Capture One- Geoff Ross was RIGHT !

  • Thread starter Thread starter Paul Pope
  • Start date Start date
Aside from that, I completely agree with the absurdity of limiting
the installs in the first place.

Ed
If they really say three installs, counting reformats to a single
machine, then make sure they understand you are unhappy about that.
Hopefully this topic is popular enough that it spreads to other
photo sites and gets out in the open.
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--
I don't mean to offend, but if you are offended, then maybe you're
too sensitive or I've overdone it.
 
Below is a copy of the official response just received from Phase
One in Denmark. They are aware of the problem, and are working to
fix it as rapidly as possible. We will
find a solution where people who buys the software will feel
comfortable about this.
Contrary to what some of the discussion on DPReview indicate the
user can re-install the software for as many times as he wish on
the same computer configuration .
after we change our policy.
Peter, Read the response! Talk about real-time solutions underway ;-)! Great news & much more confidence in this programming group!

Tom D.
 
They had a bad idea in the first place ...any "fix" they have should take into account the people should not have to call and ask permission to use a product they have already paid for.If the serial number is entered that means a install should be allowed.
Capture One is $500 .......... Breezebrowser is $35 ... Yarc ..... $50 ......

Capture One has a single advantage Speed of conversion previews ...thats basicaly it. It is this speed that allows Capture one to have such a advantageous workflow.

The actual documentation and with Capture One is appauling many features are totaly undocumented and the software still does not support Custom White balance's or any in Camera settings that we are so used to using.

I think Phase One have a problem in such as they are trying to use their normal methods of marketing MF digital backs and software and apply it to the professional DSLR market without realising that in fact a large % of purchasers will be amatures and that their competition costs 90% less.

I like Capture One as it does save time(its still not as good as Kodak's software) but unless they realise that the D-SLR world is not like the MF digiback world they are going to get quite a rude shock.
 
Calvin, that’s twice I read you say that most mirroring software does not support RAID and just want to clarify for folks that in a hardware RAID system the OS and every other program including Ghost do not have a clue that they are running on a RAID system. I have used Ghost in a SCSI RAID system and although I don’t use IDE at all, I would think that the hardware RAID that newer motherboards support would also be totally transparent to the programs running on it. Not that I think we should have to go through Ghosting our hard drives to get around this very unacceptable policy. It’s been said already that P1 have in the past granted people more than 3 uses so I’m not going to loose sleep over the issue but it sure would be nice to not have to go into a discussion with someone over why I had to reinstall my OS. I would suggest they use a USB key like Gretag products. That should assure them the security they want and allow us to reinstall our software as often as we need to. Joe.
This is a non argument because most will only have one machine
they'll use it on. To say that you're getting it for $500/3 is not
right.

Most mirroring software didn't support RAID, the last time I
checked, so there's no point having RAID, although I guess a lot of
you guys will have it anyway.
 
Thanks for the clarification, but I read on the boxes or on the web sites that their software did not support RAID arrays.

In fact, this is what the Symantec web site says:

"Ghost is not compatible with computers that use RAID. That is, Symantec Ghost 7.5 and earlier, and Ghost 2003 and earlier, do not support RAID controllers on computers that are being imaged. In addition:

-Ghost does not work with software level RAID.

-Although Ghost might work in some limited circumstances with hardware level RAID, Symantec does not support using Ghost for cloning hardware level RAID drives.

-Ghost does support cloning drives that have had RAID removed, such as after you break a mirrored set."

That's why I haven't bought any of this software for my home RAID. If you're using it, then good, I may give it a try.
This is a non argument because most will only have one machine
they'll use it on. To say that you're getting it for $500/3 is not
right.

Most mirroring software didn't support RAID, the last time I
checked, so there's no point having RAID, although I guess a lot of
you guys will have it anyway.
--

I don't mean to offend, but if you are offended, then maybe you're too sensitive or I've overdone it.
 
"Solution: RAID Levels Supported by PowerQuest Products

Only hardware RAID levels 0 (Stripe Sets) and 5 (Stripe Sets with Parity) are supported."
In fact, this is what the Symantec web site says:

"Ghost is not compatible with computers that use RAID. That is,
Symantec Ghost 7.5 and earlier, and Ghost 2003 and earlier, do not
support RAID controllers on computers that are being imaged. In
addition:

-Ghost does not work with software level RAID.
-Although Ghost might work in some limited circumstances with
hardware level RAID, Symantec does not support using Ghost for
cloning hardware level RAID drives.
-Ghost does support cloning drives that have had RAID removed, such
as after you break a mirrored set."

That's why I haven't bought any of this software for my home RAID.
If you're using it, then good, I may give it a try.
This is a non argument because most will only have one machine
they'll use it on. To say that you're getting it for $500/3 is not
right.

Most mirroring software didn't support RAID, the last time I
checked, so there's no point having RAID, although I guess a lot of
you guys will have it anyway.
--
I don't mean to offend, but if you are offended, then maybe you're
too sensitive or I've overdone it.
--

I don't mean to offend, but if you are offended, then maybe you're too sensitive or I've overdone it.
 
Paul,

For god's sake, calm down.

Realize that you are not only dealing with a company in Denmark, who is primarily a hardware vendor, but that they are also not accustomed to producing what is really a commercial piece of software.

Agreed, they made a mistake with their current licensing, and are working quickly to fix it. I put down any issues which have come up with licensing to communications. Once the company realized the severity of the problem, they have apparently begun to move quickly to rectify it. Phase One has a reputation of being extremely cutomer-driven, and I think that they are just trying to determine the best way to accomplish this in a larger market. Again, realize that they are a very small company located in a country outside the main software market.

I also was a bit "put off" by your dismissal of the product as simlpy being the same as Yarc or Breeze but with a faster preview. I think that that is greatly over-simplifying the product. Capture One works with the actual RAW data from the sensor in a way that the other programs do not, as they have limitations put on them by the Canon SDK. So far I have been very impressed with the output of Capture One DSL and place it much higher than any of the Canon SDK derived products. Though I would agree that at $500, it is not for everyone.

I am expecting great things from Phase One and their software as it evolves even further. We should also have Adobe's offering in our hands within the next month or so, and a little competition will be good for everyone.

Forgive Phase One their growing pains. Looks like they are maturing into quite a company.

Peter
They had a bad idea in the first place ...any "fix" they have
should take into account the people should not have to call and ask
permission to use a product they have already paid for.If the
serial number is entered that means a install should be allowed.
Capture One is $500 .......... Breezebrowser is $35 ... Yarc .....
$50 ......
Capture One has a single advantage Speed of conversion previews
...thats basicaly it. It is this speed that allows Capture one to
have such a advantageous workflow.
The actual documentation and with Capture One is appauling many
features are totaly undocumented and the software still does not
support Custom White balance's or any in Camera settings that we
are so used to using.
I think Phase One have a problem in such as they are trying to use
their normal methods of marketing MF digital backs and software and
apply it to the professional DSLR market without realising that in
fact a large % of purchasers will be amatures and that their
competition costs 90% less.
I like Capture One as it does save time(its still not as good as
Kodak's software) but unless they realise that the D-SLR world is
not like the MF digiback world they are going to get quite a rude
shock.
--
Peter Sills
Digital Focus
http://www.digitalfocus.net
 
Calvin my guess is that the vendor does not wish to get involved in server level issues with Ghost simply because the issues can be very complex and quite honestly Ghost was not written to replace $1000 software like Backup Exec Intelligent Disaster and Recovery software. I say server level because until recently RAID was primarily used in servers. I stand by what I said earlier and that is Ghost has know idea that you are running a RAID system if it is hardware so it will work. Software is another story as that would require the OS to be running and Ghost ends that story there. If you had a software mirror (RAID 1) then Ghost would work fine from its boot disk because you need only Ghost one of the hard drives anyway and no OS is required to be running as in a software RAID 0 or 5. Joe.
Only hardware RAID levels 0 (Stripe Sets) and 5 (Stripe Sets with
Parity) are supported."
In fact, this is what the Symantec web site says:

"Ghost is not compatible with computers that use RAID. That is,
Symantec Ghost 7.5 and earlier, and Ghost 2003 and earlier, do not
support RAID controllers on computers that are being imaged. In
addition:

-Ghost does not work with software level RAID.
-Although Ghost might work in some limited circumstances with
hardware level RAID, Symantec does not support using Ghost for
cloning hardware level RAID drives.
-Ghost does support cloning drives that have had RAID removed, such
as after you break a mirrored set."

That's why I haven't bought any of this software for my home RAID.
If you're using it, then good, I may give it a try.
This is a non argument because most will only have one machine
they'll use it on. To say that you're getting it for $500/3 is not
right.

Most mirroring software didn't support RAID, the last time I
checked, so there's no point having RAID, although I guess a lot of
you guys will have it anyway.
--
I don't mean to offend, but if you are offended, then maybe you're
too sensitive or I've overdone it.
--
I don't mean to offend, but if you are offended, then maybe you're
too sensitive or I've overdone it.
 
If the net starts becomming a requirement to even own a PC (the OS will need to connect for some stupid reason, AKA DRM) then what are all the people who have dial-up going to do? Connect every 10 minutes to let a piece of software check to see if it can be run?

What if the net goes down (you know it's possible)?

What if Capture One's server goes down when you NEED it?
Aside from that, I completely agree with the absurdity of limiting
the installs in the first place.

Ed
If they really say three installs, counting reformats to a single
machine, then make sure they understand you are unhappy about that.
Hopefully this topic is popular enough that it spreads to other
photo sites and gets out in the open.
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--
I don't mean to offend, but if you are offended, then maybe you're
too sensitive or I've overdone it.
 
The results of their work to create a flexible policy is yet to be seen, but I aplaud them for listening to everyone!
From Phase One
----
We are working on a more flexible policy.

Of course, we do not want to cripple the usefulness of the product
for our paying customers. The current limit on the number of
activations is obviously not enough in a real world scenario where
people are changing or reinstalling computers frequently. We will
find a solution where people who buys the software will feel
comfortable about this.

Contrary to what some of the discussion on DPReview indicate the
user can re-install the software for as many times as he wish on
the same computer configuration . It is only the number of unique
activation keys which are limited at this point. Upgrading the OS
or changing a video card or similar hardware does not require a new
unique Activation key. Changing the CPU/mainboard or the primary
harddrive, however, will.

Beside making the policy more flexible at least by increasing the
limit we will also improve the communication about this to make
sure everyone understands the limitations that may still be exists
after we change our policy.

Thank you for your attention.
----

We should also have our review of the Capture One software on-line
by next Monday. Please stop by and check it out.

Peter Sills
Digital Focus
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--
Peter Sills
Digital Focus
http://www.digitalfocus.net
 
When I see it fixed ....I'll believe
For god's sake, calm down.

Realize that you are not only dealing with a company in Denmark,
who is primarily a hardware vendor, but that they are also not
accustomed to producing what is really a commercial piece of
software.

Agreed, they made a mistake with their current licensing, and are
working quickly to fix it. I put down any issues which have come
up with licensing to communications. Once the company realized the
severity of the problem, they have apparently begun to move quickly
to rectify it. Phase One has a reputation of being extremely
cutomer-driven, and I think that they are just trying to determine
the best way to accomplish this in a larger market. Again, realize
that they are a very small company located in a country outside the
main software market.

I also was a bit "put off" by your dismissal of the product as
simlpy being the same as Yarc or Breeze but with a faster preview.
I think that that is greatly over-simplifying the product. Capture
One works with the actual RAW data from the sensor in a way that
the other programs do not, as they have limitations put on them by
the Canon SDK. So far I have been very impressed with the output
of Capture One DSL and place it much higher than any of the Canon
SDK derived products. Though I would agree that at $500, it is not
for everyone.

I am expecting great things from Phase One and their software as it
evolves even further. We should also have Adobe's offering in our
hands within the next month or so, and a little competition will be
good for everyone.

Forgive Phase One their growing pains. Looks like they are
maturing into quite a company.

Peter
They had a bad idea in the first place ...any "fix" they have
should take into account the people should not have to call and ask
permission to use a product they have already paid for.If the
serial number is entered that means a install should be allowed.
Capture One is $500 .......... Breezebrowser is $35 ... Yarc .....
$50 ......
Capture One has a single advantage Speed of conversion previews
...thats basicaly it. It is this speed that allows Capture one to
have such a advantageous workflow.
The actual documentation and with Capture One is appauling many
features are totaly undocumented and the software still does not
support Custom White balance's or any in Camera settings that we
are so used to using.
I think Phase One have a problem in such as they are trying to use
their normal methods of marketing MF digital backs and software and
apply it to the professional DSLR market without realising that in
fact a large % of purchasers will be amatures and that their
competition costs 90% less.
I like Capture One as it does save time(its still not as good as
Kodak's software) but unless they realise that the D-SLR world is
not like the MF digiback world they are going to get quite a rude
shock.
--
Peter Sills
Digital Focus
http://www.digitalfocus.net
 
The PC I use at home has no internet connection. I download everything onto a notebook at work, through our more secure network and then transfer it to my home PC across my home network. Works for most things, although Windows update can be a pain :-)

Looks like to Capture 1 for me then.
What if the net goes down (you know it's possible)?

What if Capture One's server goes down when you NEED it?
Aside from that, I completely agree with the absurdity of limiting
the installs in the first place.

Ed
If they really say three installs, counting reformats to a single
machine, then make sure they understand you are unhappy about that.
Hopefully this topic is popular enough that it spreads to other
photo sites and gets out in the open.
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--
I don't mean to offend, but if you are offended, then maybe you're
too sensitive or I've overdone it.
--

I don't mean to offend, but if you are offended, then maybe you're too sensitive or I've overdone it.
 
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
How is this enforced, exactly?

I mean, suppose I have five different machines, and I go from one to the other installing it on each one. Why is it going to fail on the fourth machine? Do they have some online authorization or registration process that has to be done each time?

Aside from that, is this three install thing explicitly mentioned in the software's license agreement?

Mike
 
Below is a copy of the official response just received from Phase
One in Denmark. They are aware of the problem, and are working to
fix it as rapidly as possible. Personally, I have found them to be
an excellent, and professional group to work with and am happy with
their speedy response to this issue...

From Phase One
----
We are working on a more flexible policy.

Of course, we do not want to cripple the usefulness of the product
for our paying customers. The current limit on the number of
activations is obviously not enough in a real world scenario where
people are changing or reinstalling computers frequently. We will
find a solution where people who buys the software will feel
comfortable about this.

Contrary to what some of the discussion on DPReview indicate the
user can re-install the software for as many times as he wish on
the same computer configuration . It is only the number of unique
activation keys which are limited at this point. Upgrading the OS
or changing a video card or similar hardware does not require a new
unique Activation key. Changing the CPU/mainboard or the primary
harddrive, however, will.
So what if I use NORTON GHOST or DRIVE COPY to move everything from my current 40gb drive to a new 80gb drive, so that I don't have to reinstall Windows or (theoretically) anything else. Is C1 going to recognize this change the next time it runs and require reactivation?
 
It will require activation if its moved to a different physical drive ...absurd but true.
Below is a copy of the official response just received from Phase
One in Denmark. They are aware of the problem, and are working to
fix it as rapidly as possible. Personally, I have found them to be
an excellent, and professional group to work with and am happy with
their speedy response to this issue...

From Phase One
----
We are working on a more flexible policy.

Of course, we do not want to cripple the usefulness of the product
for our paying customers. The current limit on the number of
activations is obviously not enough in a real world scenario where
people are changing or reinstalling computers frequently. We will
find a solution where people who buys the software will feel
comfortable about this.

Contrary to what some of the discussion on DPReview indicate the
user can re-install the software for as many times as he wish on
the same computer configuration . It is only the number of unique
activation keys which are limited at this point. Upgrading the OS
or changing a video card or similar hardware does not require a new
unique Activation key. Changing the CPU/mainboard or the primary
harddrive, however, will.
So what if I use NORTON GHOST or DRIVE COPY to move everything from
my current 40gb drive to a new 80gb drive, so that I don't have to
reinstall Windows or (theoretically) anything else. Is C1 going to
recognize this change the next time it runs and require
reactivation?
 
Aside from that, is this three install thing explicitly mentioned
in the software's license agreement?
No, reading the manual gives you the impression that only ONE install is permitted. They upped it to three after complaints and neither the license agreement nor their web site reflects that fact..
  • DL
 
& definitely need some reworking. Unless it is changed, I don't think I would recommend it to anyone to buy even though I love the software.

-John
 
I've always been staunchly anti-copy protection, and in fact C1 is the first SW I've bought that uses it. But I've become much more sympathetic to the developer's plight and am willing to put up with a certain level of inconvenience that I previously wouldn't have. Illicit copying is a lot more prevelant than most folks suspect.

But I agree that C1's procedure needs a little tuning to make life easier for the honest user.
  • DL
& definitely need some reworking. Unless it is changed, I don't
think I would recommend it to anyone to buy even though I love the
software.

-John
 
at all really, but this three times & you're done is ridiculous.

After paying $500 for it, I should be able to reinstall it as many times as I want.

Heck, what happens if they go out of business??

-John
 

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