WHEW!!

Mike Zoetewey said:

Just recieved this message from Dell in my email. I ordered within
the first 2 hours of the original Dell thread on this forum.

Thank you for your reply. I apologize for the delay in response to
your e-mail. We are very backlogged with e-mails received and are
working hard to answer all e-mails in a timely manner.

After reviewing the records I show that we will not be able
to ship your order until 04/16/2003. We apologize for this
inconvenience, and are doing everything we can to get your order
out to you as quickly as possible. As always, you may cancel your
order at any time prior to shipment by calling 1-800-449- 3355
(extension: - 62470) and we will promptly process a refund for your
order. Alternately, you may place an order for a substitute product.

I thank you for your patience and understanding, they are both
greatly appreciated.

If you have any further questions or concerns, please visit the
following website to contact us.

http://www.DellCustomerCare.com

Thank you for contacting Dell and have a nice day.

Respectfully,

Treasa
DTC47399
8:30pm-5:00am CST Sun-Thu
Dell Customer Care

--
Mike
[email protected]

Click to expand...

--
Burke Churchill

Click to expand...

--
Any DSLR beats unexposed film.

--
Burke Churchill

jdk333 · Mar 16, 2003

Did we ever get a firm answer on the number of 10D's that Dell "had in stock", or most likely as we know now - might get in stock Tomorrow?

I seem to remember people replying on the Mega-thread that they had "40", "50", and I think someone even said "250".

Even taking the large number into account, I'd bet that they still took somewhere between 300-500 orders in the few hours the word got out - considering the firestorm it created here alone - and someone mentioned that the word also went out on usenet.

Bottom line - Dell doesn't have a real-time inventory and order reservation system - many people placed orders from one of the hundreds of salespeople for the "in stock" item, as it stated on the screen - meanwhile, I'm sure that all of the cameras were sold within the first 30 minutes.

Its interesting that you've been offered to cancel your order - as I was told on Friday afternoon that I couldn't cancel my order as "it has been invoiced and is in production." BTW, I ordered within 20 minutes of the news breaking here...

rgbman · Mar 16, 2003

I too ordered in the first 30 minutes and my order status still says delayed until 3/17. I vividly remember the rep saying it would definitely ship on or before the 17th.

It would sure be nice if everyone would just chill out and give Dell a chance to come through with the time frame which they previously stated.

jdk333 said:
Did we ever get a firm answer on the number of 10D's that Dell "had
in stock", or most likely as we know now - might get in stock
Tomorrow?

I seem to remember people replying on the Mega-thread that they had
"40", "50", and I think someone even said "250".

Even taking the large number into account, I'd bet that they still
took somewhere between 300-500 orders in the few hours the word got
out - considering the firestorm it created here alone - and someone
mentioned that the word also went out on usenet.

Bottom line - Dell doesn't have a real-time inventory and order
reservation system - many people placed orders from one of the
hundreds of salespeople for the "in stock" item, as it stated on
the screen - meanwhile, I'm sure that all of the cameras were sold
within the first 30 minutes.

Its interesting that you've been offered to cancel your order - as
I was told on Friday afternoon that I couldn't cancel my order as
"it has been invoiced and is in production." BTW, I ordered
within 20 minutes of the news breaking here...

ncampbell21 · Mar 16, 2003

ditto

rgbman said:
It would sure be nice if everyone would just chill out and give
Dell a chance to come through with the time frame which they
previously stated.

jdk333 said:

Did we ever get a firm answer on the number of 10D's that Dell "had
in stock", or most likely as we know now - might get in stock
Tomorrow?

I seem to remember people replying on the Mega-thread that they had
"40", "50", and I think someone even said "250".

Even taking the large number into account, I'd bet that they still
took somewhere between 300-500 orders in the few hours the word got
out - considering the firestorm it created here alone - and someone
mentioned that the word also went out on usenet.

Bottom line - Dell doesn't have a real-time inventory and order
reservation system - many people placed orders from one of the
hundreds of salespeople for the "in stock" item, as it stated on
the screen - meanwhile, I'm sure that all of the cameras were sold
within the first 30 minutes.

Its interesting that you've been offered to cancel your order - as
I was told on Friday afternoon that I couldn't cancel my order as
"it has been invoiced and is in production." BTW, I ordered
within 20 minutes of the news breaking here...

Click to expand...

Mike Zoetewey · Mar 16, 2003

I'm still going to wait through tomorrow at least and see what happens. After that, who knows...I may just wait until 4-16 the savings of having to pay the full 1500 plus CA sales tax(if I bought in a shop) will be upwards of $250. That may be worth the wait.

--
Mike Zoetewey
[email protected]

frankb · Mar 16, 2003

I have read similar stories regarding Dell and their inability to accurately forecast supply and demand. Just one more shinning example.

Mike Zoetewey said:
Just recieved this message from Dell in my email. I ordered within
the first 2 hours of the original Dell thread on this forum.

Thank you for your reply. I apologize for the delay in response to
your e-mail. We are very backlogged with e-mails received and are
working hard to answer all e-mails in a timely manner.

After reviewing the records I show that we will not be able
to ship your order until 04/16/2003. We apologize for this
inconvenience, and are doing everything we can to get your order
out to you as quickly as possible. As always, you may cancel your
order at any time prior to shipment by calling 1-800-449- 3355
(extension: - 62470) and we will promptly process a refund for your
order. Alternately, you may place an order for a substitute product.

I thank you for your patience and understanding, they are both
greatly appreciated.

If you have any further questions or concerns, please visit the
following website to contact us.

http://www.DellCustomerCare.com

Thank you for contacting Dell and have a nice day.

Respectfully,

Treasa
DTC47399
8:30pm-5:00am CST Sun-Thu
Dell Customer Care

--
Mike
[email protected]

--
regards,

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Just in from DELL...not good news

Mike Zoetewey

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SCsnapper

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DavidP #28649

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Burke Churchill

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kanefsky

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gpb11

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Burke Churchill

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jdk333

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rgbman

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ncampbell21

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Mike Zoetewey

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frankb

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