Sony USA Fix for 717 Hologram Focus Issue

Does not affect ALL 717, but affects certain runs off the assembly
line may be an understatement. With all the hype
Hype is hype. You don't act on hype if you want to live a sane
life...
about this
focusing problem the confidence of the 717 community is shattered.
I have not seen the confidence of the F717 community shattered.
How have you come to this conclusion? Has there been a world wide
poll of Sony F717 users you have access to? Or are you projecting
your own feelings to the rest of the world?
Many will return their cameras for fear they have the problem when
indeed they do not.
Fear can motivate people to do lots of crazy things. I am sure
there will be some who return their camera, but most will not.
Most do not have a focus problem and have no need to return their
camera.
Then on ther other hand why wait unitll the warranty expires only
to realize indeed they did have a problem (inexperienced users -
like me) and unfortunately was not discover soon enough to be
covered under the warranty agreement.
If that is the case, why buy the camera at all. Why risk the
possibility the camera may have a problem. The only safe thing to
do is not buy a camera at all, and then there is no warrenty to run
out. Perfect safety!

--
Shay

My Sony F707 & F717 Gallery: http://www.shaystephens.com/portfolio.asp
My F717 Observations: http://www.shaystephens.com/f717.asp
Well Shay thanks for your encouraging words. How can I learn about digital photography without a camera? When I pre-ordered my 717 somehow Sony neglected to contact me that there would be problem with this camera. Surely they must have informed you. From here on in I will keep a very low profile on this forum. I did not expect this sort of treatment.

Dietmar
 
Come on Dietmar, you are over reacting here. No, Sony did not contact me that my camera would have certain low light focusing problems. They are going to have a fix for it soon. You just need to have a little patience. I was trying to illustrate how pointless it is to make wide sweeping generalizations. You have reacted negatively to my sweeping generalizations right? How do you think people have reacted to your sweeping generalizations? Something to think about. You don't need to keep a low profile my friend, just think about the consequences of making statements that exceed the bounds of reason.

--
Shay

My Sony F707 & F717 Gallery: http://www.shaystephens.com/portfolio.asp
My F717 Observations: http://www.shaystephens.com/f717.asp
 
I don't have the camera with me, but I seem to remember the first three digits being 133xxx. (I want to say 133447). This number is not on the hit list, as I understand the serials to be Canadian - I bought mine at Circuit City in So FL
 
The center they gave me was located in Bristol, PA - but you need to call first and get a work order number prior to sending in your camera. Might be a different center depending on where you live.
 
This is an easy one to answer!!

Electronic items are not designed, tested then produced in any nice and delineated way. Firmware, hardware and production fixes go on continuously throughout the lifespan of the product.

In all reality the firmware has probably changed a few times already . . Most changes would really never be noticed but some will . . all NORMAL with every Electronic item made.

Did that help? . . . it was kind of quick . .
Well?

:)

Ken
I talked with Sony tech last evening. They are well aware of the
Sony Canada post regarding repairs to certain cameras with Hologram
Autofocus problems. They are also aware of all of the activity on
this website regarding this issue. They told me they have
determined how to fix this problem, and that the fix is a very
simple one. However, it will require returning the camera for
repairs. I was also told that Sony USA would be going public with
this information VERY soon.... perhaps today.

--
Rick A.
Johnson City, TN
 
Does not affect ALL 717, but affects certain runs off the assembly
line may be an understatement.
Heheh... well, that's the facts. Can't explain it any differently. You've seen both the Sony Canada announcement yourself, as well as the results from users both with and without the problem. Some cameras are affected, and others are not. :-)
With all the hype about this
focusing problem the confidence of the 717 community is shattered.
Many will return their cameras for fear they have the problem when
indeed they do not.
Dietmar, that sounds more descriptive of your own fear and anxiety than that of the forum.

I don't see anyone with a good camera returning that camera because they have shattered confidence. :-)
Then on ther other hand why wait unitll the warranty expires only
to realize indeed they did have a problem (inexperienced users -
like me) and unfortunately was not discover soon enough to be
covered under the warranty agreement.
It's pretty easy to see when a camera is out of focus. If your camera has it, it will be very easy to call Sony, let them arrange for a free FedEx pickup (in the USA), and then get your camera back to you quickly.

This is all very easy to accomplish. And remember, this is not a major problem, especially compared to issues we've had with other cameras in the past.

Users will get it fixed and move on.

--

Ulysses
Repository of Some of My Stuff
http://www.imagestation.com/album/pictures.html?id=4291269101

I'm an uncle!!!

 
Dietmar -

We have tried to be nothing but encouraging for you. As far as I know, you have your F717 on order and then cancelled it(?). This was done for fear that you might have a focus problem.

Please keep in mind that not all F717 units have this problem. Even for those that do, you can do one of three things at the very least:
1) Turn off the HAF. Not my preference, but it works for some
2) Manually focus the camera
3) Send it in for repair by Sony.

These are all very reasonable options, and some users will choose at least TWO of them during their work with a faulty F717.

We need to face the realities that these instruments are made by imperfect hands and sometimes will fall into the hands of imperfect users. If we work together through our imperfections, we can get to the point where our cameras at least work relatively perfectly --- that is, the way in which they were designed, with good focus in virtually all situations.

There is no need to fear unreasonably, Dietmar. Especially if this is your first digital camera, you're going to need to learn how to deal with the fact that it is in actuality a computer with a lens on its motherboard. And you know how computers are. :-)

I hope that this comforts you to some extent, and that it helps you to look at things in a more balanced fashion. A good F717 can be had by all. For some, it will take a slightly longer wait than others.
Well Shay thanks for your encouraging words. How can I learn about
digital photography without a camera? When I pre-ordered my 717
somehow Sony neglected to contact me that there would be problem
with this camera. Surely they must have informed you. From here on
in I will keep a very low profile on this forum. I did not expect
this sort of treatment.
--

Ulysses
Repository of Some of My Stuff
http://www.imagestation.com/album/pictures.html?id=4291269101

I'm an uncle!!!

 
Could be either way.

Let's take the firmware route, for instance. Have you ever tried to zip a bunch of files, and then tried to open them only to find that some of the contents are corrupted? Or perhaps saved something to floppy only to find that its been mangled? The same sort of glitch could happen to uploaded firmware into a camera.

Even for user-installable firmware updates for other cameras, there are numerous warnings posted about doing this or not doing that so that your camera isn't rendered to be a $1000 doorstop. Firmware needs to be uploaded and updated carefully so that you don't do harm to your camera's innards.

Hardware next. It could be that one of the EEPROM chips on the circuit board is corrupt or not holding its data as it should.

Either way, there would appear to be a "noninvasive" fix, meaning that the fix does not require them to change out your lens block or anything so drastic. A firmware correction can take care of whichever is the real culprit, either hardware or firmware commands that need to be restructured.

--

Ulysses
Repository of Some of My Stuff
http://www.imagestation.com/album/pictures.html?id=4291269101

I'm an uncle!!!

 
We have tried to be nothing but encouraging for you. As far as I
know, you have your F717 on order and then cancelled it(?). This
was done for fear that you might have a focus problem.

Please keep in mind that not all F717 units have this problem. Even
for those that do, you can do one of three things at the very least:
1) Turn off the HAF. Not my preference, but it works for some
2) Manually focus the camera
3) Send it in for repair by Sony.

These are all very reasonable options, and some users will choose
at least TWO of them during their work with a faulty F717.

We need to face the realities that these instruments are made by
imperfect hands and sometimes will fall into the hands of imperfect
users. If we work together through our imperfections, we can get
to the point where our cameras at least work relatively perfectly
--- that is, the way in which they were designed, with good focus
in virtually all situations.

There is no need to fear unreasonably, Dietmar. Especially if this
is your first digital camera, you're going to need to learn how to
deal with the fact that it is in actuality a computer with a lens
on its motherboard. And you know how computers are. :-)

I hope that this comforts you to some extent, and that it helps you
to look at things in a more balanced fashion. A good F717 can be
had by all. For some, it will take a slightly longer wait than
others.
Well Shay thanks for your encouraging words. How can I learn about
digital photography without a camera? When I pre-ordered my 717
somehow Sony neglected to contact me that there would be problem
with this camera. Surely they must have informed you. From here on
in I will keep a very low profile on this forum. I did not expect
this sort of treatment.
--

Ulysses
Repository of Some of My Stuff
http://www.imagestation.com/album/pictures.html?id=4291269101

I'm an uncle!!!

Ulysses,

Correct about the cancelled order, then I reinstated the order. Expected delivery is Nov 12.

Dietnar
 
I think I will send mine back for adjustment too. Sony just called me.

I do get a few OOF shots with the halogram . It is inconsisitant to a degree. I don't use the halo but I want it to work proper so I will opt for the adjustment. I have been without the 717 until it came out 2 weeks ago so another week or so won't hurt . I've got my Oly C2100UZ to get me thru. Thank you Sony for taking the bull by the horn.
John
We have tried to be nothing but encouraging for you. As far as I
know, you have your F717 on order and then cancelled it(?). This
was done for fear that you might have a focus problem.

Please keep in mind that not all F717 units have this problem. Even
for those that do, you can do one of three things at the very least:
1) Turn off the HAF. Not my preference, but it works for some
2) Manually focus the camera
3) Send it in for repair by Sony.

These are all very reasonable options, and some users will choose
at least TWO of them during their work with a faulty F717.

We need to face the realities that these instruments are made by
imperfect hands and sometimes will fall into the hands of imperfect
users. If we work together through our imperfections, we can get
to the point where our cameras at least work relatively perfectly
--- that is, the way in which they were designed, with good focus
in virtually all situations.

There is no need to fear unreasonably, Dietmar. Especially if this
is your first digital camera, you're going to need to learn how to
deal with the fact that it is in actuality a computer with a lens
on its motherboard. And you know how computers are. :-)

I hope that this comforts you to some extent, and that it helps you
to look at things in a more balanced fashion. A good F717 can be
had by all. For some, it will take a slightly longer wait than
others.
Well Shay thanks for your encouraging words. How can I learn about
digital photography without a camera? When I pre-ordered my 717
somehow Sony neglected to contact me that there would be problem
with this camera. Surely they must have informed you. From here on
in I will keep a very low profile on this forum. I did not expect
this sort of treatment.
--

Ulysses
Repository of Some of My Stuff
http://www.imagestation.com/album/pictures.html?id=4291269101

I'm an uncle!!!

 
We have tried to be nothing but encouraging for you. As far as I
know, you have your F717 on order and then cancelled it(?). This
was done for fear that you might have a focus problem.

Please keep in mind that not all F717 units have this problem. Even
for those that do, you can do one of three things at the very least:
1) Turn off the HAF. Not my preference, but it works for some
2) Manually focus the camera
3) Send it in for repair by Sony.

These are all very reasonable options, and some users will choose
at least TWO of them during their work with a faulty F717.

We need to face the realities that these instruments are made by
imperfect hands and sometimes will fall into the hands of imperfect
users. If we work together through our imperfections, we can get
to the point where our cameras at least work relatively perfectly
--- that is, the way in which they were designed, with good focus
in virtually all situations.

There is no need to fear unreasonably, Dietmar. Especially if this
is your first digital camera, you're going to need to learn how to
deal with the fact that it is in actuality a computer with a lens
on its motherboard. And you know how computers are. :-)

I hope that this comforts you to some extent, and that it helps you
to look at things in a more balanced fashion. A good F717 can be
had by all. For some, it will take a slightly longer wait than
others.
Well Shay thanks for your encouraging words. How can I learn about
digital photography without a camera? When I pre-ordered my 717
somehow Sony neglected to contact me that there would be problem
with this camera. Surely they must have informed you. From here on
in I will keep a very low profile on this forum. I did not expect
this sort of treatment.
--

Ulysses
Repository of Some of My Stuff
http://www.imagestation.com/album/pictures.html?id=4291269101

I'm an uncle!!!

Ulysses,

Correct about the cancelled order, then I reinstated the order.
Expected delivery is Nov 12.

Dietnar
So shook up, can't even spell my own name.
 
I was told by Sony that the adjustment needed was quite simple to perform. The Sony rep made it a point to say that they are extremely grateful to the forum participants for detecting and reporting this fault so quickly.
John
Could be either way.

Let's take the firmware route, for instance. Have you ever tried to
zip a bunch of files, and then tried to open them only to find that
some of the contents are corrupted? Or perhaps saved something to
floppy only to find that its been mangled? The same sort of glitch
could happen to uploaded firmware into a camera.

Even for user-installable firmware updates for other cameras, there
are numerous warnings posted about doing this or not doing that so
that your camera isn't rendered to be a $1000 doorstop. Firmware
needs to be uploaded and updated carefully so that you don't do
harm to your camera's innards.

Hardware next. It could be that one of the EEPROM chips on the
circuit board is corrupt or not holding its data as it should.

Either way, there would appear to be a "noninvasive" fix, meaning
that the fix does not require them to change out your lens block or
anything so drastic. A firmware correction can take care of
whichever is the real culprit, either hardware or firmware commands
that need to be restructured.

--

Ulysses
Repository of Some of My Stuff
http://www.imagestation.com/album/pictures.html?id=4291269101

I'm an uncle!!!

 
I just got my camera yesterday afternoon. I am getting some OOF shots, but I am not sure if it's the camera or me, or both. Most appear to be in lower light situations. It was super outside today, btw... My point is that right now I wouldn't dare say the camera has a problem, so a Serial Number list similar to the one in Canada would be helpful.

Thanks, Darrel
 
I'm considering whether to buy an F717 or not; I'm definitely waiting till I'm sure I won't be getting one with the HAF/focus problem.

But, I know only a tiny fraction of potential buyers are "in" on this!
Does not affect ALL 717, but affects certain runs off the assembly
line may be an understatement. With all the hype
Hype is hype. You don't act on hype if you want to live a sane
life...
about this
focusing problem the confidence of the 717 community is shattered.
I have not seen the confidence of the F717 community shattered.
How have you come to this conclusion? Has there been a world wide
poll of Sony F717 users you have access to? Or are you projecting
your own feelings to the rest of the world?
Many will return their cameras for fear they have the problem when
indeed they do not.
Fear can motivate people to do lots of crazy things. I am sure
there will be some who return their camera, but most will not.
Most do not have a focus problem and have no need to return their
camera.
Then on ther other hand why wait unitll the warranty expires only
to realize indeed they did have a problem (inexperienced users -
like me) and unfortunately was not discover soon enough to be
covered under the warranty agreement.
If that is the case, why buy the camera at all. Why risk the
possibility the camera may have a problem. The only safe thing to
do is not buy a camera at all, and then there is no warrenty to run
out. Perfect safety!

--
Shay

My Sony F707 & F717 Gallery: http://www.shaystephens.com/portfolio.asp
My F717 Observations: http://www.shaystephens.com/f717.asp
--
Russell
 
I doubt it. They will adjust all cameras upon focus complaints. No serial # required.Mine is on it's way to getting the fix now.
John
I just got my camera yesterday afternoon. I am getting some OOF
shots, but I am not sure if it's the camera or me, or both. Most
appear to be in lower light situations. It was super outside
today, btw... My point is that right now I wouldn't dare say the
camera has a problem, so a Serial Number list similar to the one in
Canada would be helpful.

Thanks, Darrel
 
I already sent mine out overnight express. They will have mine tomorrow AM. I should have it back next week.I'll report if it focusses 100% of the time in halo mode.
John
Could be either way.

Let's take the firmware route, for instance. Have you ever tried to
zip a bunch of files, and then tried to open them only to find that
some of the contents are corrupted? Or perhaps saved something to
floppy only to find that its been mangled? The same sort of glitch
could happen to uploaded firmware into a camera.

Even for user-installable firmware updates for other cameras, there
are numerous warnings posted about doing this or not doing that so
that your camera isn't rendered to be a $1000 doorstop. Firmware
needs to be uploaded and updated carefully so that you don't do
harm to your camera's innards.

Hardware next. It could be that one of the EEPROM chips on the
circuit board is corrupt or not holding its data as it should.

Either way, there would appear to be a "noninvasive" fix, meaning
that the fix does not require them to change out your lens block or
anything so drastic. A firmware correction can take care of
whichever is the real culprit, either hardware or firmware commands
that need to be restructured.

--

Ulysses
Repository of Some of My Stuff
http://www.imagestation.com/album/pictures.html?id=4291269101

I'm an uncle!!!

 
Don't get all caught up in this....

not everyone needs to have their cameras returned for a fix.... mine happens to be one of those without this halogram problem.

I appreciate the information.... just want to make sure people don't get so they feel they automatically have to go through the hassle fo being without their cameras because of this, if they do not have a problem

Mark J
I talked with Sony tech last evening. They are well aware of the
Sony Canada post regarding repairs to certain cameras with Hologram
Autofocus problems. They are also aware of all of the activity on
this website regarding this issue. They told me they have
determined how to fix this problem, and that the fix is a very
simple one. However, it will require returning the camera for
repairs. I was also told that Sony USA would be going public with
this information VERY soon.... perhaps today.

--
Rick A.
Johnson City, TN
 
Does it matter? if there is a flaw in the camera, it needs to be fixed, no matter what. I didn't spend $1000.00 for a defect, even if I don't experience it. Sony has to verify this problem officially and fix it.
not everyone needs to have their cameras returned for a fix....
mine happens to be one of those without this halogram problem.

I appreciate the information.... just want to make sure people
don't get so they feel they automatically have to go through the
hassle fo being without their cameras because of this, if they do
not have a problem

Mark J
I talked with Sony tech last evening. They are well aware of the
Sony Canada post regarding repairs to certain cameras with Hologram
Autofocus problems. They are also aware of all of the activity on
this website regarding this issue. They told me they have
determined how to fix this problem, and that the fix is a very
simple one. However, it will require returning the camera for
repairs. I was also told that Sony USA would be going public with
this information VERY soon.... perhaps today.

--
Rick A.
Johnson City, TN
 
johnd1 -

Looks like we'll within the week be hearing from you early birds who are getting the fix implemented and then camera sent back to you. This is all good news.

Two things further...
I do get a few OOF shots with the halogram .
Hologram. :-)
Thank you Sony for taking the bull by
Truth be told, Sony is the bull that had to be taken by the horns and steered by the users. :-)

--

Ulysses
Repository of Some of My Stuff
http://www.imagestation.com/album/pictures.html?id=4291269101

I'm an uncle!!!

 

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