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Trade in for 1D III sufferers?

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After the misery many of us 1D III owners went through, what is Canon doing to reward us for our loyalty?

How about an aggressive trade-in / trade-up program to the 1D IV?
 
I think it will be snowing heavily with 20 feet drifts in hell before that is going to happen. ;)

'Profit and Loss' and all that.
DotCom Editor said:
After the misery many of us 1D III owners went through, what is Canon doing to reward us for our loyalty?

How about an aggressive trade-in / trade-up program to the 1D IV?
Click to expand...
--
Slainte (cheers)

You cannot depend on your eyes when your imagination is out of focus. :- Mark Twain
 
Best bet is to dump your 1d3 on Ebay - you will probably get more for it than anything Canon would give you, and they aren't going to have a trade-in program anyway I would guess. I may sell mine - but I'm going to wait at least 6 to 9 months after the early adopters (aka Canon beta testers) have figured out all the bugs in the 1dIV. Never again will I buy a Canon product early....twice was enough!
 
I hate to tell you, the longer you wait, the less it's going to be worth!! Even on Ebay!!

Ebay usually gets you the highest prices out there, but with the MKIII, Even Ebay is not bringing top dollar anymore.

I honestly hope Canon does a trade up for loyal 1DMKIII Users, because at this time, they are disappearing very quickly, 1DMKIII users that is.

Y
BMinton said:
Best bet is to dump your 1d3 on Ebay - you will probably get more for it than anything Canon would give you, and they aren't going to have a trade-in program anyway I would guess. I may sell mine - but I'm going to wait at least 6 to 9 months after the early adopters (aka Canon beta testers) have figured out all the bugs in the 1dIV. Never again will I buy a Canon product early....twice was enough!
Click to expand...
 
5d Mark II - fixed now, but had a lot of issues that shouldn't have been there.
 
Tried that, nobody wanted it.....think you have to sell around the same price as a 2nd hand 5d!!
BMinton said:
Best bet is to dump your 1d3 on Ebay - you will probably get more for it than anything
Click to expand...
--
Slainte (cheers)

You cannot depend on your eyes when your imagination is out of focus. :- Mark Twain
 
My mistake I should have checked the region. In the UK resale prices aren't good.

Having said that, I'm not sure I would trust Ebay for accurate bidding. There is a bit of a concern over a Canon Refurbish shop. The prices were crazy high and were selling (allegedly).
BMinton said:
I just looked - there are a couple of them on there bid up over $2300 - that's more than any trade-in you will get from anybody.

http://cgi.ebay.com/Canon-EOS-1D-Mark-III-10-0-Megapixel-Barley-Used_W0QQitemZ250513779683QQcmdZViewItemQQptZDigital_Cameras?hash=item3a53c8ebe3#ht_500wt_990

http://cgi.ebay.com/Canon-EOS-1D-Mark-III-10-0-Megapixel_W0QQitemZ170395333516QQcmdZViewItemQQptZDigital_Cameras?hash=item27ac5a738c#ht_720wt_973
Click to expand...
--
Slainte (cheers)

You cannot depend on your eyes when your imagination is out of focus. :- Mark Twain
 
DotCom Editor said:
After the misery many of us 1D III owners went through, what is Canon doing to reward us for our loyalty?

How about an aggressive trade-in / trade-up program to the 1D IV?
Click to expand...
RoFLMAO!

Do you really expect Canon to reward you for your loyalty with an aggressive "trade-in / trade-up" program; given Canon:

a) Tried like H to deny there were problems and did their best to bury the problems

b) Returned 1D-mk3 & 1Ds-mk3 cameras, still screwed up, to owners saying No trouble found or Adjusted to Factory Specs.

c) Quit working with the one Professional Photographer who had done the most to identify the problems
d) Tried to blame the problem on Owners' usage, settings, and lens.

e) Never offered any kind of compensation for those who lost months of use sending their cameras back-n-forth and waiting on them to be ""Repaired"".

f) Canon, knowing they had a problem with the 1D-mk3 and that the 1Ds-mk3 was nearly identical, went ahead 6 months later and marketed the 1Ds-mk3

I would say you can "Forget about it!".
But keep the faith and have another swig of the Canon Kool-Aid...
 
Current 1DMKIII seem to be perfectly up to specs.

As for the early ones, if the owners were persistent and assertive enough to document and follow all the steps in the warranty ladder they should have ended up with a full solution for the their problem up to and including a brand new camera where applicable (as I did).

(...at least here in Europe. If they can get away with not replacing a documented non-working AF camera in the USA in a legal way then there's a problem with US consumer laws, not with any brand.)

Canon has fully supported their product and owes me nothing, as far as I am concerned.

PK
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“Loose praise may feed my ego but constructive criticism advances my skills”
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...If they did come up with such a plan, they would be rocketing my current deep confidence in their support stemming by their correct attitude towards my crippled original 1DMKIII to an all-new " stratospheric " level, of course. :)

PK
--
“Loose praise may feed my ego but constructive criticism advances my skills”
************************************************************
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http://www.pbase.com/photokhan
(PBase Supporter)
 
PhotoKhan said:
Current 1DMKIII seem to be perfectly up to specs.

As for the early ones, if the owners were persistent and assertive enough to document and follow all the steps in the warranty ladder they should have ended up with a full solution for the their problem up to and including a brand new camera where applicable (as I did).
Click to expand...
Come on... be realistic. There are probably a lot of folks like myself who owned the MkIII from the first day it was shipping - two of them in fact. I endured sending them back twice but just could not part with them for the most recent "recall". While mine seem to be fine I can't help but wonder if everything is truely perfect.

Not everyone had the luxury of being able to keep sending their equipment back to Canon right in the middle of fall and spring sports seasons. Is there ever an OFF season?

It is a shame that Canon probably will not offer early adopters any concession. It would go a long way towards smoothing the customer relationship.
 
They definately could and should do this.

on the XXD series they have instigated at least in some countries (notably USA) a "Canon Loyalty Program" where you trade in your older XXD series (or even rebel for that matter) and purchase at a heavily discounted price a refurbished new 50D.

So the processes and sales ability is already in place to do something like this for the Mark IV / Mark III bodies.

so to the poster that cried they would never do this .. they already do it with other camera bodies.
 
HOw many times did you have to send yours back before they gave you a new one?
PhotoKhan said:
Current 1DMKIII seem to be perfectly up to specs.

As for the early ones, if the owners were persistent and assertive enough to document and follow all the steps in the warranty ladder they should have ended up with a full solution for the their problem up to and including a brand new camera where applicable (as I did).

(...at least here in Europe. If they can get away with not replacing a documented non-working AF camera in the USA in a legal way then there's a problem with US consumer laws, not with any brand.)

Canon has fully supported their product and owes me nothing, as far as I am concerned.

PK
--
“Loose praise may feed my ego but constructive criticism advances my skills”
************************************************************
-------------------------------------------------
http://www.pbase.com/photokhan
(PBase Supporter)
-------------------------------------------------
Click to expand...
--
Slainte (cheers)

You cannot depend on your eyes when your imagination is out of focus. :- Mark Twain
 
PhotoKhan said:
If they can get away with not replacing a documented non-working AF camera in the > USA in a legal way then there's a problem with US consumer laws, not with any
brand.)
Click to expand...
No, the problem is with Canon having NO concern for their customers.
Along with having, NO concept of "What is Right".

I wonder how Canon would feel if the money paid to them turned out to be "faulty" and they had to keep coming back to us and asking for the money to be replaced?

With customers responding with "No Trouble Found", "Meets Factory Specs", or must be Canon deposit problem...
 
John-G said:
PhotoKhan said:
Current 1DMKIII seem to be perfectly up to specs.

As for the early ones, if the owners were persistent and assertive enough to document and follow all the steps in the warranty ladder they should have ended up with a full solution for the their problem up to and including a brand new camera where applicable (as I did).
Click to expand...
Come on... be realistic. There are probably a lot of folks like myself who owned the MkIII from the first day it was shipping - two of them in fact. I endured sending them back twice but just could not part with them for the most recent "recall". While mine seem to be fine I can't help but wonder if everything is truely perfect.

Not everyone had the luxury of being able to keep sending their equipment back to Canon right in the middle of fall and spring sports seasons. Is there ever an OFF season?

It is a shame that Canon probably will not offer early adopters any concession. It would go a long way towards smoothing the customer relationship.
Click to expand...
Yes, I can relate to how a professional would have a different perspective on the subject from mine.

Still, if yours seems to be fine (i.e delivering commercial-solid photos consistently) maybe you shouldn't worry too much about it.

PK

--
“Loose praise may feed my ego but constructive criticism advances my skills”
************************************************************
-------------------------------------------------
http://www.pbase.com/photokhan
(PBase Supporter)
 
neroangelo said:
HOw many times did you have to send yours back before they gave you a new one?
Click to expand...
They had the 3 opportunities contemplated by law to have the AF worked up to specifications.

...of course, it sounds simple but it was actually quite the opposite, as I had to be careful to build the case brick-by-brick, dully documenting the AF mischiefs every step of the way, collecting data and testimonial from online resources and registering every document exchange made about the subject. I can perfectly understand how the main target for this camera (working journalists probably with multiple bodies) might not have the time and disposition to lead things this way.

PK

--
“Loose praise may feed my ego but constructive criticism advances my skills”
************************************************************
-------------------------------------------------
http://www.pbase.com/photokhan
(PBase Supporter)
 
One can not reasonably expect a mass produced gadget to perform flawlessly right up to specifications every single time.

What is reasonable is to expect, once any shortcomings are detected, is for a brand to do everything within its powers to solve the problem on a general level and then go the "extra mile" for single, more complicated situations.

Only if one has dully allowed a brand to perform as expected every step of the way and only if that brand has failed to do so under the provisions of applicable law, may one be entitled to feel legally defrauded. (...although emotional frustration may be present on another, earlier, level...)

As I've said, in my case, Canon Portugal performed flawlessly.

The only thing I still believed happened and that I will hold against Canon Inc. in the future is this strong believe that they knew the AF was flawed from the beginning and still went ahead and gave the "OK" for the product to start its commercial cycle.

PK

--
“Loose praise may feed my ego but constructive criticism advances my skills”
************************************************************
-------------------------------------------------
http://www.pbase.com/photokhan
(PBase Supporter)
 
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