Question about the CompUSA 2 year walk-in printer x-change

I just bought the i950 at CompUSA and the salesman talked me into buying the compUSA 2-year walk-in replacement warranty for an extra $50. He said anytime in the next 2 years I can just walk into the store with my printer and exchange it for any model I want that is the same price or less and I just need to say that my printer is not working.

Is this true? Has anyone else used this program successfully, or are there more cathces to it than he was letting on?

Thanks in advance!

I don't know if mine was an exchange warranty or not, but I bought a 3 year extended warranty with my HP Laserjet 4000 from CompUSA and I suffered two severe lightning strikes within the 3 year period. The printer was damaged both times and they repaired it within 1 week with no problems. It is the first extended warranty I have ever bought and was skeptical, but it worked out fine.

Jim

Pet Rhino said:

I just bought the i950 at CompUSA and the salesman talked me into
buying the compUSA 2-year walk-in replacement warranty for an extra
$50. He said anytime in the next 2 years I can just walk into the
store with my printer and exchange it for any model I want that is
the same price or less and I just need to say that my printer is
not working.

Is this true? Has anyone else used this program successfully, or
are there more cathces to it than he was letting on?

Thanks in advance!

Click to expand...

--
Canon 1D

Pet Rhino said:

I just bought the i950 at CompUSA and the salesman talked me into
buying the compUSA 2-year walk-in replacement warranty for an extra
$50. He said anytime in the next 2 years I can just walk into the
store with my printer and exchange it for any model I want that is
the same price or less and I just need to say that my printer is
not working.

Is this true? Has anyone else used this program successfully, or
are there more cathces to it than he was letting on?

Thanks in advance!

Click to expand...

I guess it will work. I make most of purchases at Best Buy and on my original Canon printer purchase, I purchased the warranty. Could not have worked out better. I have been upgraded 3x's since my original purchase.

Personally, I would stay away from COMPUSA, their rebate process is not good (search the forum and you will see the horror stories). No problems at Best Buy, and NO I do not work there.

Keep in mind though, while they'll switch out the product if it's broken, they don't always provide help when you need something like installing a driver or figuring out something to do with the software.

I always find that an ESP from the manufacturer as far as things outside of my computer itself are better, since there's 800 numbers, easier to get warranty repairs and whatnot, and well. People at least trained to know things a little more than some in store rep at compusa.

Pet Rhino said:

I just bought the i950 at CompUSA and the salesman talked me into
buying the compUSA 2-year walk-in replacement warranty for an extra
$50. He said anytime in the next 2 years I can just walk into the
store with my printer and exchange it for any model I want that is
the same price or less and I just need to say that my printer is
not working.

Is this true? Has anyone else used this program successfully, or
are there more cathces to it than he was letting on?

Thanks in advance!

Click to expand...

A few items to be aware of.

1. if the product is no longer available Compusa first tries other stores and will do a direct replacement before substituting or refunding.

2. IF the product cannot be directly replaced they will then contact their replacement insurance company for authorization to substitute or refund.

The process can take from two to five days for approval and then depending on stock even longer to get the product.

What the salesperson tells you vs. what the policy says and does can easily be quite different.

evilrob said:

I always find that an ESP from the manufacturer as far as things
outside of my computer itself are better, since there's 800
numbers, easier to get warranty repairs and whatnot, and well.
People at least trained to know things a little more than some in
store rep at compusa.

Pet Rhino said:

I just bought the i950 at CompUSA and the salesman talked me into
buying the compUSA 2-year walk-in replacement warranty for an extra
$50. He said anytime in the next 2 years I can just walk into the
store with my printer and exchange it for any model I want that is
the same price or less and I just need to say that my printer is
not working.

Is this true? Has anyone else used this program successfully, or
are there more cathces to it than he was letting on?

Thanks in advance!

Click to expand...

Click to expand...

Pet Rhino said:

I just bought the i950 at CompUSA and the salesman talked me into
buying the compUSA 2-year walk-in replacement warranty for an extra
$50. He said anytime in the next 2 years I can just walk into the
store with my printer and exchange it for any model I want that is
the same price or less and I just need to say that my printer is
not working.

Is this true? Has anyone else used this program successfully, or
are there more cathces to it than he was letting on?

Thanks in advance!

Click to expand...

--

A replacement warranty is usually designed to replace a defective or nonworking product. It is not an upgrade-exchange process. Ethics come into play when a working product is claimed not to work just to upgrade to a newer model.

In some jurisdictions claiming on a warranty just to upgrade may be considered false pretenses.

Sales personal may say a lot of things that managment would not support. Consider, is the person on salary to commission? Does the person have a quota to reach, etc. To each his own. . .

Kappy

2 years ago I had a salesman tell me the exact same thing. Last month my Epson 870 broke. I thought I would get a replacement printer the same day but instead I had to wait about 3 days for them to check the printer out. Then they finally gave me a new Epson 920 printer since Epson stopped making the 870. I didnt want the Epson 920 and I wanted to exchange for the 2200 and pay the difference. At first they wouldnt let exchange the printer and told me they couldnt do this anymore. A regional manager happened to be there that day and said it was okay for me and approved it.

So it really depends of which Comp USA store you go to. They keep changing their policy constantly

Mike

J.Ronald Kaplansky said:

Pet Rhino said:

I just bought the i950 at CompUSA and the salesman talked me into
buying the compUSA 2-year walk-in replacement warranty for an extra
$50. He said anytime in the next 2 years I can just walk into the
store with my printer and exchange it for any model I want that is
the same price or less and I just need to say that my printer is
not working.

Is this true? Has anyone else used this program successfully, or
are there more cathces to it than he was letting on?

Thanks in advance!

Click to expand...

--

A replacement warranty is usually designed to replace a defective
or nonworking product. It is not an upgrade-exchange process.
Ethics come into play when a working product is claimed not to work
just to upgrade to a newer model.

In some jurisdictions claiming on a warranty just to upgrade may be
considered false pretenses.

Sales personal may say a lot of things that managment would not
support. Consider, is the person on salary to commission? Does
the person have a quota to reach, etc. To each his own. . .

Kappy

Click to expand...

Jim Dawson said:

I don't know if mine was an exchange warranty or not, but I bought
a 3 year extended warranty with my HP Laserjet 4000 from CompUSA
and I suffered two severe lightning strikes within the 3 year
period. The printer was damaged both times and they repaired it
within 1 week with no problems. It is the first extended warranty I
have ever bought and was skeptical, but it worked out fine.

Jim

Click to expand...

Time to install lightning surpressors in the house? My house was whacked but nothig got damaged.

cthetoy said:

So it really depends of which Comp USA store you go to. They keep
changing their policy constantly

Mike

J.Ronald Kaplansky said:

Pet Rhino said:

I just bought the i950 at CompUSA and the salesman talked me into
buying the compUSA 2-year walk-in replacement warranty for an extra
$50. He said anytime in the next 2 years I can just walk into the
store with my printer and exchange it for any model I want that is
the same price or less and I just need to say that my printer is
not working.

Is this true? Has anyone else used this program successfully, or
are there more cathces to it than he was letting on?

Thanks in advance!

Click to expand...

--

A replacement warranty is usually designed to replace a defective
or nonworking product. It is not an upgrade-exchange process.
Ethics come into play when a working product is claimed not to work
just to upgrade to a newer model.

In some jurisdictions claiming on a warranty just to upgrade may be
considered false pretenses.

Sales personal may say a lot of things that managment would not
support. Consider, is the person on salary to commission? Does
the person have a quota to reach, etc. To each his own. . .

Kappy

Click to expand...

Click to expand...

I have the same warranty. All I can say is that it had better be as the salesman said or there will be court action. I over heard another salesman tell another customer the same thing just before I purchased my i850. It would seem to me that what was said by two salesmen seem to be the standard practice for CompUSA. It was not limited to a break down but it was "for what ever reason" I am dissatisfied I can return it and exchange it for another printer. There was never any mention of repair or replace. The more I hear the worse CompUSA becomes. I will reserve my final comments until and if and when I have to use the warranty. Anyone else have the same problem? Sounds like a class action suit at this point may be possible.

Update.

After being given various stories by the store personel I contacted the corporate regional manager.

He in turn addressed the policy explaining it to me and then via a phone call he educated the store staff.

Walk in replacement is what is represented and that is what is should be. I was told initially by the store manager 3-5 days. After my conversation with corporate, I walked into the store with a broken printer and walked out with a working replacement product.

I just bought the Epson 2200 at CompUSA a week ago and paid $70 for the two year replacement warranty. However I didn't get any contract or paper work. Just a charge on my sales receipt. What do you need to present to them if and when its time to replace it? Show them your receipt or do they have this information stored based on the serial number.

Thanks,
Jim

Teancum1 said:

Teancum1 said:

Teancum1 said:

Kappy

Click to expand...

Click to expand...

I have the same warranty. All I can say is that it had better be
as the salesman said or there will be court action. I over heard
another salesman tell another customer the same thing just before I
purchased my i850. It would seem to me that what was said by two
salesmen seem to be the standard practice for CompUSA. It was not
limited to a break down but it was "for what ever reason" I am
dissatisfied I can return it and exchange it for another printer.
There was never any mention of repair or replace. The more I hear
the worse CompUSA becomes. I will reserve my final comments until
and if and when I have to use the warranty. Anyone else have the
same problem? Sounds like a class action suit at this point may be
possible.

Click to expand...

At what CompUSA did you buy your warranty? I bought the same warranty in Sacramento, Ca and was charged $119 and was told they wouldn't bargin on the price.

solarpic said:

I just bought the Epson 2200 at CompUSA a week ago and paid $70 for
the two year replacement warranty. However I didn't get any
contract or paper work. Just a charge on my sales receipt. What do
you need to present to them if and when its time to replace it?
Show them your receipt or do they have this information stored
based on the serial number.

Thanks,
Jim

Click to expand...

I just remembered, I bought the 23"Apple Cinema Display, not the printer at CompUSA. That's probably why the warranty was higher.

David Abbott said:

At what CompUSA did you buy your warranty? I bought the same
warranty in Sacramento, Ca and was charged $119 and was told they
wouldn't bargin on the price.

Click to expand...

All you need is the receipt and the defective unit. As long as the serial number on the receipt and the unit match you are covered.

solarpic said:

I just bought the Epson 2200 at CompUSA a week ago and paid $70 for
the two year replacement warranty. However I didn't get any
contract or paper work. Just a charge on my sales receipt. What do
you need to present to them if and when its time to replace it?
Show them your receipt or do they have this information stored
based on the serial number.

Thanks,
Jim

Click to expand...

Show off!

David Abbott said:

David Abbott said:

At what CompUSA did you buy your warranty? I bought the same
warranty in Sacramento, Ca and was charged $119 and was told they
wouldn't bargin on the price.

Click to expand...

Click to expand...

Here is the text regarding this warranty from the CompUSA.com web site. Note that it says that the printer must be inoperable. And nothing is stated about the timeliness of the replacement. This is part number 263599 on the web site.

Printer Carry-In Replacement Plan

One-time replacement if your printer becomes inoperable during the first 2 years from the date of product purchase.

Coverage unlike any other

Turn to us with confidence because we operate every step of our service program. If your covered product fails* , carry it into any CompUSA location nationwide and we'll replace it. Your TAP plan includes:
One free in-store cleaning of your covered printer
A+ certified technicians at every CompUSA location
Over 225 certified CompUSA Service Centers
24/7 Technical Support Call Center

Free 120 day Dialatech membership

CompUSA has included a 120 day Dialatech membership with the purchase of this kit. Benefits include:
Support via phone, email, live chat and more
Certified experts offer web links and tutorials
No long waits on hold
24/7 availability including holidays

Product must be maintained in accordance with manufacturer specifications. TAP does not cover routine maintenance, data, software, or product accessories. All TAP exclusions apply and are contained in the terms and conditions within this booklet. Please ask to see a TAP HANDBOOK for program terms and conditions.

Pet Rhino said:

I just bought the i950 at CompUSA and the salesman talked me into
buying the compUSA 2-year walk-in replacement warranty for an extra
$50. He said anytime in the next 2 years I can just walk into the
store with my printer and exchange it for any model I want that is
the same price or less and I just need to say that my printer is
not working.

Is this true? Has anyone else used this program successfully, or
are there more cathces to it than he was letting on?

Thanks in advance!

Click to expand...

--

Never argue with an idiot. they will drag you down to their level, and beat you with experience. ;-)

It is true that he said it - that is about where the truth ends...

I bought a replacement warranty on my S9000 from CompUSA and passed on Canons - bad mistake. My pinrt head dies and so I took it in and said I wanted my replacement. They said - sorry it isn't convered. That will be $100 plus installation please (stupid people - you install your own print head!)

Called Cannon - they sent me a new print head - it still had problems, they then suggested that they give me a new printed and they sent it over night. That was 9 months after I purchased it.

Frank

Pet Rhino said:

I just bought the i950 at CompUSA and the salesman talked me into
buying the compUSA 2-year walk-in replacement warranty for an extra
$50. He said anytime in the next 2 years I can just walk into the
store with my printer and exchange it for any model I want that is
the same price or less and I just need to say that my printer is
not working.

Is this true? Has anyone else used this program successfully, or
are there more cathces to it than he was letting on?

Thanks in advance!

Click to expand...

--
I plan on living forever - so far so good!

My experience a few years ago with an old BJC600.... The salesman talked up a good story when I bought the printer.... with a walk in replacement warranty.. when the print head clogged, I brought it in with good faith that they would give me a new one, but they then said they would only replace it if they couldn't fix it....

It took them 1 month to repair my printer.........

Doug B

Pet Rhino said:

I just bought the i950 at CompUSA and the salesman talked me into
buying the compUSA 2-year walk-in replacement warranty for an extra
$50. He said anytime in the next 2 years I can just walk into the
store with my printer and exchange it for any model I want that is
the same price or less and I just need to say that my printer is
not working.

Is this true? Has anyone else used this program successfully, or
are there more cathces to it than he was letting on?

Thanks in advance!

Click to expand...

I never buy these warranties, but I did purchase one when I got the Epson 1280 at CompUSA last summer. It worked perfectly for months, but lately I had been encountering severe clogging that wouldn't clear with repeated head cleanings. There is a warranty phone number on the box that came with the warranty. I called that, spoke with a representative ahead of time, and was given a code number to take into the store. At the store, I carried in the printer, and was told I had the option of upgrading if I wanted to. They walked a beautiful new 2200 out to my car. I bought the warranty on that one as well.

I think the key to ensuring the carry in goes smoothly is to call ahead. Then you need just the receipt and the code number.

Carol.

I NEVER purchase extended warranties. It can be a gamble but in the end you win. You will purchase many types of electronics in your life and chances are, they will not break. If they do, it will happen the first year of the manufacturer's warranty. Most of these warranties are nothing but overpriced insurance.
As for returning an item that is NOT broken to get an upgrade? BAAAAD KARMA!!

Carol O'Keefe said:

I never buy these warranties, but I did purchase one when I got the
Epson 1280 at CompUSA last summer. It worked perfectly for months,
but lately I had been encountering severe clogging that wouldn't
clear with repeated head cleanings. There is a warranty phone
number on the box that came with the warranty. I called that,
spoke with a representative ahead of time, and was given a code
number to take into the store. At the store, I carried in the
printer, and was told I had the option of upgrading if I wanted to.
They walked a beautiful new 2200 out to my car. I bought the
warranty on that one as well.

I think the key to ensuring the carry in goes smoothly is to call
ahead. Then you need just the receipt and the code number.

Carol.

Click to expand...