Reat this one: Need help, buyer remormse maybe but I am not sure how to handle this?

Maybe the batteries are at fault here. Who knows what the buyer is using.

Perhaps you could gently suggest the buyer use brand new from the store good quality non-rechargeables. Is the camera compatible with Lithium non rechargeable cells? Try those.

Some poor quality or old rechargeable cells drop in voltage very abruptly even when fully charged. It could be the camera is reacting to that.
The AAA batteries in the GRD are only for a drop dead emergency and only take a very limited number of images. Therefore anything other than brand new high quality cells would not be an effective test. Some bemoaned when Ricoh dropped this feature but it was never much use anyway.

--
Tom Caldwell
 
I would suggest your buyer send you back the camera for evaluation. If you find it has problems it didn't have when you sent it out, look for signs of abuse or mishandling that might have caused the problems. If it is malfunctioning now, and it wasn't before, it's up to you to offer a full or partial refund based upon whether there are signs of abuse.

At least you'll have the camera in your hands, like any store would, on evaluating an item for a refund.

If you can't find anything wrong with it, just refund the person's money and put it back up on Ebay for sale. Some people will find fault whatever, and it's not worth wasting energy in that direction.

All my Ebay sales stipulate no refund, but I always include a note in the box which says I'll be happy to do a 100% refund, minus shipping costs, but within a 3-5 day time limit of the customer receiving the item. The intent is that once someone receives an item, they must evaluate that it is to their satisfaction immediately ... I'm not responsible for damage that might come from their use or whatever beyond a couple of days for evaluation. So far, only one buyer has returned an item out of the hundreds of sales I've made, and he later emailed me asking if I'd sell it to him again as he realized he was incorrect in his complaint when he looked at two others of the same item.

Running a store is a PITA.
--
Godfrey
http://godfreydigiorgi.posterous.com
 
Thanks Andrew and I am taking yours and MW's advise.....get this back and enjoy it myself, and so far I have been nice but asked the buyer not to accuse me of selling a broken camera...I have not gotten a reply yet, so we shall see. when you do this do you bother to reimburse the shipping fees? I certainly will not reimburse for what he pays to ship it back.
I am an inveterate buyer over eBay, not a seller. I have found most vendors decent people who describe their wares faithfully and ship quickly. However there have been a few rogues and I have been glad of the Paypal refund knife in those limited occasions. I have always returned faulty goods when refunded but only on one occasion did the vendor refund my return shipping fee. On a lens that was clearly crazed inside with undeclared fungus. I accepted her second hand store dealers declaration of innocence and gave her good feedback and honour was satisfied. But I will not give good feedback to any vendor that sends me faulty goods that they must have known were faulty before shipping, let alone those few who deliberately cover up flaws and faults.

Sometimes I have not found the problem until after giving feedback. On those occasions I am sunk but as this is more often a cheap purchase and written off to experience with a shrug. If I think the buyer has any implication of carelessness or fraud then they are off my vendor list forever. Trouble is that eBay is a very big place. However like any portion of society 85% of people on there are decent people out to please much the same as you and I.

Ebay and Paypal work with goodwill and if the extraction of the buyer's refund was not savage then the system would quickly become the playground of shonks and charlatans and confidence in the system would disappear. Surely it is best to live with a few shonky buyers than a myriad of shonky vendors. There is no real alternative to getting the same goods back as you shipped and refunding the money if they are indeed the same goods. But you might have to convince Paypal that they are not the same goods if they prove not to be so.

If you don't use a system like Ebay/Paypal then you could go down to your local second hand dealer who might look over the gear and give you some cash without any comeback. Best of luck.

--
Tom Caldwell
 
Hi Joel,
Sorry to read your story -- hopefully everything will turn out well.

I sold a lot of equipment, but never via eBay, only via forums. I believe that people are nicer there...

Just a short note regarding the S/N. On my Mac, GraphicConverter displays the S/N, but it is the S/N of the module. However, I do not know what the GRD does, because I never owned one.

But for a test, you might want to send me a sample photo and I might check whether a S/N is displayed.
Best regards, Gerd
Where can I find Graphic Converter?
 
Thanks Andrew and I am taking yours and MW's advise.....get this back and enjoy it myself, and so far I have been nice but asked the buyer not to accuse me of selling a broken camera...I have not gotten a reply yet, so we shall see. when you do this do you bother to reimburse the shipping fees? I certainly will not reimburse for what he pays to ship it back.
I am an inveterate buyer over eBay, not a seller. I have found most vendors decent people who describe their wares faithfully and ship quickly. However there have been a few rogues and I have been glad of the Paypal refund knife in those limited occasions. I have always returned faulty goods when refunded but only on one occasion did the vendor refund my return shipping fee. On a lens that was clearly crazed inside with undeclared fungus. I accepted her second hand store dealers declaration of innocence and gave her good feedback and honour was satisfied. But I will not give good feedback to any vendor that sends me faulty goods that they must have known were faulty before shipping, let alone those few who deliberately cover up flaws and faults.

Sometimes I have not found the problem until after giving feedback. On those occasions I am sunk but as this is more often a cheap purchase and written off to experience with a shrug. If I think the buyer has any implication of carelessness or fraud then they are off my vendor list forever. Trouble is that eBay is a very big place. However like any portion of society 85% of people on there are decent people out to please much the same as you and I.

Ebay and Paypal work with goodwill and if the extraction of the buyer's refund was not savage then the system would quickly become the playground of shonks and charlatans and confidence in the system would disappear. Surely it is best to live with a few shonky buyers than a myriad of shonky vendors. There is no real alternative to getting the same goods back as you shipped and refunding the money if they are indeed the same goods. But you might have to convince Paypal that they are not the same goods if they prove not to be so.

If you don't use a system like Ebay/Paypal then you could go down to your local second hand dealer who might look over the gear and give you some cash without any comeback. Best of luck.

--
Tom Caldwell
Feedback was left by both, this still does not stop one from filing a case, or does it?
 
Hi Joel

You can use Jefferys Exif Viewer http://regex.info/exif.cgi

You can upload a file from your computer and then the GRD serial is shown as "Internal Serial Number" under Maker Notes [scroll down to find].

Have just checked this with my GRD1 and it shows the correct serial number, albeit with a lot of leading zeros.

Hope you get this sorted.
--
Richard
 
I would suggest your buyer send you back the camera for evaluation. If you find it has problems it didn't have when you sent it out, look for signs of abuse or mishandling that might have caused the problems. If it is malfunctioning now, and it wasn't before, it's up to you to offer a full or partial refund based upon whether there are signs of abuse.

At least you'll have the camera in your hands, like any store would, on evaluating an item for a refund.

If you can't find anything wrong with it, just refund the person's money and put it back up on Ebay for sale. Some people will find fault whatever, and it's not worth wasting energy in that direction.

All my Ebay sales stipulate no refund, but I always include a note in the box which says I'll be happy to do a 100% refund, minus shipping costs, but within a 3-5 day time limit of the customer receiving the item. The intent is that once someone receives an item, they must evaluate that it is to their satisfaction immediately ... I'm not responsible for damage that might come from their use or whatever beyond a couple of days for evaluation. So far, only one buyer has returned an item out of the hundreds of sales I've made, and he later emailed me asking if I'd sell it to him again as he realized he was incorrect in his complaint when he looked at two others of the same item.

Running a store is a PITA.
--
Godfrey
http://godfreydigiorgi.posterous.com
This is pretty much what I have offered, I have not offered any money back prior to seeing the camera in my hands.
 
I would suggest your buyer send you back the camera for evaluation. If you find it has problems it didn't have when you sent it out, look for signs of abuse or mishandling that might have caused the problems. If it is malfunctioning now, and it wasn't before, it's up to you to offer a full or partial refund based upon whether there are signs of abuse.

At least you'll have the camera in your hands, like any store would, on evaluating an item for a refund.

If you can't find anything wrong with it, just refund the person's money and put it back up on Ebay for sale. Some people will find fault whatever, and it's not worth wasting energy in that direction.

All my Ebay sales stipulate no refund, but I always include a note in the box which says I'll be happy to do a 100% refund, minus shipping costs, but within a 3-5 day time limit of the customer receiving the item. The intent is that once someone receives an item, they must evaluate that it is to their satisfaction immediately ... I'm not responsible for damage that might come from their use or whatever beyond a couple of days for evaluation. So far, only one buyer has returned an item out of the hundreds of sales I've made, and he later emailed me asking if I'd sell it to him again as he realized he was incorrect in his complaint when he looked at two others of the same item.

Running a store is a PITA.
Well said (grin)

I once bought a Canon Pro90 IS from a guy who had "upgraded" to a early Canon "Rebel" and I had hardly taken delivery when he wanted to buy it back after being sorely disappointed with his new camera.
--
Tom Caldwell
 
Hi Joel

You can use Jefferys Exif Viewer http://regex.info/exif.cgi

You can upload a file from your computer and then the GRD serial is shown as "Internal Serial Number" under Maker Notes [scroll down to find].

Have just checked this with my GRD1 and it shows the correct serial number, albeit with a lot of leading zeros.

Hope you get this sorted.
--
Richard
Richard, I had tried that and maybe I just cannot see it, I have a mac, would that make a difference? I do get info, I see camera and above it Special Instructions, I do not see SN anywhere, what would it be under? I do not see anything with many zeros, I do see numbers and letters at various places, so maybe it is one of those.

I will also send you a message on this in case you do not check this thread again.

Thanks

Joel
 
Thanks Andrew and I am taking yours and MW's advise.....get this back and enjoy it myself, and so far I have been nice but asked the buyer not to accuse me of selling a broken camera...I have not gotten a reply yet, so we shall see. when you do this do you bother to reimburse the shipping fees? I certainly will not reimburse for what he pays to ship it back.
I am an inveterate buyer over eBay, not a seller. I have found most vendors decent people who describe their wares faithfully and ship quickly. However there have been a few rogues and I have been glad of the Paypal refund knife in those limited occasions. I have always returned faulty goods when refunded but only on one occasion did the vendor refund my return shipping fee. On a lens that was clearly crazed inside with undeclared fungus. I accepted her second hand store dealers declaration of innocence and gave her good feedback and honour was satisfied. But I will not give good feedback to any vendor that sends me faulty goods that they must have known were faulty before shipping, let alone those few who deliberately cover up flaws and faults.

Sometimes I have not found the problem until after giving feedback. On those occasions I am sunk but as this is more often a cheap purchase and written off to experience with a shrug. If I think the buyer has any implication of carelessness or fraud then they are off my vendor list forever. Trouble is that eBay is a very big place. However like any portion of society 85% of people on there are decent people out to please much the same as you and I.

Ebay and Paypal work with goodwill and if the extraction of the buyer's refund was not savage then the system would quickly become the playground of shonks and charlatans and confidence in the system would disappear. Surely it is best to live with a few shonky buyers than a myriad of shonky vendors. There is no real alternative to getting the same goods back as you shipped and refunding the money if they are indeed the same goods. But you might have to convince Paypal that they are not the same goods if they prove not to be so.

If you don't use a system like Ebay/Paypal then you could go down to your local second hand dealer who might look over the gear and give you some cash without any comeback. Best of luck.

--
Tom Caldwell
Feedback was left by both, this still does not stop one from filing a case, or does it?
I don't think so, but if he gave initial good unqualified feedback it does saw one leg off his chair. It then looks like the problem might have been of his own making. But I still think the general consensus to get it back for inspection and personal testing is wise.

I sent one faulty lens back to Russia for refund and the vendor did not make a refund. So I complained to Paypal and they just whipped the money out of his account and into mine. Did not get my return shipping costs though.

Hard on genuine vendors but I would not buy anything on ebay without this sanction to weed out shonky ones. I guess if you are willing to give up your return shipping cost then you have to be a fairly genuine purchaser in distress.

But the try, and try, and then ship back for refund culture is much stronger in the USA than it is in the rest of the world. Most everyehere else if it is not sold faulty or actually completely unsuitable for it's designed purpose then tough luck. Even faulty goods have to be returned "within a reasonable time". None of this I will try it to see if I like it stuff.

If a camera takes pictures then it is a camera isn't it?

--
Tom Caldwell
 
Hi Joel

You can use Jefferys Exif Viewer http://regex.info/exif.cgi

You can upload a file from your computer and then the GRD serial is shown as "Internal Serial Number" under Maker Notes [scroll down to find].

Have just checked this with my GRD1 and it shows the correct serial number, albeit with a lot of leading zeros.

Hope you get this sorted.
--
Richard
Richard, I had tried that and maybe I just cannot see it, I have a mac, would that make a difference? I do get info, I see camera and above it Special Instructions, I do not see SN anywhere, what would it be under? I do not see anything with many zeros, I do see numbers and letters at various places, so maybe it is one of those.

I will also send you a message on this in case you do not check this thread again.

Thanks

Joel
Hi Joel, I have replied to your message. I know you are on a mac as I am so it should be OK. EXIF data gets stripped out/modified by various apps but I tried it with an image exported from iPhoto as "Original" and all the data was there. The image had not been edited in iPhoto or any other app.

--
Richard
 
Hi Joel

You can use Jefferys Exif Viewer http://regex.info/exif.cgi

You can upload a file from your computer and then the GRD serial is shown as "Internal Serial Number" under Maker Notes [scroll down to find].

Have just checked this with my GRD1 and it shows the correct serial number, albeit with a lot of leading zeros.

Hope you get this sorted.
--
Richard
Richard, I had tried that and maybe I just cannot see it, I have a mac, would that make a difference? I do get info, I see camera and above it Special Instructions, I do not see SN anywhere, what would it be under? I do not see anything with many zeros, I do see numbers and letters at various places, so maybe it is one of those.

I will also send you a message on this in case you do not check this thread again.

Thanks

Joel
Hi Joel, I have replied to your message. I know you are on a mac as I am so it should be OK. EXIF data gets stripped out/modified by various apps but I tried it with an image exported from iPhoto as "Original" and all the data was there. The image had not been edited in iPhoto or any other app.

--
Richard
OK, that might be it, I will export it as an original, see if that works, thanks
 
Hi Joel

You can use Jefferys Exif Viewer http://regex.info/exif.cgi

You can upload a file from your computer and then the GRD serial is shown as "Internal Serial Number" under Maker Notes [scroll down to find].

Have just checked this with my GRD1 and it shows the correct serial number, albeit with a lot of leading zeros.

Hope you get this sorted.
--
Richard
Richard, I had tried that and maybe I just cannot see it, I have a mac, would that make a difference? I do get info, I see camera and above it Special Instructions, I do not see SN anywhere, what would it be under? I do not see anything with many zeros, I do see numbers and letters at various places, so maybe it is one of those.

I will also send you a message on this in case you do not check this thread again.

Thanks

Joel
Hi Joel, I have replied to your message. I know you are on a mac as I am so it should be OK. EXIF data gets stripped out/modified by various apps but I tried it with an image exported from iPhoto as "Original" and all the data was there. The image had not been edited in iPhoto or any other app.

--
Richard
Richard, I was dragging the image out but once I exported it as the master I got all of the info, thank you so much.

Joel
 
Thanks Andrew and I am taking yours and MW's advise.....get this back and enjoy it myself, and so far I have been nice but asked the buyer not to accuse me of selling a broken camera...I have not gotten a reply yet, so we shall see. when you do this do you bother to reimburse the shipping fees? I certainly will not reimburse for what he pays to ship it back.
I am an inveterate buyer over eBay, not a seller. I have found most vendors decent people who describe their wares faithfully and ship quickly. However there have been a few rogues and I have been glad of the Paypal refund knife in those limited occasions. I have always returned faulty goods when refunded but only on one occasion did the vendor refund my return shipping fee. On a lens that was clearly crazed inside with undeclared fungus. I accepted her second hand store dealers declaration of innocence and gave her good feedback and honour was satisfied. But I will not give good feedback to any vendor that sends me faulty goods that they must have known were faulty before shipping, let alone those few who deliberately cover up flaws and faults.

Sometimes I have not found the problem until after giving feedback. On those occasions I am sunk but as this is more often a cheap purchase and written off to experience with a shrug. If I think the buyer has any implication of carelessness or fraud then they are off my vendor list forever. Trouble is that eBay is a very big place. However like any portion of society 85% of people on there are decent people out to please much the same as you and I.

Ebay and Paypal work with goodwill and if the extraction of the buyer's refund was not savage then the system would quickly become the playground of shonks and charlatans and confidence in the system would disappear. Surely it is best to live with a few shonky buyers than a myriad of shonky vendors. There is no real alternative to getting the same goods back as you shipped and refunding the money if they are indeed the same goods. But you might have to convince Paypal that they are not the same goods if they prove not to be so.

If you don't use a system like Ebay/Paypal then you could go down to your local second hand dealer who might look over the gear and give you some cash without any comeback. Best of luck.

--
Tom Caldwell
Feedback was left by both, this still does not stop one from filing a case, or does it?
I don't think so, but if he gave initial good unqualified feedback it does saw one leg off his chair. It then looks like the problem might have been of his own making. But I still think the general consensus to get it back for inspection and personal testing is wise.

I sent one faulty lens back to Russia for refund and the vendor did not make a refund. So I complained to Paypal and they just whipped the money out of his account and into mine. Did not get my return shipping costs though.

Hard on genuine vendors but I would not buy anything on ebay without this sanction to weed out shonky ones. I guess if you are willing to give up your return shipping cost then you have to be a fairly genuine purchaser in distress.

But the try, and try, and then ship back for refund culture is much stronger in the USA than it is in the rest of the world. Most everyehere else if it is not sold faulty or actually completely unsuitable for it's designed purpose then tough luck. Even faulty goods have to be returned "within a reasonable time". None of this I will try it to see if I like it stuff.

If a camera takes pictures then it is a camera isn't it?

--
Tom Caldwell
Tom, I know I sent a perfect camera to CANADA, not the US....but in all reality maybe it is the battery, I have two, sent one, I bought one when I got the camera and am not sure which I sent but to be honest I never had an issue with either.... thanks again, we shall see, but now I have the serial number and I fell much better.
 
He says: 'You sold me a broken camera'
This is the one thing that really troubles me about the buyer. If I bought a camera that did not work I would write the seller and say 'As received the camera is not working properly. It does not seem to have been damaged in shipping so possibly there was something wrong with it that you did not experience yourself.'

Saying 'you sold me a broken camera' is all but accusing the seller of being a crook.
 
I just spoke to Cameratech in the UK and they will look for the serial number
When you sell an item on Ebay do not show or provide the exact serial number, even if asked by a bidder. All it takes is for someone to get the serial number and then contact Ebay to say that they had that s/n item stolen and you are selling their item. I was selling a Valentine 1 radar detector a couple of years ago and the young lady bidding on it asked for the s/n. When I refused to provide it (and I had bought the unit new from the mfr and had the receipt) she got nasty and threatened to go to Ebay and charge me with selling stolen goods.

If she had the serial number she could have made such a case, claiming it had been her item. I contacted Ebay to complain about this wench and told her to go jump.
 
Yes batteries can be very variable. I tried numbering mine so that I could rotate them, but in the end probaby just re-use the same one or two constantly. Batteries are a bit like people I think and need regular exercise to keep in good condition.

--
Tom Caldwell
 
He says: 'You sold me a broken camera'
This is the one thing that really troubles me about the buyer. If I bought a camera that did not work I would write the seller and say 'As received the camera is not working properly. It does not seem to have been damaged in shipping so possibly there was something wrong with it that you did not experience yourself.'

Saying 'you sold me a broken camera' is all but accusing the seller of being a crook.
That bothered me as well and I was clear in telling him that I did not sell him a broken camera as it worked perfectly when I sent it out.

Here is what I did, I offered him two options

1. I can send you another battery, maybe I send the old one, I was saving the other for may daughter and maybe just maybe as Tom had suggested the battery could not accept a full charge, but I never had a problem and I have taken the camera out and walked all over New Haven CT and other places shooting black and white photos. I never has an issue, not sure which battery I had in it, so my offer

2. you can send me the camera and I will refund you upon receipt of camera at which point I would (now that I have it) verify serial number and also test it out myself, but send back the buyers money, by wire transfer after ebay had given me a reimbursement for their outrageous fees, so once that is received I would be happy to send back his purchase price by wire transfer. So yes, he can have his money back if he wants but that is not what I think this is about, I think even though he states otherwise, that he just does not think this camera will suit his needs, that is ok, I can use it well as a black and white (or color) jpeg camera without complaint. The deal on it was quite good. Also, once I check it out to my satisfaction if it is working just fine I will sign up for Fred Marainda site (excuse my spelling if wrong) and do all of my photo selling there, I find forums a much better place to do this type of business anyway, I really hate ebay even though I have just sold a ton of stuff there, have a tad more but you know there is Craigs list...that reminds me, I have brand new snow shows to sell and I bet Craigs list will be a good venue for this and it is cash and no fees.

Yes, I did not like his words either, they did tell me something.

thanks for noticing what I did and confirming my thoughts.

best
J
 
I just spoke to Cameratech in the UK and they will look for the serial number
When you sell an item on Ebay do not show or provide the exact serial number, even if asked by a bidder. All it takes is for someone to get the serial number and then contact Ebay to say that they had that s/n item stolen and you are selling their item. I was selling a Valentine 1 radar detector a couple of years ago and the young lady bidding on it asked for the s/n. When I refused to provide it (and I had bought the unit new from the mfr and had the receipt) she got nasty and threatened to go to Ebay and charge me with selling stolen goods.

If she had the serial number she could have made such a case, claiming it had been her item. I contacted Ebay to complain about this wench and told her to go jump.
Fair point but on the other hand I like to see a serial number on the gear illustrated and make sure it is the same one that I get delivered. Bait and switch is another shonky selling method. Some vendors go to a lot of trouble to advise that the item you see is the one you will actually get.

--
Tom Caldwell
 
I once bought a Canon Pro90 IS from a guy who had "upgraded" to a early Canon "Rebel" and I had hardly taken delivery when he wanted to buy it back after being sorely disappointed with his new camera.
LOL - 'sorely disappointed' with a 6mp Canon Rebel (assuming it was even possibly the very first model)? Both the Rebel and the Pro90 got 'highly recommended' from dpreview, but they said the Rebel delivered no noticeable noise until ISO1600 and even quite usable at that setting; the Pro was recommended by them to be used at ISO 50 for 'cleaner' images. The Rebel series is still with us; the Pro series, not so much.

I think that guy was just not ready to make the jump to a camera that offered him much more capability IF he learned how to use it.
 

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