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Thumbs up to Canon Customer Support - USA

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Frank Nichols

Frank Nichols

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Just a report for those interested in such things. I have had my S9000 for about 8 months now and recently (last 6 weeks or so) the incidence of print head clogs has been going up.

Last night even the washing with warm water didn't help. So, yesterday I took it into CompUSA (where I bought it along with a CompUSA extended warranty) and ask them to look at it. They said "yup - looks like a bad print head. We will have to order one, how do you want to pay for it?". Bottom line, they say the print head is a consumable and not covered by thier warranty.

So, today I called Canon. Explained the symptoms and was told I could either take it into a local Canon service center or they would send me a new print head - my choice.

The Canon Customer service agent was polite, very helpful and offered to replace the print head before I had to ask. I am totally satisfied with my experience with them.

I chose to have them send me a print head, if it doesn't fix the problem, they said I can then either take the printer into a local service center or they will exchange it - again, my choice.

What more could you ask for! (Anyone that is going to say that the printer shouldn't have failed in the first place can return to the fantasy land they came from.)

Also, before 100 people ask - YES, I use 3rd party Ink/Carts - the WeInk UltraFlow CRS system. I don't believe it is responsible. I have had issues with this print head while using OEM Ink when I first got it and did not see any difference when I changed to WeInk.

I am a totally satisfied Canon Customer - the performance of the S9000, the print quality and now the customer service are all refreshing in todays world of bad products and bad customer service.

Frank Nichols
--
I plan on living forever - so far so good!
 
Frank Nichols said:
So,
yesterday I took it into CompUSA (where I bought it along with a
CompUSA extended warranty) and ask them to look at it. They said
"yup - looks like a bad print head. We will have to order one, how
do you want to pay for it?". Bottom line, they say the print head
is a consumable and not covered by thier warranty.
Click to expand...
This is exactly why I never have nor would I ever waste money on a CompUSA extended warranty. Frickin idiots.

I am happy that Canon treated you right.

Bill
 
Yeah, I agree - it was late, I was tired and it was cheap - DUMB DUMB DUMB.

Frank
Bill Harris said:
Frank Nichols said:
So,
yesterday I took it into CompUSA (where I bought it along with a
CompUSA extended warranty) and ask them to look at it. They said
"yup - looks like a bad print head. We will have to order one, how
do you want to pay for it?". Bottom line, they say the print head
is a consumable and not covered by thier warranty.
Click to expand...
This is exactly why I never have nor would I ever waste money on a
CompUSA extended warranty. Frickin idiots.

I am happy that Canon treated you right.

Bill
Click to expand...
--
I plan on living forever - so far so good!
 
Great to hear Frank. I've read many great posts about canon's customer service. I've yet to have any problem with mine, it's good to keep hearing that if I do they are really good about it.

I also agree with the remark about fantasyland. I've had high dollar cars that had to be repaired under warranty. It happens to anything you can buy. I heard clark howard say tht 50% of computer systems bought will fail in the first few years. Just thought I would throw that in. That's only one reason I build my own.

MT
Frank Nichols said:
Just a report for those interested in such things. I have had my
S9000 for about 8 months now and recently (last 6 weeks or so) the
incidence of print head clogs has been going up.

Last night even the washing with warm water didn't help. So,
yesterday I took it into CompUSA (where I bought it along with a
CompUSA extended warranty) and ask them to look at it. They said
"yup - looks like a bad print head. We will have to order one, how
do you want to pay for it?". Bottom line, they say the print head
is a consumable and not covered by thier warranty.

So, today I called Canon. Explained the symptoms and was told I
could either take it into a local Canon service center or they
would send me a new print head - my choice.

The Canon Customer service agent was polite, very helpful and
offered to replace the print head before I had to ask. I am totally
satisfied with my experience with them.

I chose to have them send me a print head, if it doesn't fix the
problem, they said I can then either take the printer into a local
service center or they will exchange it - again, my choice.

What more could you ask for! (Anyone that is going to say that the
printer shouldn't have failed in the first place can return to the
fantasy land they came from.)

Also, before 100 people ask - YES, I use 3rd party Ink/Carts - the
WeInk UltraFlow CRS system. I don't believe it is responsible. I
have had issues with this print head while using OEM Ink when I
first got it and did not see any difference when I changed to WeInk.

I am a totally satisfied Canon Customer - the performance of the
S9000, the print quality and now the customer service are all
refreshing in todays world of bad products and bad customer service.

Frank Nichols
--
I plan on living forever - so far so good!
Click to expand...
--
mt2gc
 
Yup, build my own computers also. More like evolve them - constantly upgrading components. I get a chuckle everytime someone at work comes in with another "horror" story about thier experience getting a power supply replaced in a proprietary system like a Sony or Compaq...

Frank
Major Tom said:
MT
Frank Nichols said:
Just a report for those interested in such things. I have had my
S9000 for about 8 months now and recently (last 6 weeks or so) the
incidence of print head clogs has been going up.

Last night even the washing with warm water didn't help. So,
yesterday I took it into CompUSA (where I bought it along with a
CompUSA extended warranty) and ask them to look at it. They said
"yup - looks like a bad print head. We will have to order one, how
do you want to pay for it?". Bottom line, they say the print head
is a consumable and not covered by thier warranty.

So, today I called Canon. Explained the symptoms and was told I
could either take it into a local Canon service center or they
would send me a new print head - my choice.

The Canon Customer service agent was polite, very helpful and
offered to replace the print head before I had to ask. I am totally
satisfied with my experience with them.

I chose to have them send me a print head, if it doesn't fix the
problem, they said I can then either take the printer into a local
service center or they will exchange it - again, my choice.

What more could you ask for! (Anyone that is going to say that the
printer shouldn't have failed in the first place can return to the
fantasy land they came from.)

Also, before 100 people ask - YES, I use 3rd party Ink/Carts - the
WeInk UltraFlow CRS system. I don't believe it is responsible. I
have had issues with this print head while using OEM Ink when I
first got it and did not see any difference when I changed to WeInk.

I am a totally satisfied Canon Customer - the performance of the
S9000, the print quality and now the customer service are all
refreshing in todays world of bad products and bad customer service.

Frank Nichols
--
I plan on living forever - so far so good!
Click to expand...
--
mt2gc
Click to expand...
--
I plan on living forever - so far so good!
 
I agree 100%. I also "evolve" my system. I don't like anything proprietary on a motherboard. I keep sound, video, etc. separate. The horror stories are abundant with the pre-made systems. You just can't look back after having a smooth running, non crashing self built system. I owned one pre made system and after I had problems upgrading because of not being able to change settings in the bios or upgrade hardware I gave it away and started building my own. The only problem with that is when friends use my computer they want me to build one for them.

MT
Frank Nichols said:
Frank
Major Tom said:
MT
Frank Nichols said:
Just a report for those interested in such things. I have had my
S9000 for about 8 months now and recently (last 6 weeks or so) the
incidence of print head clogs has been going up.

Last night even the washing with warm water didn't help. So,
yesterday I took it into CompUSA (where I bought it along with a
CompUSA extended warranty) and ask them to look at it. They said
"yup - looks like a bad print head. We will have to order one, how
do you want to pay for it?". Bottom line, they say the print head
is a consumable and not covered by thier warranty.

So, today I called Canon. Explained the symptoms and was told I
could either take it into a local Canon service center or they
would send me a new print head - my choice.

The Canon Customer service agent was polite, very helpful and
offered to replace the print head before I had to ask. I am totally
satisfied with my experience with them.

I chose to have them send me a print head, if it doesn't fix the
problem, they said I can then either take the printer into a local
service center or they will exchange it - again, my choice.

What more could you ask for! (Anyone that is going to say that the
printer shouldn't have failed in the first place can return to the
fantasy land they came from.)

Also, before 100 people ask - YES, I use 3rd party Ink/Carts - the
WeInk UltraFlow CRS system. I don't believe it is responsible. I
have had issues with this print head while using OEM Ink when I
first got it and did not see any difference when I changed to WeInk.

I am a totally satisfied Canon Customer - the performance of the
S9000, the print quality and now the customer service are all
refreshing in todays world of bad products and bad customer service.

Frank Nichols
--
I plan on living forever - so far so good!
Click to expand...
--
mt2gc
Click to expand...
--
I plan on living forever - so far so good!
Click to expand...
--
mt2gc
 
A good thing to keep in mind is that most credit card companies, at least Visa and MasterCard here in the US, double the manufacturer's warranty.

I recently had the experience where a DishTV box failed out of warranty but within the 2X time period. I had a check for the replacement amount within a couple of weeks with minimum hassle.
 
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