No, I said that it was 30 minutes of my time to start the process. I don't have to sit through the entire OS install or the backup; I'm not going to sit there and watch a few terabytes restore. I'll go out to a mall, a restaurant, for a ride on my motorcycle or bicycle, etc. while it restores.And wait . . . and wait . . . and wait. Not the 30 minute operation you implied.
I don't know where you get that information about backup drive ownership, especially given the popularity of external USB hard drives at consumer stores like Best Buy, Radio Shack, and even Walmart. Is there some kind of survey that shows that?Your "Yes, they could." assumes too much as well. The vast majority of Mac users don't own backup drives either, but they could buy them.
The difference is that a Mac user would simply plug the newly-purchased drive in and a dialog box would ask if he/she wanted it used for Time Machine. Click "Yes" and that's it. They have a backup that updates every hour when the drive is connected. Transparently with no user intervention.
Every time that I've had to restore from backups on a Windows PC, whether it was Acronis (the best) or some other package, I would invariably find that things were broken; settings were lost, files deleted long ago reappeared (because incremental backups didn't track file deletions), and programs that had been registered no longer were. Plus the backups would invariably take longer as you would need to restore from a full backup and then from each incremental backup. Time Machine has a snapshot of the Mac file system at a given time. You restore from that and you get everything.You're still mistaken about Windows PC users not being able to similarly restore in 30 minutes or so.
First off, you don't send anything back to Apple. You go to an Apple store and hand it to them for repair.Even longer if the Mac is an iMac and needs to be sent back to Apple to get the internal drive replaced.
Secondly, PC users don't replace their own hard drives either. That's why things like "The Geek Squad" can prey on ignorant consumers.
Thirdly, that's one reason why I would not own an iMac. Their lack of expansion is another.
Of course, if I did have an iMac, I'd still do the drive replacement myself. There are countless illustrated how-to guides for doing just that.