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Official Sony US Notice

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Dennis114534

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Not to get flammed, but I recommend ppl relax and enjoy their new F717 until Sony "officially" announces this problem on the Sony US website. The ppl behind the phones seems to know nothing about this problem and the announcement seems to apply only to Canada for right now. Some ppl are having problems and some are not, so it's up to the Sony Engineers to determine the problem and post it.

Happy Holloween
 
Kim,

Those are the numbers for the 717 sold in Canada. we are still waiting for the listing of affected cameras in other locations.

Harry

http://www.pabse.com/hpb
 
A more appropriate subject line might also have helped the bunch of trigger-happy folks around here, Dennis. ;-)

They're going to come to the thread expecting you have the announcement in your hand and ready to be read aloud to the class. Heheheh..
Dennis said:
Kim Rue said:
Phil just posted the info here:

http://www.dpreview.com/news/0210/02103002sonycaf717.asp
Click to expand...
Click to expand...
--

Ulysses
Repository of Some of My Stuff
http://www.imagestation.com/album/pictures.html?id=4291269101

I'm an uncle!!!

 
It's official from Sony US

http://www.ita.sel.sony.com/support/news/dsc.html
Ulysses said:
They're going to come to the thread expecting you have the
announcement in your hand and ready to be read aloud to the class.
Heheheh..
Dennis said:
Kim Rue said:
Phil just posted the info here:

http://www.dpreview.com/news/0210/02103002sonycaf717.asp
Click to expand...
Click to expand...
--

Ulysses
Repository of Some of My Stuff
http://www.imagestation.com/album/pictures.html?id=4291269101

I'm an uncle!!!

Click to expand...
 
nice to see as I had already known, that my F717 does not exhibit these focus problems.

FYI my serial number is : 1327088 I guess from the "good batch" :-)

Mark J
 
I was quoted a 3 week turn around time but I have no Sony repair facility nearby (yeah...like none withing 1000 miles :) ). The web page does mention that Sony will pay for express shipping. That's pretty good of them. Now I have to find a 3 week window when I won't need the camera. I fit into the "I didn't think I had a problem" category too. I sure hate to send this through the mail again, knowing how often these get thrown around.
 
My camera falls within the "faultline", and I just got off the phone with a Sony representative in Florida. My camera will be picked up by FedEx on Monday, and he predicted a pretty fast turn around - there is a Sony repair facility in Chicago (I am in Madison, WI).

He was very helpful, and since I have my CD400, I won't suffer too much withdrawal until I get it back - and I want it fixed, now that I know that those few close-ups at a recent party were blurry not due to my own pilot error! I just hope it won't come back with some new problem...

The CD400 has the same HAF system, but not the problem - it takes perfectly focused pictures under any and all lighting conditions.
santa said:
I was quoted a 3 week turn around time but I have no Sony repair
facility nearby (yeah...like none withing 1000 miles :) ). The web
page does mention that Sony will pay for express shipping. That's
pretty good of them. Now I have to find a 3 week window when I
won't need the camera. I fit into the "I didn't think I had a
problem" category too. I sure hate to send this through the mail
again, knowing how often these get thrown around.
Click to expand...
 
Counting the serial numbers, looks like there are 18,000 defective units reflected in the US announcement.

Bought mine less than two weeks ago from Sears with the MRA. There are no Sears nearby with these in stock. This verifies the tests I've performed. It's also my second 717 from Sears. The first was also defective. I take many indoor pictures and it would be nice to have the HAF on auto rather than off all the time.

Just got off the phone with Sony using the number listed in the US announcement. They say that Sears must handle this issue (1-800-473-7247). Sony does not handle issues for equipment bought through Sears as a result of a special contract they have with Sears.

This unit is definitely being returned until new units arrrive. I like the MRA, but may consider getting at another place that has it in stock.
Dennis said:
Not to get flammed, but I recommend ppl relax and enjoy their new
F717 until Sony "officially" announces this problem on the Sony US
website. The ppl behind the phones seems to know nothing about this
problem and the announcement seems to apply only to Canada for
right now. Some ppl are having problems and some are not, so it's
up to the Sony Engineers to determine the problem and post it.

Happy Holloween
Click to expand...
 
These guys (Sony) are responding faster than I can believe. Collectively this forum is probably the largest concentration of active 717 users around and many of us were not even sure this phenomena existed...until very recently. Hell, the camera has been out for not much more than a month. They have responded within days...or a few weeks and that's pretty darned responsive. I am impressed. I never expect every product in a production run to be perfect; I judge a company by how they handle problems like this and I think this is exemplary corporate behavior.
 
Are you sure we can not get Sony to pick ours up just because we bought them at Sears ? What kind of deal is that ? I have the PPP(or whatever it's called now). We have to deal with Sears instead of Sony ?

They probably don't have any good units yet, so I don't know how long we'll have to wait if we can't get a fix from Sony...
 
As positive as I can be with that Sony service rep. Perhaps you and others who have also bought from Sears can verify the info that the Sony customer service rep told me on the phone.

I asked several times on the phone because I felt like they're leaving me out to dry, since I don't have confidence that Sears knows about this yet or would be able to service them. I asked if Sears knows about this and whether they are equipped to fix the issue. The rep said she knew nothing about Sears's ability to fix this issue at this time. I even quoted the announcement on the web site: "Sony is providing express pick-up and return shipment...", but she said I have to go to Sears.

She said Sears handles and fixes all Sony equipment due to a special contract they have with Sony.

Mine is going back to Sears as a return/refund. I'll have to look at my options--wait for shipments to a local Sears or get it somewhere else without the MRA. I take lots of indoors and would like to have HAF on auto rather than off all the time.
Darrel McDonald said:
Are you sure we can not get Sony to pick ours up just because we
bought them at Sears ? What kind of deal is that ? I have the
PPP(or whatever it's called now). We have to deal with Sears
instead of Sony ?

They probably don't have any good units yet, so I don't know how
long we'll have to wait if we can't get a fix from Sony...
Click to expand...
 
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