I have had a very similar experience just recently (and still trying to get resolutuion) with Panasonic USA's website. They have repeatedly lied to me and not delivered the item (an extended warranty, purchased and paid for on November 25, 2011, as of 4/12/12 still not here). Terrible customer service, they lie to the customer without hesitation. Only upon the threat of legal action am I starting to get some response from them. Luckily, I have everything documented to bring legal action if not resolved soon. Yesterday I was informed by a "supervisor" that when you place an order on Panasonic USA's website, you are not dealing with Panasoniic, but with athird party company named Meridian Enterprises that Panasonic has hired to run their website. I wonder if their company is based in Brooklyn, they sure act like it.
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Regards,
Bob(Ma.USA)