Capture One- Geoff Ross was RIGHT !

  • Thread starter Thread starter Paul Pope
  • Start date Start date
How does it count the number of installations?
Do you need to contact Phase One to get a key or such?
Yes, the program generates a code and you go to their website and enter it along with the # that came with the SW and it generates a key. Note that re-installs on the same machine don't require going thru the process as long as the registry is intact.

I don't know why they don't just allow an uninstall procedure that just reverses the above. This would take care of 'planned' reinstalls and only hard crashes would require contacting them.
  • DL
 
The local distributor actualy called Phase One in Denmark to confirm this ...they couldn't believe it eirther.
Even the "big bad evil Microsoft" will let you reinstall XP if you
call them about it.
but there is no way. Now if someone hacks it then I'll purchase a
legal copy and use the hack. I don't mind paying ONCE for
software. I change machines at least every six months (my other
hobby) and I agree that this policy is worse then Microsoft.

Phil, why don't you yank there adds!!!!! This is a shameless
company. They are no better then the bait and switch companies.
--
The Unofficial Photographer of The Wilkinsons
http://thewilkinsons.crosswinds.net
Photography -- just another word for compromise
 
They say "the software will not issue a activation number after three installs have been done"
Thats not three installs per machine ...thats three installs period!
Lets see

I've installed it on my work desktop,my home desktop and my laptop....heavens forbid any of those machines have a problem.
If they really say three installs, counting reformats to a single
machine, then make sure they understand you are unhappy about that.
Hopefully this topic is popular enough that it spreads to other
photo sites and gets out in the open.
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
 
Their (Phase one in Denmark) response was ..."three installs thats it after that you pay again"
ws
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--
WSLam
 
Don,

That'd work all right.....

Only a small bit of code. (hehe says me the programmer... not)

--

------------------------------
Live life, it's the only one you've got . . . . .
 
in no situation that I can think of. Too cheap, too easy, too good.
It's the best possible safety net. Even a simple mirroring (free,
And you do this on your laptops as well do you? An extra drive in a laptop translates to: bigger laptop, more heat and added cost...

Requiring people to backup their registry entries (btw: it might take some detective work figuring out which keys the software uses, specially if they have some kind of secret counter thing going on) or ghosting their installation (which btw will be worthless once you change your motherboard -- it's good practice to reinstall your OS when you do that sort of thing, not required, but good practice), that's just BS.

"This software requires ghosting" is something you won't read on any label on a software package... Tieing a software package to a particular PC isn't par for the course and not something any consumer expects to happen.

Yes, piracy is a bad thing, but why put handcuffs on the few people that actually buy software?

--
Rune, http://runesbike.com/
 
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--Well to me it's obvious. They will just lose huge amounts of business.

They will soon come to realise thier mistake. If they don't well it's their lookout. Why bother with them anyway?
Chris Clark
 
You don't think they'd understand if you tell them your system has crashed and it required a rebuild? I mean, this policy angered me at first to hear about but one second thought it seems a little odd that a company would do this. MS's policy I can understand (at least I can call them and resolve the issue). Maybe it's true, but it just seems too harsh. You'd think they'd be at least a little flexible?
If they really say three installs, counting reformats to a single
machine, then make sure they understand you are unhappy about that.
Hopefully this topic is popular enough that it spreads to other
photo sites and gets out in the open.
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
 
But how did you phrase the question? If it was clearly hypothetical they may have thought you were probing vulnerabilites and may have give a different answer than if you said you'd had a crash or whatever.

iac, I suspect that WS is right on his 'speculation'. P1 has been very sensitive and responsive to feedback so far. I'm sure there's a solution that will satisfy most customers as well as leaving P1 protected. An 'uninstall' would take care of most situations.
  • DL
Paul, I believe they will change it soon.
And btw, what was their response when you contacted them?

ws
 
Oh they are not saying they will not let you do it ...but
  1. 1 Microsoft has a 24/7 toll free phone number for this and it is their stated policy to let you upgrade as often as you want
  2. 2 Capture One is a small company from a small foreign country and thier stated policy is "nothing ..call us and we can work something out" (they have no toll free support outside the USA and they do NOT allow their distributors to give people new codes.
  3. 3 Phase one mention nothing about this restricitve policy in thier licence agreement and in fact I'd suggest have actively hidden it from consumers it is only now ...approximately 6-7 weeks after its release that people who have paid thier money for this software are discovering that they cannot reinstall it.
Quite frankly if I want to buy a new laptop or upgrade my home computer that is my business not Phase One's I purchased this software to use on three computers as allowed in the licence agreement ...now i find I am tied to those computers or the whim of a support person 10000 miles away in a small European country ??? Its not good enough ...this is not what I purchased...
If they really say three installs, counting reformats to a single
machine, then make sure they understand you are unhappy about that.
Hopefully this topic is popular enough that it spreads to other
photo sites and gets out in the open.
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
 
Wow, hard to imagine the PhaseONE people I have been dealing with will give out such a reply! That is rude.

Product Activation is a very controversial topic. But I am positive they are improving on the system. In fact, I wrote them and suggested something that I believe they have accepted and are now working on it. In the meantime, I honestly think 3 Prod Activation seems reasonable.

ws
ws
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--
WSLam
--
WSLam
 
Hey Don, that 'uninstall' thing was my suggestion! =)
i hope they do take on it.

ws
iac, I suspect that WS is right on his 'speculation'. P1 has been
very sensitive and responsive to feedback so far. I'm sure there's
a solution that will satisfy most customers as well as leaving P1
protected. An 'uninstall' would take care of most situations.
  • DL
Paul, I believe they will change it soon.
And btw, what was their response when you contacted them?

ws
--
WSLam
 
You uninstall format and then try reinstalling ....
do it three times....
iac, I suspect that WS is right on his 'speculation'. P1 has been
very sensitive and responsive to feedback so far. I'm sure there's
a solution that will satisfy most customers as well as leaving P1
protected. An 'uninstall' would take care of most situations.
  • DL
Paul, I believe they will change it soon.
And btw, what was their response when you contacted them?

ws
 
Yeah they are putting in all the Canon camera settings and white balances but this 3 installs and your out policy is simply absurd.
ws
ws
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--
WSLam
--
WSLam
 
Hey Don, that 'uninstall' thing was my suggestion! =)
i hope they do take on it.
Hi WS! Like you, I'm confident they'll come up with a solution to this. And as an aside, did you notice the response to this over at RG (none) as opposed to here? Says a bit about the difference between the two boards.
  • DL
 
When I contacted Phaseone. They were arrogant and Pompous.
They are still living in the Exclusive high priced digital back world.
They still act like they have a corner on the market.

News for them. This is a different market altogether. There is competition and small companies are striving to make good AFFORDABLE products for this market. Phaseone will not last as a major player with their current attitude.
Thumbs down.

Pete
So if you upgrade your computer every 2 years, the software is only
really good for 6 years to you?
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--
The Unofficial Photographer of The Wilkinsons
http://thewilkinsons.crosswinds.net
Photography -- just another word for compromise
--
 
oh nono, not this! ok, i will email you! =)

ws
iac, I suspect that WS is right on his 'speculation'. P1 has been
very sensitive and responsive to feedback so far. I'm sure there's
a solution that will satisfy most customers as well as leaving P1
protected. An 'uninstall' would take care of most situations.
  • DL
Paul, I believe they will change it soon.
And btw, what was their response when you contacted them?

ws
--
WSLam
 
I take that you dont use any XP stuff? Windows XP, Office XP etc?

ws
ws
ws
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--
WSLam
--
WSLam
--
WSLam
 
I do and I can reinstall ,upgrade, format and then reactivate as many time as I want with a simple call to a 24/7 toll free support line.

If Phase One want to have a 3 install policy they should provide the same service.
Microsoft have a stated policy on upgrades and reactivation.

Phase One have no stated public policy and in fact have hidden their registation policy.

Privatly Phase One support people say "yes we will allow you to reinstall" but their public stance to their own distributors is "three strikes and your out".

Phase One do not allow their distributors to issue new activation codes and they do not have 24/7 support.
Your laptop goes down on a weekend on a shoot and what do you do?

you can't reinstall ....you can call Phase One ....your suffering becasue you gave Phase One $500 so you could see your previews quicker ...that is ALL Phase One does that Yarc and Breezebrowser does not do ...its got quick real time previews ...it doesn't actualy convert files any faster.

I think they are still thinking like a digital back manufactuer not a DSLR software vendor.
ws
ws
ws
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--
WSLam
--
WSLam
--
WSLam
 
I take that you dont use any XP stuff? Windows XP, Office XP etc?
I use XP Pro & Office XP, but I can reinstall both of these programs as many times as I want with no more problem than a simple call to MS which is available 24/7.

If C1 had the same policy, I would have no problem with that at all. This three strikes & then you may or may not be able to reinstall is ridiculous.

I do a clean reinstall of my OS every time I replace my motherboard(about every six months). If my C1 software is rendered inoperative after a year & a half, I will be seriously p!ssed!!

-John
 

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