Help!!! Broken D60 Green Images

Dpet · Aug 28, 2002

Help me please. I have had my Canon D60 for 20 days and today three images came out mostly all green and offset. Has anyone else had this problem? What should I do?

The first time it happened I thought it was just a fluke and I deleted it but now it has happened again.

My flash card is a 12x Lexar 256MB card. And has worked fine for hundreds of images.

I have posted the image to pbase. I down sized it since I have a slow internet connection but you can easily see the damage in the picture.

http://www.pbase.com/dwightiop/bad_d60_images

RichW · Aug 28, 2002

That's a corrupt JPG usually caused by a problem CF card. You need to try another one. You will probably need to get it replaced. I doubt it's a camera problem unless the problem doesn't go away with another card! Good luck,

Rich

Dpet said:
Help me please. I have had my Canon D60 for 20 days and today
three images came out mostly all green and offset. Has anyone else
had this problem? What should I do?

The first time it happened I thought it was just a fluke and I
deleted it but now it has happened again.

My flash card is a 12x Lexar 256MB card. And has worked fine for
hundreds of images.

I have posted the image to pbase. I down sized it since I have a
slow internet connection but you can easily see the damage in the
picture.

http://www.pbase.com/dwightiop/bad_d60_images

Dpet · Aug 28, 2002

RichW said:
That's a corrupt JPG usually caused by a problem CF card. You need
to try another one. You will probably need to get it replaced. I
doubt it's a camera problem unless the problem doesn't go away with
another card! Good luck,

Rich

Thanks for the advise.

I have been using the same CF card for 22 days and hundreds of images. Can it go bad all of sudden?
Will reformating the card help? The problem dosen't happen on every image???

Dwight

RichW · Aug 28, 2002

Sounds like a borederline compatability problem. The problem may come and go with temp changes, file size differences and so forth. Chances are the card is under warranty (most have lifetime warranties). Time to get another card. That one isn't going to fix itself and will always be unreliable.

Rich

Dpet said:
RichW said:

That's a corrupt JPG usually caused by a problem CF card. You need
to try another one. You will probably need to get it replaced. I
doubt it's a camera problem unless the problem doesn't go away with
another card! Good luck,

Rich

Click to expand...

Thanks for the advise.
I have been using the same CF card for 22 days and hundreds of
images. Can it go bad all of sudden?
Will reformating the card help? The problem dosen't happen on
every image???

Dwight

Jason Hutchinson · Aug 28, 2002

Dpet said:
I have been using the same CF card for 22 days and hundreds of
images. Can it go bad all of sudden?

How else could it go? It's digital, it's either a 1 or a 0. It can't slowly change from a 1 to a 0.

Adam2 · Aug 28, 2002

How do you know that it is a corrupt .jpg file caused by a problem cf card? Usually, corrupt .jpg files will open as far as the corruption then abort. This could be the case in this image, but I am not so sure that it is limited to the card. There are many possibilities including an internal buffer problem, formatting, etc.

Obviously, I would grab another card and see if you get identical results. Also, try shooting with this card in the RAW format and see if there are any problems.

RichW said:
Rich

Dpet said:

Help me please. I have had my Canon D60 for 20 days and today
three images came out mostly all green and offset. Has anyone else
had this problem? What should I do?

The first time it happened I thought it was just a fluke and I
deleted it but now it has happened again.

My flash card is a 12x Lexar 256MB card. And has worked fine for
hundreds of images.

I have posted the image to pbase. I down sized it since I have a
slow internet connection but you can easily see the damage in the
picture.

http://www.pbase.com/dwightiop/bad_d60_images

Click to expand...

Dpet · Aug 29, 2002

This is really bothering me. I had a Kodak digital camera for 3 years and never had any problems like this. Now after 3 weeks I am getting corrupted images with my $2200 Canon camera.

Does Canon have a internet help site where I could email this "green image" and have them determine if it is a problem with the CF card or the camera?

It's a new camera, I shouldn't be expected to debug the problems with it.

Dwight

r cataldo · Aug 29, 2002

Here is some experiential advice.....

I have a G2 and and a D60. Typically I shoot with a 1G Microdrive, but sometimes I use CF cards. I noticed that on one 256MB card (the same brand as others) on the D60, when the card gets to a certain amount of memory used (e.g., 20MB), the following pictures that are stored start to fail. None of the other cards do this. I have had this card for two years and all of a sudden it has failed. Who knows why, but it has. I guess I could send my CF card to the manufacturer to find out what is wrong with it.

I doubt your poblem is the D60.

Have a good day.

Dpet said:
This is really bothering me. I had a Kodak digital camera for 3
years and never had any problems like this. Now after 3 weeks I am
getting corrupted images with my $2200 Canon camera.

Does Canon have a internet help site where I could email this
"green image" and have them determine if it is a problem with the
CF card or the camera?

It's a new camera, I shouldn't be expected to debug the problems
with it.

Dwight

RichW · Aug 29, 2002

The problem is your card. You will know for sure when you try another one. By looking at a corupt JPG how can anyone determine the cause? Canon would point to the card of course and tell you to try another one. The camera is not at fault. This problem comes up from time to time on any camera! Do a search and you will find other examples. Or save yourself the effort and try another card. Good luck,

Rich

Dpet said:
This is really bothering me. I had a Kodak digital camera for 3
years and never had any problems like this. Now after 3 weeks I am
getting corrupted images with my $2200 Canon camera.

Does Canon have a internet help site where I could email this
"green image" and have them determine if it is a problem with the
CF card or the camera?

It's a new camera, I shouldn't be expected to debug the problems
with it.

Dwight

Matthew Kroll · Aug 29, 2002

before contacting Canon.

What does the image look like during the review period? If the shots look corrupted during the review period, try some without the CF card.

Does it occur at all ISO settings? In all modes?

From my perspective, a bad CF card is something that I'd prefer to troubleshoot myself, rather than having to go without camera for a week or 2 while it is being "serviced" at Canon.

Matt

Dpet said:
This is really bothering me. I had a Kodak digital camera for 3
years and never had any problems like this. Now after 3 weeks I am
getting corrupted images with my $2200 Canon camera.

Does Canon have a internet help site where I could email this
"green image" and have them determine if it is a problem with the
CF card or the camera?

It's a new camera, I shouldn't be expected to debug the problems
with it.

Dwight

Dpet · Aug 29, 2002

Matthew Kroll said:
before contacting Canon.

What does the image look like during the review period?

In the review mode the initial image looks fine but after a second or so the better review image comes up and it has a mass of lines of various colors in it.

If the

Matthew Kroll said:
shots look corrupted during the review period, try some without the
CF card.

I did not know the camera could capture images with out a card in it. I will try this.

Matthew Kroll said:
Does it occur at all ISO settings? In all modes?

It has occured at ISO 400 and I was in the TV mode.

Matthew Kroll said:
From my perspective, a bad CF card is something that I'd prefer to
troubleshoot myself, rather than having to go without camera for a
week or 2 while it is being "serviced" at Canon.

I agree, I do not want to send the camera out unless I have to. I was wondering if Canon has a support line or web site for such issues?

Thanks for your tips.
Dwight

Matthew Kroll said:
Dpet said:

This is really bothering me. I had a Kodak digital camera for 3
years and never had any problems like this. Now after 3 weeks I am
getting corrupted images with my $2200 Canon camera.

Does Canon have a internet help site where I could email this
"green image" and have them determine if it is a problem with the
CF card or the camera?

It's a new camera, I shouldn't be expected to debug the problems
with it.

Dwight

Click to expand...

Dpet · Aug 29, 2002

I have sent out emails with the bad image to both Canon Technical support and Lexar Technical support.

I hope they don't start pointing the finger at each other and one of them owns up to the problem.

Dwight

Critter1 #80734 · Aug 29, 2002

Dwight,

I believe that it would be much faster, much more direct, and much more satisfying to borrow a replacement card from someone and see if you can repeat the problem.

Dpet said:
I have sent out emails with the bad image to both Canon Technical
support and Lexar Technical support.

I hope they don't start pointing the finger at each other and one
of them owns up to the problem.

Dwight

John Harrison82293 · Aug 29, 2002

I had the same problem with a card I used in a nikon 990. When I got a 995 one of the cards started doing the same thing. Then it did it in both cameras.
John R.

John Harrison82293 · Aug 29, 2002

I mostly used a sandisc in the nikons. I kept the Lexar for a back up and it was only used on vacations.
John R.

Chris Dodkin · Aug 29, 2002

Get them to give you another D60 to test in store, or another card to test in your D60 in store.

It's under warranty, and they should be happy to help someone who spent so much with them just 20 days ago!

Chris.
--
http://www.1D-images.com
[email protected]
Mac G4/iMac/iBook/iPod

Dpet · Aug 29, 2002

Thanks for all your help. This has been unnerving for me.

I have tried a couple of other cards. They are slow, 10 and 20 MB cards. I took a fair amount of pictures with them, since the problem does not happen all the time, and did not see the problem.

How do I go about replacing the bad Lexar card?

I bought it at CompUSA. They do not have a good return policy but the 12x card is warrentied for life by Lexar.

How has anyone else returned bad cards?

I have an appoitment for portraits this weekend and need a card that I can depend on. The extra 10 and 20 MB cards I have won't cut it.

Dwight

John Harrison82293 · Aug 30, 2002

They are a terrible store to deal with. They will tell you anything to get a sell. Like you said their return policy is awful. I will only buy something there out of desperation.
John R.

medici · Sep 4, 2002

Dpet

Have you resolved this issue?

Another photog has something similar;

http://www.robgalbraith.com/cgi-bin/ultimatebb.cgi?ubb=get_topic&f=8&t=003144

Keep us updated,

Mike

John Harrison said:
They are a terrible store to deal with. They will tell you anything
to get a sell. Like you said their return policy is awful. I will
only buy something there out of desperation.
John R.

Help!!! Broken D60 Green Images

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