Dear Kodak, I love your C195, Z915, Z950, and now my new Z990, but your outsourced customer service is really weak. My three week old Z990 has developed a humming sound that starts as soon as I turn it on and won't shut off. It does it in all modes, except video. I have been having a fast draining battery issue and this humming or cycling noise could well be the problem. I called tech support, get routed to their Philippine call center, and their suggestion was that the problem was caused by the camera set to continuous auto focus mode. Ok, but it does it on single or auto focus mode...there is no off mode like on the Z915. And then tech rep tells me it's normal on all Kodak cameras regardless of settings. Humm? Has anyone with their Z990 experienced this humm/chatter sound even when held on a table absolutely still? Next step was to take batteries out, replace and turn back on..no go and still humming away. They then tell me to send it in and repair time would be approximately 2 weeks with no assurance it would be the same camera and it would probably be a refurbished one.
Question: since I'm a week or so past the normal return period, can someone share their experience with Kodak's repair service? If negative, I think I'm going to plead my case with Staples and see if they will exchange. And no, I did not buy their insurance protection plan ($69.00) as they send all problems/repairs to Kodak and not store exchanged like the rep said...the fine print on these plans reveal much..as in buyer beware.
Bottom line is that I love the camera for IQ at all lengths...despite a few interface quirks. Hopefully I can get it fixed or replaced promptly.
Question: since I'm a week or so past the normal return period, can someone share their experience with Kodak's repair service? If negative, I think I'm going to plead my case with Staples and see if they will exchange. And no, I did not buy their insurance protection plan ($69.00) as they send all problems/repairs to Kodak and not store exchanged like the rep said...the fine print on these plans reveal much..as in buyer beware.
Bottom line is that I love the camera for IQ at all lengths...despite a few interface quirks. Hopefully I can get it fixed or replaced promptly.