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New owner of T2i - Defective upon receipt

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salsaguy

salsaguy

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My new T2i (body only) arrived yesterday and I was excited to start to learn and use it.

The lens I ordered (15-85mm USM IS) is still on backorder for 2-4 wks!! so I couldnt do much except play in the menus and read thru my copy of David Busch's Canon EOS Rebel T2i Digital SLR Photography guide.

Unfortunately, to my disapointment, my T2i was defective upon receipt.

The memory card slot does not work as designed. When you try to remove the SD card by pressing on its edge and having it pop back up, it just sat there. No pop up. I had to use a small object to force slide it up and out. :(

For a $800 camera, Im saddened by this.

To make matters worse, I was not able to return it with a replacement from Amazon (only for a refund) because they were all out of stock! I had to order a brand new one from another company altogether and pack up and ship this one back.

Also, I thought the battery door was also defective as it took me FOREVER to try to get it open. I dont have nails and when I slide it it just sits there and doesnt pop open. I had to have my wife help me open it!. This is not good.

Anyone else have this issue/complaint?

I checked with a co-worker who has a lower level Rebel at work but it seems thats the way to door is on his as well, with no spring mechanism? So you slide it and HOPE you can open it. WOW not a good design. If you need to change a battery quickly to get a shot, this could be very frustrating and costly.

This will be a pet peeve of mine for sure.

So for now, my high expectations were shattered.

Lets hope body #2 works out much better.
 
Hi,

Defective card slot are very rare issues. I never ever had one since i started using devices with M.card slots. from mobile phones, pdas, p&s cameras, dslr, etc. But one day i came across one which did not want to get out of the slot and notice it was only the sticker (branding, capacity label, etc) on the card that peeled off and was stuck in the slot. Got to take tweezers to take it off. Since this i only use card with printed labels onto them.

I have the 500D and am sure the 550D slot is much the same thing. Taking the card off off not easy and need some pressing back of the card, perhaps 3-4mm into the camera for it to pop out. I find this a nice technology to avoid taking the card off accidentally.

For the battery door, there is no spring which pushes the door as you slide the latch. There is a spring in the latch/lock itself to ensure it does not flip by its own, but you need to pull it out while retaining the lock inside. A good way is to open the battery door with the door facing down and let it open with gravity.
I don't think your 550d was defective. is it your first dslr?
Take it easy and relax.

Good luck

--
Btreize

facebook
http://www.facebook.com/pages/Btreize-Photography/266448764276
 
Welcome to the group. :)

Sorry to hear about your problem.

The battery door I think is that way so you can remove it and add a battery grip. If it was complex with a spring to open adding a battery grip might be difficult. Currently you just open the door and gently pull down to remove it so you can add the grip.

I wish you better luck with the next one you get. :)
 
We will find out once the new one comes in.

No where does it say in the manual you need to push SIDEWAYS on the SD card to help it come out, only DOWN on it.

I own a Canon SD800 IS p&s camera which uses an SD card and that's how it is for that one (to remove the SD card)

For the battery door, gravity doesnt help here. The door is not very wide for a mans hands and since you have to push in/down on the latch to slide it, it negates any gravity effect. The force in on the door that is required to slide the latch is much more than the force down from the door and battery weight to overcome. Bad design plain and simple. They should have had a slight notch/hole on the side or a protrusion which could help with this. The slippery plastic doesnt help either.

Only way I can do it myself is to take a eyeglass screwdriver and pry it open in the slot while sliding the door latch. This is dangerous and will lead to many scratches over the life of the camera Im sure.

I wonder what other nail biters like myself are doing to open their batty doors?

Yes this is my 1st DSLR.
Im coming from a P&S Canon PowerShot SD800 IS
before that a Canon PowerShot A80

but before that a Canon AE-1 Program with full gear 3 lenses, winder, flash, Tamrac bag, etc)

As a quality engineer/manager I can be a little critical. Ive always used Canon's and love them but in this case... a little bad taste for my 1st experience with the new EOS Rebel
Btreize said:
Btreize said:
I have the 500D and am sure the 550D slot is much the same thing. Taking the card off off not easy and need some pressing back of the card, perhaps 3-4mm into the camera for it to pop out. I find this a nice technology to avoid taking the card off accidentally.
Click to expand...
For the battery door, there is no spring which pushes the door as you slide the latch. There is a spring in the latch/lock itself to ensure it does not flip by its own, but you need to pull it out while retaining the lock inside. A good way is to open the battery door with the door facing down and let it open with gravity.
I don't think your 550d was defective. is it your first dslr?
Take it easy and relax.
Click to expand...
 
I don't have hands like 5lb of sausages ;) but I find that a guitar plectrum is very handy for opening plastic enclosures without damaging them , might be just the job for the battery door ( I do know what you mean about them though , not enough texture on them and made worse by rough dry "working" hands) .
A strange tip , but one that has served me well repairing laptops :)
 
Stop eating your nails!! :)

If you already know how SD card slots work, then it's no secret for you and perhaps the one you got is really defective.

For the door, it will be more difficult as this design existed in old bodies and will exist in new upcoming bodies which tends to have smaller batteries for longer standby, thus small doors. Im sure you will get used to it.

happy shooting to you and good luck
--
Btreize

facebook
http://www.facebook.com/pages/Btreize-Photography/266448764276
 
Yup, I'm with you on the battery door. I have trouble getting the lever pressed, need a tool. It's a poor design if you ask me. It definitely prevents the battery door from inadvertently opening, but so does the easily openable sliding door on my Canon S80. But yeah, my 50D and my T2i both have the miserable lever on the battery door.

The SD card slot issue is wierd, tho.
 
The 550D is my first Canon (and DSLR in general), and I opened the battery door, loaded in my SD card and removed it again first time, without reading the manual and without a moments thought.

At no stage would it ever have occurred to me to use any implement to aid in this task.

You must have a defective unit (although that seems a odd its the battery door and SD Card mechanism causing you problems)...the only alternative is, dare I even say it, user error :)

I wish you the best of luck with your new camera, I know you'll love it as the 550D is awesome!
 
salsaguy said:
My new T2i (body only) arrived yesterday and I was excited to start to learn and use it.

The lens I ordered (15-85mm USM IS) is still on backorder for 2-4 wks!! so I couldnt do much except play in the menus and read thru my copy of David Busch's Canon EOS Rebel T2i Digital SLR Photography guide.

Unfortunately, to my disapointment, my T2i was defective upon receipt.

The memory card slot does not work as designed. When you try to remove the SD card by pressing on its edge and having it pop back up, it just sat there. No pop up. I had to use a small object to force slide it up and out. :(

For a $800 camera, Im saddened by this.

To make matters worse, I was not able to return it with a replacement from Amazon (only for a refund) because they were all out of stock! I had to order a brand new one from another company altogether and pack up and ship this one back.

Also, I thought the battery door was also defective as it took me FOREVER to try to get it open. I dont have nails and when I slide it it just sits there and doesnt pop open. I had to have my wife help me open it!. This is not good.

Anyone else have this issue/complaint?

I checked with a co-worker who has a lower level Rebel at work but it seems thats the way to door is on his as well, with no spring mechanism? So you slide it and HOPE you can open it. WOW not a good design. If you need to change a battery quickly to get a shot, this could be very frustrating and costly.

This will be a pet peeve of mine for sure.

So for now, my high expectations were shattered.

Lets hope body #2 works out much better.
Click to expand...
Interesting. The card slot that is.

I had the exact same problem back in April when I bought one of the few T2i's that Best Buy was slowly getting in stock. I almost returned it but they had none to replace it with.

I had a blue 2gig Sandisk that was very tight. I had to push it down to release it (like normal), but then I had to pull to get it out. The card was to tight for the spring to eject it. I tried over and over to see if it would loosen up but it didn't. This clearly was not right.

All my other cards worked fine 100% of the time in my new T2i. So I kept the camera and just didn't use this one blue Sandisk card. (This one blue Sandisk worked fine in evey other camera by the way including a 1000d/XS.)

Now the odd part of the story. Just recently I tried this problem card back in my T2i and it works fine. I tried multiple times and is now ejecting great just like it should have back in April, when my T2i was new. I can't explain this. I continue to take different cards in and out a few times a day and never again had this ejecting problem since that very first day in April.

I'm sorry this post was not an answer to help anyone but it is just a strange happening that I wanted to pass on.

The T2i has been a really good camera so far. The IQ is one of the best. I plan on keeping it a very long time.

Ken
 
I'm probably getting a T2i soon, and was skimming SDHC card reviews on Amazon in preparation. I noticed one model of SD card had a few reviews saying the card itself was thicker than average, and it was difficult to get it out of their cameras. If you've only tried one SD card, and you have some others sitting around, I would try the others to make sure it's not an unusually thick card.
 
salsaguy said:
So you slide it and HOPE you can open it. WOW not a good design. If you need to change a battery quickly to get a shot, this could be very frustrating and costly.
Click to expand...
My first shoot with the T2i was a softball tournament, right after my paper's Rebel XT died. I hadn't even read the manual but I managed to work the battery door easily. Now, I don't sausage fingers and I have thumbnails (I tend to break fingernails and can't have any on my left hand anyway, guitar player and such). Works great for me.

While sliding door designs are easier to use when they work, they are much easier to screw up, IMO. I had a Sony flash unit with a sliding door and I had to futz with it every time I wanted to change batteries. I hated that sucker. A spring for the door might have been nice but that's the nature of buying an entry level DSLR: cheap build. While $800 might seem like a lot to you (and me!), it's nothing in the world of photography.
 
Hmmm.. I hope the T2i's aren't defective in general, because I sent my T2i to Canon on June 30th, due to a faulty grip, loose/uneven battery door, and a sticky mode dial. I was e-mailed by the Geek Squad from Best Buy on Wednesday, and they told me that after Best Buy gets my camera back (should be any day now, as they promised me 2-3 days), I will be getting a replacement. While I've gotten some EXCELLENT photos from the camera, including over 2,900 photos in Europe, I am highly disappointed in the build quality of the camera. Hopefully, everything works out for you and my 2nd body is built correctly. Good luck :).
salsaguy said:
My new T2i (body only) arrived yesterday and I was excited to start to learn and use it.

The lens I ordered (15-85mm USM IS) is still on backorder for 2-4 wks!! so I couldnt do much except play in the menus and read thru my copy of David Busch's Canon EOS Rebel T2i Digital SLR Photography guide.

Unfortunately, to my disapointment, my T2i was defective upon receipt.

The memory card slot does not work as designed. When you try to remove the SD card by pressing on its edge and having it pop back up, it just sat there. No pop up. I had to use a small object to force slide it up and out. :(

For a $800 camera, Im saddened by this.

To make matters worse, I was not able to return it with a replacement from Amazon (only for a refund) because they were all out of stock! I had to order a brand new one from another company altogether and pack up and ship this one back.

Also, I thought the battery door was also defective as it took me FOREVER to try to get it open. I dont have nails and when I slide it it just sits there and doesnt pop open. I had to have my wife help me open it!. This is not good.

Anyone else have this issue/complaint?

I checked with a co-worker who has a lower level Rebel at work but it seems thats the way to door is on his as well, with no spring mechanism? So you slide it and HOPE you can open it. WOW not a good design. If you need to change a battery quickly to get a shot, this could be very frustrating and costly.

This will be a pet peeve of mine for sure.

So for now, my high expectations were shattered.

Lets hope body #2 works out much better.
Click to expand...
--
http://www.flickr.com/photos/tim_degilio/

Tim.
 
I thought the problem was the memory card... anyway i decided not to care about that and i dont know why how but after a while, the problem disapeard
 
I have never had any problems with the battery door on any rebel I have had and have rarely seen anyone post about a problem with theirs do I would assume the 550d in question could be fault.

When I got my 550D I inserted a sandisk memory card that I had used in my 450D and it would not lock into place , it was as if the locking mechanicism was in the locked position. I firmly pressed the card and after a couple of ins and outs it worked as it should and has done ever since. I suppose with the different brands of cards so there could be different sizes and this may cause a problem . This issue has not been mentioned before on the forum (from what I can remember) but I did experience it.

The operation of the battery door and insertion of a memory card are basically a second nature action and I like someone else said would not even look at the manual to see how . I hope the OP's replacement is ok and he can get on with using his new camera.

It is worth remembering that Canon has a DOA (dead on arrival) policy and if you have a problem with the camera in the first two weeks the retailer can get authority to replace it . This applies in OZ and I am sure it would be world wide, and yes that is providing they have stocks of course.
 
I´m sorry for your bad experience. Nothing worse than getting a defective US$800 camera. But that´s the direction Canon has been taking with their entry-level dSLR´s for some time now IMHO. They are puting the latest and greatest technology inside, but skimping on build, feel, etc... I was just last week playing at a store with the XSi, 500D, 550D, D3000, D5000 and D90 (also had a chance to spend some time with the 50D and D300s). I was really surprised to how "cheap" the Rebels felt in my hand compared to the Nikons. I know they are great cameras and I´m even considering buying an XSi or 500D for myself, but a 550D doesn´t "feel" like an $800 camera at all! The D90 for instance felt to me like it was worth twice the 550D, just by how solid it felt.

If Canon comes up with a camera with the exact same specs as the 550D, but with metal body, some weather seal, and just overall better build (60D?) for $200 more, I think they´ll have a winner. As of now I would either get the cheaper XSi or 500D, or pay US$100 more for a D90.

Of course this is just my opinion and there are many happy 550D owners everywhere. So maybe Canon is in the right path!
 
As a fellow guitar player that sounds like a good idea
I will try it

The little gap is not very large so may need to use a super thin one but yes it needs to be soft plastic to not scratch it.
Im not going to like it. Just hope the door "loosens" up a bit over time

If they have the slider latch exposed a but more and not completely flat, it would have helped , or added a rougher surface
Yargo said:
I don't have hands like 5lb of sausages ;) but I find that a guitar plectrum is very handy for opening plastic enclosures without damaging them , might be just the job for the battery door ( I do know what you mean about them though , not enough texture on them and made worse by rough dry "working" hands) .
A strange tip , but one that has served me well repairing laptops :)
Click to expand...
 
1) Im using a SanDisk Extreme 8 GB Class 6 . Not much that can go wrong on the card size to cause this.

2) Good to know about the Canon DOA policy but would this defect also apply or only if it doesnt turn on? . I ordered the defective one from Amazon (usually never had an issue with their stuff) and the replacement one from B&H
We shall see in a few days when it arrives.
Steve Dudley said:
I suppose with the different brands of cards so there could be different sizes and this may cause a problem . This issue has not been mentioned before on the forum (from what I can remember) but I did experience it.

The operation of the battery door and insertion of a memory card are basically a second nature action and I like someone else said would not even look at the manual to see how . I hope the OP's replacement is ok and he can get on with using his new camera.

It is worth remembering that Canon has a DOA (dead on arrival) policy and if you have a problem with the camera in the first two weeks the retailer can get authority to replace it . This applies in OZ and I am sure it would be world wide, and yes that is providing they have stocks of course.
Click to expand...
 
Hope it doesnt re-appear as that would be terrible and render it useless when its out of warranty and then you couldn't prove it originally had an issue and was suspect
Sithtis said:
I thought the problem was the memory card... anyway i decided not to care about that and i dont know why how but after a while, the problem disapeard
Click to expand...
 
I know $800 isnt much in this high end world. Trust me :) But when you have a part on a camera at this or ANY price level that needs to be accessed a lot (at least once a week or in some folks cases, once or twice a DAY), it matters that it should work and be more robust in design and ease of use to cover many folks regardless of their hands/fingers/nails (or lack there of) ;)

Obviously they field test the high end ones with the end users (pros) to make sure they are happy but dont care about us lowly level normal folk who want better than a P&S but dont have the $$ (or sponsorship) or space or wife approval rate to lug around pro level gear
Alamarian said:
While sliding door designs are easier to use when they work, they are much easier to screw up, IMO. I had a Sony flash unit with a sliding door and I had to futz with it every time I wanted to change batteries. I hated that sucker. A spring for the door might have been nice but that's the nature of buying an entry level DSLR: cheap build. While $800 might seem like a lot to you (and me!), it's nothing in the world of photography.
Click to expand...
 
I cant remember but I believe that I did try many of my other SD cards that I owned to be sure it wasnt me or the card.
I will do the same when #2 arrives soon
gumbotime said:
I'm probably getting a T2i soon, and was skimming SDHC card reviews on Amazon in preparation. I noticed one model of SD card had a few reviews saying the card itself was thicker than average, and it was difficult to get it out of their cameras. If you've only tried one SD card, and you have some others sitting around, I would try the others to make sure it's not an unusually thick card.
Click to expand...
 
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