G2 Autofocus

Roger90073 · Sep 12, 2002

I've returned two G2's thinking there was a problem with the autofocus indicator lights. I followed the manual instructions "press the shutter button halfway" but no lights on all three G2's. Also spoke to Canon Support (Canada) twice and both times the technician said I had faulty cameras and to return them. Was ready to give up and ask for a refund until I searched the dpreview forum "autofocus" and found others who shared my problem and found a fix. YOU HAVE TO NOT ONLY PRESS THE BUTTON HALF WAY BUT YOU MUST "HOLD" THE BUTTON DOWN TO TRIGGER THE INDICATOR LIGHTS. There no instructions in the manual about holding the button down. So thanks to this forum, I found the solution. No thanks to Cannon support though who must have received many calls on this. If Canon monitors this forum, they should educate their support staff better. Cameras returned that have nothing wrong with them must cost Canon needless expense that is ultimately passed on to us, the consumer.
--
Roger

xzebra · Sep 12, 2002

Yes this forum can be helpful. I am glad that you found a cure for your problem. As far as Canon, have you thought about emailing or calling them what you have found out. Maybe it could help others later on!!

Roger said:
I've returned two G2's thinking there was a problem with the
autofocus indicator lights. I followed the manual instructions
"press the shutter button halfway" but no lights on all three G2's.
Also spoke to Canon Support (Canada) twice and both times the
technician said I had faulty cameras and to return them. Was ready
to give up and ask for a refund until I searched the dpreview forum
"autofocus" and found others who shared my problem and found a fix.
YOU HAVE TO NOT ONLY PRESS THE BUTTON HALF WAY BUT YOU MUST "HOLD"
THE BUTTON DOWN TO TRIGGER THE INDICATOR LIGHTS. There no
instructions in the manual about holding the button down. So
thanks to this forum, I found the solution. No thanks to Cannon
support though who must have received many calls on this. If Canon
monitors this forum, they should educate their support staff
better. Cameras returned that have nothing wrong with them must
cost Canon needless expense that is ultimately passed on to us, the
consumer.
--
Roger

Mauro.B · Sep 12, 2002

Roger said:
I've returned two G2's thinking there was a problem with the
autofocus indicator lights. I followed the manual instructions
"press the shutter button halfway" but no lights on all three G2's.
Also spoke to Canon Support (Canada) twice and both times the
technician said I had faulty cameras and to return them. Was ready
to give up and ask for a refund until I searched the dpreview forum
"autofocus" and found others who shared my problem and found a fix.
YOU HAVE TO NOT ONLY PRESS THE BUTTON HALF WAY BUT YOU MUST "HOLD"
THE BUTTON DOWN TO TRIGGER THE INDICATOR LIGHTS. There no
instructions in the manual about holding the button down. So
thanks to this forum, I found the solution. No thanks to Cannon
support though who must have received many calls on this. If Canon
monitors this forum, they should educate their support staff
better. Cameras returned that have nothing wrong with them must
cost Canon needless expense that is ultimately passed on to us, the
consumer.
--
Roger

--
Greets from Rome

Mauro

http://www.pbase.com/m_ben/

michaelmichael · Sep 12, 2002

Roger90073 said:
"autofocus" and found others who shared my problem and found a fix.
YOU HAVE TO NOT ONLY PRESS THE BUTTON HALF WAY BUT YOU MUST "HOLD"
THE BUTTON DOWN TO TRIGGER THE INDICATOR LIGHTS. There no

hi,

is the g2 different from other cameras/digital cameras?

i mean, isn't every camera one that you have to "hold" the button down to get an AF lock?

Mauro.B · Sep 12, 2002

Yes, you are right. Also SLR's behave the same way. That's exactly why I found this story really amazing in every detail...

michaelmichael said:
hi,

is the g2 different from other cameras/digital cameras?
i mean, isn't every camera one that you have to "hold" the button
down to get an AF lock?

--
Greets from Rome

Mauro

http://www.pbase.com/m_ben/

Roger90073 · Sep 12, 2002

Nope. Not all digita cameras require you to "hold" the shutter button to focus. This is my fifth digital and the others only required a brief press to focus and they had no indicator lights. The G2 appeared to focus the same way, two beeps right away but I must hold the button much longer to activate the lights. In any case, the manual should have included the text such as "keep pressing the button until the indicator lights activate". Remember, not all purchasers of the G2 are seasoned photographers.

mcveed · Sep 12, 2002

Roger,

I find it hard to believe that it never occurred to you to try holding the button down when tapping and releasing didn't work. Didn't it occur to you that when you let go of the shutter button that the camera would stop? stop whatever it was doing?

I cannot imagine the utility of a camera that continues to focus after you have decided not to take the picture. Who would design a camera that required you to press the shutter button twice to take one picture?
I think you're pulling our collective leg.

--
Happy Snapping
Don McVee
http://www.pbase.com/mcveed

mcveed · Sep 12, 2002

Roger,

In the case that you're not joking, its a shame you didn't read Phil's review of the G2 more carefully. At this link read the first note, in white text, under the first table.
http://www.dpreview.com/reviews/canong2/page11.asp
Happy Snapping
Don McVee
http://www.pbase.com/mcveed

Chris Beney · Sep 12, 2002

Don said:
Roger,
In the case that you're not joking, its a shame you didn't read
Phil's review of the G2 more carefully. At this link read the first
note, in white text, under the first table.

So why did Phil say "and hold" and the Canon manual (apparently) didn't? If it was so obvious to 'everyone' why did Phil put it in?
Chris Beney

Anthapu Reddy · Sep 12, 2002

I guess this is the basic functionality of any camera I have used. Even most of the basic point & shoot film cameras works the same way. Press, hold for the focus confirmation and press it completely. I guess that is the reason people find it amazing. Also, if you look at any other digital camera they work in the exact same manner.

Chris Beney said:
Don said:

Roger,
In the case that you're not joking, its a shame you didn't read
Phil's review of the G2 more carefully. At this link read the first
note, in white text, under the first table.

Click to expand...

So why did Phil say "and hold" and the Canon manual (apparently)
didn't? If it was so obvious to 'everyone' why did Phil put it in?
Chris Beney

Eric Haglund · Sep 12, 2002

So Roger didn't understand how it worked, that's not a crime is it? Is there a reason we need to pile on and make him feel like a schmutz?

--
Eric
Disclaimer: Snapshooter, and proud of it ;-)
http://www.pbase.com/haglunde

Roger said:
I've returned two G2's thinking there was a problem with the
autofocus indicator lights. I followed the manual instructions
"press the shutter button halfway" but no lights on all three G2's.
Also spoke to Canon Support (Canada) twice and both times the
technician said I had faulty cameras and to return them. Was ready
to give up and ask for a refund until I searched the dpreview forum
"autofocus" and found others who shared my problem and found a fix.
YOU HAVE TO NOT ONLY PRESS THE BUTTON HALF WAY BUT YOU MUST "HOLD"
THE BUTTON DOWN TO TRIGGER THE INDICATOR LIGHTS. There no
instructions in the manual about holding the button down. So
thanks to this forum, I found the solution. No thanks to Cannon
support though who must have received many calls on this. If Canon
monitors this forum, they should educate their support staff
better. Cameras returned that have nothing wrong with them must
cost Canon needless expense that is ultimately passed on to us, the
consumer.
--
Roger

eg #37159 · Sep 12, 2002

Eric Haglund said:
So Roger didn't understand how it worked, that's not a crime is it?
Is there a reason we need to pile on and make him feel like a
schmutz?

You're right Eric. And he was nice enough to come to a public place and warn us about it.

It's really easy for the human brain to get stuck in one direction and fail to look at alternatives. So, I'm not all that surprised that someone actually went through two G2s, thinking they are defective.

So, Roger, thanks. You may have saved someone hours of grief.

---------------
http://edsphotos.us/

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