D5000 service advisory

http://nikonusa.com/Service-And-Support/Service-Advisories/D5000-Service-Advisory.page

July 16, 2009

Notice to users of the Nikon D5000 Digital SLR Camera

Thank you for choosing Nikon for your imaging needs.

While Nikon takes great measures to assure high quality in its imaging products, it has come to our attention that an electronic component related to power control in some Nikon D5000 digital SLR cameras does not meet factory specifications and may, in certain circumstances, prevent the camera from turning on, thus preventing operation of the camera.

Indications of this issue include:

1.The camera cannot be operated when the power switch is on, even with a fully-charged battery.

2.The camera cannot be operated with the EH-5a AC Adapter connected through the EP-5 Power Connector and the power switch on.
The solution:

Nikon has isolated the issues related to this and is effectively resolving them. Preparations are under way at a special Nikon repair facility to streamline the processes associated to the solution and Nikon will be equipped to correct D5000 cameras at this facility, beginning July 23, 2009. Service related to this issue, including the cost of shipping affected D5000 cameras to Nikon, as well as their return to customers, will be free of charge. To further minimize customer inconvenience, Nikon will return serviced cameras to customers promptly, employing (whenever possible) transportation that limits transit time to two days.

Is your D5000 affected?

Your D5000 serial number will make it easy to determine if your D5000 is affected by this issue. A serial number look-up tool will be available on this page beginning July 23, 2009. Therefore, we kindly ask D5000 users to return to this page on or after July 23rd to establish whether or not your camera requires the complimentary service related to this Service Advisory.

If your serial number indicates that your D5000 requires service:

Beginning July 23, 2009, this page will include easy-to-follow instructions for customers whose D5000 cameras have been identified (by serial number as noted above) as needing service related to this Advisory. The instructions will include shipping tips and a shipping label generator will be provided. Using the Nikon-generated label is both convenient and relieves you of the expense of shipping your camera to Nikon.

We apologize for any inconvenience that Nikon customers may experience as a result of this issue.

Nikon remains committed to providing only the highest quality photographic products and hopes that you will continue to choose Nikon for your imaging needs.

For additional information, please see the Frequently Asked Questions provided in the link below.

I'll mark July 23rd on my calendar.

Malinda

Mine has been working fine for a month now, so I suspect mine is ok, but I'll check back on the 23rd too...

Ditto....

I also have the D5000 and up till now it is still working fine, but I will make the date on my calendar and check the serial number at that time. From what I have read on some of the post that some D5000 camera have gone dead. Now I think I will play around with it and see what happens but it least I know I can check my serial number a week from now and if I have trouble I can always bring it in because I have a Nikon facility only 30 minutes from my home.
Lowell

Great..but what about non US sold D5000's ?
The European Support website says nothing about a list.
I wonder if the USA list will be local or global?
Don't you just love being an early adopter?
--
Peter Bendheim
Recent work... http://peterbendheimphotography.blogspot.com/

Peter Bendheim said:

Great..but what about non US sold D5000's ?
The European Support website says nothing about a list.
I wonder if the USA list will be local or global?
Don't you just love being an early adopter?
--
Peter Bendheim
Recent work... http://peterbendheimphotography.blogspot.com/

Click to expand...

They should know which cameras are affected, so maybe all the affected ones were ones that were sold IN the US. Don't know, but just a thought as to why it's only on the Nikon USA website

(of course, if yours IS affected, my hypothesis goes out the window

July 23rd is the day i leave for my backpacking trip. If only they released the serial numbers a day sooner, I'd know whether to expect my camera to die on me.

dbuller said:

They should know which cameras are affected, so maybe all the affected ones were ones that were sold IN the US. Don't know, but just a thought as to why it's only on the Nikon USA website

Click to expand...

It's not on only the USA site - the advisory appeared on the Nikon Canada site at the same time.

--
Patco
A photograph is more than a bunch of pixels

Since Jan 2008 I have had "Internet on the hip" (as I call it) with one phone or the other, I currently have it with the Palm Trëo 680 (since Tuesday), and one of the main things I do with it is check certain websites off & on throughout the day, this being one of them. In fact I learned of this "official issue" (so stressed because I had seen posts here earlier alluding to this problem) looking at this very thread within this forum while in-town away from home. I then saw it pop-up at DcResource and Rob Galibraith, then at DPreview's main page later.

It is nice to learn of such things while out & about, I could've easily gone to Best Buy down the road from where I was at during this time and purchased a D5000 (although, granted, I'd be more apt to buy online), not having had any idea of this current issue. It is something I have been tempted to do with my recent windfall.

I am NOT calling the D5000 a dud, in fact I still somewhat want one, but I will say this makes my "compromise" of reacquiring my D60 last week (received it Tuesday) even easier to take. My windfall has been enough that I could've jumped all the way to the D300, certainly the D90; I was looking at the D5000 as the "compromise." In the end I went all the way down to the D60. I guess it's because I had one earlier just a couple of months ago and got really great shots with it, and because the reviews suggest that at ISO 100-400 (maybe even 800) image quality vs the D5000 is pretty close to each other. (I tend to shoot ISO 100-400 95% of the time anyway.) You can get the D60 for a song anymore. On top of that, I have Capture NX 1.3 and would rather not have to spend $150 or so for NX2.

Besides that, I have been interested in what the D3000 may turn out to be like. This issue may actually be comforting, in a way, as I figure the D3000 will be based largely on the D5000, and whatever component caused this issue they've figured it out and the D3000 therefore likely will not have a rough-start.

---
LRH
http://www.pbase.com/larrytucaz
{ http://larrytxeast.smugmug.com/ (inactive) }