I'm glad to hear at least some of the staff are proud of the products. I had a very frustrating encounter with one of the staff at a local sony store who just seemed very disheartened with Sony in general and really made me feel depressed!
It depresses me too! Training retail staff is a big part of my job, and I'm really hoping to turn around people's attitudes when we do our roadshow this year.
I hope Sony can get a bigger following here in Australia. I don't know where you work or what position you're in, but if you have any influence at all please tell them to make rental opportunities available! There is no 'try before you buy' available anywhere for Sony products. I think it makes it really hard for people to get a feel for what's available and see if they might be interested in it
This is something we're working on at the moment. It's proving pretty tricky, but we'd like to have something up and running before xmas!
Also tell them to stop being so stupid with prices. The mark up here in Australia is ridiculous. I recently lost the eyepiece for my a33 and a less than $10 part in the US will cost me over $35 here in Australia!
I can't really talk about prices, sorry! I do hear what you say though.
Sorry for ranting - that just really annoyed me. At this rate if anything is going to turn me off Sony it's the service, not the products
I understand! It's good to get this sort of feedback. What I read on here goes into my feedback when we talk about serving the enthusiast market, so your voice is heard.