Another Olympus America Service Success Story...

Fortunately, I've only had to send in two of the ten Olympus cameras I've owned over the years for repair. Both of those service experiences have been very good.

A while back I noticed that the LCD Panel had gotten a bit loose where it hinges to the camera body -- as though an O-ring or seal had failed. I've been so busy shooting in recent times (I'm happy to say) that I held off on sending it in for a couple months. Meanwhile I purchased a second E-5 so that I would still have a primary and back up (E-3) camera once I sent the original E-5 in.

My warranty will be up at the end of this month, so I finally shipped my first E-5 off to Olympus Service in New York. Of course, immediately after I shipped it, all the scandal broke out regarding Olympus along with all the dire predictions -- which didn't exactly give me confidence regarding my repair.

I'm very happy to report that Olympus Service got my camera, repaired it within ten days of receipt and shipped it back to me. I received it this evening and have checked it out -- all is as good as new, and it received a good cleaning as well.

Total turn around time, including shipping was 16 days. My thanks to Olympus America Service for a job well done!

God Bless,
Greg
http://www.imagismphotos.com
http://www.mccroskery.zenfolio.com
http://www.pbase.com/daddyo

Well let me just add mine then. My E-5 developed an issue with lens communications. They returned it to me a few weeks ago with 10 day in shop time. Works great, was cleaned and all under warranty.

No issues.
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http://www.nedbagno.com

Greg can i ask you if the hinge issue u had if i understand you correctly allow the LCD to "Wobble" up and down aka from top to base of camera? Mine is doing the same thing....

Thanks for your reply
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Patrick D.

http://www.pwdphotography.com

Just got my 50-200mm back in like new condition, after a delay for parts. The lens had separated (like so many others) and was about to fall into two pieces. The cost was $324. Ugg. I think that is a stiff price for what I believe is an Olympus design flaw, but it's great to have my best lens back. (Of course I could have purchased a 50mm f2 with that money).

My FL-50 is at Olympus now. Both items were delayed while parts were being acquired. I hope it won't be delayed too long. This repair cost me ~$140. It's worth it to have a working FL-50 again. It's been in a drawer for a year but now with a baby coming, I felt it was time to fix it.

Glad you got your E-5 fixed in warranty period. Outside of warranty, they will still fix you up, but for a fixed base price which I believe is on the high side.

Cheers,
Seth

--
What if the hokey pokey really is what it's all about?

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wallygoots.smugmug.com
wallygoots.blogspot.com

Yes, that is exactly what the issue was. The amount of movement was very minor, but the hinge was obviously loose -- my main concern being a lack of moisture sealing. I've had two E-3's that I used a lot, and neither of them ever had that kind of play -- nor did my E-5 for the biggest part of a year.

Now that it is fixed, I hope and pray that the issue is not a design flaw in the hinge arrangement! I really like my E-5's

God Bless,
Greg
http://www.imagismphotos.com
http://www.mccroskery.zenfolio.com
http://www.pbase.com/daddyo

I'd be interested to know if Greg and Fleabag (and others) got e-mailed notes — about a week in — to warn them that there would be a delay, due to acquiring parts.

SirSeth said:

"Regrettably, there are certain parts,
currently not available, that are needed before we can can complete this
repair. This situation is not common and we are taking steps to procure the
necessary parts in a timely manner."

Click to expand...

I got this note a day before my E-5 was returned — and a day after my 14-54 was returned. I'm wondering if it's a blanket announcement that goes with every repair these days... to avoid saying, "We're down to a crew of 3 [my number], so this may take a while."

In both cases (water damage from a lake splash), my items needed to be sent back for re-dos — but eventually came back in great shape.
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Barry

Barry,

I did not receive any 'parts shortage' email. After sending in my E-5 with the service request form, I simply checked the service site occasionally to see where my repair stood. The site showed the date they received it and had an estimated repair completion date, and later they posted a shipping notification with the UPS tracking link.

It was all handled very efficiently and straight forward.

God Bless,
Greg
http://www.imagismphotos.com
http://www.mccroskery.zenfolio.com
http://www.pbase.com/daddyo

+1 but in Olympus Spain.

I sent them my E30 on Monday, Oct. 11th and got it back and serviced by that Friday, Oct. 15th. Must be some kind of World Record (as it was holiday on Oct. 12th).
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E-500 & E-30;
ZD14-45; ZD40-150 f/3.5-4.5; ZD14-54
FL-36
Boots & Jacket plus lots of Coke & Powerbars

No email and no delay. They updated the web site when it was repaired.
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http://www.nedbagno.com