No they are not. They are known as not taking customer opinions or even doing "focus groups". They make what they (Apple) wants.
Really? So they don't monitor MacRumors and other message boards? So have many of the new additions to each generation gone unmentioned as desirable on these boards?
Plus they don't allow user access to the battery in even the iphone. That is very rude of them when every other phone on the market allows the back panel to come off for battery replacement and access to a memory card.
In reality, how many users have needed to replace batteries? Between my wife and I we've owned every generation of iphone and still do and still, even the original, has a perfectly fine battery. Her 3G is in use now with my son and held a charge for 3 days with mild use as an iPod Touch for him. Again, don't take my experience, look at the 600k + members at MacRumors and thousands of others on the other leading boards. Outside the occasional user, it's a non-issue.
They charge exorbitant fees for more memory in a device because they won't let users just simply use their own card.
The prices of their devices isn't based on the perceived value of memory or storage space. The market has set the price for them. If having access to cheap memory was a market driven demand and game changer, it would show in terms of sales figures.
Have a dead battery? You can send your phone to Apple and pay $100 or so but you won't get your phone returned instead you get a refurbished phone that may or may not work as well as the phone you bought and used. Just one of the reasons why I'll never own a Smapple product.
I bought a refurbished iPad 1 for my elderly parents. 1yr warranty, looks and works like brand new. Have there been new worthy numbers showing their refurbished products don't function as well as the ones people are bringing to them for exchange? Nope. Hasn't even come up on the many message boards out there. In fact, the masses push others to buy their refurbished items as the quality and backing is that good.
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Note my new Screen Name has changed due to some privacy issues I was having to deal with, but I'm the same old long time member. Email or Message me anytime though.