Sticky Blades - what has Fuji tech support said?

You could try lowering your ISO to this, it usually helps with the signal to noise ratio (also the feel_good_about_my_camera to frustration ratio).

If you get frustrated about some posts so easily, you should be able to understand that people having their expensive "professional choice" camera failing soon after purchase have reasons of being frustrated too.

Adrian

Brian Mosley said:

Brian Mosley wrote:
Just a bit frustrated by the ridiculously small signal to noise ratio.

All I can see is a few people having to get their camera repaired/replaced under warranty for a manufacturing defect. Isn't that what warranties are for?

I just don't see any focus to this so called 'pressure' on Fuji...

Brian
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Adrian_G said:

You could try lowering your ISO to this, it usually helps with the signal to noise ratio (also the feel_good_about_my_camera to frustration ratio).

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Lol, I see what you did there... I feel perfectly fine about my camera thanks. Just a shame more people can't experience this much joy of ownership. It's sad to think anyone may be put off by these histrionics.

Adrian_G said:

If you get frustrated about some posts so easily, you should be able to understand that people having their expensive "professional choice" camera failing soon after purchase have reasons of being frustrated too.

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I said a bit, not a lot. It must be an inconvenience for sure.

Brian
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rattymouse said:

And if there are so few returned X100's that Fuji cannot identify any pattern for them to recall?

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According to a poster earlier this month at x100forum.com, a Fuji rep in New Jersey told him that they have redesigned the lens block to address the problem. If true, that means that they have identified the cause and have found a solution.

Fuji replaced my lens in August, presumably before the redesigned lens was available. I can only conclude that my lens may fail again.

While a recall may not be needed, Fuji should extend the warranty for this particular problem, if in fact the original lens has a design defect. Only Fuji knows if that is the case.

--
Jeff

My cat, who likes to sprawl on my keyboard, gets the credit for anything I write that makes sense.

rattymouse said:

And if there are so few returned X100's that Fuji cannot identify any pattern for them to recall?

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And what if there clearly are enough returns for Fuji to identify a clear pattern, but they are saying nothing because they know what a mess this could turn into ?

They are the only people that could have any reliable information, and maybe they have cleverly decided to not let that information out. They'll just say nothing, and people like will you will squelch any Internet forum talk of trouble, and cite the lack of reliable information as being a half notch below that of being definitive proof that there is no problem.

Even the guy from Sweden was saying last week, "less than 10%". And he basically was agreeing with you.

Think about it, 6 months months in, if we are at even 9%, what's the chance a camera will fail after 2 years ?

If I didn't already own one, I'd be quite hesitant about any guarantee of less than 5 years.

But that discussion I had with the guy from Sweden, it was so unpleasant, I almost want to just say nothing. I have no reason to see my weekend ruined with unpleasantness. But let it suffice to say, I disagree with the advice you are giving that people shouldn't be reluctant about buying this camera.

Find some other camera. Look at the other forums, where nobody is saying even 9% of the cameras will fail after only 6 months of ownership.

If this aperture problem is so substantial as you believe, then why is it that not a single photography web site such as DPR picked up on the story? Not a single one.

--

http://fujifilmimages.aminus3.com/

In the past Fuji NJ was really kind about replacing failed sensors in the S2 bodies when they failed even if the body was well beyond the warranty. So historically there is evidence Fuji can do the right thing and will come through until the supply of spare parts runs out.

Hang in there and play nice.

--
Alan, in Montana

whtchocla7e said:

skimble said:

Funny you say that, when I approached fuji australia I was asking if they know about this malfunctioning aperture plates and they came straight back and referred to lens issue as well ;-) how come?
here are the 2 reply I got from them:

At this time FUJIFILM Japan have not advised of any manufacturing faults or quality problems with the FinePix X100. Should a camera have issues with it’s aperture blades, it should be returned to the manufacturer for assessment and warranty repair.

We understand that a camera with any internal lens errors confirmed by our technicians is replaced with a new lens, and the camera is tested to ensure it meets FUJIFILM’s specifications.

As long as a camera with a lens problem is otherwise in good condition, and sent with a copy of the sales receipt showing that it is within the 12 month warranty period, warranty claim will be successful.

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This is the problem - even though this a known manufacturing defect, they will only repair it within the warranty period.

To me that's a "don't buy" sign. Simple.

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This is not what Fuji UK are saying:

http://www.x100forum.com/index.php?/topic/2373-no-fuji-extended-warranty/

Thank you for your email and sorry for the delay in replying to you.

Unfortunately we do not offer SuperWarranty on an X100 as this is classed as a professional camera. If you experience any problems after the 12 months,we will address the issues as and when. With regards to the known issue, if you experience problems with these after the 12 months warranty is up, we will resolve these free of charge.
Sorry for any inconvience this may cause.
Thanks
Sarah Phillipson"

--
Stephen

there was also a hysteria surrounding the 1d mark III. mine was fine but i can see how many could blame the camera if they bought into the "expert" review and the ensuing hysteria.

the same expert said something similar about the 1d mark IV and there were other allegations about that camera but this time no hysteria.

ed rader

--
my galleries:

http://erader.zenfolio.com/

rattymouse said:

If this aperture problem is so substantial as you believe, then why is it that not a single photography web site such as DPR picked up on the story? Not a single one.

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Quite correctly, DPR the site has decided to not even comment on what is not hard news, but merely a very widespread rumor.

But the million Dollar question is why has such a widespread rumor developed around this camera ? Other companies launch cameras without rumors as widespread as this one developing, but yet all this has developed.

And it's not coming from people like "joe-new-user", "just-registered-yesterday", but rather from long term forum members, that adore the camera for everything but this.

For potential buyers, the safer bet is to just wait until next spring when the X100 cameras being sold will all have the new "v2 block", that even the tech guys from Fuji have mentioned exists.

As somebody else said, if there's no problem, then why does the "v2 block" exist ?

dmartin92 said:

And it's not coming from people like "joe-new-user", "just-registered-yesterday", but rather from long term forum members, that adore the camera for everything but this.

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Disagree. THe few long term members who have this problem are acting very rationally. It is the newcomers (and those who don't even own the camera yet) who are frothing at the mouth, acting hysterically.

--

http://fujifilmimages.aminus3.com/

Ratty Mouse,

The topic of this thread is " Sticky Blades - what has Fuji tech support said? " So, are you posting what Fuji said when your X100 was repaired? No, instead you appear to be doing little more than saying anything you can in an attempt to downplay what certainly looks to me like an extremely serious issue being experienced by many X100 owners in may countries of the world.

You appear to do this in nearly every thread started and participated in by those who are either genuinely worried about this issue or who have actually had the tremendous misfortune to have experienced it.

In a previous thread, in an attempt to bring your behaviour into line, I asked you to SHOW US YOUR DATA to support your claim on how isolated (or otherwise as the case may be) this issue is. But YOU HAVE FAILED to provide us any data at all.

So, here are some facts you need to accept - REAL people are experiencing a lot of heartache, disappointment and frustration over this issue. It is a REAL issue and it is being experienced by MANY people all over the world and nothing you can say to downplay this for those people will change this.

None of us know how widespread or otherwise this issue is, and this, believe to or not, includes you. Only Fuji is privy to this data.

Personally, I really feel for those who have been hit with the sticky blades issue and no, these people are NOT doing the wrong thing by airing their concerns and experiences here on dpreview or on any other forum website for that matter. And I can absolutely understand potential future X100 owners also being concerned too about this issue because I am one of them.

From what I have read Fuji are doing an excellent job in repairing defective X100's and because no X100 is yet out of warrantee we do not know how Fuji intends to deal with this issue on cameras that develop the sticky blades issue after the warrantee period has expired. My bet is they will do the right thing, time will tell.

And my apologies to others who read this but I hope people can understand why I felt this was needed to be said.

My 2c worth anyway.

rattymouse said:

Disagree. THe few long term members who have this problem are acting very rationally. It is the newcomers (and those who don't even own the camera yet) who are frothing at the mouth, acting hysterically.

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I wasn't really talking about how people are "acting", but rather, as I said, what was the source of the rumor. And I see long term members that have this problem.

I was debating about how to characterize "long term members" ... in that sentence above. "a few long term members" ? "quite a few" ? "many" ?

That's the other debate. How many.

But you didn't decide to comment on why the "v2 block" exists. That's a small step forward, I guess.

In any case, you can continue to give the advice that potential buyers shouldn't be hesitant about buying this camera, and I have outlined why I feel that they should be hesitant. They, the potential buyers, can decide for themselves.

dmartin92 said:

rattymouse said:

Disagree. THe few long term members who have this problem are acting very rationally. It is the newcomers (and those who don't even own the camera yet) who are frothing at the mouth, acting hysterically.

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I wasn't really talking about how people are "acting", but rather, as I said, what was the source of the rumor. And I see long term members that have this problem.

I was debating about how to characterize "long term members" ... in that sentence above. "a few long term members" ? "quite a few" ? "many" ?

That's the other debate. How many.

But you didn't decide to comment on why the "v2 block" exists. That's a small step forward, I guess.

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Why comment on anecdotal evidence?

dmartin92 said:

In any case, you can continue to give the advice that potential buyers shouldn't be hesitant about buying this camera, and I have outlined why I feel that they should be hesitant. They, the potential buyers, can decide for themselves.

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Any potential buyer hopefully sees that the very few people who are having problems are getting their cameras fixed under Fujifilm's warranty.

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rattymouse said:

Why comment on anecdotal evidence?

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The anecdotes are anecdotal evidence when one tries to use them to talk about how many owners are getting this problem.

But that several Fuji service technichians have mentioned the existance of a new versio of the "block" ... That's not "anecdotal evidence".

Member said:

Any potential buyer hopefully sees that the very few people who are having problems are getting their cameras fixed under warrantee

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And in a few rare cases, they are getting it repaired again and again. After only a few months of use.

And also buying extended warranties because they are concerned that their cameras may display the sticky blades defect after the 1 year warranty is over, specially when cases of multi-repairs have been reported by several owners. Fuji may repair the defective cameras with expired warranties but we don't know yet, not until next year when the earlier cameras reach their first birthday.

Also, I wouldn't go as far as saying "very few people who are having problems" as you did. That assumes you know how many have actually been affected, which you already said you don't really know. If you do, please, share.

rattymouse said:

Any potential buyer hopefully sees that the very few people who are having problems are getting their cameras fixed under Fujifilm's warranty.

--

http://fujifilmimages.aminus3.com/

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dmartin92 said:

rattymouse said:

Why comment on anecdotal evidence?

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The anecdotes are anecdotal evidence when one tries to use them to talk about how many owners are getting this problem.

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Anecdotal evidence is anecdotal evidence.....it is of little to no value.

dmartin92 said:

But that several Fuji service technichians have mentioned the existance of a new versio of the "block" ... That's not "anecdotal evidence".

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Actually, it is. Service technicians are not authorized to speak for Fujifilm. They can be just as inaccurate as you and I. Many, many times I've heard from service people their "opinions" that do not jive with others within the company as well as the higher ups. I would not trust (in a benevolent sort of way) a nameless, faceless Fuji technicians anymore than I would some guy on the street.

When (if?) Fujifilm publishes their account of what is going on, then I will know the true story. Not a moment sooner.

dmartin92 said:

dmartin92 said:

Any potential buyer hopefully sees that the very few people who are having problems are getting their cameras fixed under warrantee

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And in a few rare cases, they are getting it repaired again and again. After only a few months of use.

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Yes, very rare.

I've had my car repaired again and again under warranty. I've also spend thousands of dollars on a car repair just after the warranty expired . Sometimes it happens. I didnt run to the internet and froth at mouth as the hysterical folks are here.
--

http://fujifilmimages.aminus3.com/

rattymouse said:

Disagree. THe few long term members who have this problem are acting very rationally. It is the newcomers (and those who don't even own the camera yet) who are frothing at the mouth, acting hysterically.

--

http://fujifilmimages.aminus3.com/

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And yet people like you who don't have the problem keep contributing and re-post the same negative comment/idea on every single sticky blade thread. Don't you think you yourself actually contribute this matter to hysteria ? I believe you made more posts than people who actually have the issue. You are the one who keep thread like this in the top 10 threads and yet you blaming this so called hysteria on other? Don't you think its kind of selfish?

Perhaps if you actually stop commenting around sticky blade this thread would be a much cleaner and informative for those who have the issue and want to hear from other with similar issue.

Yes we hear your input, we got your perspective on this issue but you are not fuji themselves. You don't have any data to support any of your statement to be taken seriously. The problem is there, people don't just hallucinate stuff and create random issue just because they (put any negative verb) toward x100.

So long the problem is there for real, thread like this will come and arise every time. Like it or not.

jaroxy said:

And yet people like you who don't have the problem keep contributing and re-post the same negative comment/idea on every single sticky blade thread. Don't you think you yourself actually contribute this matter to hysteria ? I believe you made more posts than people who actually have the issue. You are the one who keep thread like this in the top 10 threads and yet you blaming this so called hysteria on other? Don't you think its kind of selfish?

Perhaps if you actually stop commenting around sticky blade this thread would be a much cleaner and informative for those who have the issue and want to hear from other with similar issue.

Yes we hear your input, we got your perspective on this issue but you are not fuji themselves. You don't have any data to support any of your statement to be taken seriously. The problem is there, people don't just hallucinate stuff and create random issue just because they (put any negative verb) toward x100.

So long the problem is there for real, thread like this will come and arise every time. Like it or not.

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Well said jaroxy. Certainly echoes my previous message to rattymouse, this one....

jaroxy said:

jaroxy said:

The topic of this thread is "Sticky Blades - what has Fuji tech support said?" So, are you posting what Fuji said when your X100 was repaired? No, instead you appear to be doing little more than saying anything you can in an attempt to downplay what certainly looks to me like an extremely serious issue being experienced by many X100 owners in may countries of the world.

You appear to do this in nearly every thread started and participated in by those who are either genuinely worried about this issue or who have actually had the tremendous misfortune to have experienced it.

In a previous thread, in an attempt to bring your behaviour into line, I asked you to SHOW US YOUR DATA to support your claim on how isolated (or otherwise as the case may be) this issue is. But YOU HAVE FAILED to provide us any data at all.

So, here are some facts you need to accept - REAL people are experiencing a lot of heartache, disappointment and frustration over this issue. It is a REAL issue and it is being experienced by MANY people all over the world and nothing you can say to downplay this for those people will change this.

None of us know how widespread or otherwise this issue is, and this, believe to or not, includes you. Only Fuji is privy to this data.

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Personally, I really feel for those who have been hit with the sticky blades issue and no, these people are NOT doing the wrong thing by airing their concerns and experiences here on dpreview or on any other forum website for that matter. And I can absolutely understand potential future X100 owners also being concerned too about this issue because I am one of them.

jaroxy said:

jaroxy said:

From what I have read Fuji are doing an excellent job in repairing defective X100's and because no X100 is yet out of warrantee we do not know how Fuji intends to deal with this issue on cameras that develop the sticky blades issue after the warrantee period has expired. My bet is they will do the right thing, time will tell.

And my apologies to others who read this but I hope people can understand why I felt this was needed to be said.

My 2c worth anyway.

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jaroxy said:

rattymouse said:

Disagree. THe few long term members who have this problem are acting very rationally. It is the newcomers (and those who don't even own the camera yet) who are frothing at the mouth, acting hysterically.

--

http://fujifilmimages.aminus3.com/

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And yet people like you who don't have the problem keep contributing and re-post the same negative comment/idea on every single sticky blade thread. Don't you think you yourself actually contribute this matter to hysteria ?

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Facts cause hysteria? Interesting viewpoint. I am not being "negative" in the sense that you portray it. I am stating that there is no systemic proof that there is any unusual manufacturing issue with the X100. I am NOT stating that a very small group of people posting here are not having some problems.

To date, no one has been able to prove at all that there is a problem. That is a FACT . The only fact in fact (heh heh). Yet we find post after post by a very small group of people who drum this up, in forum after forum, into some sort of HUGE problem. A scandal. That is what I have an issue with and why I post.

jaroxy said:

I believe you made more posts than people who actually have the issue. You are the one who keep thread like this in the top 10 threads and yet you blaming this so called hysteria on other? Don't you think its kind of selfish?

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jaroxy said:

Perhaps if you actually stop commenting around sticky blade this thread would be a much cleaner and informative for those who have the issue and want to hear from other with similar issue.

Yes we hear your input, we got your perspective on this issue but you are not fuji themselves. You don't have any data to support any of your statement to be taken seriously

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One cannot prove a negative. The onus for proof is one those making the claim that there is a problem! No one has come close to doing so.

jaroxy said:

. The problem is there, people don't just hallucinate stuff and create random issue just because they (put any negative verb) toward x100.

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I dont suggest that anyone is creating their own specific problem. To suggest otherwise is to demonstrate you are not able to understand my point.

Manufactured items are sometimes faulty. Ever been to a car dealership? See the service bays? Dozens and dozens of new cars needing service . Is there huge problem there? Sometimes. Sometimes there are recalls if the problem is severe enough. But most of the time it is routine work, done under warranty because companies and customers know that this happens on occasion.

If only those such as Billy or skimble would learn this so that they can stop with their endless proclamations that the sky has fallen on Fujifilm.

jaroxy said:

So long the problem is there for real, thread like this will come and arise every time. Like it or not.

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--

http://fujifilmimages.aminus3.com/

Hey rattymouse,

Eight messages from you so far in a thread seeking feedback on what Fuji tech support said.

Again I repeat, SHOW US YOUR FACTUAL DATA to support your relentless efforts to play down what is clearly a very REAL issue effecting many X100 owners from many countires of the world.

Not meaning to be rude here but I think the term I'm looking for is "put up or shut up".

Cheers