G3 Just arrived - possible LCD problem - need advice.

Michelle120146 · Nov 11, 2002

I just received my Canon G3 today and noticed a tiny black dot in the LCD (mostly visible with white backgrounds) but can also see on other objects.

I don't know what this might indicate. My only other digital camera experience is with my Epson PhotoPC 700 of four years and I never experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users is greatly appreciated!

Thank You,
Michelle

Remy84678 · Nov 11, 2002

This sounds like a dead pixel.

Michelle said:
I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Jason Hutchinson · Nov 11, 2002

I assumed they'd include the same pink sheet of paper that they did with the G2 saying that only 99.999% or whatever of the pixels are good, and if you do the math that comes out to a whole lot dead/stuck pixels on the screen being acceptable.

jason

Michelle said:
I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

David Ferrari125384 · Nov 11, 2002

Hello Michelle. Sounds like a dead pixel, alright. Doubt you can do much about it. Won't affect your images, though.
Lucky you to have your G3. I'm still waiting for mine....

Michelle said:
I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

--

The problem with being at the cutting edge is that you tend to get sliced from time to time.

Michelle120146 · Nov 11, 2002

How come I can't do much about it? and why won't it affect my images?
Thanks again for informing a novice!
Michelle

David-M said:
Michelle said:

I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Click to expand...

--
The problem with being at the cutting edge is that you tend to get
sliced from time to time.

digisam · Nov 11, 2002

You can't do much because it is considered acceptable. You could get a refund and purchase elsewhere and maybe risk a different defect. It doesn't affect your images because you are viewing it on the screen, not recording it. Sam

Michelle said:
David-M said:

Michelle said:

I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Click to expand...

--
The problem with being at the cutting edge is that you tend to get
sliced from time to time.

Click to expand...

nixk · Nov 11, 2002

I have a similar problem with my G3, but it is on the sensor and not the LCD. There is one white pixel just off-center. It is only noticeable on the LCD (when im using it as a viewfinder), and on movies I record with the camera in low light. It does not appear when shooting a still image (atleast I can't seem to find it.) I talked with the shop that I bought the camera from and they are going to let me exchange it when they get another one in.

Michelle said:
I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Steve110587 · Nov 11, 2002

Michelle, ma belle,

As I am writing this message, I am staring at a WHITE PIXEL on my LCD computer screen. Being a 15 inch monitor the spec is like a DAMN PIECE OF DANDRUFF THAT I AM TRYING TO KNOCK OFF .....

but i can't. That's the way it is with plasma...etc.... When i called the computer store they replied
" (yawn)... normal.... goodbye"
steve

Michelle said:
I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

digisam · Nov 11, 2002

I do have to say that I agree with Michelle when she asks why she can't do anything about it. Although it is considered normal and acceptable, if there are cameras out there without the dead pixel, I want one of those! : ) Sam

stephen rudolph said:
Michelle said:

I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Click to expand...

Jim40055 · Nov 11, 2002

Michelle said:
I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Yes, it's a bad camera, very very bad. All your pictures will have that same spot. Eventually it will migrate to your retina. Everything you see will have a tiny black dot.

Destroy it before it destroys you !!

AdamN · Nov 11, 2002

Most places have a return policy if you're not satisfied (that may include a restocking fee). If it were me, I'd return it and go somewhere else to get a perfect one. There's no sense in starting off with a defective camera...

Michelle said:
I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Michelle120146 · Nov 11, 2002

DigiSam said:
I do have to say that I agree with Michelle when she asks why she
can't do anything about it. Although it is considered normal and
acceptable, if there are cameras out there without the dead pixel,
I want one of those! : ) Sam

Likewise, Sam. That's exactly how I feel.

To me, $800 is a lot of money.

If this were an older model I'd purchased second hand, I would definitely be able to 'just accept' the dead pixel. However, when paying full retail for a brand new item, I feel I'm entitled to receive brand new quality (i.e. NO defects). I'm curious: how come so many posters here feel this is something that 'just is' and nothing can be done about it? Why is it idealistic to expect no dead pixels upon delivery of an expensive camera?

Bottom line is, I guess I just feel disappointed.

I exhaustively researched my purchase decision, waited awhile for the model to come out, then shelled out the cash, and to have it arrive sub-par, kinda took the wind out of my sails.

Now I'll have to attempt an exchange, or contact Canon...

...Which means, in addition to the bum LCD disappointment, I now have to spend more of my time and encounter whatever 'customer service' nightmare probably awaits. Ugh.

Michelle

digisam said:
stephen rudolph said:

Michelle said:

I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Click to expand...

Click to expand...

Juha Halvari · Nov 11, 2002

Michelle said:
I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Juha Halvari · Nov 11, 2002

Its normal on LCD screens. Even in TFT monitors have dead / hot pixels. Just live with it. I asked from oly service in my first camera, they said that they will change LCD screen if there is 3 dots. Thats how the life is ;-)

-
Juzu

Michelle said:
DigiSam said:

I do have to say that I agree with Michelle when she asks why she
can't do anything about it. Although it is considered normal and
acceptable, if there are cameras out there without the dead pixel,
I want one of those! : ) Sam

Click to expand...

Likewise, Sam. That's exactly how I feel.

To me, $800 is a lot of money.

If this were an older model I'd purchased second hand, I would
definitely be able to 'just accept' the dead pixel. However, when
paying full retail for a brand new item, I feel I'm entitled to
receive brand new quality (i.e. NO defects). I'm curious: how come
so many posters here feel this is something that 'just is' and
nothing can be done about it? Why is it idealistic to expect no
dead pixels upon delivery of an expensive camera?

Bottom line is, I guess I just feel disappointed.
I exhaustively researched my purchase decision, waited awhile for
the model to come out, then shelled out the cash, and to have it
arrive sub-par, kinda took the wind out of my sails.

Now I'll have to attempt an exchange, or contact Canon...

...Which means, in addition to the bum LCD disappointment, I now
have to spend more of my time and encounter whatever 'customer
service' nightmare probably awaits. Ugh.

Michelle

Michelle120146 said:

stephen rudolph said:

Michelle said:

I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Click to expand...

Click to expand...

Click to expand...

Marc-O · Nov 11, 2002

Michelle said:
I'm curious: how come
so many posters here feel this is something that 'just is' and
nothing can be done about it? Why is it idealistic to expect no
dead pixels upon delivery of an expensive camera?

It's because of the way they are made. With the current technology, you can't produce 100% perfect lcd/tft screens. To give you a simple example, flat screen monitors and TVs are extremely expensive, among other reasons, because the makers have to discard nearly half of their production and trash it because of too many "blemishes" (dead pixels). No matter how expensive and high quality the product is, they have a tolerance number of blemishes considered acceptable. It's true for consumer electronics up to military grade high tech equipment (my dad use to be in aerospace, and it was the same thing for multi-billion $ airplanes' cockpits' screens. Of course it's disappointing when you can actually see the dead pixel, and that's a problem when you buy online and can't verify the cam doesn't have too many dead pixels before you buy it. If it's very noticeable though, and on the LCD screen, I'm sure Canon will be understanding (canon or your reseller). Good luck, I'm sure everything 's going to be ok, don't be too disappointed...

Peace

digisam · Nov 12, 2002

I can't under stand why no one sees it from Michelle's perspective. All Canon is doing is covering its ass by saying, "Oh, it's only a small defect". You can bet that when they send one out for review it will be dead on perfect. Michelle researched, saved the money and got the camera she thought she wanted only to be disappointed. How small of a problem would you think it was if it were your cash and camera? I didn't know what was considered acceptable until I read that in my S200 owner's manual. I don't have a dead pixel but I said screw that! If it did have a dead pixel it would have gone right back to Best Buy! Return the camera Michelle, it's your money. Sam

Juha Halvari said:
Michelle said:

I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Click to expand...

Dave Knadler · Nov 12, 2002

... is it more convenient to take the camera back or keep it? I've owned half a dozen digital cameras and a couple have had single bright pixels in the LCD. Since they functioned perfectly, I didn't worry about it. I don't think Michelle should either. But as you say, it's up to her.

DigiSam said:
Juha Halvari said:

Michelle said:

I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Click to expand...

Click to expand...

David Ferrari125384 · Nov 12, 2002

Thanks, Sam. Just what I was about to say. It is a bother, true, with such a digital pimple - but it just won't go away. The most important thing is to test the CCD for dead pixels. Now THAT I couldn't live with.

DigiSam said:
Michelle said:

David-M said:

Michelle said:

I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Click to expand...

--
The problem with being at the cutting edge is that you tend to get
sliced from time to time.

Click to expand...

Click to expand...

--

The problem with being at the cutting edge is that you tend to get sliced from time to time.

Phil Douglis · Nov 12, 2002

Michelle:

Sorry you are upset by what seems to be a dead pixel. If we put it in perspective, all of us simply have to accept the unfortunate fact that virtually no mass produced complex electronic product can be delivered to us in utterly flawless condition. A dead pixel on the LCD viewing screen of a digicam is the equivalent of a speck of dust sealed within the viewing prism of a single lens reflex camera. Neither that dead pixel or spec of dust will show up on your pictures -- the defect is cosmetic, not functional.

You can try to exchange the camera -- but chances are that it's replacement may also have a so-called "tolerable" defect of some kind. You can easily drive yourself to distraction if you let this kind of thing affect your photography. It's unfortunate that you paid $800 for your new camera and now feel that you've been cheated to a degree -- you had assumed that a new camera means a perfect camera in every regard. Yet realistically, something, somewhere, in almost every camera will have either a minor cosmetic flaw (as yours does) or has a functional problem such as balky autofocusing, shutter lag, digital noise & artifacts, etc, which can be even more bothersome. You simply have to balance the advantages offered by your new camera against it's negative factors and decide if this camera is the tool for you.

And that's just it -- keep in mind that a camera is only a tool you use to make pictures that express your ideas, feelings, memories, etc. That's the bottom line here -- one tiny dead pixel my be a psychological nuisance to you, but try not to let it get in the way of your new camera's ultimate function -- to help you get more pleasure and meaning out of your photography.

I hope this may ease your frustration, Michelle.

Phil Douglis
Director, The Douglis Visual Workshops
Phoenix, Arizona
[email protected]

Juha Halvari said:
Michelle said:

I just received my Canon G3 today and noticed a tiny black dot in
the LCD (mostly visible with white backgrounds) but can also see on
other objects.

I don't know what this might indicate. My only other digital camera
experience is with my Epson PhotoPC 700 of four years and I never
experienced anything like this.

Did I receive a bad camera? Any advice from more experienced users
is greatly appreciated!

Thank You,
Michelle

Click to expand...

stephen edwards · Nov 12, 2002

Michelle
first of all check that it doesnt come out on a photo

i had the same problem as you it was just on the LCD and it was a fault that canon repaired free and it cost 200 dollars
dont br fobbed off send it back it is too annoying to put up with it
stephen

G3 Just arrived - possible LCD problem - need advice.

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