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My reply to DPR's orb fix article

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buckshot

buckshot

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maybe if a few hundred of you "like" it someone will do something

I don't know how to post a link to the comment so you can "like" it but here is the text
Member said:
This is no fix!
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Member said:
Before you read on please look again at the comparison images to the Panasonic.
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Member said:
The X10 has hole punched a larger area than the Panasonic. This “lost” area does not change in size when the ISO is raised it just blurs the edges with terrible IQ minimizing your ability to see that the blown area is much larger than it should be.
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Member said:
Enough is enough. Fujifilm should take responsibility for this issue. What form that takes is up to them, My suggestion is a $100.00 coupon to registered owners towards the purchase of a new Fujifilm camera. This would appease the frustration of those that can not return their cameras and instill a good feeling for long term and potential Fujifilm owners.
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Member said:
Do what is right Fujifilm
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--
JB
I am not a photographer, I am just a guy that takes pictures.
http://buckshotsimageblog.blogspot.com/
 
buckshot said:
buckshot said:
Change $100 to $300 and it's not a bad idea. :P
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Ok ... aim high
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I'd aim in the other direction. Give the owner the option of paying for an upgrade (with a camera swap) to a properly working X11 when it becomes available for $100 or $150, and let the owner keep the old, used, now worth very little, teeny tiny NP-50 battery. This would make used X10s more desirable on the used market, allowing owners that just want to be done with Fuji cameras to reduce their losses. If Fuji made it a No Questions Asked swap, I'd consider buying a dud used X10 for $300, which is far higher than I'd be willing to pay for a new X10 that I'd be stuck with.

I'm sure that Fuji would do this only as a last resort because it would result in very large losses, but 1. Fuji created the problem and tried to hide it and then to sweep it under the rug, and 2. It would create much good will (referred to as "Goodwill" in financial statements) which is considered an asset for good reason, and 3. It would be the right thing to do.
 
That's a very good suggestion, JB.

If I were Fuji, I'd offer the purchasers full trade-in price (with proof of purchase) towards the purchase of the next version of the x10. That might mean that customers would get the camera free - or close to it, but it would make a huge statement. Loss of trust in a company is far more damaging to bottom line than this gesture would cost.

And if we really think about it, there are very few businesses and companies that exist now, which existed even 100 years ago. Major players like Montgomery Wards are gone. Sears is struggling - and K-Mart used to be the 'new' Walmart.

Fuji is not above sinking if they keep adding weight to their anchor in the area of dissatisfied customers.
--
Jada

http://silentoracle.weebly.com/blog.html
 
I think it would be great if Fuji would simply "do the right thing" here and somehow fairly compensate X10 owners for the orb issue. Having said that, I don't expect them to do so.

I don't know how many X10s they have sold, but I really wonder how many owners are truly dissatisfied with the camera. If Fuji rolled out a massive trade in program they would likely be alerting many owners to the issue, and creating a significant financial loss to solve a problem that may only exist with a relatively small number of owners. Please note, I am not saying the issue doesn't exist on all cameras - I believe it does - but I do doubt that the typical owner, who isn't spending half his life on DPR, really knows or cares about it.

That doesn't make Fuji's lack of response acceptable, but I think it is reality for most large corporations.
 
mpix345 said:
I think it would be great if Fuji would simply "do the right thing" here and somehow fairly compensate X10 owners for the orb issue. Having said that, I don't expect them to do so.

I don't know how many X10s they have sold, but I really wonder how many owners are truly dissatisfied with the camera.
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as this is an expensive P&S I think many customers have quite high standards for the quality it should have,when the sun comes out this spring(N. Europe) then we see how many are offended by the Orbs.. here one shop has has 3 returns and sold maybe 10-11 of them,which is a very high %... unless Fuji comes clean about this they have lost me as another customer,even though I really liked the X10 for the most part

If Fuji rolled out a massive trade in program they would likely be alerting many owners to the issue, and creating a significant financial loss to solve a problem that may only exist with a relatively small number of owners. Please note, I am not saying the issue doesn't exist on all cameras - I believe it does - but I do doubt that the typical owner, who isn't spending half his life on DPR, really knows or cares about it.
mpix345 said:
That doesn't make Fuji's lack of response acceptable, but I think it is reality for most large corporations.
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--
LOVE LIFE & LAUGHTER
 
shutterbobby
shutterbobby said:
as this is an expensive P&S I think many customers have quite high standards for the quality it should have
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I agree with this ... that is why this,
shutterbobby said:
I do doubt that the typical owner, who isn't spending half his life on DPR, really knows or cares about it.
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does not make sense. If folks have quite high standards they would care ....

--
JB
I am not a photographer, I am just a guy that takes pictures.
http://buckshotsimageblog.blogspot.com/
 
shutterbobby said:
as this is an expensive P&S I think many customers have quite high standards for the quality it should have,when the sun comes out this spring(N. Europe) then we see how many are offended by the Orbs.. here one shop has has 3 returns and sold maybe 10-11 of them,which is a very high %... unless Fuji comes clean about this they have lost me as another customer,even though I really liked the X10 for the most part
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I think your point about the seasons changing and more sun coming to Europe (and much of the US) is an interesting one that I had not considered. More casual users will be taking their X10s out in the sun. There may be more than a few surprises.
 
buckshot said:
buckshot said:
as this is an expensive P&S I think many customers have quite high standards for the quality it should have
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I agree with this ... that is why this,
buckshot said:
I do doubt that the typical owner, who isn't spending half his life on DPR, really knows or cares about it.
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does not make sense. If folks have quite high standards they would care ....
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I don't think it has to do with standards, but more about potentially not even realizing that their camera produces orbs.
 
Silent Oracle said:
That's a very good suggestion, JB.

If I were Fuji, I'd offer the purchasers full trade-in price (with proof of purchase) towards the purchase of the next version of the x10.
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But perhaps you have ethics. ;-)

What Fuji should do is send out a questionnaire to all users about how significant orbs are for them. For those why say orbs are not significant there should be no such offer. After all, they don't need it. There's nothing wrong with THEIR cameras

:-P

--

“There is only you and your camera. The limitations in your photography are in yourself, for what we see is what we are.” Ernst Haas

http://garyp.zenfolio.com/p518883873/
 
...On the X10 plus full refund on any Fujifilm branded X10 accessories (cases, batteries, hoods, etc.)...

...PLUS...

..A non-transferable voucher for an amount 20% of the Fujifilm X10 items.
 
It would make more sense for Fuji to replace the faulty component (sensor) when they develop a revised version (a la X100 and the lens). Has anyone actually tried a warranty claim yet?
 
Hello,

this was exactly what I asked Fuji 2 weeks ago (before DPR published their article), except, I did not mention any amount. I sent mail to Fujifilm Germany, here is last sentence of my mail:

"...I expect Fuji to be fair and to either fix the problem (new sensor or whatever problem really is) or, when successor of X10 comes out, to offer me buy-back for new model at fair price, or fair discount, or something similar.."

I do not know if anything will happen, but I have nothing to loose.. Bought X10 in November last year and without this issue, it would be an excellent camera..

--
Regards
 
Hentaiboy said:
It would make more sense for Fuji to replace the faulty component (sensor) when they develop a revised version (a la X100 and the lens).
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Yes. Neither will happen but your option is most likely.
Hentaiboy said:
Has anyone actually tried a warranty claim yet?
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I wonder. Doubt it will work, Fuji say it is operating within spec and it could only work if there was a replacement part that would actually perform without producing orbs. None that we know of yet.
--
Apologies if my lack of photographic knowledge is catching.
 
buckshot said:
does not make sense. If folks have quite high standards they would care ....
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Plenty of us have high standards.

We just don't get white discs in our style of shooting, or don't consider them a problem if/when we do get them, because of their rarity for us.

I don't believe that I am the only X10 owner who will:

1) Not upgrade firmware at the moment

2) Not sell my camera in the near future

3) Not hand in my X10 at the moment even if they offered a full refund.

Some of us really like the thing, wart and all. ;-)

For many of us it's still the best P&S of its type we have handled and shot with.

I know I am not the only Nikon D700 owner with an X10, so you can hardly call me inexperienced...with quality.

--
Cheers ;-)

Trevor G

Silkypix tutorials at: http://photo.computerwyse.com
 
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